SHUT THIS PLACE DOWN! This place is AWEFUL, they KILLED MY DOG! All they talk about is money , I was here for 3 hours and they do not try to help your pet. Please read the other reviews, I wish I would have and maybe my dog would be here today and I would not have a 1,500 bill! Dr Snyder is aweful and lie to you so you can keep adding services and keep the bill getting higher! PLEASE IF YOU LOVE YOUR PET GO SOMEWHERE ELSE, I do not want you to go through the pain me and my family went through. ALL THEY CARE ABOUT IS MONEY NOT YOUR PET! Please please go somewhere else and DO NOT leave your pet with them even if it is an emergency, save your pet and keep yourself from pain in your heart and a BIG bill. They should be SHUT DOWN FOR WHAT THEY DO TO PETS! IT IS A CRIME! read more

They gave me a prescription for my cat that was written incorrectly, then refused to take a phone call about it for 2 days. Had to then go to another vet. Not recommended. read more

I would give this ER 10 stars if I could. They not only took amazing care of our very sick puppy while she stayed overnight in their hospital, but also kept us well informed 24/7. The professionals that work at this facility are compassionate about the animals they are treating and even took the time to help us with medical records issues we were having with our insurance. I could not think of a better place to take your animals in need. read more

AMAZING E.R Vet! Staff was super nice & took great care of my new pup! He walked out in less than 2 hours feeling better than ever! Definitely recommend read more

Okay I wanna start off by saying Dr. Hut and Dr. Cucchetti are very sweet and caring. They took good care of our little fur baby from the moment we came in. Our Cats name was Finnick. He was 5 years old. Still a baby. He had lung problems where his air ways were shutting down and he wasn't able to breath. We had no clue about this until he was gasping for air one night and we rushed him to the Pet ER. Dr. Hutt took good care of him. And the next morning Cucchetti was very caring and told us there was a small chance of Finnick recovering. We wanted to give our baby a chance at life again. We trusted Cucchetti. So we went home with hope in our hearts. However, when we got home, 10 mints later, the doctor that took over for Cucchetti called. Told my husband and I we would be cold hearted and inhumane to keep Finnick in the state he was in. That we should just put him to rest. :( This was horrible to say to us. Just cruel. We just had left the hospital where Dr. Cucchetti gave us hope. She said Finn was not responding to the treatment, yes, but he could possibly respond with a little more time. Then this doctor called and called us inhumane for wanting to give our baby a chance? I don't remember his name. I was so upset that I could barely cope. We did end up putting our sweet baby to rest that night. Safely in my husband's arms. But not at our choice. We crumbled and felt sick once we heard the Vet call us something so disrespectful . My husband and I loved our little baby. We wanted him to come home. :( If you come in and see a woman Vet. Please stay and allow them to take care of your furry friend. But if you go and see a short bald man that is very pretentious please take your babies somewhere else. Take them somewhere where they won't want you to give up on them. Someone that won't call you rude names and that will do everything in their power to help your baby. Instead of with a man that is too lazy and self concerned to even for a second want to take the extra time and patience on an animal in need. He would rather kill them then try and save them. read more

I would not recommend this place to someone I hate. Sitting here coming up on four hours and nothing... took his weight and sitting. And it is not busy. read more

Waited for about three hours in a room staring at the walls. Yes they're friendly, by the wait is ridicolious and over priced. I was told one prive by the vet tech and then charge a different price upon check out. It's only about the money!!! read more

I took my dog twice in the last few months; one emergent and one near the end of her life. I have a vet but they were not available. I was overwhelmed by the compassion and kindness of all the staff at Pet ER Columbia. These can be some of the most difficult times in our lives and I felt like I had know these people for years. Thank you for being there, thank you for helping me and my dog, and thank you for training all of your staff in such an effective manner. I've lived in 5 states and this tops the list. As a side note the prices were completely reasonable as well. read more

Pet ER saved my Florene! The entire experience with them was reassuring and positive. They even took my call at 6:00 am and sent me a pix. So grateful for their care! CVCA is providing excellent follow-up care. Thanks! read more

I took my dog here on a referral because my primary vet was not available for a small emergency. Before I arrived, I called to make sure that they are available and to get clarification on exactly where they were (I was in a panic at the time and did not think to just Google the address). The gentleman that answered the phone was very nice and very prompt. I let him know what was going on (basically my dogs foot was bleeding profusely and I didn't know why) and he asked me about how far out I was and told me that he would be sure to have someone on standby as soon as I arrive. Sure enough they were right there waiting for us. A quick registration form, which I was able to complete in the triage room, and they were assessing my dog immediately. The veterinarian came in very shortly after and explained what was going on, and she showed me a price sheet to let me know approximately what I would be looking it on my bill. They have you initial each line item and sign off on the bottom. Overall, Pet ER was fast, professional, patient, and friendly! The facility is very modern and extremely clean. The staff will offer you coffee, tea, water (bottled). The waiting room and the treatment room is also very nice. I would definitely recommend looking at this location if you were ever in the need of an emergency facility for your animal. They also provide services in cardiology and a few other specializations. The sad part is that I think this hospital experience was a lot easier and smoother than any one that I have ever had! Since this incident happened, I recommend adding Pet ER to your contacts. I wish I took pictures, but I was in such a rush to get my baby seen. read more

Highly recommend this practice. Our little chihuahua contracted leptospirosis and for a week our vet couldn't figure out what was wrong with him. My fiancée took him to Pet ER for an ultrasound and the vet there recommended we book him for treatment. Our little one had never been away from home and we were very worried about leaving him in a new place all alone. Lucky for us, he seemed anything but alone. The nurses and doctors checked in and spent time with him often. And they have 24/7 visitation hours so we were able to see him as frequently as we wanted. The price tag was definitely high, but the level of care and love our baby received was well worth it and there's no doubt we would bring him here again. Within a week he was diagnosed and taken back home. We are so thankful for everyone at Pet ER! read more

It will be a year in December when I had to have my 15 yr old sweet dog euthanized. After a brief vacation I came home and found my dog uncomfortable which is why I took her to Pet+ER. Dr. Cynthia Loveland was so kind and compassionate. When she explained my dog's symptoms she would say she was worried. After my girl was at peace, and I was leaving the room, Dr. Loveland continued to sit on the floor beside her. I could not have had a more empathetic doctor. Thank you so much. read more

Although unable to save pet, had an awesome experience at Pet ER. Everyone was very sensitive to the situation. Highly recommend them.

waited 40 minutes after doing the survey .. my puppy haa a big wound on his neck it's bleeding and extremely dirty with pus.. the lady did nothing and said to get him checked in a different e.r???nothing was done for him at all.. literally do not come here if you care for your pet at all. read more

Ok, I gave 4 stars for the wait (almost 11 hours before my dog's issue was dealt with), but I understand there were more critical cases. They did check her vitals to make sure she was stable. However 5 stars to the doctors and techs who kept us apprised. My dog was in er because she couldn't pee. She ended up in surgery with her original vet and came back to the er for her post off. That was arranged by her surgeon which helped to get our baby in about 10 minutes. Doctors were very kind and excellent in their knowledge and care of our furbaby. She stayed for two days and I was able to call in and speak to the surgical techs on how our baby was doing. The doctors also called and updated me.I felt relieved that our furchild was in good hands. It does cost to have your dog in the er, but thank goodness for our pet insurance which covered the majority of the costs. Nationwide is a great insurance and the plan we got almost covers all expenses except cosmetic like nail trims. Even if we didn't, we still would have paid out of pocket. My furbaby means that much. So pet er is great but be prepared to wait. You are not just in and out. It's like any er with the wait time, but it's just for animals. read more

The worst experience ever. Brought my dog in at 10:42pm and currently it is now 1:55am. She has still not been seen. She has even thrown up around the exam room and still has not been seen but someone managed to come and clean it. Everyone I have spoken to has said "someone is coming" or "I'll check" or "they are coming around now." ALL LIES. AVOID UNLESS YOU HAVE NOWHERE ELSE TO GO THESE PEOPLE DO NOT CARE ABOUT YOU OR YOUR ANIMALS. read more

Absolutely horrible customer service. My wife went in with it appointment to get a family Pug put to sleep that was 18 years old put to sleep. When my wife called to set the appointment, she was told when she comes it they would take the dog right back. After being there for 2 hours my wife asked if I would call the front desk and ask if she was still there or not. I called and a young lady answered the phone who sounded like she was new and had no idea what was going on. She asked it I could hold on, I said absolutely. Several minutes later she came back and told me that the procedure had been completed and they were just waiting for my wife to spend time with the dog. I immediately called her back and told her what they said. She took pics to show me the dog was alive. After waiting another half hour the Veterinarian came in and and said he was sorry for the wait. Living in Howard County for 40 years, I would NEVER recommend this businesses all. read more

My pet was evaluated by Veterinary Cardiology operating inside Pet+ER byu appointment I had scheduled well in advance. I was referred to them by my primary vet because my primary interpreted an xray of my dog to indicate an enlarged heart. Because of Covid, I could not go inside and I called them to let them know I had arrived. I was very clear on the phone that I wanted to be informed about any/all procedures to be performed before they were accomplished. The tech came out to my car and took my dog inside. My dog was retuned to me at my car 10 minutes later and the tech said the doctor would be out to discuss with me the results of his evaluation. 10 minutes later the vet cardiologist came out and told us that my primary vet was mistaken; no enlarged heart and recommended I stop giving my dog the med's the primary had prescribed. The tech, the cardiologist and the receptionist on the phone were all very nice and I have no reason to question their competency. I was very relieved by what the cardiologist told me. When I received the bill, I was surprised to see that in the 10 minutes my dog was inside, procedures performed were "Consultation- New with Echo, Blood Pressure w/ Consultation, Echocardiogram." Had I been asked in advance, and had these been explained to me, I surely would have approved, but this was the first and only time I was informed of the procedures. The bill for these was just under $700. At around $1,400.00 an hour for services, that's a sweet gig. read more

My partner and I rushed over to this location at 3 a.m. with our cat of six years. Sadly, she passed before the lovely staff at Pet+E.R. could help us. The staff there was so sweet to us while we were very emotional and helped talk us through the next steps afterward. The quality of service was absolutely wonderful from the front staff to the box and paw print we received through them. What makes this place even more lovely is that after all was said and done the staff sent us a very warm and thoughtful card. read more

We did not have a great experience here at all. My dog was here for six hours and did not get seen. He ended up being taken somewhere else. He was brought in early afternoon and for the duration of the time he spent I got no updates on how he was doing or how it was going. I had to keep calling to see what was going on and even still I got nothing. When I spoke to someone around 4 pm I was told he was being looked at and I would receive a call since pet parents are currently not allowed inside. I arrived back at the location around 5 and still hadn't heard anything an hour after that. When I called back it was revealed to me that he actually hadn't been seen by a doctor and the nurse that called just told me anything. At that point I felt uncomfortable even letting him stay there with them because I wasn't hearing anything and felt I wasn't being told the truth. I understand times are hard and Er gets busy but people are trusting you with their pets should at least be able to get some kind of update especially if you aren't able to give a time frame and they can't stay in the building. read more

This is absolutely the worst vet I've ever been to. If you still decide to go, you might want to bring you camping gear because you could wait there for HOURS. The other day, my dog was vomiting and had severe diarrhea. I was trying to go to my primary vet but was told over the phone that the wait time could be between one or two hours (at least they were being very honest), so I decided to find another vet that can see my dog sooner. I called this place and was told that the wait time wasn't long because there weren't many patients. When I got there, we were the only party in the waiting area. I filled out the paperwork and was taken to an examination room quickly. AFTER THAT, IT WAS JUST ENDLESS WAITING. I checked with the front desk girl multiple times and was told every time that a vet would see my dog very soon and we were the next one. but guess what, 1.5 hour later, nobody ever came. People who came after us already started leaving. During my entire time there, nobody came to our room to give us updates. I decided to leave, and I am glad I did because I saw another lady complained below that she waited there for 6 hours. I should have read their reviews first. It was just the most frustrating experience ever. read more

A couple of weeks ago our family had to put down the family dog. I'm still in high school, so he was in my life as long I can remember. It was incredibly tough, but everyone at Pet+er was amazing. They talked through the decision with us more than twice in the 24 hour period our dog was there. As hard as it was to make the decision as a family, the vets constantly reassured us that it was both the kindest and most humane decision for our little buddy. We were escorted from our car by a lovely employee who was so empathetic. As horrible as discussing payments are as you're about to lose your dog, the employee made it as easy as possible. After our dog was at rest, they gave us as much time as we needed to stay with him...which was a lot of time. And when we were ready to go, we didn't want to leave him in the room. So another employee came in and assured us he would take care of our dog gently. As we left the room, I watched as the employee folded the blanket over our dog in such a caring way. It was such a little detail in that 24 hour period, but it made it that much easier to leave the vet knowing we made the right choice. From the incredible employees to the touching decor in the room, it was about as good as an experience for something that hard. Whether you are taking your dog in for a checkup or to say goodbye, this is the place to go. read more

Extremely caring and knowledgeable pet care. Unfortunately found ourselves there for an ultra sound and tests which resulted in an overnight stay and having to put our beloved dog down. Dr. Hutt was wonderful and all the staff was caring and lovely. read more

Our experience there was less than impressive. I agree with some of the other posters. Not sure how they can run an effective business. We were there for 3.5h, waiting for multiple people to come in repeatedly and unnecessarily for things that could've been accomplished in a lot less time and manpower. We took our toy dog there for injuries sustained by big dog attacks. When we first got there, they were great! They took our information and took us back soon after to be triaged. After that, we waited in the waiting room for a while before finally being taken back to be seen by the doctor. She was very nice and quite thorough. However, she used the ER shotgun approach. She offered everything you could possibly imagine - bloodwork, imaging, and of course wound care. Being in the medical field, I knew enough to decline the bloodwork. After waiting for close to an hour, someone came in, pulled up an XR and said that the doctor would be in to go over the results with us. This was strange.......our dog was never taken for XR. The tech left the room before I had a chance to say anything. After waiting for another long while, I decided to leave to room to check our status. It turned out that they labeled our room with the wrong dog's name! I told someone in the hallway, who told me she would check on it. But she never did anything because the next thing that happened was that a different tech came in and said that they were taking Chase to do some procedure. We said, we're not Chase..... To make a long story shorter, we finally got our procedures done (making sure that they had the right dog). Then the check out procedure was also long and drawn out. The doctor had to come back twice to go over stuff that could've been reviewed all at one time. The tech had to go over stuff with us twice as well. Getting the meds took a while too. Overall, the care was acceptable, but nothing that couldn't have been done elsewhere but more expediently and probably less expensive. I don't think I would go back to that ER for my dog's care. read more

My experience with the staff at Pet+E.R. was exceptional considering the circumstances. My dog was experiencing CHF (Congestive Heart Failure) last Saturday night as he had been struggling to breathe. It was not looking good as his heart already has issues of enlargement that requires daily medication to help regulate his heart murmur and reduce fluids in the lungs. From start to finish, the front desk, vet techs, doctors, and heart specialists were unequivocally the best I have ever had to receive services from especially from an emergency standpoint with my fur baby! The compassion, understanding, and ability to communicate effectively and at appropriate times only added to lowering mine and Reggie's stress during the whole ordeal. I was very fortunate to have Reggie stable and strong enough to come home after a couple of days from their life saving efforts and conscientious care. I will be bringing Reggie in for his follow ups with them exclusively as I am so grateful for their amazing services. I highly recommend Pet+E.R. for emergency services to anyone with a pet whether your are local or travel through the area. They have been amazing!! read more

My cat was constipated and needed some relief. I was there for 3 hours and my cat received $300 worth of testing, but they never did anything for the constipation and sent me home. I gave my cat some salmon oil and other stuff which finally worked. The Vet's at this place need to spend less time trying to find billable tests and more time helping the animals. read more

My 19 1/2 yr old cat had a stroke (we later learned) on Easter Sunday. Everyone at this facility could not have been more supportive and kind. The doctor sat cross-legged on the floor with my Toby to examine him (he was so scared and nervous). Several weeks later, it was time to say goodbye. You KNOW when it's time. My wonderful vet was off that day so we took him back here. I am tearing up just thinking of the level of care they gave us - especially Toby. When he passed, we were talking about and to him, kissing him, loving him. It was so quick and I can actually say sweet. It's so hard saying goodbye so when you have people who do everything humanly possible to make it as comforting as possible, it's a true blessing. Today I rec'd a sympathy card with a little message from each of the staff. I cannot recommend this wonderful place enough. read more

I recently took my dog into Pet ER. I was able to have my dog assessed during my visit. The staff, starting from the time I called in throughout my visit is especially kind, sensitive to your worry about your pet. I hope not to have to visit again because it's for emergencies, but it's great to know this service is available nearby. read more

DO NOT GO HERE! Never in my life have I experienced a vet as rude, condescending, and lacking compassion as Laura D'Aurora DVM the doctor who saw my dog. We spent an hour here just for them to look at my dog and say nothing is wrong but if i wanna pay a few hundred for more test they can look harder. They didn't explain any of the tests or what could possibly be wrong with my dog that required these tests. The second Laura walked in she asked me with a snarky voice if i was recording her I told her no I'm on face time with my husband and she rudely responded "So you are recording me" and rolled her eyes. I was not recording her the camera was facing me not her and I just wanted my husband to hear what was wrong with our dog. Then when I asked what it could be she responded condescendingly saying it's too vague and she didn't know. She didn't even give me possibilities. She was so clueless; it's like she never went to school for this. she made it clear she didn't care and didn't want to help. Then when I was trying to leave they made me wait forever. I said let me pay now or send a bill they said no you have to wait. I waited but I was disgusted. After being disrespected and having my time wasted I will never go back. Go to any other vet they will treat you better. read more

I can not say enough about the professionalism and compassion of Dr. D'Aurora and the kind staff. They made what will be 1 of the worst days of my life into a bareable experience. They not only took care of my pet, they took care of me. They clearly recognize that by the time a pet owner make their way to the emergency room everyone needs a delicate hand. The staff was attentive, informative, and thorough. They gave me the information I needed to make the right choices at a difficult time. Thank you again!! Though I would rather not need your services, I am thankful that you are a reliable resource that I can call on for my furry family members. read more

I took my dog here for post op care. The doctors & staff were absolutely wonderful. He was there for 48 hours & I was very thankful to have such a great ER for my dog. Also loved that I could call anytime to check on him. read more

If I could give 10 stars I would. I took my baby girl who was acting funny and I knew there was something wrong as she had an appointment two days later however she did not make that appointment. When I took her to pet ER she was hemorrhaging and the Dr. saw spots all over. I cannot say enough positive things about the care and comfort they provided my baby girl and I as we said our last goodbyes. They did not rush us they gave us all the time in the world but I knew that my baby was saying goodbye to me and she'd be better off at the rainbow bridge. It has been two weeks now that she's been gone I'm still lonely and sad but today I received a beautiful card in the mail from Pet Er. It had individual messages from over 10 members of their staff. I do not wish this experience on anybody but I'm glad I was able to experience it here with people who comfort you and truly understand what you're going through. They even set up where you were able to cremate your beloved pet along with a paw print so you could always remember them. Thank you Pet Er for your amazing care and condolences. read more

My dog started with a limp on May 6th in the evening. On May 8th, I brought Samantha to the Pet + Er in Columbia, MD because I did not like her appearance. In a matter of two days Samantha's limp became worse, her eyes looked swollen, bloodshot and she was completely lethargic. Upon meeting the veterinarian, I explained my concerns of Samantha which included, her eyes looking "funny," her gait being unsteady, her consistent panting and lethargy. The Dr. had Samantha try to walk in which she immediately fell over. The examination which took around five minutes consisted of the Dr. feeling her knee where she exclaimed, she tore her ACL and would need surgery. She said her eyes were fine but blood shot from pain or stress. The Dr. proceeded to tell me she would give her a shot of Hydromorphone; which is a narcotic pain reliever.The side effects of this medication essentially meant Samantha would feel no pain, would pant consistently and would whine but she would sleep. The Dr. prescribed Carprofen (Rimadyl) as well to give for pain and I was instructed to contact the office if Samantha's symptoms worsened or she lost her appetite. The next day, I observed Samantha still panting heavily and completely lethargic and not moving. I phoned the office to ask about the side effects of the Hydromorphone as it had been over 12 hours and Samantha was still panting and acting effected by the medication. I was told how she was behaving was completely normal for up to 18 hours later. Well, after 24 hours Samantha was still not herself, not even close. She appeared as if she was just given the shot of Hydromorphone and by this time, she had received two doses of the Rimadyl. That evening, Samantha was restless, was peeing where she laid because she could not stand up. Her appetite was also gone, so I phoned the Pet+ER again as instructed and was told I needed to force her to eat and that not eating was a side effect of the Rimadyl and she was weak because of her knee. I was told to give her a few days to get adjusted to the pain medication and she would begin walking again. I informed the staff that I spoke with that I was heading out of state for a funeral and asked if it was advised to drive with Samantha. I was given the ok if she was given her medication. On Thursday May 10, I loaded Samantha and my three other Lhasa's in the car and we left for NY. In just a matter of three hours, Samantha turned. The fourth dose of Rimadyl appeared to be lethal. The drive to NY felt like it was never going to end. Upon arriving at our destination 5/11 at 3 am, I immediately laid Samantha on the bed and got her to drink some water and lap some canned food. She fell asleep and about an hour into her sleeping, I rolled her over to give her some kisses and noticed her face was covered in blood. I immediately brought her to the Burlington Emergency Veterinarian Specialists in Burlington, VT. Samantha was hooked up to IV's and had a complete blood panel completed. The blood appeared to be coming from her gums with no visible trauma.The results showed Samantha's coagulation times were off the charts, meaning her blood was not clotting fast enough and she was essentially going to bleed to death. I was told Samantha presented as if she had eaten rat poison. This was not true, she was too lethargic to move, let alone get into a poison I didn't even possess. 5/11 at 10:05 am, Samantha was euthanized. There was no possible way she would overcome the medical issues that started with a limp. The only items Samantha ingested was the Hydromorphone and Rimadyl along with her normal food and water. The veterinarian at the BEVS office stated that Samantha had blood that rushed to her knee joint that most likely caused the pain and that her skin was purple. The Dr. also stated that Samantha's eyes were not normal looking and that her behavior presented a brain issue or some sort of trauma. The result may have been the same at the Pet+ER; however, I don't believe the proper exam was done. I was told everything was normal, I was told her blood work was fine, I was told she was stressed, and I was told the effects of the Hydromorphone and Rimadyl were normal. What I don't understand is why a full blood panel wasn't completed like I was told? Why weren't xrays taken of Samantha's knee and hip, spine? Her gait was unsteady, so this would tell me something more than a knee injury. I mean, she did fall over on her side. She was panting extensively, why wasn't she given an IV for possible dehydration? And what's more alarming is why didn't anyone even consider an allergic reaction to the medication prescribed? I verbally told the Dr. at the Pet+ER that Samantha's daughter (my other Lhasa) is allergic to almost everything and can't even be vaccinated or she will die. Could Rx allergies be genetic? On May 11, the day Samantha passed, I contacted Pet+ER to inquire about the bleeding, I was told nothing given would cause it. hmmm read more

I have taken 3 of my dogs here. 2 with cancer and 1 for a groundhog attack. Dr Silver and Dr. Keats are by far the best Oncology Dr and Surgeon that I have dealt with. I would suggest them to anyone i know needing cancer treatment or surgery. I have also seen the ER vets. I saw the same one both times. I do not remember her name but she was very compassionate and understanding when I brought my sick dog in. He wound up with terminal cancer. She was extremely helpful and got me right in to see Dr. Silver. The prices here are lower than other ER vets in the area too. PS Zoey loves the Entire staff when she is there for treatment. read more

Really disappointed with Pet+E.R. Went in with my dog and was seen quickly but the nurse immediately called the vet and came in with a machine to scan his heart without asking or informing us of cost. Everything looked good. I informed them that her was not eating well and was not himself. They told me he seemed nauseous and couldn't tell what was wrong without x-rays. They told me to think about it and was switched to another room. A little more than an hour later my daughter and I each went to ask at the front what was going on(at different times) and 20 minutes after that the vet came in saying there was a miscommunication and thought I had left. Was discharged with nausea medication and a high bill that I was not expecting due to the scan. Later that evening my boy got worst and I wasn't going to take him back there. Took him to another place and after examining him, suggested an extensive bloodwork. Come to find that he is mildly anemic, has an infection and possibly inflammation. He is still not well but at least we know what's going on. The star is for the front staff, very nice. read more

This was the second ER I went to with my dog in the same night, and it should have been the first. Because of some low ratings I saw here, I first went to another ER where I had been before. They were also great, but ended up recommending a transfer to Pet+ER because of the on-site specialists and fast lab results available to give my dog the comprehensive care he needed. I called ahead to let them know I was coming, asked them to call the first ER for a briefing. When I walked into the lobby, the receptionist paged "triage stat" and the team was assembled and asking for his information by the time I walked through the lobby and into the triage area. Dr. Huff was professional and compassionate. My dog ultimately was euthanized because he had a poor prognosis even with chemo, from lymphoma and pleural effusion. I was not pressured into my decision in the slightest. Dr. Huff gave me the information I needed to make the decision that felt most humane to ME. Once I did, she supported my choice. This was the best possible experience I could have during a heartbreaking moment in my life and I appreciate the efforts of the entire staff for helping me through it. read more

Over the weekend, our cat had a urinary blockage, which can be fatal. Our vet was closing for the night, but told us to call Pet E.R. The front office staff were really nice and know their jobs well. When we arrived, they were ready for us and we were seen quickly. Vet techs we met that night were really gentle with our cat and attentive. The veterinarian (Dr. Michelle Hodgson) was thorough and took the time to explain recommendations and answer questions. She was also cost-conscious. She let us know what treatment was necessary immediately and what could be done at our normal vet for cheaper at a later time that was not as time critical or related to his current condition. Here is another thing that I appreciated from Dr. Hodgson: she also said that if, for financial reasons, we could not move forward with treatment (which was $2500-3500), there was no judgement in having to put our cat down. She couldn't ethically release him without the treatment, because he would die at home without it, so they would understand if putting him down was our family's only option. Thankfully, we were able to treat him (it ended up being $2340, so they gave us a refund from our $2500 deposit), but I appreciated her saying that they understood if we couldn't afford the procedures, because, honestly, we didn't have an extra few thousand set aside for ER pet visits and many families face a tough decision like this all the time. (also urinary blockages can re-occur, so it can be an expensive decision multiple times). They kept us updated and told us that we could call any time with questions or to check on him. He only ended up staying 1 overnight, but the next shift vet called us early the next morning to update us on his night and to let us know the timing of the next tests to monitor him. We received another call that evening, as promised, to let us know the tests showed he was stable and ready to go home. We picked him up and the vet, Dr. Megan Snyder, met with us again to answer questions and go over home treatment. The vet tech who closed out our visit was also thorough and answered questions patiently. I had to call back a few days later with a prescription question and the vet tech took time to answer my questions. I would recommend this place for anyone not able to see their normal vet. The facility is extremely clean and looks recently remodeled or newly built. The staff were very helpful and their care and love for animals is obvious. Thank you to the staff for treating our kitty so well. read more

We were referred to Pet ER by Airpark Veterinary Hospital in Westminster, MD. Our dog, Neeko, needed an ultra-sound and Airpark's equipment is inadequate so they sent us to Pet ER. Neeko had been on IV fluids and medicine at Airpark earlier that day. We arrived at the Pet ER hospital and were seen almost immediately. They took Neeko to the back and had us wait for 2 hours before finally discussing plan of action and estimated cost. Moments later Neeko went into cardiac arrest and died. We did not like the vet, the service, the long wait or anything about your hospital except the lady that took Neeko back when we first arrived. I don't remember her name but she was great. The lady vet was horrible. I asked about the long wait and the vet claims she was the only one on duty. I felt sorry for all the other people waiting in the waiting room. Hopefully their animals did not die too. I told the vet I hope they treat the animals better than they treat the people. But apparently, judging by Neeko's death, they don't. read more

I had an extremely different experience than other reviewers here. This place literally saved my puppy's life and I could not be more thankful for everyone that works there. Long story short, there was a mishap at our regular vet office during a routine blood draw and my 6 month old pup developed a hematoma which then led to an avalanche of other problems resulting from that. Pup had to end up staying at Pet ER for about 5 days in total and received blood transfusions, surgeries, and a tracheostemy in order to save her. Without their fast, expert care, we would have lost her. Over the course of her stay, we communicated with pretty much every vet (and vet tech) they have on staff and every single one was amazing, attentive, communicative, and genuinely cared for our pup. During that intensely stressful time, we at least had the peace of mind that she was being taken care of by such competent professionals. They were completely honest and up front with us about the best options when it came to decision times and gained our trust very quickly. Our pup is back to being healthy and happy and it is solely because of the efforts of PetER. I cannot say enough good things about this place!!! read more

DO NOT TAKE YOUR PET TO THIS FACILITY! I recently took my puppy in to to the Pet ER in Columbia MD after seeing that she was slowly declining in her activity and slightly vomiting. When she was examined she tested negative for Parvo yet the vet stated that she was absolutely sure she had it and that a false negative on the Parvo test was a normal occurrence. Because they were "professionals" I decided to ask about the ways ahead regarding treatment. I was told that I would have to pay between 17000-20000 to treat her for Parvo and that if I didn't she was more surly die. That if I was unable to pay then putting her down was a good option. I was beside myself with grief as that amount of money is not in the cards for me to pay. I told them to keep her overnight (at a cost of 2200 for 12 hours) and I would pick her up in the AM to reassess. I was called later that night and told once again that they were POSITIVE she had Parvo despite the negative test and that she would slowly decline in the next few days without hospitalization. The vet told me that if it were her puppy and she didn't have the money she would put her down. I picked her up in the AM and she was tremendously better. I was once again patronized by talking about the cost and told again that putting her down is a good option considering I was unable to pay close to 20,000. I immediately discharged her and took her to her primary vet. Once there I was told that there is NO WAY IN HELL SHE HAD PARVO! This is 4 days after and my puppy is just fine...no PARVO like i was told. IF i would have listened to these "professionals" and not gotten a second opinion I may have mistakenly put her down! Do not trust these people! I am so thankful for my primary vet...they saved her life by properly diagnosing her. read more