1. Pet Food Discounters

    1. Pet Food Discounters

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    Charlottesville, VA

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    Pet Food Discounters

    4.5 (11 reviews)
    Closed 9:30 am - 6:00 pm

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    Tractor Supply

    Tractor Supply

    3.7
    (7 reviews)
    $$

    I'm posting a shout-out to Donna, an employee at this Tractor Supply store…read more This is a busy store with a variety of garden, agricultural and pet supplies/products. Donna went out of her way to help me purchase some bushes/trees that were on display at the store. I needed help getting them into my car and delivered to my house: she volunteered to follow me to my house and help me unload them. She did this after her shift ended: an extraordinarily kind gesture on her part. This is not a store for "touchy-feely" customers: she and other employees are busy and don't seem like hand-holders. That said, Donna is knowledgeable and practical: proud to offer customer service to her neighbors.

    Spent over a $1,000 on a new safe and when the guy was loading it he kept complaining about the…read morecrappy pallets that were being sent and how poor quality they were and were hard to work with. Drove a nicer truck that day and thought the issue would be the height of the truck and getting it loaded without hitting the tailgate. We were assured inside that wouldn't be an issue so we figured we didnt need to drive home just for a trailer (45min one way) the guy loads in then he's gone . They don't help whatsoever in just general guidance or any recommendations they just don't care once they get their money and it's on your truck. So leaving and getting just past Best Buy the safe just fell over, the straps went around the lower and middle part . THE PALLET was smaller then the safe placed on it and wobbly and fell apart! Pulled over and called the store NEVER ONCE did I ask for a refund or my truck payed for!! to try ensure that another person didnt just have a safe fall face first and wreck the mechanism to open it , it hit the side of my truck bed as well . The manager was the biggest jerk he couldn't care any less and instead of just listening to what just occurred and saying how maybe in the future they can help talk guide people better or even just sorry that happened the stupid asshole just sounded like a robot repeatedly saying tractor supply is not in charge of how we strap it. So it mattered none to all our experience and how what if this could have been worse and an accident or death!? Instead of being a make sure my ass is covered he SHOWED NO concern for the customer or the bad experience they had. AGAIN NEVER did I ask for any compensation at all! the girl who answered the phone telling her said "stop! Wait are you ok!?" The manager I spoke with he never had ANY attitude like that whatsoever and is the last person that should be dealing with people. A manager is suppose to care about what's going on and try and offer some solution EVEN IF ITS JUST fully listening , seeMing like you care and at least hoping the next time could be better and maybe we can try and just give you better advice or listen and see the pictures how the pallets are junk. The man kept saying how they have nothing to do with the pallets ....funny because I didn't bring my own . To spend over a thousand in cash and five min later you as a customer and your experience with the product and outcome they care nothing about your a nobody once they have your money. All I wanted was hopefully in the future That no one had this terrible experience and thought tractor supply would have as well.

    PetSmart

    PetSmart

    2.3
    (26 reviews)

    If you're like me and shop with the "get in, get what I need, and get out" attitude, this store is…read morefor you. They are well stocked, and the layout is very straightforward with organized shelves. Cashiers are efficient and also quite friendly. You'll be in and out in no time. However, if you're someone who likes to browse and ask for assistance or general information of someone, you may find yourself disappointed. As a former employee of petsmart, I know how much the company LOVES cutting payroll, and this location seems pretty impacted by it. I've been in there several times where the floor was just the cashier and the manager on duty. I can't speak for the training or grooming services, but as a standard shopper, I am satisfied with this location. It's just that not everyone will be.

    Be warned- they sell fish with ich and are then apathetic when told that there fish issue caused…read moreus to lose our long established fish tank population. Looks like maybe their fish tanks share water and they don't spend any time quarantining new fish to determine if there is a problem was very sad to lose our 7 to 10 year-old fish population if you buy fish here, I would suggest quarantining them for two or three weeks before adding them to your tank. I also think the apathy of employees reflects how much they care about delivering good products to their customers, so when the employees don't give any indication of caring, they are probably not maintaining their tanks or caring about selling fish that a re e diseased. . Be warned!

    Pet Food Discounters - petstore - Updated July 2026

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