I recently had an oil change at this dealership (Wednesday). The next day (Thursday) I used the car and noticed 2 problems. I called the dealership at 1 PM and was told the service desk was busy so they took down my number and said someone would call me back. The next day (Friday) at 1:08 PM I called back and stated no one had returned my call during the past 24 hours. Same problem, I then asked for the service manger. Promptly I was told he is out to lunch. Would I like to leave a message or connected to his voice mail. I left my number on his voice mail. Now it is the next day (Saturday), NO ONE ever returned my call. They obviously are not concerned. I filled out the Toyota national survey. I have been a loyal customer ever since we moved to the area. I will never say another good word about them. I am now going to look for an honest and caring dealership that has the time for its loyal customers. read more

Brought in my Camry for inspection with a "Free Inspection" coupon. They refused to honor their own coupon, but did not tell me this until after I had checked in my car. No reason given. Yes, I asked for one. The service manager tried to get me to agree to $1200 in repairs, similar to review above. I took back my car, paid for my "Free Inspection" and drove off. Went to a local mechanic who passed the car with no work needed. read more

On 1/17/2017, I arrived at Bennett Toyota to have a damaged tire replaced. I phoned the night before when I discover a nail in my tire. The woman I spoke to verified through the Toyota national based computer system that I had purchased 3 tires last year at a Toyota in Hatfield. When I showed up for my appointment, I waited at the counter for 40 minutes because my tires didn't have an item number listed on it to confirmed that I purchased it at Toyota dealership. Even though I called the other Toyota and they spoke to the customer service rep at Bennett, they would not begin service. The other Toyota offered to fax my sales order receipt but unfortunately it didn't contain the item number they were seeking because I pre-ordered/purchased those tires. Long story short, Bennett had me wait 40 minutes and I eventual left out of frustration. That day I was not getting a free tire that day. When I made the initial appointment, the woman on the phone indicated since I purchased the tires a year ago, then the new tire would be prorated under the warranty which would cost me about $150.00. Consequently, several days later and riding one spare, I had to return to the Toyota in Hatfield. Since they knew the whole story as a result of being on the phone with me, they did not charge me for the new tire. Thank you Peruzzi Toyota for being so AWESOME!! read more

I had great customer service at Peruzzi. Our sales rep was very helpful & made me feel comfortable to return for a tutorial on the new features. Thanks to Mike! Plus, I love my new Camry. It's the best car I've ever had. read more

I agree with the negative comments from the other reviewers. When I was looking to buy a Prius, Peruzzi was truly arrogant and indifferent compared to 4 other dealers I shopped. Two reasons: 1. The only way they would sell their new Prius is at $2600 over MSRP (after adding leather and heated seats), when all the other dealers were willing to sell theirs at MSRP, and not force the buyers to buy leather. 2. They wouldn't return my call even after leaving messages 3-4 times. But the other dealers kept calling me and trying really hard to earn my business. This was all very disappointing because I have been taking my previous Toyota cars to them for all routine maintenance needs for several years. I badly wanted to buy the car from them because they are just one mile from my home, and thought that they would appreciate loyalty and that it would also make them more responsive and honest when servicing my car for routine maintenance in the future. Now I don't mind driving the extra 30-45min to other dealers for future Toyota purchases and service needs (Prius fuel efficiency will help, although the time lost in extra driving is a pain). read more

Having the worse experience ever with Peruzzi service and their warranty - which cost me $2000.00 but doesn't cover anything necessary. If others have a problem please contact me because I'm ready to call channel 10 news fraud to do a story on these people, the more the merrier eshine@nmtcc.org read more

We had a appt. for a recall on our Prius. A few hrs. later they called to say we had a broken water pump spraying water and anti freeze all over the engine and the radiator was half full and it really needed to be fixed right away. It would cost $8 hundred something. I said I would call my husband for an opinion. We had had no warning lights on no water leaking in garage. We called our son who is the manager of an auto business. He said pick up the car, say nothing, we drove it to his store, and did a diagnostic test on the pump and radiator. (paid $35) All came back with no issues found. It was driven 10 miles both ways no problems Pep Boys estimate for the same service would be $389 read more

I would never buy another car from this place or would I refer any one to buy a car from this place I brought a car from them a year again and was lied to I was told my car was inspected and nothing was wrong after I test drove I noticed both axels were bad they said they fixed it 3 months later my axels broke I called to see if they would fix it they told me no it's been 90 days and my warranty only covered motor and trans so I had to fix myself. read more

I have continued to have great experiences at Peruzzi Toyota. The service department is great and the salesperson I worked with, Joe Irwin, continues to be very helpful. I will definitely be working with him again when my lease is up. I have recommended him to many friends and family members and they have all had great interactions with him as well. read more

I bought a 2012 Prius from Peruzzi's. The price was the best in the area and there was no pressure to buy. I would recommend Peruzzi's to other prospective buyers. read more

I brought my corolla in for an oil change and they were very convienent with having me be able to come in at night since I work until later. My service was nice and quick and they washed my car for me which was a plus. Everyone was super nice, the receptionists, the advisors, everyone. However, I work in a service department for another dealer (not toyota) so I know when people are trying to "upsale" and they tried to sell me $799 worth of stuff, I denied the work. Brought my car to work and had them check everything out, majority of the work was not needed! I also had my brother in law who works at toyota in new jersey and he agreed, majority not needed. I get trying to upsale but for work that is completly not needed makes me trust what I get told. read more

i was ripped off buried so deep in another vehicle and treated like i was beneath them, was told by sales manager Matt that they would give me on trade what i paid for a truck i bought three months earlier, that had nothing but problems from day 1, last issue being low oil pressure, to being buried so far upside down that i now owe more on a vehicle then it sold for brand new, overheard him tell salesmen i was a huge pain in the ass and he would get me good, as well as him telling me directly that now maybe ill stay out of his hair for a while because of the newer vehicle i was basically forced to purchase or they wouldnt help me any further, i was back and forth to the dealer at least 10 times with my old vehicle more then a 100 mile round trip so they could tell me i was now over mileage for any more assistance from them on the lemon they sold me, even the finance company is now trying to figure out how they valued the vehicle i have now to be approved for that amount as its almost if not more then 10,000$ more then the vehicle books for very dishonest dealer who wants to line their pockets and doesnt care about a working mans means of survival read more

This was not my first visit to Peruzzi Toyota. I visited once before to help a friend buy a new Prius. That experience was amazing. They did not have the vehicle that he wanted on the lot, but they were quick in locating the Prius he wanted. They gave him a great price right off the bat with little negotiating. So when it was time for me to purchase my truck the first dealership I thought of was Peruzzi. My experience there was GREAT. The sales staff was helpful and knowledgeable about the vehicle. Management told me that they wanted to give a great deal on the truck I wanted, because that was their last one. Management was more than sure they could give me a good price. By the time everything was done I got the exact vehicle I was looking for at a great price. I totally did not expect the whole thing to be so simple, but just goes to show the level of customer service that Peruzzi provided. read more

I've taken my 2007 Toyota Matrix to Peruzzi Toyota for its last 3 scheduled service checkups and inspections. I appreciate the online scheduling and reminders. The prices seem a little high, but they do go step by step over what is required, what is recommended, and what can slide BEFORE they go ahead and do it (or not). They are currently remodeling and it's a bit messy, but I'm confident they'll be done soon. I'd recommend Peruzzi Toyota for servicing your Toyota/Scion! read more

Although I have been treated well by the service department I would not purchase from them again. They bullied me in to an additional $500.00 at delivery of my new truck. I verified cash needed the same day before I dropped my old car off at my house and was dropped off at dealership. They then hit me with an additional $500.00. Before you purchase from them, get everything in stone and keep it. I was going to have my lawyer file on them but it would cost more than what they "stole" from me. Feel free to contact me if you want more information on the transaction. read more

Not the greatest experience, but not the worse either. Their service department isn't very friendly & if it wasn't for my Camry, I would not go back! read more

I found Peruzzi highly competitive with the other foreign/domestic dealers in the area, not to mention producing a clean comfortable environment for transactions. Peruzzi not only beat their competitors prices, but was kind and professional throughout the negotiations. Every demand I introduced was returned with a pleasant interaction to qualify or remedy my proposal. There was no pressure or bickering just down to earth consulting to mediate the best deal Peruzzi could deliver. I thought Peruzzi created a fine team of professionals representing their auto line in comparison to the half dozen dealers I visited while searching for the best ride. read more

This was by far the worst car buying experience we have ever had!! Did not end up buying a car and would never return in the future! The salespeople were rude and far more manipulative than your average car salesperson. They were completely condescending and tried to inform me of how i could have had a better experience with them had I simply let down my guard. Yea right!! They were having a supposed sale which really meant the took all their sales tags off the cars, jacked up the prices, and tried to get rid of their crap cars before the more desirable ones. For some reason they refused to give us the price of one of their toyota models even though we asked about 7 times. I am a very loyal Toyota buyer as most of my cars have been Toyota models and am still a believer in their quality cars but I would NEVER return to Peruzzi dealership again!! Do yourself a favor and take your business somewhere else! read more

The only reason I didn't rate Peruzzi Toyota with 5 stars is that I didn't buy my RAV4 from them. However I was very impressed with their approach. My first contact was with Andrea thru the internet and phone calls; she was very attentive and professional and she arranged an appraisal of a trade in, and Joe, who met with me at the store was available when I arrived and was also professional and courteous. I then met with a sales manager, Steve, who gave me their best quote and and all three worked quickly and respected my time. I wound up buying the car at a more local dealer whose price was a little higher but close enough to be acceptable. Steve and Andrea both followed up without pressuring me, and when I told them they did not get my business, they were disappointed but accepted my answer graciously. I was very impressed with their modern facility, and would have no concerns about buying a car there if it were closer to home or if it were significantly cheaper. read more

DO NOT PURCHASE A CAR FROM ANY PERUZZI DEALER!! I saw a 2008 Eclipse for sale at a fair price online so I went in to check it out. The car was awesome and comparable in price to a new 2011 base GS model. I spent FIVE HOURS negotiating a great price--they lowered it 1500 dollars to stay competitive with the rebate I would get with buying a new car somewhere else. We worked out what seemed to be a deal that was TOO GOOD TO BE TRUE. And so it was--just as I agreed to a final price, the manager came over (as the salesman disappeared) and said he was "terribly sorry" and he cannot sell this car for this price. I did not understand how the negotiating process could have gotten so far if they were working "off of the wrong numbers." The salesman was apparently "mistaken" and gave me wrong numbers to start with. In the end, they NEVER intended to sell me that car for that price, or even the online price as it was advertised. DO NOT fall for their old school bait and switch tactic. I was so irate because they wasted all my time that I walked out, soon to find out they still had my own car's registration from their appraisal. These guys are the scummiest car dealers and seriously deserve to rot in hell. Save yourself the trouble and DO NOT GO HERE!!! read more

HORRIBLE. I had a problem with them because I was in PA over the summer and got my car there (in mid-June). I needed the car registered in Massachusetts though because I work there during the school year. They said it would be no problem to process my out-of-state registration...they said they would do all the paperwork to get my Mass. plates. Despite being patient at first, I am now on my 4th set of temporary tags - THREE AND A HALF MONTHS HAVE PASSED AND I STILL HAVE NOT GOTTEN MY PLATES. A month ago (when this was merely two and a half months of waiting!), I sent a letter complaining about this poor service to the general manager and to the president of the Peruzzi. I had to send a letter b/c no one was returning my calls (all calls go to the receptionist which is EXTREMELY annoying when you want to get a hold of someone directly or leave a message - they do not have voicemail for individuals nor did ANYONE answer an email about this when I sent it to their main "sales@peruzzi.com" email address listed on their business cards. In fact, I put a read receipt on the email I sent to their main address and it was never even opened despite having the title "Urgent license plate issue" on it. I'm angry with their dealership at this point because last week my car insurance in Massachusetts got cancelled because it took them SO long to get me my plates and they never get in touch with you unless you press them. Each time my temp tags expired, I had to call to get them to get a new one sent to me again - and this past time (the 4th temp tag), I was told it would be overnighted for Saturday FedEx delivery and the temp tag never arrived...EVER. They never sent it despite saying they would. This dealership is HORRIBLE and you have to threaten a law suit in order to get them to do what they should have been doing THREE AND A HALF MONTHS AGO! They had all of my insurance agent's information in Massachusetts to speak with her directly about getting whatever forms they needed for this - and it still has taken them this long??? Argh. You'd think that a letter sent A MONTH ago about this debacle would have them get their asses in gear, but no...i WILL NEVER USE THEIR DEALERSHIP AGAIN...FOR ANYTHING. Their poor follow-through regarding paperwork and the lack of actively taking care of problems that arise (and 2 people not calling me back when I left messages in the past) reflects the poor set-up and incompetent people working there. Their attitude toward customers sucks. They pass the buck and tell you they are doing all they can, but in reality, it should have NEVER taken THREE AND A HALF MONTHS for me to get my plates...having my insurance cancelled was the last straw for me as a result of their incompetence. It was a HUGE headache for me and they have lost my business (as well as everyone in my family). They never even threw a "bone" to compensate me for this - I wasn't looking for that at all, but if they were customer service oriented they would have made sure I was a happy customer in offering me something (!) for this horrible service. read more

Where to start? My wife and I got a toyota prius here in 2010. First there is still something that we can not get off of our credit report from when we traided in my wifes pontaic grand prix. Their service department stinks they try to get people to have things done that they don't need to do. We had an issue with the brakes so I took it in and they wanted to charge me about $50 for them to check them. I was like WTF first its still under warrenty and we have an extended warrenty that we paid for. They did a brake check on an older camary when I was there that day and wasn't going to charge them anything. I put up a fuss in the waiting room and told them that there is no way I am paying when the car is still under warrenty. They tried to tell me that i needed an alignment cause the tires where wearing faster in the front then the rear. Being somewhat of a car guy I responded with a front wheel drive cars tires always wear faster in the front then in the rear. The guy had this dumb founded look on his face and then said oh yea you are correct. Well here is the next and best part. I was at work and my wife let me know that she was thinking about getting a new car. I said ok and that it would be fine. She called me and let me know that she found a car that she liked and was in the process of getting it. I then asked what dealer she was at and she said Peruzzi. I was like oh no!! When I came home there was a new Highlander Hybrid in the driveway. Now the fun begins. When my wife went in to the dealership her credit score was around 730. They pulled her credit so many times that now its down to almost 600. They called a few weeks later and said that there was something wrong with the paperwork. Her first payment is supposed to be on October 6th so she went in on a Saturday (again when I was at work). They then proceeded to shredded the original aggrement and said that she could not get financed at that rate (this was almost a month after bring the car home). The guy then made up new documents and said that to keep the payment the same we would have to pay for an additional year. My wife called me and I again was like WTF. I then told her that wasn't right and wasn't what you originaly agreed to. I also told her to go back in and tell them that. I told her that if she had to mention lawer and lawsuit. The finance guy was ok well if i do this and use this coupon then we could do it at that interest rate and term but our payment went up by a few dollars. Her payment is still due on October 6th and we still haven't gotten any information with the account number so my wife gave them a call. She told them that we don't have the account number and said well i guess you guys just gave me a free car. The guy got very defensive and said no you still need to make the payment on the 6th. My wife then said how who do I send it to and what account number. The guy said he would then fax it to my wives work. After tring to fax it 3 times we still don't have anything yet. All I have to say is if I have to go to the dealership we are either going to have a free new vehicle or they will be giving us cash for our old vehicle. Then we will end up going somewhere else. read more

Can't say enough great things about Peruzzi Toyota. My wife and Itraveled about 45 min from out home to Peruzzi for 2 reasons. Excellent customer Service that I have received from their Nissan store in Langhorne and Just the opposite at our local Toyota Dealership. I called Bob S at Nissan this morning and asked him if he could recommend a person to help us with my wife's RAV 4 lease. He gave me Bill F's name and off we went. We got to the dealership and was warmly greeted by Jose Olivera. we sat down, chatted for a while about what we were looking for and then introduced us to Bill. Bill assured us that we would be very well taken care. I admit, I may not be the easiest customer to deal with, but we were treated with respect all through the transaction. After the final figures were presented to us, we felt that they were a little high. We went to lunch to discuss it. At lunch we received a phone call from a salesman at our local dealership with an offer that was just too good to turn down. (approx 40 less/month). I fully went back to Peruzzi expecting to thank them and say goodbye. Jose would have none of that. He sharpened the pencil and matched the deal. Thanks to the hard work of Jose and Bill and Steve, we will now fill all our car needs at both Peruzzi Nissan and Toyota! (Bob and Joe...your review will come tommorrow) read more

My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment", "Front and Back Break Pads","A.C. Service" and ended up with an estimate of $700 excluding tax. At that time i answered them i will do them later as i thought those are for my vehicle. They did state inspection to other vehicle and pasted the stickers to my car and left other's vehicle registration and insurance in my car. Next day I called to the show room and went to submit the Registration and asked about the inspection stickers and the manger boldly argued with me and i advised couple of time finally he told that he will prove the recommendation are for my vehicle only and ended up with a cooked story saying that both the car's has same tag number and make, model, color of the cars also same so we got mixed them. Really frustrated and wasted my time around couple of hours to drove there and waiting for your's mistake. read more