We had carpenter bees which over the past few years several companies failed to resolve. Dave came,…read moreplanned a multi-step approach, and he and his techs stayed on top of it and brought it to a successful conclusion. Good value for money.

Inspection of a bird nest in our roof. Did a simple repair and was very happy for the help. Very…read morefriendly and easy to work with.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

Great service. Quick response and Get the job done next day and done professionally thank you.read more

Franklin was our technician this time. he was very friendly and went out of his way to see that we…read moregot the service we wanted.

Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

I being a costumer for Spot Pest Control for a while and when I have any type of issue I call the…read moreoffice and Lorie handle it fast and of course send the best Tech to handled the issue. I was very please and satisfied with the above and beyond service of One of their Tech Edwin. He was amazing finding the source. He was very professional and tooked care of the issue of my properties. I recommend this company they are completed great staffs in the office and their techs are great workers. Thank you All for your great services. Australia Castellanos

They never showed up. I spotted a Bowco truck passing by and called the number on the side. They…read moredid a good job. On the Spot might be great, but their communication is poor.

My daughter was hearing some critters scurrying around in the ceiling of her upstairs rooms. She…read moresays it was mostly in the morning. I was trying to help her find an exterminator to help. I decided to look on Yelp, because they have helped me find contractors before. I chose Pest Medics because they responded within a hour. They also (responding through text) told me their range of pricing and could come out the next day. I'm assuming Javan is the owner of the company. Him and another worker came within their window of time. They were very cordial to us as they entered. They listened to my daughter explain the issues she was having. They walked through the house (inside and out) inspecting where the critters could be coming in and out of. They finally found one of the entry points near the roof. They explained about the one way gate like thing they put up to let (we think it was squirrels) out, but could not get back in. My daughter was impressed that there was not cruelty to the animals. She just wanted them out of her house. All in all, it took the a total of 45 minutes to complete the job. Not mentioning the price, they charged the top of the range they gave her. There was no paperwork to show what was done. Just a receipt for the job (on her phone) and a 30 day verbal guarantee for the work they had done. This is were the stars started coming off!! About a week had passed and my daughter was still hearing squirrels in the roof. She called Javan and company to come back out because the problem was still there. They made a appointment to come back two days later with a no show and no call. My daughter call them within a half hour left within that window of time they were suppose to have come out. Javan telling her he got tied up with another job and could they reschedule. He knew he was tied up before that phone call. It is to easy to text or call someone. That is so rude, to waste someone's time....looking for you to come. They did reschedule though. The same thing happened again, only this time he called her when there was only a half hour left with in his scheduled window, saying he needed to reschedule. At this point we felt he had her money, so she goes on the back burner. After a few harsh words, he followed up and showed up soon after. They reinspected her property, sealed in some additional entery points. Later, came back to get their cage and seal in the entry points in the roof. Seems like the problem is solved. I don't like giving bad reviews, but they wasted her time twice. They didn't do a bad job, just be warned if you decided to go with Pest Medics.

He accommodated me and my bedbugs are gone. He was sensitive to my needs. He also educated me on…read morehow to prevent future bedbugs.

Should be called Cooper pest problems! worse, they told one reviewer to reach out directly to…read moreresolve. So I thought I would take that route. I wrote a note to have it be rejected by the text server. Unbelievable. I will put that note here and the owner can respond and if they don't, everyone else can see what was written. If the owner responds positively, I will update this. Owner: It is shameful how a business can go from five stars to one star after someone else takes over it. Yes, I remained loyal. Stupidly. You owe me a refund, PLEASE of at least the last two services of the stink bug overwintering which you did not meet your guarantee promise to return. It's been over three months so at this point, I want my money back so that I can hire someone who will actually honor their promises and be effective. And the ants that you treated last year did not have a single less ant but actually probably 5 to 10 fold increase in the number of ants we ended up getting after someone visited our home and you charged us a lot of money and did not honor coming back. Yes, once you had someone come (I forget his name at the moment) but he's one of your two top guys, and even though he squirted a little bit of something into our corner in our bathroom and maybe under our dishwasher, it was essentially a useless Band-Aid that wasn't even a Band-Aid because Band-Aids help heal a situation and my situation is still ongoing with the ants and stink bugs. I met my end of the contract when I paid but you did not meet your guarantee whatsoever!! If you refuse to pay me back for the ants that you never took care of, maybe you can send someone at no charge to finally take care of them this summer. My spouse and I spend time daily maintaining or trying to minimize by putting out various Terro baits, cleaning counters & floors every day, trying household remedies like vinegar as well as over-the-counter anti-and spider spray products to control the population, but I have no idea where the nest is. And sadly, apparently neither did the one worker that showed up or supposedly showed up last year. I don't actually know what they did. They didn't do anything indoors when they came to treat. And doubtful if they did much, if anything, outdoors either! Disgraceful. When I used you for 30 years one of the issues I had 20+ years ago was ants. You had a woman come and get some spraying and we hadn't seen an ant again for years. Unfortunately, that employee has long left your company. Please email me at (I have to leave the email out for personal info should not be in the review. But the owner can still message via Yelp).

Had been a Cooper client for over 25 years. I was supposed to have a "Home Intensive Service"…read moretoday. Carlos Postell, service tech, submitted a service inspection report time stamping multiple treatments and claimed to have inspected the basement and perimeter of the house. He never inspected the house. No one was let in the house, nor was he recorded on our Ring cameras. Total fraud which is being reported to the police. Needless to say we are looking for another extermination service. I had no idea Cooper Pest Solutions was taken over by Terminex.

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

Family owned business. Very attentive to our issue with ground hogs. Would highly recommend!read more

Very non-responsive. Don't waste your time! Came out to assess and never answered emails or yelp…read morecommunication afterwards. I am not sure what happens there was no real follow-up.