We trust Richard and his staff implicitly with all of our jewelry needs! He made my past grand…read morepatrons jewel (masonic) for me, and it so beautiful!! Please see him and his staff! They are awesome!

I had a ring custom made and Richard was FABULOUS!! If you want something special to be made for…read moreyou then you need to go to Facets! Great service, patience & fair pricing. A+

I've been shopping at Keegan's for years and recently made a visit with my girlfriend to check out…read morea necklace she was interested in. I can't speak highly enough about this place. On the surface, Keegan's is a jewelry store but it's much more than that. It's an experience that includes full consultation from a team with vast experience, expertise, and more importantly patience. Donna listens and asks a set of qualifying questions to ensure you walk away with a purchase you will truly love. She walked us through an extensive set of styles including the one we originally intended to buy. She provided context to pricing, informed us on the history and timelessness of each style, and suggested pieces, that looked amazing, we initially hadn't considered. Above all, she made the experience super fun. Again, I can't recommend this place enough. You'll find trendy styles, classic pieces, and a warm, friendly, expert staff who will put you at the center of the experience.

Two months, four hour-long round trips, and the crystal I asked for still hasn't been replaced…read more I brought in an old Waltham -- nothing valuable, just a watch I like and wanted to wear -- for a service, a new crystal, and a new strap. I was told up front the work would cost more than the watch is worth. I appreciated that honesty and chose to move forward anyway. That was the last thing about this experience I can praise. A month passed with no word. When I finally called, I learned my phone number had been entered wrong. The strap still hadn't arrived. After a fifth week I gave up on it and picked the watch up as-is -- only to find at home that the crystal hadn't been replaced either, despite the work order plainly saying to replace it. Instead, someone had buffed the original plastic. I never requested that, was never asked about it, and it appeared nowhere on the work order. I was charged about $35 for it. They offered to credit that $35 toward the crystal, so I drove back and dropped the watch off a second time. Weeks later it came back untouched again -- and not because of a backlog or a delay in starting. It went to their in-house watchmaker, who had it in hand, did nothing to it, and returned it with "replace crystal?" scrawled across a work order that already said, in plain English, to replace the crystal. The one instruction on the ticket came back to me as a question. I was then told the owner and the watchmaker were both leaving for three weeks, so my choices were an untouched watch or another month of waiting. At pickup, Karen at the counter was pleasant and professional, as the front-of-house staff have been throughout. From around the corner, the owner Sean volunteered "yeah, I buffed it." When I replied that we'd already discussed the buffing and it wasn't what I asked for, he raised his voice: "I'll talk about it when I'm done with what I'm doing." He started the exchange, then treated my answer as an interruption. When we did talk, he repeated the buffing point, and when I noted we'd covered it, told me I was repeating myself. He argued the watch "wasn't due back until 8/7, so it's not late" -- irrelevant, since his own staff had just told me three more weeks. He then corrected me that his vacation was "more like two weeks," as though I'd invented a number I was only repeating back from his employee. I asked for a refund of the $35 for work I never authorized. He flatly refused -- he doesn't refund "services provided." He added that he stands behind his work and had already made it right by crediting that same $35 toward a crystal replacement that, seven weeks in, hasn't happened. Smaller thing, same pattern: an employee kindly measured the lugs so I could order a strap online and told me 18mm. The 18mm strap doesn't fit. Now I have a return to process too. The counter staff are genuinely kind and I have no complaint about them. I'm also told the internal service was performed, and I have no reason to dispute it -- though I can't verify it myself, and at this point I'm taking it on faith I don't have much of. But four trips, seven weeks, a charge I never approved, no apology, and no accommodation is enough. I can't recommend Keegan's for watch service, crystal replacement, or straps.

George Nasr provided me with an outstanding experience at his Hanover location. Despite being…read moreoccupied with a piece of jewelry, he promptly attended to my needs, expertly fixing the clasp on my Rolex watch without charge. His commitment to exceptional customer service was evident, and I appreciate his professionalism. I will undoubtedly return to Nasr Jewelers and recommend it to anyone seeking superior service. George Nasr's dedication to his craft and customers is commendable. Thank you, Toni-Marie H.

My Wife Katie and I have been doing business with Nasr Jewelers for many years…read more There is no way to adequately describe how wonderful the quality and elegance of every piece of custom jewelry we have purchased has been. George and his entire staff are so creative, talented, dedicated and supportive with every detail. Truly a world class experience! Peter and Katie Manzo Weymouth, MA

Wonderful experience at Snyder. The team is accommodating and very good natured. My now husband has…read moremy engagement ring made with Snyder, it came out beautifully, exactly what I hoped for. We then went back together to purchase our wedding rings and the team was, again, fantastic. Highly recommend!

My family has been doing business with Snyder Jewelers for many years and have always found them to…read morebe super accommodating. I have purchased items from their inventory and my children have purchased custom items that were designed by Mark. I love the By Appointment Only model as it guarantees me their undivided attention. Mark, Sue and Lisa excel at customer service during and after the sale. Thank you Snyder Jewelers.

I had some sterling silver flatware and other misc items that had been in a drawer. They are close…read moreby so I was able to drive to their office. They couldn't have been nicer and more helpful to me. I had some older coins and she sorted which ones to sell and which to just cash in for face value. They were very fair with their price and took the time to explain the process. I feel they are a reputable place and would feel very comfortable recommending them to anyone.

Great experience, easy to deal with and up to date prices paid. We weighed the option of selling an…read moreold Silverware set on eBay, Craigslist etc.. in my mind it wasn't worth the hassle of trying to sell something dry few people want anymore. Glad I made the trip to Canton today.

I dropped two of my football championship rings off for repair. The minute I walked in I was…read moregreeted. I felt welcomed, I felt appreciated before explaining what I needed done. Anyway, so both of my rings needed repair and some polishing up. In two days I got a call that my rings were ready. I couldn't wait to pick them up because unlike some of my teammates I wear my rings. Again when I entered I was greeted. When Eric showed me my rings my jaw dropped. OMG my rings looked amazing, like straight out of the showcase. I've been searching for places to repair my rings and I finally found it. They sure do what others can't do. I recommend this place for any jewelry repair.

The owner was very nice fixing the battery in my mom's watch while I rambled on when he had work to…read moredo.

I am thrilled with the outstanding service by a talented kind gentleman. Thank you for caring for…read moremy deceased parents' wedding clock from 1959. I love seeing it on may mantle. Thank you.

Great experience . After a negative experience at King ... We were happy to nearly spend 10k on a…read moregreat diamond band for my wife 75th and our 47 anniversary . Total explanation of the diamond, the quality, and what professionalism. I recommend them.

They are way overpriced, be careful. Went to downsize a ring, the women with the irish accent…read moreimmediately asked me where I got it? She then tested the diamond to see if it was real. I didn't ask for this and only wanted to downsize the ring. Once she tested the ring, she didn't say anything. I asked what she was doing and she stated, "I tested the diamond to see if it was real. I asked her was it real ? She hesitantly stated, "yes". She then informed me to downsize the ring it would cost $400. A couple days later when it was not ready, I did further research and discovered I was being way overcharged. I went to the store to retrieve my ring and the women said, "We don't have it is with the Jeweler." She then immediately said wait let me double check. She then came back and handed me my ring (she appeared rather upset). I left the store and upon going to the next jewelry store, I was told it only cost $160 to downsize the ring. I told the jewler the $400 price Higham Jewlery store was charging me and he laughed and said, " Wow, I don't want to say to much but they are unbelievable." I would avoid this jewlry store all together.