Absolute worst managers in any business Ive ever had to deal with. I recieved a letter stating my cost would increase after only being with them for 5 months. The letter states " due to significant increases in tgeir rental expenses, they need to adjust". So i call to talk about how this is bad business an i would like the number to the corp. office to get a better understanding. First, absolutelt rude and unprofessional. Scripted answers with an attitude. Second, refused to give me an alternate number, said i should find it myself. Third, the lady manager by tge name of jessica grabved the phone and blatantly told be it supply and demand. In other words we are charging more because we can, not because of their overhead expense. Stay away honestly. Ive already reported them to the BBB and got intouch with corp. Your job is simple, you sit behind a desk and take orders. When a customer asks a question especially about their bill and you dont have an answer, pass it on to the people with an education. Dont say it is what it is and you have to except what the letter says. This is why education is important and we need to stop hiring people uneducated. Its personal mini storage 100 lake davenport blvd davenport fl Managers are brian cotton and jessica lehman read more

We came in to rent a uhaul to move to Las Vegas. The service here by Darrell Was amazing. The staff is super friendly, courteous and knowledgeable about there rentals, he even made sure we had a newer truck for the long distance move. We still have more to move and will definitely be back to rent from them. Highly recommend Darrell and Sonya for all your rental needs. read more

In January 2020, I rented a U-Haul from Personal Mini-Storage at 100 Lake Davenport Blvd. in Davenport, FL. I chose this very rental location based solely on the fact that it was the most convenient to the locations that I knew we would need to go in the truck. I had a strict budget and knew that I needed to use the least amount of miles possible. On pick-up day, once paperwork was completed inside the building, they pointed out the truck to us, but did not accompany us. We made the mistake of being trusting people and did not make note for ourselves of how the odometer read. We went only to the planned places....from the truck rental location to my storage unit just 6.6 miles away....from the storage unit to my new apartment just 2.5 miles away.....from the apartment to the Circle K gas station nearby, just 3.1 miles away....and finally from the gas station back to the U-Haul rental place to turn the truck back in, just 1.9 miles. That is a total of just 14.1 miles. Upon returning the truck, I was told that I would be charged for 84 miles! You can imagine my shock. I told them there was no way that was possible and to recheck whatever equipment they were using to figure the mileage out. They did and insisted that it was 84 miles. I tried working with the manager there a few times in the few days after, explaining the exact routes we had taken, letting them know that the gasoline to fill the truck back up cost only $4.78, which would not have been possible if we had gone 84 miles (even had the receipt), and also explaining that we only had the truck for 4 hours and 11 minutes and could not possibly have driven 84 miles while also accomplishing the tasks of unpacking my entire storage unit and unloading it at my new place. They didn't care about any of that, just kept saying that their reading was 84 miles. They referred me to a 1-800-GoUhaul number, which I called and filed a report and then never heard back from them again. I'm sure that these types of rental places run into people trying to scam them a lot, but that is absolutely not the case here. I am the one who was scammed and they refuse to do anything about it. I am hoping that this review will prevent anyone else from renting a U-Haul from this place, as they are clearly disreputable and have no integrity and no interest in customer satisfaction. read more

My experience at personal mini storage was supurb. They exceeded all my expectations and we're very friendly. I will be sharing my experience to everyone I know. Thank you for great service Sonya & Darrell! read more

Great service! I can't say a single thing negative about this location and my experience was great. I would highly recommend this location