It's really frustrating when you have been bringing your vehicles to the same dealership for oil changes and you find out they have not been topping off, yet alone even checking the fluid levels which are customary/included and should be done when paying for an oil change. I was called by the dealership that my vehicle was ready so I dropped what I was doing to come pick it up. I had noticed on my own that some of the fluids were low so when I picked up the vehicle at checkout I asked what my fluid levels were at, only to be told that they had not been checked today, which is customary when paying almost $100 for an oil change. I'm furious, I could have gone to a cheap little hole in the wall or drive through oil change place. Yet I come to the dealership thinking I'm paying for the "best" ‍ The technician had to come out and check my vehicle while I waited. (I wish The tech Bryan Ramirez, had done his job completely/correctly the first time around.) Please be cautious and make sure you're really getting what you paid for when getting your oil change service done at this location. I will say Giovanny who helped me when I called to speak to someone was very helpful, professional and tried to come up with a solution to a problem that should have never happen. read more

I purchased my 2016 Kia Optima from this dealership as a pre-owned vehicle about 4-5 years ago, and it currently has only around 90,000 miles. I've now had both passenger-side windows fail -- first the rear passenger window stopped working, and now the front passenger window completely dropped into the door and won't roll back up. I'm struggling to understand how a vehicle with under 100k miles ends up with multiple window motor/regulator failures. After doing research, I found many owners reporting similar issues, which makes this seem like more than normal wear and tear. I reached out to both the dealership and Kia hoping for some goodwill assistance due to the repeated failures. Instead of receiving meaningful help, I was told I needed to pay for diagnostics and was given an estimate of roughly $2,300 to replace both passenger-side window assemblies and motors. What made this experience even more disappointing was feeling like dealership management showed little interest in helping despite me purchasing the vehicle through them and being a long-term customer. I asked whether any assistance, goodwill repair options, or cost-sharing could be considered and was essentially told I would be responsible for the full amount. I was already unhappy with the price I paid when I originally purchased the vehicle and felt I paid a premium expecting quality and support. Having major repeated failures like this before 100,000 miles and then receiving no meaningful help has been extremely frustrating. I expected better reliability and better customer care. read more

Just so you guys know they don't use actual mopar parts on your vehicle I would bring my Cummins 6.7 Ram to service fuel filters they use after market parts like docs diesel for fuel filters on your Ram not mopar I noticed this when I started doing it myself don't waste your time or money bad service place better to go to a mom and pop shop if your not going to do it yourself read more

Terrible experience here. Do not bring your car here. Took my van here to fix a recall I got in the mail. They broke the cap off of my electric charging port. I told them about the damage within 15 minutes of leaving. The general manager is extremely unprofessional and has no idea how to handle an upset customer. He told I'm not even a paying customer why would they be responsible for the damage they caused. Caught him in lies about it too. Just know if you go there and they damage your vehicle they will not do the right thing. Would have cost them 30 bucks but they refused. read more

My husband bought his Dodge Ram from Here when we lived in Perris about 5 yrs ago. We have moved back to La Puente but we still come here for our cars. The staff here are very helpful & offer great deals to us when we need help. The last time we brought my Jeep Grand Cherokee & Giovani was very helpful. He helped us out so much!! We really do love this dealership. Even though we live in La Puente, we ALWAYS will get our service for both cars here at Perris Dodge Jeep. Thanks for your service. We appreciate it. read more

Worst service ever. Please be careful if you bring your vehicle to Hemet Auto Mall Dodge Chrysler Jeep Ram for service. The service advisor was very cocky and unprofessional. Instead of focusing on helping with my vehicle, he started talking about politics and bringing up Trump, which was very inappropriate for a customer service environment. I came in to get my vehicle serviced, not to discuss politics. Very disappointing experience. Customer service should be respectful and focused on the customer, not personal opinions read more

Jennifer in service and the shop foreman I would like to say I really appreciate your help also I would recommend them for service they have earn my business I feel they care about the customer Thank You read more

Customer service sucks, from the front desk, to service department and they only had one sales guy. Never coming back

Our buying experience at Perris Valley Kia was great. The salesman Malik and our Finance guy Freddy were great to deal with. Many thanks! read more

My vehicle was dropped off on Wednesday and I have tried to contact the dealership for an update since. They do not answer and all they do is give the run around. They do not provide a courtesy vehicle. I called again Saturday finally got through but only to get the Sales manager not service manager, and of course he couldn't do anything. This dealership has terrible service do not take your car here! read more

I took my car in for an issue with my oil pressure gauge and an oil change. I had to schedule the appointment on line because they do not answer their phones and the Service Dept. voice mail is always full. I dropped my car off on a Monday and was told it would be 2:3 days as they are short handed. I didn't hear anything by Friday so I tried to reach out via phone, (same issue no answer) sent a text message for status. I did get a return call the service tech was working on my car, but it wouldn't be ready until Monday. It was finally ready on Monday, but they closed at 5:00 pm. I picked up my car the next day and was told it was all fixed and the oil change was done. I was on my lunch hour so I was in a bit of a hurry. When I was driving back to work I noticed that the oil change sticker had not been updated and neither had the oil change information in the car. I called the dealership and requested a call from a manager. The manager did call me back and said I could bring the car back and they would show me my oil, "It wouldn't show completely clean since it had run through the engine" There is no way to know if they changed my oil, but I'm thinking they did not. $100.00 for nothing i will not be back as I do not trust their work. read more

No zero or minus stars huh? Any who as I far as I know the service department is bad. Recently took my vehicle there to get some work done that was covered by my insurance. They half a$$ed the job. Also wanted to have them fix my AC which was done, and in the process they talked me into fixing a few other things. I figured why not? They're a dealership, they have certified technicians, they'll do the job right and take pride in their work right. WRONG!!! Like I said previously they half a$$ed the work and charged me a hefty $3900 for said services. I reached out to them a few times got them on the phone only for them to tell me they were still working on my concerns and they would reach back out to me shortly, didn't happen. Never again will I do business with them, I'm content with taking my business elsewhere. So if you are thinking of doing business with them beware and do so it at your own risk. read more

I walked into this location from a different dealership and gave Joseph & Jesus an overview of the last quote I got, broke down what I wasn't happy with, and what I was looking for and they assured me they would come back to me with a good deal. Within 30 minutes I was picking out the color of my new car and was happily driving away at the end of the day. Their offer was competitive, their service was great, and overall I had a super positive experience. Thank you Joseph, Jesus, & Freddie! You all got me into a great new car and out of my Tesla nightmare. I appreciate you! read more

Perris Valley Chrysler Dodge Jeep Ram - Auto Repair Near Me - Perris, California

Friendly service writers and good communication on repairs. Taken several cars there for service and have had good experiences.

Brendon and Michael were amazing. Made the buying process easy. Definitely recommend giving them a shot. I will definitely be back!!

Never answer at service. You have to call several times. They have poor costumer service attention. I don't know how they stay in business. I go here cause it's convenient closer to me for parts when I need to. But to purchase a vehicle I would stay far away from here. read more

I wish I could give no stars. This dealer is a joke. My wife and I went to look at cars and was approached by Malik. After picking out a car that we were interested in Malik introduced us to sales manager JP. After being assured that they don't BS, and would be helping me get the best deal possible. We allowed them to run our credit in order to see monthly payments. We had excellent credit and they came back with an offer that was ridiculous. There is nothing but scumbags at this dealership. I would not trust anyone that works there, and will never visit again. I live in Perris and was thinking I will shop locally. What a mistake. They are not interested in helping anyone to get the car of their dreams. Instead they want to help themselves to your wallet. This was the worst car buying experience I have ever had, and I hope no one else will go through what we have gone through. P.S After going to another dealership with the same credit, same offer, we were able to get into the the same car with half the payment. Also, if I was JP I wouldn't use my whole name either. read more

We just purchased a used Toyota Tacoma from this dealership for my daughter. All the staff were great! They were responsive to our requests and questions. Brendon was super helpful getting us videos and pictures of the car. JP was a straight up manager who gave us an incredible deal on the car so we had no hassles at all when we arrived. I appreciated their friendliness and how they all had great customer service. Would highly recommend them! read more

Went to get service, and was very pleased with the way that they took care of my needs. Have been going to Moss brothers in morreno valley for years and the service was almost going to be three days where it was just the same day here at perris. Thank you Perris Valley Chrysler Dodge Ram read more

Our truck was brought here on 07/19. We were told it would take 10 days to complete. That was after the service guy told me that it was going to take awhile to diagnose it. Two weeks later we still hadn't heard anything. I called to check status, no one answered. I called over and over again, still no answer. Finally in the afternoon after 20 or more repeated calls I finally spoke with a representative in the service department. I was told that they were waiting on the warranty company to approve the repairs. I was told that the service representative assigned to our truck was on vacation and that the service tech couldn't get into his emails to see if the repairs were approved. Not acceptable. I decided to call the warranty company myself and to my surprise, I was told that that the request for repairs wasn't submitted until 07/26/2022 from the dealership. This means that my truck sat there for 7 days until the repair request was submitted. The warranty company stated that request it was missing information so they sent it back to the service department requesting more information and the service department hadn't responded. This was another week the truck was sitting there. I called the following day when Andrew (the tech in charge of our truck) returned from vacation. He stated that he was waiting on the response from the warranty company still, Lie#1. I was not happy with his answer and requested that he give us a rental. He stated that there were no rentals available. In the two weeks that we had the truck there, no rentals came in, I find this really hard to believe. I rented a vehicle out of pocket because my son had to go to work and there was no other way around it. The warranty approved the repairs the same day Andrew came back from vacation. Another week went by, no response from the service department. I called again. Again almost impossible to get through. I was then told that the part they needed was on back order and that they were going to get it from another dealership. I was told that the truck would be ready in 2 days. 2 days later I called and was told that they were unable to retrieve the part from the other dealership. To keep this review from going on any further, lets just say that long story short, I didn't get our truck back until 08/18/2022. I couldn't get honest answers and they kept delaying and not taking any responsibility for the issue. They do not communicate with the customers, They DO NOT answer their phone, which is frustrating as hell. I paid around $1,000 for a rental out of pocket because in over a month, they supposedly had nothing to give us. When I asked for some kind of relief I was told that they supposedly discounted the flush they suggested. Which cost $195.00 considering when they first talked to me they told me $138.00 I am not sure how that is a discount but whatever, I was just happy to get my truck out of this crap hole of a dealership. AVOID THIS PLACE LIKE A PLAQUE!!! read more

DO NOT BUY HERE they don't go over the contract with you, they tell you to finish signing and your screwed. hey don't want to work with you to fix the mistakes they make. I was supposed to receive a call weeks ago and still never did, I received a text saying they will do the best they can to help me and that was the last text I received. Do not work with the internet manager Joseph, he has no clue and will not go to bat for you, Michael didn't explain any paperwork he said just sign here. There are to many dealerships that truly care about the customers and to many to choose from go elsewhere you have been warned, I have a lawyer involved only because they could not even call me back like they promised. read more

Worst dealership ever next time I'd rather drive 100 miles to have my vehicle serviced then take it to these idiots. If you're not paying out of pocket, they're not in a hurry to do anything and they don't even answer the phones they should fire everyone there and close this dealership down. Been waiting are parts for weeks holding my car hostage saying if I come pick it up they will void the warranty what a joke. read more

I had scheduled an appointment for an oil change prior to arriving rather then just a walk in. Appointment was at 11:30AM. They didn't finish my car until 3:20 , they didn't offer a waiting lobby so I was outside in the sun for hours. The service attendant came out and stared it was almost done every other hour. They did not let me know the turnaround time or else I would have just dropped off the car. The sign in the front says fast oil changes. This has to be the slowest oil change I have ever got. If it was going to take this long they should have advised or offer a shuttle (witch they have) to take me home. First and last time at this service department. Will not be returning. read more

Perris Valley Chrysler Dodge Jeep Ram - Fake advertising - Auto Repair Near Me - Perris, California

I just purchased my brand new 2023 jeep wrangler. This was my first time every going alone . It was the easiest process ever. I have always had a male figure go with me and let me tell you JP and axel were amazing.the easy and comfort of getting this car. AMAZING is all I can keep saying. Greatful for them. read more

We called in about a Tesla they had on trade-in at about 12:00pm, and we requested a same-day appointment at 2:00pm. We were first helped by Adam, who is one of the nicest guys out there! Rosalio took over from there and took us for a a test drive, which by the way, was pretty smooth. I had never driven an electric vehicle before, so I had him drive off the lot. He in no way tried to "show off" the speed of the car, and was totally honest about everything. I asked if child car seats will fit in the back seat, and he told me "I have room back here, I think one or two will be okay, but definitely not three, so think about that." He worked with us to figure out the specs and technology, answered all of my questions, and even stood outside with us to help us figure out how to use some of the features.This is a Chrysler/Dodge/Jeep/Ram dealership, with a connected Kia dealership not a Tesla dealership, so we all had questions. Rosalio even stood outside calling Tesla when I was confused about a feature. He was the best, we got it all figured out no problem! I feel bad for Rosalio, because I will probably be back within a year or so asking specifically for him to help me buy/preorder my dad a truck as a surprise gift. When my husband decides it's time, he'll probably even call up Rosalio to help him configure and order this Ram TRX he's been wanting--If it ever is possible in the future. Everyone send well wishes Rosalio, as it appears he has created a dedicated customer base, that now includes us. The people at Perry's Valley Chrysler Dodge Jeep Ram are dealing with current manufacturing shortages and low inventory flawlessly. If they don't have it, they'll help you preorder it. These are totally honest, capable people. Try them out! Call Adam or Rosalio! The most respectful and respectable car dealership I've been to in my life. Rosalio at Perris Valley is our new go-to guy. read more

Perris Valley Chrysler Dodge Jeep Ram - Thanks Rosalio! *faces scribbled over for privacy, Rosalio is actually an excellent photographer* - Auto Repair Near Me - Perris, California

Man, where to begin. I booked an appointment for a simple oil change a few days ago with this place. I had asked about a coupon for the service I seen on their website for $29.99. The employee ensured me that the coupon was good to just bring it in when I come in. He took all my car specs which was for a 2017 Jeep Cherokee. Never once did he mention anything special about the cost or any special service/oil for the vehicle. Came in today (7/18/2020) for the scheduled appointment at 830(ish), the service rep JOHNNY GARCIA was helpful for the most point... Until it came down to paying. The cost went from 29.99 for the oil change to $80+ because it needed "synthetic" oil. I added a tire rotation so I understand that cost. But for them not to honor the coupon that was specifically talked about while making the appointment is ridiculous. All I got was "well I don't know what to tell you bro, it needed synthetic". I had no choice but to pay $60+ plus for the oil change and service but for them not to honor it as they agreed over the phone is ridiculous. Definitely go somewhere else. Horrible. read more

Perris Valley Chrysler Dodge Jeep Ram - Coupon listed at $29.99 that was "okay'ed" by the phone rep. - Auto Repair Near Me - Perris, California

We had a great experience here! Isaiah was our salesman. He was very nice and very helpful. He showed us around and we test drove multiple cars. Our whole experience was quick and easy, even down to the financing process. I also very comfortable with the car I was purchasing. Everyone here was very friendly and helpful. read more

Perris Valley Chrysler Dodge Jeep Ram - Auto Repair Near Me - Perris, California

Perry's Valley Chrysler Dodge recently completed a warranty repair on our 2019 Ram truck. They were able complete the repair in just a couple of days when other dealers could not even look at it for weeks. We were very happy with Daniel, the service advisor, and the work they did. I would highly recommend them. read more

I would give a zero but I'm required at least a one star that they did not earn. So we wanted to purchase a truck and we test drove the one we wanted but we wanted it in a different color. They assured is that the truck would be delivered the next day or so. They confirmed delivery of the truck and when we went to go look at it, there was no truck delivery. According the sales guy, it was a miscommunication. We were furious as we work in tustin and live in the san gabriel valley so they basically wasted about 4 hours of my time. The sales guy gave us some lame excuse as he had 3 bosses telling him different things blah blah blah... Anyway we said that we would be back on Sunday as they assured us "again" that the truck would be there.. its sunday, and we have attempted to call multiple times and no call back.... taking our business elsewhere... read more

This place is great, came with my dad to look at cars specifically Chargers and Challengers we were helped by Malik who was very polite and helpful to us and he was really fast with his service to , this is the first time I've been to this location and I'm very pleased with the staff and manager they seem like they really care about their customers and they mentioned they also stay in touch which is a plus. Walked out beyond happy to enjoy a journey with my new car. Thank you guys so much! read more

My husband just bought me the new electric Jeep in Tuscadero Pink.She is beautiful and I couldn't be happier.Rosalio Ramirez worked with us and we we very happy with the service.We we're very impressed with him and definitely recommend buying a vehicle from him. read more

I only gave it one star because you have to! I'm 50 years old and this is the worst dealership I've ever seen! Stated three times from the sales manager they would match a competitive price from Huntington Beach Jeep. I live in Tustin. I took a day off work to drive an hour and a half to be given the run around by sales people that could sell an AC in the desert! They have no idea of the market place. Claim a $3000.00 discount that still puts the vehicle at $500 above market value! Plus it's a manual transmission. This place is a joke! I'm a professional sales person. Take my word for it. Don't waste your time with this dealership! BR, Sean Leslie Hill read more

Do not shop here. I was going to buy a car at a price me and the sales rep agreed on. The manager came over and than raised the price by 5k when he found out I was paying cash. The gm is a greedy b******. I ended up going to another dealership and getting the car I wanted at the price I wanted. DO NOT SHOP HERE! read more

After a few weeks of searching not only did we find the right car we found a great staff that was able to help us get our new car. Dilcia Ayala and Rosalio Ramirez thank you for your help and patience. And thank you to the rest of the staff in allowing us to test drive the Scat Pack on the showroom floor. read more

Perris Valley Chrysler Dodge Jeep Ram - New Challenger Scat Pack! - Auto Repair Near Me - Perris, California

My husband and I just had the best experience here with buying our car. Malik was our sales guy and he was very informative and helpful. From start to finish of buying our car it was literally 3 hours. One of the best experiences I've ever had in purchasing a vehicle. We knew what we wanted and what we wanted to pay. Everything lined up perfectly and we drove away in our new 2023 Dodge Charger. Thanks Malik and JP for making this a great experience!! Definitely recommend coming here. read more

I can not speak to the car sales at this dealer, I can only rate the Dodge Parts Department and the manager there, Mr Eddie Venegas. (But one must judge if a part is rotten, is not the whole?) I ordered a part for my car (rear sideview mirror, just the glass), from them and it was a hard to find part which they had in stock. They of course charged more than 4 times ($100.+) what a local dealer would if they had had it, but I was at their mercy. I ordered it, it did not fit my car as I was assured it would, and I wanted to return the part. No one will accept the return without Eddie Venegas' approval, and he will not return or take any of my calls. He is always out of the office when I call, and does not return any of the messages I have left. GHOSTING me. Been doing this for almost two weeks. That's rotten. (Next comes BBB, and Dodge Corp. reviews) read more

Muy recomendado y excellente servicio En menos de una hora ya tenia mi carro que queria, un jeep 2020. Son muy respetuosos y sociables 100% recomendado read more

i got my brand new Trx from rosalio and malik best attitude super helpful with everything. Genuinely one of the best dealers anywhere I will be buying my fleet vehicles from here from now on. read more

Perris Valley Chrysler Dodge Jeep Ram - Trx - Auto Repair Near Me - Perris, California

Thank You So Much Sebastian For Helping Us Get Into This New Vehicle! We Appreciate It So Much! Will Be Recommending Everyone To You! && Thank You for Being So Patient With US!! read more

Perris Valley Chrysler Dodge Jeep Ram - Auto Repair Near Me - Perris, California

The Perris Valley Chrysler Dodge Jeep Ram service center is great. I took my 2014 Ram 1500 for an oil change, new shocks, and tire alignment. I was satisfied with their prices and the quality of their work. I'll definitely keep on bringing my cars back to this service center. read more