Update: 2 folks from the dealership reached out to me (1 via the reply you see below), 1 via private message and they followed through to see the issue fixed (I was getting spam emails over a many year period despite unsubscribing). Hopefully they stop coming. read more

I bought a 2017 RAV4 and I love it. I had the best salesman John Spross. Nothing bad I can say about him. Helpful during the entire process. Day I went to Peruzzi I was looking to get an idea. He came outside to offer to help and he really knew his stuff. Buying a car is stressful but he was amazing. read more

Worst customer service! They need to work on their communication! Made an appointment for a free oil change of 27,000 mileage . Everything is confirmed by a service customer representative but when i brought my car in, they asked me to pay ~$70 b/c my toyota care package has expired. So, i told them that if i knew i was paying this much for an oil change, i would not come. So, they gave me a 40% discount on the service. I took the 40% and called back to the representative who made the appointment and told her everything above. She transferred me to a manager. The manager heard my problem and before she even acknowledged the problem and apologize on behalf of her company, she told me " you can take the 40 % off or take your car out b/c we havent started the service." I thought that was very rude of her. I called to let them know about the problem so this won't happen again but i think she took it as i want the service for free. Then, she started to apologize after i told her that i just want the upper manager to know about this problem. After i told her that, she restated exactly what she has said above. At this point,i have nothing else to say beside asking her to take my car out and hung up. read more

I had the worst experience I ever had at a dealership. I drove over an hour to look at a new tundra. They didn't have it ready like they said they would but that's not a big deal. After we looked at it and sat in it I said I would like to take it out to test drive it as to compare to a ford I was also looking at. The rep said ok but that I had to come inside and sign some papers first. Never heard of that as they already had a pic of my license. But ok. Went in and rep asked me if I was buying outright or financing. I said financing. He asked if I was trading in my truck I said depends on what they offer for it. He then says we are done here. I said what do you mean. He said we can't go any further cause I wasn't committed to buying the truck. I was astounded. I said I didn't drive it yet to see if I like it. He said he would check with the manager came back and said no we are done here. I could not believe it. They didn't want to sell me the truck. My wife called Toyota and the took her info and said that that should not happen and that they would get back to us . Well three days later my wife called Toyota and they closed the case without telling us and said it was because of COVID which is bs. They didn't want to sell me a truck and then lie about why. If it was COVID we were already in the truck so that is bs. Peruzzi will never get my business and Toyota will never get my business. They both lie and pick and choose who they want to sell to. I guess our clothes weren't the right style or maybe it's cause we are from the country. Not sure but they are never going to get my business. read more

I've read some of the awful reviews and I just don't get it. I just bought my second car from Peruzzi, and I can't say enough about the sales department as well as the service department. I bought both cars with Sage Rausher. My husband and I have been so impressed with him and with the no pressure sales model. There was none of the "let me get my manager" or "this price is only good for today" nonsense. The first time two years ago we drove the car, talked about options and price, then went home and did some research. Then we came back and bought the car because it was a good deal. The second time, a week or so ago, was the same no pressure, straight talk great deal and great car. Let's face it, Toyota makes a great car. And the service department is awesome. They have it down to a science; on time excellent service with polite and knowledgeable people. Shout out to Justine for helping me adjust the settings for door locks etc. All told, I wouldn't think about buying a car, or having it serviced, anywhere other than Peruzzi Toyota. I'm sure all the salespeople are great, but I guarantee Sage Rausher! read more

The car we test drove was nice, we could have purchased it. Uncouth salesman. He refused to accept "we need to think about it" as an answer, after driving a 30k car of theirs. We explained this to him and we still were haggled and had to wait yet another 20 minutes to get our trade-in car keys back, the car we drove there in. He walked away several times with OUR keys in hand to OUR vehicle after we politely asked for them. Very close to calling the police. Not sure if it's a Toyota-thing but watch out, I recommend another dealership. read more

I didn't buy my 2005 4-Runner from this dealership but, do have had all my service work done here. I happened to find a Service team, Mike R (Service) and Vinny (Master Tech), that have been very good about taking care of me and my vehicle. I will continue to get my 4-Runner serviced there because of the service team and how they make me feel like a VIP customer when I get work done. read more

Shop at Peruzzi at your own risk. I did and it was one of the shadiest dealings I've ever experienced. First, I purchased two new cars at once. I also purchased new after-market OEM rims for one of them from Peruzzi as well. You'd think Peruzzi would be appreciative of the business and act accordingly. Nope. Even as a pretty big spending new customer, I was nothing more than the latest mark. Peruzzi installed the new rims and 'accidentally' kept my original unused alloy rims after installing the after-market rims. I had already paid extra for the alloy rims that were taken off as they were an upgrade on the vehicle. I strongly believe my brand new unused alloy rims were ultimately sold again. When I later demanded the rims be returned, I was not given the alloy rims I paid for but was instead given a set of garbage steel rims that were far inferior to the original rims they removed from the vehicle. I was never given a proper explanation of why my original rims were never returned. Everyone developed amnesia and no one remembered seeing or touching my four rims that basically vanished into thin air based on their stories. As far as their service department, I subsequently took one of the vehicles I purchased in with a short in the dash lighting. Sometimes it would work, sometimes it wouldn't. They wanted to charge me $200 to "replace the bulb inside the dash". They swore up and down that it was a failing bulb rather than a short and claimed it cost $200 to "rip the dash apart" to fix. Even when I explained that certain shifting actions can cause the problem to occur or correct (very unlikely with a failing bulb), they insisted that's what the problem was. I refused to pay them $200 because I knew it wasn't a failing bulb and based on my numerous interactions with them, felt they'd find a way to rip me off regardless of what the problem was. Well, as I expected, the bulb is taking forever to "fail" because it's been nearly a decade and over 150,000 miles later and the dash lighting is still behaving exactly the same way. I have long passed the car down, problem and all, no thanks to their shoddy service. And to add insult to injury during that same visit, they charged me a $50 diagnostic fee to plug in an airbag plug under the front passenger seat that frequently comes unplugged on that particular model vehicle. It would literally be like a computer repairman charging you $50 if he sees your computer just unplugged from the wall. I have had more reputable dealers do far more work for far less or even complimentary. The tech initially made no mention of a diagnostic fee for the plug until I refused to pay them $200 for the "failed bulb". I wasnt leaving that day without paying some sort of money to Peruzzi. When I tried to reason with them that the charge was outrageous, they wanted to hear none of it. I vowed right there and then to never return and found a different Toyota dealership for service. I honestly wouldn't refer my worst enemy to Peruzzi. If you want to get nickle and dimed relentlessly, straight up ripped off or both, like I was, go to Peruzzi. read more

Service department twice recommended a transmission fluid Flush & Refill ($205) for my 2010 Sienna at 50K and 60K miles even though Toyota's recommendation is to "check" the fluid at 100K. According to Conicelli service, my Sienna comes with a "Lifetime" fluid that is suppose to last the life of the car. Just spoke with the Service manager and he disagreed with Toyota's recommendation and Conicelli's recommendation. Didn't even care about the recommendations from Toyota. WOW! I will never go there again and forget about buying a car from there! read more

I took my 2007 Corolla in for a passenger air bag warrenty replacement having received several notices to replace it. I can only hope they DID replace it. They SAID they washed my car (no charge) but it was still filthy and there was NO residual water ANYWHERE on the car. I should've taken it back in & complained but I didn't want to waste more time there on my only day off work in the middle of 13 work days. If they're dishonest about a simple car wash, who knows what else they lie about. read more

We bought a car for our son. Paid 7200.oo for it. Within 32 days the clutch was completely broken and destroyed. My husband called the dealership to see if they would stand behind the vehicles they sell. The General Manager of used cars pretty much told my husband, "tough luck" we don't cover clutches. They want to charge us over 1200.00 and we didn't even get our first bill for the loan. When my husband mentioned the BBB the guy laughed and said he looked forward to the letter in the mail!! I wouldn't buy a pack of gum off of these jerks!!! Unkind, Unprofessional, unhelpful, rude DIRTBAGS. Do yourself a favor and shop somewhere else!!!!! read more

I am not sure why they have such low reviews. I really like Peruzzi. Exp their service dept. For this reason is why I chose to get my used car from them. The sales man was attentive to what kind of car I was looking for. I didn't feel pressured at all. read more

Absolute worst dealership I have ever dealt with. From sales to service to finance, the customer service and level of honesty is deplorable. It has been a disaster since the moment we bought a car from them. Find another dealership at all costs and save yourself the hassle! read more

Poor service and poor communications. Allegedly fixed the fuel pump on the car, so it starts. At this point the car still doesn't start. It took them 8 weeks, multiple visits and 2 calls to Toyota Motor Company, before I could get my car back. Definitely avoid doing business with this dealership. read more

It's bad! The service here is bad! Really bad! I've bought 2 trucks and 1 car at Peruzzi Toyota and have been driving a Toyota product for 14 years! My most recent purchase is a 2016 Tacoma which was purchased in July 2016. I noticed a rattle in the dashboard (passenger side) in November/December 2016 so I brought it in for service. The service department was completely baffled, so they asked if I could bring the truck back and have a Toyota field representative hear the rattle, so I agreed. The Toyota field rep said a new dash pad is needed so they replaced the dash pad. Good to go, right? Well, I thought I was good to go, however the following November/December (2017) the rattle comes back. UGH. So, I waited until my free service (oil change and tire rotation) to have it looked at since I can't keep making trips back and forth to the dealership. When I make the appointment the service department doesn't even want to look at it unless the Toyota field rep is there! What? Really? Now I must bring the truck back so this rep can look at it again. What am I to do? I end up bringing the truck in so he can take it for a ride. He agrees but says it is from the upper control arms. What? The rattle is in the dash! Anyway, they end up putting some plugs in the upper control arms and now the alignment is completely off in my truck. Anyway, I ask the service manager and/or assistance service manager to go for a ride with me and he hears the rattle, however chalks it up to just regular noise in a Toyota product! I call Toyota the billion-dollar company and open a case for this rattle. They call me back and said they can work with the dealership and help get this resolved. After many, many phone calls with both the dealership service department and Toyota no resolution. In fact, they aren't even willing to align my truck unless I pay them to do an alignment. So now I have a truck that has a rattle and needs an alignment. UGH! Oh, also my truck was recalled for a rear differential and it took them over 7 weeks to fix it. I called them once a week to ask for a status update and every time I got the run around with answers like - Toyota hasn't produced the part, or Toyota hasn't shipped the parts. One week I get a call from Peruzzi so I excuse myself from a meeting to answer it and it's the service department cold calling me that my truck is ready for service. I told them it can't be because it's been on your lot the last four weeks. They had no idea! How can you NOT know! Meanwhile I'm driving around in a minivan which had issues so I take that back and get a truck which smelled like smoke so I had to take that back and then I get an Explorer which was nice and as I'm about to drive away was stopped because Toyota was only paying 60/day for a rental and apparently that was 65/day. How's this my problem? After two hours on the phone with both the service department at Peruzzi and Toyota they finally agreed to let me rent the Explorer. Oh and when I got my truck back (seven weeks later) the car rental agency tried hitting me up for over $2,000 because Peruzzi didn't pay them. Now I had to call Peruzzi and get that fixed, which was fixed after two days of phone calls with Peruzzi and the rental agency. Peruzzi has a bad pattern - a pattern of horrible service, and a pattern of horrible communication After some research on the internet the rattle is a common problem in the Tacoma - https://youtu.be/ofPOQMSb-wI And since Toyota or Peruzzi isn't helping I guess I need to fix it - https://www.tacomaworld.com/threads/passenger-side-dash-speaker-cover-side-lid-rattle-and-vibration-noise-resolved.462969/ Thanks tacomaworld.com. Can you just get the dealership to fix it? Updated per Peruzzi comments: I cancelled the appointment on April 6th, per Toyota. They are supposed to call Peruzzi to help fix both the rattle and the alignment. The appointment on April 6th was not for a test drive, but remove some plugs that were installed on the upper control arms. Peruzzi did hear the rattle in the dash, however not willing to fix because the field rep was not in the truck when Peruzzi (and me) reproduced the rattle. read more

I had a fantastic experience, both with the sales person, and the financial dept. person....smooth transaction, easy and informative...I have not dealt with service yet, as my car is new, but the transaction was easy and will admit, I am a little nervous after reading all the reviews on their service department, but, time will tell...I very much enjoyed the two gentlemen who helped me purchase my first Toyota ever. Thank you Peruzzi, love the Rav4 read more

I am from Lancaster and found a 2007 Toyota Sienna online at this dealership. We called them the evening before we drove 2 hours to confirm the car was on the lot. They said it was. We told them we would be down the next day. They even called us that morning to confirm the car was there. Unfortunately, when we got down there, they said another person was already taking it for a test drive. We were like ok....we can just wait. Find out a little later that the person is taking it home to show his wife and then he is taking it to his mechanic. Needless to say, we were a little annoyed that they would let someone test drive it for a whole day when we said we were coming down to look at it. We ended up waiting around for an hour and half (right before we left they told us that the guy was just now taking it to the mechanic). We understand that we didn't have a deposit or anything on it and they are just trying to sell the car. But on the other hand, we felt like it was unprofessional to let someone take it off the lot for 3-4 hours when you told another customer it would be on the lot. Final result, the other guy ended up not taking the car because they said their credit was bad (part of me questions if they are telling the truth and the mechanic found something wrong). Why would you let someone take a car off the lot for the entire day if they don't even have the credit to purchase the car? While I thought the salespeople were friendly, I don't know how much I would trust them. In fairness, they offered to drive it up to have us look at it; however, they can't do it in the evening (and I have to work) and we would still have to drive down again to sign the papers. I definitely would not recommend going to this dealership if you are from out of the area. read more

Steve Geisler is the best person to work with at peruzzi. He is quick and works a great deal.

Hmm.. No written estimate (it's copy written, ya know). Why won't you sign on the bottom line today..? And, the wife can sit at the desk while the husband can look and discuss the car...? Are they out of their minds? Guess who brings in most of the bacon in this family? No deal for them! read more

Did not have a good experience with their sales department. FYI, the positive reviews on Google are fake accounts. Guess they have nothing better to do. Was pressured into something out of my budget and they REFUSED to take maybe or no as an answer. The salesman wouldn't let us leave for 2 hours after closing hours doing the "let me talk to my manager" trap. The manager was not nice to us, he was very pushy, ignorant, and left a sour taste in our mouth. However I do like their service guys, they're great and on top of things. read more

I just want to start off by saying that I have never met more kind, attentive people than the people that took care of me today. I have been corresponding with Matt for the last week about my options for leasing a car with very minimal credit because I'm young and don't have a lot established yet. He gave me the BEST options and spent so long trying to find what would work for me perfectly. I am now 19 years old and drive a 2020 Toyota Corolla thanks to him!! When I walked into Peruzzi today, a man named John was literally standing there waiting to open the door for me and spent a half hour sitting with me while I got my insurance figured out. It was such a simple gesture to just be there for me but I really appreciated him being there for me and making me laugh when I was in over my head filling out my insurance forms online. I didn't catch the finance guy's name, but he was also spectacular! In short in case anyone doesn't want to read a long review, this entire staff truly cares about their customer's individual wants and needs and is there for you EVERY step of the way. Thank you so much to Matt, John and the finance guy! read more

Another great experience. I wanted to get my oil changed & vehicle checked when the maintenance light came on this morning. With it being last minute I figured I may have wait a day or two for an appointment, fact is they have roughly 20 Toyota certified technicians working on a daily basis making it quick & efficient, not like some other places that have high school or trainees working. Yet another great experience, seems like they get better each time I visit. Definitely a place everyone should visit for "The Real Deal" experience. read more

I found equivalent, or even better, deals on the Toyota RAV4 when I traded in my truck. I chose Peruzzi Toyota because of the outstanding customer service I received. In fact, it was my salesman, Jose Olivera, who was the number one reason I chose Peruzzi. Even though I know it will be several years before I need another vehicle, my wife will probably be looking for a car within the year. I guarantee that Peruzzi, and Mr. Olivera specifically, will be on our list. read more

We purchased the FIRST Toyota RAV4 Hybrid today from this dealership. Our salesman, Joe Guardino, was personable, professional, knowledgable and an all-around nice guy. The entire staff was very helpful throughout the buying process. The vehicle itself is AWESOME! read more

Peruzzi Toyota - Car Dealers Near Me - Hatfield, Pennsylvania

Went to pick up a car that we put a deposit on that the salesman said was ready. The car was not ready, nor was the paperwork. Asked for a copy of the inspection sheet that they touted so much and they could not produce it. Huge wast of time. read more

I have been buying cars from Peruzzi for over 30 years. I am extremely happy with sales and service. Greg always gets me what I want and what I need. No pressure, no haggling, I always leave satisfied. They certainly have a customer for life with me! read more

Run as far away from this dealership as you can. I purchased a VW Jetta in late Feb. here we are not even 5 months later at the beginning of July and I have a completely dead battery. Won't hold a charge, no matter how long I charge it. It is a complete dud of a battery. I had an issue with check engine light coming on and it the battery dying in April. Took it in to have it looked at and was told there are no codes and that the light had gone off and that there was nothing wrong. Flash to early last week and I receive an email about bringing my car in for 5000 mile service. I never purchased a extended service plan and was never told about a service plan when I bought the car. I called them to find out why I was getting this email and they explain that it's a complimentary service. Which would be nice if I needed my tires rotated, but I haven't put much more than 3000 miles on the car. I did have a few more dash lights come on pertaining to the power steering and traction control malfunctioning, talked to them about it on the same call. They couldn't give me any info other than if I didn't feel anything off driving then I shouldn't worry about it. Seriously, you have how many auto service techs and no one has a clue why I have these lights on. Come to find out it was the pre-curser to my battery completely giving out. Long story short, they wouldn't work with me at all. I am out valuable time by getting stranded in the middle of a state park with my family, having to get my car back to my residence, taking off work to take care of all this, and of coarse the cost of a new battery ($170). These are lean times and no one should have to deal with this. Save yourself some time and go somewhere else. Other issues not pertaining to this incident. I purchased my car out right. In the process of finalizing my sale, they gave me the amount I needed to pay. Cut the check and got my keys. A week later, I receive a call from the salesman saying that they messed up doing the math and that I actually owed them $300 more, because they didn't charge me for the title and tag transfer which through off the taxes. Told them that was not my problem, because we asked three different times if everything was right and 2 different employees on there end missed it. Also came to find out that the cd player doesn't work, that one is on me for not really checking before buying but it just goes to illustrate how well the actually go over a car before selling it. read more

Terrible service team. It's almost like they don't want your business. Rude to their customers. Wait time is way too long compared to other service shops. Plus, they will tell you wrong information. read more

Peruzzi is the epitome of bait and switch. My husband and I traveled from Delaware to purchase a car from Peruzzi because they had the car we'd been looking for. We were asked by the salesman the length of registration we wanted. We requested that the registration/tags be for a 5 year period or the longest period allowed in Delaware. When we received our tags in the mail we received a one year tag. Who requests a one year registration/tag on a brand new vehicle? I immediately called the dealership and spoke to Matt Dominici (I discovered his real name today). He lied to me on Saturday when I asked his name he held himself out to be Matt Johnston. I guess depending on the nature of the inquiry or the race of the customer he is Matt Dominici or Matt Johnston. He was unapologetic for the dealerships error. He said he would get back to me on Monday after which slammed the phone down in my ear. He returned the call on Monday by leaving a message indicating it was Matt from Peruzzi; he didn't leave a last name nor a detailed message. When I called back into the dealership asking to speak with Matt Johnston they said they had no one by that name. I was transferred to Matt Dominici. I immediately recognized his voice. I asked him about the name discrepancy. He said he changed his name. He is arrogant, rude, and the most indignant person I've ever dealt with in my life. He indicated that we paid for a one year registration. He said we'd have to pay an additional $160 to get it registered for 5 years. I told him I was disappointment because what he is now saying is in direct contradiction with our 5 year request and what we were advised we'd receive. He said he couldn't assist us further and slammed the phone down once more. I called back to speak with the owner or the general manager for the dealership. Each time I called my call was transferred to Matt. I asked why he was responding. He said everyone else was in a meeting and he was the only available manager. If Peruzzi Toyota includes a 5 year license and registration fee in the cost, but only registers the car for one year they pocket the difference in monies. Which makes any discount provide less and/or null and void. Their actions are unprofessional, unethical, immoral, etc. My concerns don't matter to them now that they have cashed my check and the funds cleared my bank. read more

Service department VERY DISHONEST! My wife and I have bought 2 cars here. 1 was a brand new 2015 Rav 4 for my wife. We constantly get emails and phone calls that service is due. My wife doesn't drive much so mileage is not as high as it should be on average. After getting another phone call I set up an oil change and tire rotation. The lady that set it up said I wasn't really due since it wasn't quite at 15,000. I told her it had been over a year and 6,000 miles and would like the oil changed. She agreed. I take it in today. The serviceman says they have me set up for oil change, tire rotation and will wash the car. They come get me when done and say they did the rotation and car wash and to sign the paper. I said, "you did the oil change" and he says, no. He said he was mistaken and they shouldn't do it. These people are liars, plain and simple! I really don't think the lady that set it up had any intension on doing my oil change. They just wanted me to get in there so they could say they did the scheduled service on the vehicle. I blocked out my schedule for the morning to get the oil changed, so this was a complete waste of time. I was impressed with their facility when we purchased our vehicles, but the people working there are a big problem. read more

Writing a review here based on the HORRIBLE experience(s) I have had a Peruzzi Toyota. Now im not a picky person or anything i just ask to get what is advertise and what im paying for. I leased a car 4 yrs ago with an awful experience, took 3 visits before i could get my car correctly 'as ordered' and they had an attitude about it the whole time. Whatever, fine... When you buy a car there you get "FREE INSPECTIONS" so i took it there, and the catch is that you pay for the emissions so i in fact is not free, it's about $40 bucks--whatever fine... when i picked my car up, i dropped off my other car for inspections. I was called telling me that my wheel was about to fall off and i had no brakes so they failed my inspection and quoted me $1500 to fix it. I pulled the car and took it to Chevy where they fully inspected everything and said their were no problems at all. Today i headed to the dealer to buy my lease since i'm at the end. The salesman said there would be a $55 SAFTEY INSPECTION fee--i said i just had the vehicle inspected at this location 6 days ago. He said Oh ok then you probably wont have to pay the fee. OK fine. Meanwhile i'm handing him my credit app. and waiting for him to see if i'm having to pay the fee. He comes over and says Yes you will have to get it inspected again for $55--i said i wasn't going to do that, i just paid to have it done at this location 6 days ago. His manager comes over (meanwhile my credit has already been ran) and tells me that they have to 'put it in the system to sell it back to me' and "I can't waive this fee because I didn't make enough money off you" and "You are delusional about how this process works" (was called delusional about 3 times in one sentance). Says "We are doing this process PRO-BONO for you as a favor and if you don't like it go elsewhere we don't what you". At this point we walked out--i cried all the way home with hurt feelings, just feeling awful about what should have been a good experience buying my end lease. I cant believe a business woudl speak to their customers this way. I have 3 people in my family who have had a bad experience at this dealership and have gone to Toyota dealers elsewhere to make their purcahse. Our families have always purchased Toyota and will most likely continue due to their reliability and great product, but please, look around elsewhere if you're looking to buy in this area--steer clear of Peruzzi Toyota / Scion read more

It's funny how everything your dealership did was a mistake. It wasn't just one mistake, it was a comedy of errors. That what tells me what kind of a dealership you run. I know it doesn't matter to you, but you have lost a good customer who will be looking to buy a new car again soon. Unfortunately, it won't be from your dealership. I guess it's fortunate for me... read more

After scheduling a test drive for a car that wasn't even there we sat around and looked at cars for over 2-3 hours, and only one of those was even anything like what we were looking for. We made an offer on that car and as a response was directed to another car(and that one wouldn't even start), but never got a return offer or price. After meeting Mr. Peruzzi himself, and him asking if we would do business TODAY if he got the car (that we were initially scheduled to test drive) up to the dealership and it was exactly as represented in the listing. That was before 3, and we were told by our salesman that it would be close to 5:00 by the time the car actually would get there....  We left Peruzzii to kill some time (and look at what dealership next to them had on their lot).  Needless to say we got back to Peruzzi a bit before 4:45, and found our salesman, but he said the car wasn't there and that it would be there in about 15 minutes. At about 5:15 still no car, and after the salesman actually talked to the person driving the car, it was found that it would be another 20 minutes at least before the car was going to be there..... We left, but not because we were mad at the salesman, just to get something to eat, but told them we would return later to look at the car.  We asked in the meantime, what would be the bottom line on the car and we were told their listed price was their best price, we asked what car dealership put their bottom line # on the site, outside of dealer next door....  We got a call about 5 minutes after walking in the door that the car was there, and I asked him to get a price on that car.... The salesman asked me for an offer and I gave him a number about $800 less then listed on the internet.... About 5 minutes after that I get a call from Mr. Peruzzi berating me about wasting his salesman's time, and also about the RIDICULOUS price that I gave him for his car...... He also insisted that when we spoke earlier in the day, we had agreed on a price, when cost had never been discussed, just if we were really interested if he got the car back to his lot.  IT'S CALLED NEGOTIATING, if you don't like it, DON"T SELL CARS!!!!!!!!!!!!  The most ironic, the salesman called one last time to counter our offer by $300!   REALLY, YOU INSULT A CUSTOMER WITH A CHECK IN HAND (YES, WE WERE PREAPPROVED AS CAPITAL ONE CUSTOMERS AND HAD A CHECK IN HAND TO BUY THE CAR ON THE SPOT), and all that over $300???  So mine and my Wife's experience was down right INSULTING and NASTY!!!!!!!!!!!!!!!!!!!!!!!  We are heading back to their next door neighbor to buy a Maxima (higher price car at that).  If you are planning a trip to Hatfield for car shopping, just turn left when you turn into car lot. read more

I Cant give negative stars or I would. I went to this establishment "once" for service when my truck was under Toyota care, which still cost a few hundred dollars. Since my visit I have been receiving non-stop spam email about purchasing my vehicle for bottom dollar price, I reached out to them multiple time to request them to STOP contacting me, after several unsuccessful attempts I wrote a strongly worded email which led to some action as in response from the sales Manager Frank Miksit. He proceeded to tell me how to conduct my self when speaking with them, the company I want no contact from. HELLO I WANT NO FUTURE CONTACT FROM YOUR BUSINESS EVER AGAIN. Never did I ask of you opinion , and this morning they had the nerve to send more of their junk mail. I dislike being harassed when I unsubscribed from their junk mail and made it very clear I am not interested in their communications. I guess common scene is not that common anymore. This is not the place you want to do business with. read more

I don't know where to begin with this dealershi ... HORRIBLE experince. pathetic, rude and unprofessional sales people - Matt specifically was from finance It all started when my current car broke down and I wanted to lease a toyota, the internet sales was great, very polite professional (Pete Euzzi) did his job of getting is in the dealership, though lot of false promises made. we walk in the dealership and get introduce a fresh sales girl, whom you ask one question she disappears for 10 mins to get an answer, has 0 knowledge of product. All going great so far. We talk about the deal, trade in, check the car all great. We talk numbers and hit the road block. Then she goes and calls her finance guy Matt - who was downright condecending, rude and no respect for clients. We told him we have great credit history and if numbers look good we will write check now. His numbers that he presented were accurate, I admit but his attitude was like he is doing us a favor by even talking to us, I got a feeling that as we are from minority group, he didnt believe we can afford to get the car and this comes from the number of times he asked us how we plan to do a down payment and with us negotating numbers we can't afford it. Very horrible expereince, a dealership that I will never set my foot in if they have people like Matt working there read more

I have successfully negotiated 14 cars so far in my lifetime. These cars have included Toyotas, Lexus vehicles and a Cadillac. I have never walked out of a dealership ever until last night when I walked out of Peruzzi Toyota. We were trying to replace my daughter's car. We were told by "Bob" the sales manager that they would not negotiate the price based on a list they showed us of 20 some vehicles showing that only one was priced less than the vehicle we were interested in and that vehicle had a lot more miles. We were also given a Kelley Blue Book value that was higher than their sales price. Well you only had to go online to find numerous vehicles with lesser prices and sometimes better options. Somehow these vehicles were left off of the dealership list. Imagine that. I also pointed out to Bob that the Kelley Blue Book value for the amount of mileage on the car, the listed options and the same condition of "good" as the dealership had used had calculated to a beginning range that was lower than the selling price. Bob had provided the high value of the Kelley Blue Book range to us. I told him to look it up on the site as we sat there and he would not do so. Condescending, arrogant and lack of sales skills would best describe Bob and our dealings with him. But thanks to Bob, we purchased the same model at another dealership in the area about an hour after we walked out of Peruzzi last night. The vehicle is one year newer and has a better engine and more options (clean title). And it only cost us $15 more than the "will not negotiate" price from Bob. I recommend reading the terrible reviews on this site if you think you want to visit Peruzzi. I wish I had sooner. Review update: Thank you Michael R. and Frank Miskit for your response. Your response states that your vehicles are priced below market. You also state that your "fair market value" is derived from independent 3rd party companies. Are we able to post attachments to these reviews so that facts can be added to these comments? As stated in my prior review, Kelley Blue Book did not indicate that the vehicle should sell for $1200 over your stated price. In fact, as mentioned previously, the beginning range for this vehicle for like options, mileage and same condition of "good" as Bob said he used, was actually about a $1,000 less than your price. We also came up with no less than 5 vehicles in the immediate area that were priced less or even priced with the vehicle you were selling (sold by dealerships as well). All were not on your list. Again, if we can post attachments, I will be glad to add facts to this review. In fact, as Michael R. or Frank Miskit indicated in their response, I have audited several dealerships both new and used for multiple years as a partner in a CPA firm. I am well aware of the various ways used by dealerships to hide profits on a deal when negotiating with customers. As anyone knows, you would be stupid to tell a car dealership what price or monthly payment you would like. The statement that "Anyone who enters into a "negotiation" knows that both parties state their cases and try to agree at a compromise that would be good for both parties." is silly when negotiating with a car dealership. And I think Michael R. or Frank Miskit know that. So to sum this up, since we purchased a vehicle 19 miles away which was a model year newer with a better engine and more options and only paid $15 more for it (and a clean title and no scrapes), what does that say about the fair market value of Peruzzi's vehicle? (Again if attachments are permitted we can show documentation.) It says that a vehicle which is a model year older, with a lesser engine and lesser options and with scrapes on the front, would be worth less. Not hard to figure out. read more

Do not trust this dealership. I had my Prius in for inspection. I was told it needed a very costly repair. The diagnostic code and description rung a bell. I checked my records and found that they had told me I needed the same repair just a year prior. When I called back and said that they had already done that repair( which I don't know if I ever needed it), the very surprised service representative, having been "caught" offered me some lame excuses and a fifty dollar gift certificate. I never went back. read more

I recently had an oil change at this dealership (Wednesday). The next day (Thursday) I used the car and noticed 2 problems. I called the dealership at 1 PM and was told the service desk was busy so they took down my number and said someone would call me back. The next day (Friday) at 1:08 PM I called back and stated no one had returned my call during the past 24 hours. Same problem, I then asked for the service manger. Promptly I was told he is out to lunch. Would I like to leave a message or connected to his voice mail. I left my number on his voice mail. Now it is the next day (Saturday), NO ONE ever returned my call. They obviously are not concerned. I filled out the Toyota national survey. I have been a loyal customer ever since we moved to the area. I will never say another good word about them. I am now going to look for an honest and caring dealership that has the time for its loyal customers. read more

Using a build and price link from Consumer Reports I selected the model and options I wanted for a Toyota Rav4. The site gave me 3 quotes from dealers in the area. Shortly after submitting the information I got calls from the dealers. I selected Peruzzi for their favorable quoted price and called and set an appointment. When I arrived at the dealer the person I set the appointment turns out to be the internet sales manager at another location but the salesman said they were aware of the quote and would help me. I should have gotten suspicious when they didn't have my information but after answering a number of questions I was offered a test drive. At that point the salesman started acting like he had no idea of what I wanted other than a Rav 4. I gave him the quote and of course he had to talk to his manager. This was supposed to be a no hassle transaction. Well after an attempt to get me interested in other colors etc . and letting me sit for a while I was told they could get me what I wanted from another dealer but they couldn't honor the pricing because it was only good for cars in stock. It is obvious that they either didn't have what I was quoted in stock or they had no intention of selling me the car at the quoted price. My advice is to avoid this dealership they are using the classic bait and switch. I should have know that something was wrong from the start, the salesman was as nervous as a crack addict, My guess is that he knew beforehand that it was a con. read more

On 1/17/2017, I arrived at Bennett Toyota to have a damaged tire replaced. I phoned the night before when I discover a nail in my tire. The woman I spoke to verified through the Toyota national based computer system that I had purchased 3 tires last year at a Toyota in Hatfield. When I showed up for my appointment, I waited at the counter for 40 minutes because my tires didn't have an item number listed on it to confirmed that I purchased it at Toyota dealership. Even though I called the other Toyota and they spoke to the customer service rep at Bennett, they would not begin service. The other Toyota offered to fax my sales order receipt but unfortunately it didn't contain the item number they were seeking because I pre-ordered/purchased those tires. Long story short, Bennett had me wait 40 minutes and I eventual left out of frustration. That day I was not getting a free tire that day. When I made the initial appointment, the woman on the phone indicated since I purchased the tires a year ago, then the new tire would be prorated under the warranty which would cost me about $150.00. Consequently, several days later and riding one spare, I had to return to the Toyota in Hatfield. Since they knew the whole story as a result of being on the phone with me, they did not charge me for the new tire. Thank you Peruzzi Toyota for being so AWESOME!! read more