Chan and Mack always have my back when my family has vehicle issues. They explain the issues very…read morewell before doing any work.

I had an AC issue in my 2005 GMC Canyon. The AC had never been recharged and would freeze you out…read morewhen running full blast. Piedmont Motors checked the Freon level, which low. Recharged it with Freon and dye in case there is a leak that needs to be diagnosed and fixed in the future. I was very satisfied with the service and cost.

Fantastic purchasing experience - helpful, very knowledgeable, no pressure and a great deal…read more Worked with Gary Stiles and he was great. Answered all of our questions, showed us the cars we asked to see. Zero pressure and very helpful. Got us a great deal on a slightly used 2019 Ford Escape - low mileage dealer loaner. Great value for our tired trade in as well as a significant military discount through Ford's program - https://www.fordsalutesthosewhoserve.com/Home/Login. Different name dealership offered $150, another one said sure, then offered zero... So thanks to folks here. I'd definitely recommend Sheehy Ford of Warrenton. Bit of a drive for us in Vienna, but totally worth it. Thanks!

Highly recommend staying away from the VIP package and Service center at this location. If your…read moretechnician at the counter is Derek Epps immediately ask for someone else to handle the situation. Had an appointment for oil change at 12:30 , brought the car in early like I always do because a lot of the time if they have room they will squeeze it in, around 1pm I receive a text saying they just started the car and it won't be done til 3pm. Derek admitted to putting the car in as a walk in and not it's appointment check in asked if I could wait 30 minutes I said not really because I had been there close to 4 hours and instead of FINISHING the job brought my car back to the front with none of the needed maintenance done then was told they just couldn't do that job in 30 minutes even if they tried when I was OVER 2 hours early for my appointment. Can't cancel VIP service after you use it the first time just a heads up people should be told because my VIP was roped into my finance offer and I was not told at all after first use you're locked in and can't undo the VIP package. Very unprofessional service center if you can definitely stay away

We've had quite a few crummy experiences here, the most consistent issue is that the service staff…read moredoesn't know their own policies and procedures. We have had staff give us incorrect information regarding what our warranty covered when a certain part broke, which ended up being fully covered by the warranty, and a ton of miscommunication with one staff member in particular. He repeatedly was misleading and confrontational which was frustrating to manage when trying to get information. We left our car overnight to have some work done only to be told they wanted to charge $250 for the work which we were originally told was covered- which was a huge inconvenience. Overall it's just not a place that I feel comfortable having my vehicle serviced at. I feel like the staff need some updating on processes and procedures and may be better, then.

My experience with Safford's service department has been incredibly frustrating…read more I brought my 2024 Ram 1500 in after a previous repair failed to fix the problem. In fact, the inadequate repair left me stranded on the side of the road in a dangerous situation. After explaining what had happened, I was assured that my truck would be looked at immediately when it arrived at the dealership. More than a day later, I checked on the status of my vehicle only to learn that it had not even been inspected. What makes this especially disappointing is that this delay comes after the service department already failed to properly diagnose and repair the original issue. Given the circumstances, I expected the matter to be treated with urgency and care. Instead, my truck appears to have been left sitting untouched despite the promises that were made. Communication has been poor, expectations were not managed honestly, and the level of customer service has been unacceptable. When a dealership's mistakes leave a customer stranded in an unsafe situation, the least they can do is prioritize resolving the problem. I hope management takes a hard look at how these situations are handled because this experience has seriously damaged my confidence in their service department.

Review…read more Irresponsible, inconsiderate, and highly disorganized. GO ELSEWHERE. We drove an hour to this dealer to purchase a new truck. Purchase was surprisingly quick and smooth, since we had planned on paying sticker price with no need for long negotiation. Immediately after the sale, the fun started. We noticed a loud rattle coming from the rear of the truck during the drive home--turns out there was a warp in one of the exhaust pipes, causing it to constantly make contact with the inner frame. Problem one that should've been caught by the dealer. We also noticed a very deep scratch over the rear wheel well. One that was clearly made by something metal, and one that was made prior to purchase. Problem two that should've been caught by the dealer. We made a return drive back to Lindsay immediately after coming home--to reiterate, it's a one-hour per way drive. The truck was taken back and the exhaust pipe issue was remedied. The paint would require ANOTHER trip back the following day, since their paint guy was only there on Wednesdays. Here we are at Wednesday--yet another hour-long trip to the dealer. We arrive at 8:30, which is the time we were told by sales associate David to meet both he and the paint guy. Neither are there when we arrive. Finally another sales person and the manager stroll in to greet, and take us back to the service desk. They set us up with a loaner car, and proceed to demand we sign a rental agreement stating that we will return the loaner car with a full tank and give them a credit card for said loaner. We give the credit card, but give full refusal on refilling their tank for a loaner they're giving us for a problem THEY are responsible for. They should be filling that tank, and topping off our truck's tank for all of the driving we've been forced to do to fix the problems THEY allowed to walk out the door. Our truck is being taken off-site for the paint fix, yet they don't tell us where. We had to use the GMC app to track the location and see where they took it. We were given no estimate of a finish time or date. We called David repeatedly on Wednesday, and he was unreachable. When we then called on Thursday to speak to the dealer manager, he also was out of office. We are now stuck in limbo with a crappy loaner car and our brand new truck at another dealer, with no clarity on when this problem that shouldn't have even occurred on a (massive) new sale will be resolved. We will continue to update, but we are confident this dealer deserves nothing more than a single star, and likely less. Complete mess of a process and toying with their customers' lives, schedules, and money with zero accountability...we wanted to scream at the other lone customer we saw on Tuesday to go elsewhere as quickly as possible (you definitely should). We are more than excited to go to a closer and infinitely better GMC dealer to refinance this vehicle shortly so that the sale is no longer Lindsey GMC's. Their response: a canned one urging US to contact their GM, versus what any other business would do and immediately contact the customer to resolve issues (they didn't even check to confirm that we'd indeed emailed him before posting a review). Zero stars. Truck was finally returned to us. Gas tank was left just half full from all the driving and miles that Lindsay did to and from the paint shop location. And even more, the back quarter panel looks infinitely worse than it did. Pock marks, speckling, additional scratches and gouges. We had called the dealer location that we tracked the truck to, and they had no record of a GMC being serviced in any way. This means the paint job that Lindsay did on our vehicle had no paperwork and no approval by us...it was a back-alley, under the table job set by Tim, the manager of Lindsay Warrenton. Upon speaking to him about the additional damage, he again offered no insight into the problems caused and also expressed not the slightest hint of remorse. As stated by one of Tim's employees: "the most you'll help you'll get from him is a tank of gas, if that."

A couple of years ago, we bought a used car from Lindsey. All went well, and we bought the extended…read morewarranty service offered by the dealership. We paid for the service in full. A year later, the car was involved in an accident, and was totaled. So we applied to have the warranty service money returned to us, as the car does not exist anymore. We visited them in person on two occasions, where we got the run-around and no money returned. We attempted to contact them a third time, and they say now that they have no record of the transaction. These attempts have all occurred over a period of about a year and a half now. We believe now that they never had any intention of returning our money. We will never again buy a vehicle, or anything else, from this shameful establishment ever again.

I've had 3 servicings done at Toyota Warrenton. Their staff is friendly and the prices are…read morereasonable. I've never had issues of them trying to overcharge for services or provide something that wasn't needed, unlike my experiences at other Toyota and non-Toyota dealerships. I live in Fairfax now so the Fairfax Toyota is closer, but after a recent negative experience there I decided it was worth it to make the drive to Warrenton. Warrenton did the same work for $240 cheaper, and confirmed I didn't need an extra brake flush that Fairfax wanted to charge $160 for. The waiting room is clean and quiet, and they have wifi. The service has always been prompt, although I book ahead of time online and note what I need.

Prepare to be overcharged…read more Warrenton Toyota had a used, rare‑trim vehicle I had been searching for, and unfortunately that's where things went wrong. They did provide a Carfax report, which showed the vehicle was a corporate fleet car -- not the "owner's personal vehicle" as stated. That alone was concerning. The test drive was limited to a slow neighborhood loop until I insisted on evaluating the suspension, acceleration, and braking. Only then did the salesperson reluctantly allow a proper drive. Once inside, they accepted my offer quickly, but padded the "dealer service fee" (documentation fee) to an excessive $795 -- far above the typical $250-$350 quoted elsewhere. This fee is set by the dealer, not Virginia, and I should have walked out. Financing was worse. They only ran my application through Toyota Motor Credit, returning an 8.63% rate despite excellent credit. They did not shop for better rates. When I questioned the sudden increase to 8.77%, the finance manager dismissed my concern, claiming the difference "only amounts to $70 over the life of the loan." It was not what we agreed to, and only after pushing back did he revert it -- then announced he would not change anything else on the paperwork. It left me wondering what else was buried in the contract. I was also told I could either return to the dealership for my plates or pay $60-$80 to have them mailed. After being charged nearly $800 in dealer fees, this felt unreasonable. The most concerning part came afterward: the dealership never collected the rather large 2/3 cash down portion of the purchase intended to be paid from savings via check. When I called the dealership when realized, a manager admitted they should have collected it and instructed me to drive back -- a 2.5‑hour round trip. Only after mentioning inclement weather did she offer certified mail. My bank advised wiring the funds instead for security, but even that is risky if as they could just claim they did not receive it and it is essentially just like cash. The finance manager ultimately came to my home as the weather got worse so to pick up the deposit check. Even then, he refused to issue a receipt for the payment. He also refused to refund the $250 that the DMV paid the dealership after they incorrectly listed me as an uninsured motorist -- despite the fact that I had produced proof of insurance before driving the vehicle off the lot. This was extremely concerning and felt like yet another predatory practice. The entire experience left a sour aftertaste. Between the inflated fees, questionable financing practices, lack of transparency, refusal to correct errors, and logistical mistakes, I cannot recommend Warrenton Toyota.

Thought this was going to be my dream Jeep that I would have for a long time. I should have known…read morefrom the beginning when I got it and they kept sending me temp plates in the mail for months. That wasn't a big deal and was finally figured out when I actually talked to someone that knew what to do. Got the jeep in 2023 and was so happy. Looked beautiful and was just what I wanted. First year was great. After that not so great. Back up camera kept needing to be fixed and then the start of the rust and bubbling all over the road armor. I watched it keep getting worse and paint falling off when I washed it. Reached out to them. They tell me to contact Road Armor. I do that and Road Armor tells me for any warranty it has to be the person who purchased the parts. Ok, so I contact DTO. Ohhhhh well that was other "management" and they didn't keep good records and we have no clue who built your Jeep. WOW! Took it to my local professional to see if he could repaint. He didn't want to touch it. I have now been waiting over a month for this company to get back to me with solutions. But nothing but crickets. Do your research people and go elsewhere. Save yourself the headache and the excuses like "other management" "it's from the elements" and "we don't know who built your jeep" and I only heard the word unfortunately 60 times from him. Well, unfortunately....... I asked them what if I tried to get another jeep from you. How much would you give me for this one. They were $8,000 less than the place I took it to here in town. Way to care about your customers. It's all great until you have issues. "Unfortunately" this place stinks

It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the…read morepast few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military.

The 2 stars goes to the two younger gentlemen. If I can give 0 stars I would, when it came down to…read morethe final transaction the older male became extremely aggressive. I flew 700 miles to inspect the vehicle. There were concerns that I brought to their attention. Thank GOD for the rain. A water leak from the pillars of the windshield not to mention a cut on the side wall of vehicle tire. When I ask for clarity of transportation back to hotel the male that was to finalize the sale became agitated. Stating what was obvious with an attitude about my rental and the vehicle that was soon to be mines. My finances were already in order, so this purchase cut out their invasion of seeking a credit report. However, I mention the concerns that my financier was cautious of. A concern that may believe to be true, when he wanted me to leave the vehicle with no receipts of proof of purchase. Multiple excuses he begin to make about me waiting for a fix thay they were aware of, but wanted to make right. This coming from of the guys who was upfront. However, I cancel the transaction for purchase with my financial team. Making it clear as to why I had decided not to complete the purchase. This person of closure at this Platinum Motorsport was more concern about 8 potentials then my guarantee sale. His tone of aggressiveness elevated, because I ask for what by any law would ask for... proof of purchase. What a waste of my time and honesty because of his rudeness. I should file for reimbursement.

PLEASE BEWARE. Purchased a vehicle from this dealer in the evening and the engine light went on the…read morefollowing morning. A mechanic diagnostic revealed it had 2 cylinder misfires, catalyst system efficiency below threshold and break actuator malfunction. Still waiting to hear back from Joe after having reached an agreement with him regarding this unpleasant circumstance. He is not answering phone calls or texts.

I recently purchased a used vehicle from Jim Harris after further investigation I found out that I…read morewas charged six thousand dollars more than the NADA and Kelly Blue Book value of the car. I spoke with the owner himself Jim Harris for an explanation and he hung up on me. I have still not gotten an explanation on why I was charged this huge and unfair amount . Women be aware on this shady dealer and please don't make the mistake that I did. Do your homework before or purchase a vehicle or go elsewhere.

Terrible. I bought a car from them when I was right out of college. The car died multiple times and…read morewas only a slightly used car. It had more electrical problems than I could count on all of my fingers and toes. Which I do not blame them for. That is something they couldn't predict. I called them to talk to them about trading in my car and BUYING ANOTHER ONE FROM THEM. When I spoke to Jim Harris he threatened to hang up on my, cursed at me, and broke me down to tears. He automatically took the defense when I tried to explain that I knew they didn't know about the issues but wanted to see what my options were for getting a new car FROM THEM. He jumped on the defense and made sure I knew he didn't know about the issues. I had to ask him three different times not to curse to me, I explained I was a 23 year old lady and didn't find his tone respectful. That didn't stop him. The verbal abuse continued. I would of loved to buy another car from them because my experience was great until this conversation. now I wouldn't even recommend them to somebody I didn't like. But thats just my opinion.