Thought this was going to be my dream Jeep that I would have for a long time. I should have known…read morefrom the beginning when I got it and they kept sending me temp plates in the mail for months. That wasn't a big deal and was finally figured out when I actually talked to someone that knew what to do. Got the jeep in 2023 and was so happy. Looked beautiful and was just what I wanted. First year was great. After that not so great. Back up camera kept needing to be fixed and then the start of the rust and bubbling all over the road armor. I watched it keep getting worse and paint falling off when I washed it. Reached out to them. They tell me to contact Road Armor. I do that and Road Armor tells me for any warranty it has to be the person who purchased the parts. Ok, so I contact DTO. Ohhhhh well that was other "management" and they didn't keep good records and we have no clue who built your Jeep. WOW! Took it to my local professional to see if he could repaint. He didn't want to touch it. I have now been waiting over a month for this company to get back to me with solutions. But nothing but crickets. Do your research people and go elsewhere. Save yourself the headache and the excuses like "other management" "it's from the elements" and "we don't know who built your jeep" and I only heard the word unfortunately 60 times from him. Well, unfortunately....... I asked them what if I tried to get another jeep from you. How much would you give me for this one. They were $8,000 less than the place I took it to here in town. Way to care about your customers. It's all great until you have issues. "Unfortunately" this place stinks

It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the…read morepast few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military.

I had a great experience purchasing from Wells Auto Sales. I found a full (accurate) list of their…read moreinventory on their website and after finding the vehicle I was interested in I received prompt responses to emails and phone calls. I dealt directly with the owner, Mike Wells, who was very knowledgeable about the vehicles in his inventory and any work that had been done on them. The purchase process was very low-stress and streamlined. Great experience all-around!

I purchased a Jeep from Wells Auto in Feb 2017 and I couldn't be happier with the vehicle which is…read moretruly exhilarating to drive. More importantly, Mike Wells was (and is) simply a pleasure to deal with from start to finish as he continues to provide post-purchase support. Mike's business is run with the highest level of integrity and one where you will be treated with respect while getting a top-quality custom Jeep at a fair price.

I had the worst experience. I thought I was getting a good deal when I bought my car. When I got…read morehome and looked up how much the car was worth, I over payed by $3000. When I bought the car it was making some noise over bumps and the headlight went out on a test drive. They told me they would fix the noise and the light. The next day the transmission went bad so I went back so they can fix everything. They had my car for week and told me they fixed everything. When I went pickup my car, they said they could not find anything wrong the transmission. When I drove out the dealer lot the transmission started to act up again and the light was not fixed and the noise over bumps was still there. So, I went somewhere else to get everything fix. I will never buy a car from here every again and don't recommend this dealer to anyone.

I bought a car from here, but i did not have a pleasant experience purchasing it…read more They were pushy sales people and kept stating that we did not trust them. Background to the story. I went in to test drive a few cars, i was in the beginning of my search process. So i test drove a car which was very nice and smooth. I liked the car. Once we stepped out of the car, the sales person said, "so are you ready to do the paperwork?" I laughed because i certainly stated that we were just test driving a few cars, wanted to get a feel for it, not buy it then and there. After further discussion we talked about the price, and the guy tried to sell it to me for 17k, when in fact it was listed on Cars.com at $15, 500. I was like that doesn't add up, you can't have 2 prices posted. Then he proceeded to say that it was actually listed by someone else on there for that price, and he did not know that it was listed at that. "he doesn't know what they put up there." BS, you must give them permission to post those numbers. After going back and forth, i purchased the car, but it left a bitter taste in my mouth. I did have the car looked at by an independent car shop, and would recommend to anyone who is considering purchasing from here to do so. Very disappointed in the process.

I couldn't be happier with my purchase from Mike at Highline. I had never bought a car over the…read moreinternet, but Mike went above and beyond to make sure I was comfortable - I asked to have it taken to a dealer and evaluated, he made it happen. When the dealer took three hours to get it done, he just had his driver wait patiently until I was comfortable. He didn't come down as much as I would have liked on the price, but to be fair, it was priced below market to start with, so I really shouldn't have asked. Mike did everything he committed to do and more. We agreed that there would be a set of winter floor mats thrown in, then I asked for a trunk mat that I would pay for. In the end, Mike was such a gentleman, he threw it in. Very classy, very straightforward. I would recommend him highly to anyone. Love my car, love the deal, thanks, Mike!

Highline is a class act. They are attentive, generous and the prices are great. This is what a car…read morebuying experience should be. The building and lot are small and understated, but the cars are all top shelf. This is a high end pre-owned car dealer with great prices. Jimmy George picks the cars himself. He has great taste and is knowledgeable about the cars he sells. He is an honest, straight forward car guy. He has a strong following of repeat customers, myself included. I have purchased 2 vehicles from him, both Mercedes and have had an excellent experience with both cars. He deals mostly in BMW, Mercedes, Lexus and the occasional Jaguar or Volvo. Check out his website. Honestly, the price you would pay for a low mileage Mercedes is equal or less than what you pay for a new Fix-or-repair-daily Ford. And the resale of Mercedes is the best in the business next to a Volvo. Think of the fun of driving around in BMW as opposed to driving around in a Saturn....no contest!

Chan and Mack always have my back when my family has vehicle issues. They explain the issues very…read morewell before doing any work.

I had an AC issue in my 2005 GMC Canyon. The AC had never been recharged and would freeze you out…read morewhen running full blast. Piedmont Motors checked the Freon level, which low. Recharged it with Freon and dye in case there is a leak that needs to be diagnosed and fixed in the future. I was very satisfied with the service and cost.

Prepare to be overcharged…read more Warrenton Toyota had a used, rare‑trim vehicle I had been searching for, and unfortunately that's where things went wrong. They did provide a Carfax report, which showed the vehicle was a corporate fleet car -- not the "owner's personal vehicle" as stated. That alone was concerning. The test drive was limited to a slow neighborhood loop until I insisted on evaluating the suspension, acceleration, and braking. Only then did the salesperson reluctantly allow a proper drive. Once inside, they accepted my offer quickly, but padded the "dealer service fee" (documentation fee) to an excessive $795 -- far above the typical $250-$350 quoted elsewhere. This fee is set by the dealer, not Virginia, and I should have walked out. Financing was worse. They only ran my application through Toyota Motor Credit, returning an 8.63% rate despite excellent credit. They did not shop for better rates. When I questioned the sudden increase to 8.77%, the finance manager dismissed my concern, claiming the difference "only amounts to $70 over the life of the loan." It was not what we agreed to, and only after pushing back did he revert it -- then announced he would not change anything else on the paperwork. It left me wondering what else was buried in the contract. I was also told I could either return to the dealership for my plates or pay $60-$80 to have them mailed. After being charged nearly $800 in dealer fees, this felt unreasonable. The most concerning part came afterward: the dealership never collected the rather large 2/3 cash down portion of the purchase intended to be paid from savings via check. When I called the dealership when realized, a manager admitted they should have collected it and instructed me to drive back -- a 2.5‑hour round trip. Only after mentioning inclement weather did she offer certified mail. My bank advised wiring the funds instead for security, but even that is risky if as they could just claim they did not receive it and it is essentially just like cash. The finance manager ultimately came to my home as the weather got worse so to pick up the deposit check. Even then, he refused to issue a receipt for the payment. He also refused to refund the $250 that the DMV paid the dealership after they incorrectly listed me as an uninsured motorist -- despite the fact that I had produced proof of insurance before driving the vehicle off the lot. This was extremely concerning and felt like yet another predatory practice. The entire experience left a sour aftertaste. Between the inflated fees, questionable financing practices, lack of transparency, refusal to correct errors, and logistical mistakes, I cannot recommend Warrenton Toyota.

Overcharged by a LOT for a simple front rotor replacement. Prepare to be overcharged for simple…read morerepairs extremely disappointed in my experience.

The 2 stars goes to the two younger gentlemen. If I can give 0 stars I would, when it came down to…read morethe final transaction the older male became extremely aggressive. I flew 700 miles to inspect the vehicle. There were concerns that I brought to their attention. Thank GOD for the rain. A water leak from the pillars of the windshield not to mention a cut on the side wall of vehicle tire. When I ask for clarity of transportation back to hotel the male that was to finalize the sale became agitated. Stating what was obvious with an attitude about my rental and the vehicle that was soon to be mines. My finances were already in order, so this purchase cut out their invasion of seeking a credit report. However, I mention the concerns that my financier was cautious of. A concern that may believe to be true, when he wanted me to leave the vehicle with no receipts of proof of purchase. Multiple excuses he begin to make about me waiting for a fix thay they were aware of, but wanted to make right. This coming from of the guys who was upfront. However, I cancel the transaction for purchase with my financial team. Making it clear as to why I had decided not to complete the purchase. This person of closure at this Platinum Motorsport was more concern about 8 potentials then my guarantee sale. His tone of aggressiveness elevated, because I ask for what by any law would ask for... proof of purchase. What a waste of my time and honesty because of his rudeness. I should file for reimbursement.

PLEASE BEWARE. Purchased a vehicle from this dealer in the evening and the engine light went on the…read morefollowing morning. A mechanic diagnostic revealed it had 2 cylinder misfires, catalyst system efficiency below threshold and break actuator malfunction. Still waiting to hear back from Joe after having reached an agreement with him regarding this unpleasant circumstance. He is not answering phone calls or texts.

Lyndsay dealership sold me a 2008 Cadillac car and told me they had done their 16 point inspection…read moreand they said it's a great car in excellent condition. I trusted them and did not get it checked out somewhere. Big mistake........ The cars brake lines look more like rusty exhaust pipes. I've never seen anything so bad and severally dangerous, (and I worked on cars back in the 1980s) Lyndsay dealership preaches safety and an honest dealership. I'm living proof they are not either. I could have been killed. Then the service manager said we will check it for me, after the extremely high and outrageous estimate was shown to me, I told the service manager how ridiculous it is to sell me a lemon/dangerous car then want almost $5000 to fix it. He said as soon as the service department sends me the estimate I'll see what I can do for you and call you. NO CALL. Ripped me off, I could have been killed from the brakes in horrible conditions along with a fuel and oil leak. Then said he'd take care of me in fixing the vehicle that they sold me for over $5000, now giving me a high $5000 estimate and not helping or even calling me. Total lies. (Here is the actual letter I dropped off at Lyndsay for the service manager, still NO CALL. ------------------------ This is for the service manager: This is the guy who bought the 2008 from you all, and brought it in Tuesday. I couldn't believe when I saw the photos Jason showed me of the totally rusted out and leaking brake lines. To be honest I also can't believe you all would sell it that way. Extremely dangerous and you all seem to preach safety a lot. I could have been killed in this car. It not only had/has serious severe brake problems but oil and fuel leaks. As you'll see by the mileage I haven't even driven it much, I bought it this way from you. I'm not being an asshole just totally disappointed that I totally trusted you all and didn't get it pre checked out. I can't afford this and need my car to drive. (I will attach you my original raving review I wrote about/for you all) You said you would call me after Jason sent you the estimate and see what you can do helping me out. No call. I bought this car in good faith and trusting you all and all I was told, and in no way can afford this. Jason was very nice, and explained before I left; that it would be $2600 in labor plus the mechanic was still calling around for parts since gm has discontinued them. He said add about $1000 for parts to be safe, it maybe less. Then I get an estimate if I read it right for $4900. I think $3300+ of it is labor. And if so $1600 is more than double what I found the aftermarket brake line parts to be after checking.

Review…read more Irresponsible, inconsiderate, and highly disorganized. GO ELSEWHERE. We drove an hour to this dealer to purchase a new truck. Purchase was surprisingly quick and smooth, since we had planned on paying sticker price with no need for long negotiation. Immediately after the sale, the fun started. We noticed a loud rattle coming from the rear of the truck during the drive home--turns out there was a warp in one of the exhaust pipes, causing it to constantly make contact with the inner frame. Problem one that should've been caught by the dealer. We also noticed a very deep scratch over the rear wheel well. One that was clearly made by something metal, and one that was made prior to purchase. Problem two that should've been caught by the dealer. We made a return drive back to Lindsay immediately after coming home--to reiterate, it's a one-hour per way drive. The truck was taken back and the exhaust pipe issue was remedied. The paint would require ANOTHER trip back the following day, since their paint guy was only there on Wednesdays. Here we are at Wednesday--yet another hour-long trip to the dealer. We arrive at 8:30, which is the time we were told by sales associate David to meet both he and the paint guy. Neither are there when we arrive. Finally another sales person and the manager stroll in to greet, and take us back to the service desk. They set us up with a loaner car, and proceed to demand we sign a rental agreement stating that we will return the loaner car with a full tank and give them a credit card for said loaner. We give the credit card, but give full refusal on refilling their tank for a loaner they're giving us for a problem THEY are responsible for. They should be filling that tank, and topping off our truck's tank for all of the driving we've been forced to do to fix the problems THEY allowed to walk out the door. Our truck is being taken off-site for the paint fix, yet they don't tell us where. We had to use the GMC app to track the location and see where they took it. We were given no estimate of a finish time or date. We called David repeatedly on Wednesday, and he was unreachable. When we then called on Thursday to speak to the dealer manager, he also was out of office. We are now stuck in limbo with a crappy loaner car and our brand new truck at another dealer, with no clarity on when this problem that shouldn't have even occurred on a (massive) new sale will be resolved. We will continue to update, but we are confident this dealer deserves nothing more than a single star, and likely less. Complete mess of a process and toying with their customers' lives, schedules, and money with zero accountability...we wanted to scream at the other lone customer we saw on Tuesday to go elsewhere as quickly as possible (you definitely should). We are more than excited to go to a closer and infinitely better GMC dealer to refinance this vehicle shortly so that the sale is no longer Lindsey GMC's. Their response: a canned one urging US to contact their GM, versus what any other business would do and immediately contact the customer to resolve issues (they didn't even check to confirm that we'd indeed emailed him before posting a review). Zero stars. Truck was finally returned to us. Gas tank was left just half full from all the driving and miles that Lindsay did to and from the paint shop location. And even more, the back quarter panel looks infinitely worse than it did. Pock marks, speckling, additional scratches and gouges. We had called the dealer location that we tracked the truck to, and they had no record of a GMC being serviced in any way. This means the paint job that Lindsay did on our vehicle had no paperwork and no approval by us...it was a back-alley, under the table job set by Tim, the manager of Lindsay Warrenton. Upon speaking to him about the additional damage, he again offered no insight into the problems caused and also expressed not the slightest hint of remorse. As stated by one of Tim's employees: "the most you'll help you'll get from him is a tank of gas, if that."

My experience with Safford's service department has been incredibly frustrating…read more I brought my 2024 Ram 1500 in after a previous repair failed to fix the problem. In fact, the inadequate repair left me stranded on the side of the road in a dangerous situation. After explaining what had happened, I was assured that my truck would be looked at immediately when it arrived at the dealership. More than a day later, I checked on the status of my vehicle only to learn that it had not even been inspected. What makes this especially disappointing is that this delay comes after the service department already failed to properly diagnose and repair the original issue. Given the circumstances, I expected the matter to be treated with urgency and care. Instead, my truck appears to have been left sitting untouched despite the promises that were made. Communication has been poor, expectations were not managed honestly, and the level of customer service has been unacceptable. When a dealership's mistakes leave a customer stranded in an unsafe situation, the least they can do is prioritize resolving the problem. I hope management takes a hard look at how these situations are handled because this experience has seriously damaged my confidence in their service department.

This was truly a miserable experience with the service shop. Progress was mot made on the car…read moreunless I was asking for updates. Not sure if they're lazy, incompetent, greedy, or a combination of those. After $800 and three weeks of "fixes" my car still did not run and was returned in worse condition than I brought it. After I told them I would pick up my car and take it elsewhere, they left the door open in the parking lot for days which not only drained the battery, but soaked the interior drivers side carpet. After several calls and voicemails left, there was no effort made to even attempt an apology, much less compensation or refund. Absolutely abysmal shop. I wish there was something positive I could add so it wasn't just complaints, but there were no redeeming moments. Truly the worst service department experience I have ever encountered.

A great place to go if you want your time wasted. I inquired about a vehicle in November and…read morescheduled a test drive. When I arrived, they initially brought out the wrong car, so I had to wait while they retrieved the correct one. Once they did, the car wouldn't start and needed a jump, so I couldn't even test drive it. Being patient, I stuck around while it charged and inspected the vehicle. Despite the issues, I was still interested and scheduled another appointment for the following week. The owner, Alex, assured me everything was fine and claimed he had replaced the fuel tank. He also said the tires were in good condition--only to later admit they needed replacing when I looked at the car again. Who sells a vehicle with dry-rotted tires? Still interested, I arranged to have the car taken to another dealership for a pre-purchase inspection. I had to reschedule and called to inform them, but they were kind enough to drop the car off overnight. I paid for the inspection out of pocket. However, the neighboring dealership found issues and couldn't complete the inspection because the car needed new spark plugs--it wasn't running properly. That was weeks ago, and I've received no further updates. When I called on 1/17, I was told the car was being repaired for sale. Long story short, these people clearly don't want to sell me a car, and I've completely wasted my time. I would avoid doing business with them. The neighboring dealership also informed me the car had a hole in the fuel tank--despite the owner claiming he had replaced it. And if the tires were dry-rotted, why wouldn't they replace them to prep the car for sale like a professional dealership? It seems like they just waste people's time

Really good used car dealership, bought a 2014 ford f-150 in pretty decent condition and good miles…read morefor its year, some rust but nothing I cant take care of. They were really helpful and worked with me to get the truck, bought my trade it for a great price and an overall smooth transaction. as long as you are overall a good person these people can work with you to get your next truck!