I recently had my car serviced at Raceway Ford, and I couldn't be happier with the experience. From the moment I arrived, the staff was friendly, professional, and clearly focused on providing great customer service. They took the time to explain what my car needed in a way that was easy to understand, without any pressure or upselling. The service was completed on time, and everything was handled efficiently. I also appreciated how transparent they were about pricing--no surprises, which is always a big plus. It's not always easy to find a place you can trust with your car, but this experience definitely gave me confidence in coming back. I'll be returning for future maintenance and would recommend Raceway Ford to anyone looking for reliable and honest service. read more

Negative Stars if possible. I'm a Ford Guy, I take good care of my Ford's and they take good care of me. I'm new to Moreno Valley, and only about 2.5 miles up the road from "RACEWAY FORD" but after my first ( and last ) experience with them, I will NEVER go back. I'll make the 17 mile drive to "FRITTS FORD, RIVERSIDE" they are absolutely worth it, and when I purchase my next Ford ( very soon ) it'll be with them. I called the "Service Department" ( at Raceway Ford ) to have the transmission fluid changed in my truck. I spoke to Kris in the Service Dept. and he told me that I could bring in my truck either Wednesday or Thursday at 0700hrs, that he opens the shop and would take my truck to be serviced, that the service takes approximately three hours. He said they would give me a ride home and then call me when the truck was ready for pickup. He assured me that I would have it that afternoon. I told him that I would call right back to confirm an appointment with him, I then gave my name and ended the call. I called back within ten minutes and this time I spoke with Craig, I explained that I would be available for Wednesday Morning and about the conversation I just had moments before with Kris, he asked my name and confirmed my appointment for Wednesday. Wednesday Morning I arrive at 0645hrs and wait for them to open, when they do, I'm the first customer there, and as I'm prepared to drop off my truck the Associate helping me explains that there's no appointment for my truck. I explained that I spoke with Kris, gave the date and time of the call, and that I had his name locked in with the number. Immediately another Associate walks in with coffee and doughnut in hand, the person assisting me turns to him and says "Craig, did you talk to someone about a transmission service for this morning or schedule an appointment?" Craig responds "No I didn't" while looking at me. The person assisting me then turns back to me and says "that's Craig, he said he didn't speak with you" and then I asked "who's Kris, he's the first man I spoke with the other day?" Then I saw the business cards on his counter with his name on it "Kris" and I asked him "both of you spoke with me, but neither one remembers now" and he responds "I'm sorry, you can leave your truck here, it's gonna take a few days to get serviced though" he then explained that they just came out of a meeting with management because they were twenty three cars behind, and management was angry. The two Associates lied to me, then made up excuses and blamed the manager. These guys are incompetent, I immediately left. AVOID RACEWAY FORD!!! Kris and Craig will lie to you, and Kris will talk badly about his manager to the public. "Fritts Ford, Riverside" was Great, I will continue to take All my future business there, they are Very Professional, Kind and Respectful! read more

WARNING!!! ATTENTION!!! WARNING!!! ATTENTION!!! SAVE YOUR MONEY!!! CAUTION!!! Do not buy a vehicle from this place. Save your money and yourself the headache. I promise you your experience will be one you regret. The service there is terrible. I had service done to my vehicle there and they literally tried to rip me off for a service that was free due to a recall. They tried to find a way to charge me $600. If I hadn't called the recall customer service line and asked them for help, they would've tried to keep my vehicle for a service I didn't cause. The tech named Chris was rude and made it seem like the money was coming directly out of his pocket. He wasn't helpful and made it seem like I just have to deal with whatever he did or I wouldn't get my car back. Corporate had to get involved and he gave them a hard time too. Telling me no manager was there and I wouldn't have to wait till over the weekend to speak with a manager after not giving the car for a full week. They held my car for 2 weeks for something that only takes a day to fix. Horrible communication and almost cost me my job. When I arrived to pick up my car it was dirty they didn't even have the courtesy to wash it and didn't even charge it up. The electric port/stall had no car parked in it. No one asked if I needed help or greeted me. I hadn't even introduce myself for them to know who I was to treat me the way they did. I was actually looking to purchase a new vehicle but I will drive somewhere else rather than give them my money. Absolutely ridiculous! I like ford but Raceway Ford needs to be put out of business karma will ruin this place. Trust me when I say you will regret buying here! read more

Raceway Ford - Empty charger port that they don't use to charge my car for two weeks of having it. - Car Dealers Near Me - Riverside, California

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We recently bought a brand new truck from Raceway and had a wonderful experience. We worked with Rick and Edwin who went above and beyond to make sure we got everything we wanted and more. They were knowledgeable, reasonable, and kind. We worked with Freddy in financing who was just as amazing. Based on our experience, we couldn't recommend Raceway more and will certainly be back! read more

Wow. False advertising about a car on their lot. Won't honor the price on a different vehicle. No negotiation no greeting on the lot. Had to walk all over just to fina salesman. Go somewhere else. There's a mother dealer just down the road read more

I got a call yesterday from Paul at Raceway Ford at 10:54 a.m. to schedule an oil change appointment. I showed up today and was met with one of the most dismissive and uninterested employees I've ever dealt with. He barely looked at me, claimed there was "no appointment," took zero responsibility, and then told me to go to an outside oil change business because "they only handle appointments here." So... I had an appointment. One that your dealership called me to set up. No apology, no effort to fix it, nothing. Just a complete brush-off and a waste of my time. Absolutely unacceptable and incredibly unprofessional. I expected better from Raceway Ford. read more

I have a 23 Raptor 150, had a warranty issue regarding the battery which started off horrible. Yet, Javier in the " Fast Lane" service dept went above and beyond to advocate for me with Ford Warranty. Along with the manager Mike and another advisor- Thomas, all 3 had been extremely professional with me. Very happy with the great customer service from the team in the Fast Lane/ service dept! Great job guys ! read more

I was in the market for a used Ford Ranger and reached out to Raceway Ford to schedule a test drive. I spoke with David, one of the salesmen, and he was excellent. He was very responsive and informative, answering all my questions about the truck. During my first visit, I took the Ranger for a test drive and found it to be well-maintained. David did a great job explaining everything about the vehicle. I returned for a second test drive with my wife so she could also see and experience the truck. We decided to move forward with the purchase and picked it up the next day. Everything was ready when we arrived. David was great to talk to and not just about the truck, but other topics as well. I did a full inspection of the vehicle, from the engine to underneath the frame, and everything checked out. While I know David is a salesman, he came across as genuine and relatable. Everyone I interacted with at Raceway Ford was helpful and courteous. If I'm ever in the market for another truck, Raceway Ford will be my first stop. I highly recommend them. read more

Raceway Ford - Car Dealers Near Me - Riverside, California

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I had a great experience buying my new Ford Bronco at Raceway Ford! From the beginning they had amazing customer service, listened to all of my requests, and gave me exactly what I went there to get. They truly made buying a new car completely stress free! I will definitely be referring everyone to this dealership. I mostly worked with Rick who was very helpful and helped make my dream come true with my new 2026 Ford Bronco! Very grateful! read more

I have been a customer of Raceway Ford for over 22 years. I first started using them when I bought my brand new 2005 Ford Mustang right after I returned from my first tour in Iraq. Initially, they were great. No matter what the problem was, you usually got one day service (i.e., your car was ready same day). They were even opened on Saturdays. However, over the years, their service has declined dramatically. Now, no matter what the problem is, you NEVER get your car back the same day. I brought my 2024 Mustang in on a Thursday for just a simple check of the tire sensors. They called me and told me that they had to keep my car overnight and it would be ready on Friday around 3 PM. On Friday, they didn't even call me, they didn't respond to my text messages, and they didn't respond to my voice mail messages. Because of this, I am without a car for the weekend. Monday will be FIVE days that they have had my car for a simple tire sensor check. I don't know what it is, but the service has greatly deteriorated over the years at Raceway Ford. For the first time since I have been with them, I am looking for another Ford dealership to service my car. This is my experience. My advice is to avoid Raceway Ford if you can. read more

My truck dealer Rick Auzenne was incredible to work with!!! He is willing to bend backwards for any customer, especially those in the military. Every rate, every number, every competitive offer I threw out, he was quick to work with me and convince his team to return with even BETTER offers. Communication was effortless, he is friendly, patient, and understanding. I have already recommended his services to a few friends, my transaction couldn't have gone smoother. Thank you, Rick!!! read more

Raceway Ford - Traded in my 2018 Crosstrek for a pickup:) - Car Dealers Near Me - Riverside, California

A bit long but worth the read I went to start my 2016 Ford Edge and it would not start. After troubleshooting (I have rebuilt many cars, Trucks, and Harleys), I found a short in the wiring going to the Temp sensor for the coolant. Not something a gear head like me can replace because of the reprogramming needed. Towed it to Raceway Ford. Charged a $250 fee to troubleshoot. It used to be this would them be deducted from the cost of the repair if you did it with them. Not any longer. Not only that but they called later and wanted another $850 because the intake manifold had to be removed to inspect the temp sensor. After some back and forth it was reduced to $550, still way to high but I had no choice. Next day they called and told me the wire to the temp sensor had been chewed by some animal. They wanted $2,000 for the repair. I asked why it was so much and was told it requires 3 hours of repair. I also asked if that included the $550 for the "Inspection" and was told yes. I again had no choice so gave the go ahead. ONE hour later I got a call saying it was ready. Went to pick it up only to find the bill was $2600. He insisted that he told me $2600 on the phone. My Adult Daughter was in the car when I took the call and She assured me he said $2000. Again had to pay it. While this was going on I tried to register my truck for the year and could not because it had an emissions recall. It was just reprogramming so Raceway said it would take 15 to 20 minutes. When the Tech came out, and after 45 minutes he told me he could not get the computer to accept the Raceway License for the software needed from Ford. He had to go back and get it "figured out". 4 days later he returned and tried again. This time the scanner that interfaced with the car and computer did not work. Had to go back and change scanners. 5 days later he returned and was able to reprogram the truck. Problem solved right, not a chance. I still could not register the truck because Raceway had not entered the code that my truck produced when it was reprogramed. 2 days later the tech once again had to come out to get the code. It took 4 days after that before it showed up at the DMV. By then I had gone past the due date and they wanted to charge the late fee. After several emails and documentation, I was allowed to pay the regular fee. We have used Raceway exclusively for over 2 decades. Myself and my extended family have purchased 11 cars from them. The last one about a year and a half ago. This last week I had a Granddaughter turn "Sweet 16" and we gave her a car. It was a Mustang purchased from Ken Grody Ford. Great deal and amazing customer service. I hope the $2600 was worth the loss of a sale this last week and all the sales from here on. Not sure what happened there but post if you have had similar problems. read more

Raceway Ford - gBroken Temp sensor wire - Car Dealers Near Me - Riverside, California

Just bought my second Ford from them. Super professional. Great sales staff. Found what I wanted for a good deal. I always do my service with them as well. Ask for Brandon, he'll take super good care of you. read more

David helped me get approved over the phone since I live about and hour and a half away from dealer . Made it quick and easy Just had to sign and drive off ! read more

Raceway Ford - Thank you David for making my purchase smooth and quick ! 10 out of 10 recommend dealership ! Ask for David ! - Car Dealers Near Me - Riverside, California

Highly recommended by a friend, Bill Chamberlain. As we had just been just looking around. Contacted Erik Pryor and he set it up with Brandon (sales person). Arrived and was greeted by Brandon. We explained what we were looking at and what our plans were for what we were doing. He had 2 versions and he went and brought them to us. We went over both and decided to drive the white one. Did our drive and decided to purchase. Brandon gave us multiple ways to go. He made us feel comfortable and not pressured. After going over the options we agreed on the vehicle pricing and terms. We then sat down with the F&I person which also made us feel great. The whole experience of dealing with Brandon and fiance dept. went so we'll and smooth had made us happy with our decision to but at that moment instead of going elsewhere. We had been to a couple others but felt too much pressured. Thank you Raceway Ford for the experience of a smooth purchase. Dan and Leah Chasey read more

Raceway Ford - 2024 Ford Bronco Sport Badlands - Car Dealers Near Me - Riverside, California

The first time I went to this location I had a much better experience than this. However, charging a patron for services you did not provide is very illegal and very sad. Word of advice for anyone getting service on your vehicle do small things like marking your tires with a marker or changing your filters with dirty filters to make sure they do their due diligence during their inspections. Went to this location for their works service package where they offer an oil change, filter check, tire rotation and balance, in addition to a battery check oil top off and other items. I was told on Saturdays they don't offer an appointment it is first come first serve. Which is different than every other for location I have been there. I showed up at 8:30 and I was there for almost 3 hours to get my car served. To wait that long you would think I would have got excellent service. They have a camera in the shop and I could watch them literally just sit with the hood open on the car and not see anyone actively looking at my vehicle. Mind you I mentioned to them I was going on a road trip so it was important my car was inspected. I knew everything was wrong when I went to check on my vehicle he was ready to charge me with no vehicle report in had. Every time you go to Ford, you get a vehicle report from who inspected you car. He did not have one first red flag. Second I ask hey any things to report on my vehicle. No nothing at all its in great condition. Second red flag. Last I ask for my inspection and he says they don't have one. He says he will email it to me. At this point including the fact that I was a able to watch the "service" they provided which was just an oil change and maybe a top off , I should have asked for a manager. Instead I spoke with him more to let him dig a bigger whole. And asked him more follow up questions based on my last check up. Needless to say I don't believe they did a tire change and I know for a fact they never looked at my filters or windshield wiper blades which I desperately needed. Word to the wise make sure you inspect your car and view it before you take it in so you have proof of missing service. read more

Raceway Ford - Dirty engine filter vs clean filter - Car Dealers Near Me - Riverside, California

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Also, we arrived with our credit paperwork from Altura Bank, 4.99 interest rate ( our credit score is 875... only to be told they were quoted a higher rate-so, they chose BofA at the rate of 7.7%.... Hmmmm.. bait and switch... we gave them quite a chunk of change as a down payment. I then returned to my credit union "Altura" who confirmed , they definitely had lowered rates... Buyer beware... we are retired law enforcement and will post on our retirement social media account ref this incident as well... Also, another minus 10 stars for not monitoring social media and reaching out to us... DO BETTER RACEWAY FORD!!!! read more

Raceway Ford - New truck - Car Dealers Near Me - Riverside, California

Raceway Ford was an awesome place to buy a car. Rick Auzenne was kind, patient, and professional. He took the time to answer all of our questions through the buying process. Highly recommend this team the next time you are looking to buy a car. read more

I've been a customer for a long time but not anymore dealing with the parts counter I was looking for a part they did not have it in stock I asked for part number they refused to give it to me said it was the managers policy not to give part numbers that's a load of crap you would think they would want customers to get factory ford parts at the dealer and not buy aftermarket parts I need to get my vehicle on the road today and not any help from raceway ford who ever manager is this is a bullshit policy help your customers get back on the road asap read more

Customer Service was amazing, in service they did everything they could to earn my business. When my family and were looking at vehicles on the lot a sales rep answered all my questions without pressuring me into anything was super knowledgeable. Raceway will be the first place I go to purchase or repair my vehicle. TY you to all the staff I came in contact with. read more

Son muy Mable's y buenas personas te dan un muy bueno Trabajo y son muy puntuales siempre me dan la bienvenida

Amber in service is amazing, she is always helpful and very professional. She doesn't know it, but she has helped me several times either over the phone or in store and she has always had the same great attitude and customer service. Today, she went above and beyond to help me and I am was appreciative, that this time I am taking time to write a review she deserved every time previous!! Thank you Amber, Raceway needs to know the quality you provide and professionalism you display every day. read more

I bought a car here in 2023 with Brandon. Super quick and easy process. My real review is the service dept. I've taken an older truck here a few times to get worked on. Stewart works with me every time. Easy to get a hold of. Let's me know everything up front. They get me a Lyft home, and deliver my car when it's finished. I've been to other ford dealerships and was treated so awful. This one is by far the best in sales and service. read more

I had an appointment to get work done on my truck, the employee that assisted me was Chris Cervantes. The worst experience I've ever had he was rude and basically told me to comeback another day. His coworker Kris Valentine saw how bad of service Chris Cervantes was doing and took over. Kris Valentine was able to get done what i went for, while Chris Cervantes sat there with his headphones on. read more

Worked with ask the Ford dealers in the area, fairview, sunrise fritts and moss. None could sell me or find me what I wanted. Raceway was last, and with a little time and patience, that found me more then what I wanted at a lesser price. Thank you Gavin and Lisa for putting up with me and finding this beautiful truck. I wanted an XLT,I got a fully loaded Lariat....Customized.I week not go to any other dealership. All the before mentioned will never see me again. I found mgt home. You want great customer service....GO SEE GAVIN.... he'll majestic it right read more

Raceway Ford - Gavin and Lisa did an exceptional job to get me more than what I asked for. Great service, great price, great truck. Thank you. - Car Dealers Near Me - Riverside, California

These folks will run your credit, and tell you all is done and approved, we returned the next day, and they presented us with higher monthly payments than we all agreed the day before. They lie to your face. Buyers, Be aware and stay away. We purchased our vehicle at another Ford store. Mr. Rivera read more

Raceway Ford - Raceway Ford is not the right place to purchase, from my experience at this store. - Car Dealers Near Me - Riverside, California

Raceway Ford made the normally miserable car buying experience fantastic and painless. I was searching a new truck and all other dealers played games and did not offer honest pricing . Steven Silva and Laura Garcia gave me their best price day one with no games. I cannot recommend him highly enough. read more

I buy many trucks and cars from many dealers every year and so I have some extensive reference/comparisons. David Hernandez, sales guru, was outstanding. He is helpful, thoughtful, and service oriented. He sold me a 2025 Raptor 11/23/2025. Raceway Ford bought my 2023 Ford Raptor with a good (non-lowball) valuation. He held to his word regarding phone conversations/texts that we had prior to my visit pertaining to both vehicles . Eric Pryer, the Head Honcho of Sales was great to deal with as well. Andrew "AJ" in the finance department was thoughtful, pleasant, and diligent. read more

I went to Ford Raceway to get another F150, and I was assisted by Juan Perez, great customer service from Juan all the way up to her sales manager and and finance department. They listened and solved all my need from the truck i was looking to the numbers that will adjust to my monthly budget. I recommend this guy's, ​ read more

Great people here. I've been coming to Raceway Ford for over 10 years wouldn't put my trust with anyone else. I know the dealers people from top to bottom and they are honest and great people to work with. read more

Raceway Ford - This was my latest purchase. - Car Dealers Near Me - Riverside, California

It all started when were unable to find the car we wanted in our San Diego area, so we expanded our search distance. As much as we dislike driving on the I-15 freeway, we decided to go north 60 miles to see what we could find near Riverside. And boy, did we get lucky. We not only got a fantastic car in our 2024 Ford Maverick Hybrid, but met some wonderful people along the way. We enjoyed the casual, no-pressure approach, something we hadn't seen so far. The folks at Raceway were not only professional, but friendly as well. I'm proud to say that Rick, Lisa, and A.J. became my friends that day. We had a very good relationship, and I had a good feeling about what happened that Saturday. I think I had a perpetual smile on my face all the way back to Escondido. (It didn't hurt that August 23rd was also my birthday.) My only regret is that we don't live closer; but I will still tell my friends, and hope that they'll also enjoy the drive of 60 miles north to Raceway Ford. We'll always be grateful we bought our truck there and for the awesome people we met that day. Put Raceway on your list of searches for a vehicle. You'll be glad you did. Fred Boshaw read more

Rick is a really great salesman I would really recommend going to him he is a honest man and also his personality is great I bought my F150 single cab with him and everything went smooth I am very happy with my new truck read more

Raceway Ford - Car Dealers Near Me - Riverside, California

I try'n minimalize my dealings with all car dealerships, period. Seems like most you encounter there have a "used car" mentality or way of speaking with you. It's been my experience it appears to be very little substance in what they do. Even after you've brought your vehicle to them almost exclusively to avoid any problems/issues. In my experience with Raceway there's no difference. What amazes me there are no prices posted or listed that I've been able to fine! I wonder is that cool with Riverside City Council or are they even aware! when your Nieve enough to bring your vehicle in, seems like the price for repair/service is just pulled out of thin air! I'm extremely unimpressed with Raceway and I've located a good alternative service provider. read more

Second car bought from this dealership will buy again in a few years! A++++++++ GREAT CUSTOMER SERVICE thank you to finance & Frankie!! read more

On November 10th I took my 2023 Mach E in because I was concerned about a rear leak. I made the representative Christofer Cervantes aware that I heard a clicking or clunking sound that was not consistent. Two days later he lets me know that the rear differential needs to exchanged and the bezel where air comes out needs to be replaced. The rear differential was covered by warranty but the bezel was not. I asked possibly how could be damaged and he stated it could've been broken during cabin air fliter change. I agreed for Raceway to do the repair for $868.00. I also requested photo of part so that I can send to dealer who responsible for changing cabin air filter. I never received that at all. Nor did i receive any truth on when my vehicle would be ready. Also he claimed I only qualified for a 3 day rental when in fact my warranty gave me a 10 day rental. I spoke with his boss about th issues that I had dealing with Chrisofer and all he could say is that he was fairly new and gave me a discount on a part that I see is not broken in anyway. Therefore, it seems like Raceway is thirsty for sales and does not take accountability when a mistake is made. read more

Sales and Service Department are Outstanding!! Just purchased a Bronco Sport, Brandon Rameriz was my Salesperson. Very knowledgeable and Polite, I have bought at least 10 cars in my lifetime and I will say the Absolute Best car buying Experience Ever!! Thanks Brandon and Raceway Ford!! read more

Erick and Alfredo made me feel welcome from the initial contact and made me feel like Raceway family by the time I drove off the lot with my Ford Explorer ST. Their customer service and customer satisfaction is like no other. Other dealerships are like sharks but this dealership isn't. read more

I have dealt with Raceway Ford for almost 2o years. The are honest, knowledgeable, courteous, professional and extremely well managed. I have never met a better group of people in any company throughout my lifetime. I would send my mother to buy a car from them... but sadly she died and has been eating a dirt sandwich for the past 15 years. D.C. Young read more

We bought my hubby a 2019 Ford F150 at Raceway Ford. Honestly, we have some PTSD from other dealerships but this dealership was VERY EASY to work with. Ismael, our salesman was awesome. The sales manager Eric was also very helpful. They made everything easy. We used our credit Union to finance our purchase and they (the dealership) took care of all the paperwork for us. It was soo easy that our oldest came in to work with Ismael and bought a used Ford explorer. Both vehicles were in great condition and low mileage and better yet- the prices were awesome! I've told our family to go here. They are professional and no "salesman" vibe at all. They truly do want to help you get into the car that you want. read more

The way the employees acted and treated us was unacceptable I will never be taking my business to you guys ever and will recommended all my friends and family to stay away from ur business. I ended up buying a dark horse mustang at another ford dealership because of the rude back talk and we ask to take if for a test drive and they gave a remark "worst dealer and most unprofessional I've ever been to" 0/10 stars if I could rate it read more