Called ahead and was told to come in with a water sample for an exchange. After making the trip, the store manager Ken said there was nothing they could do. The issue isn't just the outcome, it's the inconsistent information and lack of helpful service. Disappointing experience, and unfortunately this location has lost a customer. I won't be returning read more

I go to petco for ver specific things, and only their deals, but I have been going to this location since my late dog and on going with my new pups and this review is a shout out and appreciation to Rose, one of their long term employees has been beyond kind and helpful going on 5+ years. We always look out for her, and she is a primary reason I keep coming back. read more

If you have a doodle or ANY curly haired dog. I would strongly advise you to not have Kylee as your groomer. She completely butchered my dog after we specifically told her what we wanted and she agreed to it and shared only his face and parts of his legs had matting. When we came back his whole body has been shaven down to the skin in which infuriated me. Her only excuse was, #4 is different on curly hair and what's advertised is straight hair. As a groomer I'd assume she would be knowledgeable in ALL hair types not just cut short because it's easier for her to manage. I will never go back to petco even if it's my last option. Get better groomers or pay them well "hair will grow back" is not a valid excuse for some owners! read more

Disappointing every time. I have two cats with pretty basic needs, but this location can't even keep the staples, like Iams indoor cat food, in stock. They can't be bothered to display prices for some items. Plus they don't carry Hartz Delectables squeezable treats - which is every cat's favorite treat, if you ask me. The older lady that works the registers is downright mean. She never greets me or asks if I found what I was looking for or anything like that. One day I actually heard her grumble about hating her job and not wanting to be there. I mean, I get it, retail jobs are devastatingly soul crushing and everybody knows it. But at least PRETEND to be a pleasant person! Especially within earshot of customers. By the way, I don't need anything except someone to check me out. Maybe this location has trouble finding employees to work for cheap nowadays and lowered their standards to keep afloat...who knows. But for my needs, I always fare better at the Safeway next door. Judging from the foot traffic lately, I'm not the only one that thinks so. Edit: Judging from the other reviews, it appears the rude associate's name is Rose. read more

We have been going here to get our dogs nails cut and buffed along with a teeth cleaning for well over a year but our usual dog groomer left. We made an appointment with a new groomer who made us wait 15 extra minutes past our appointment time because she was talking to somebody who was just dropping off their dog. She didn't mention the extra wait and just asked if my dog had any medical issues. Then they rushed us out while saying our dog acted like a baby during the nail cutting. It's sad that the previous groomer went above and beyond to keep us as a customer and then this person lost us after one visit. read more

Been shopping here for years and the staff is so hit or miss. There are two employees who you can tell generally care about their job and customer service and it's not hard to figure out who those two are just walking in and asking for help. I just walked in looking to buy two rats, immediately I'm told they aren't selling animals until a later time because they are short staffed. At that moment I was literally looking at two employees who weren't doing much of anything and there was no one else in the store. This transaction would have cost this woman two minutes of her time but they don't care about customer service. Really disappointing. read more

Dale City, VA. Petco. lexi called her self as manager of Petco! She is totally unreliable her job duties. She doesn't have friendly customer service! read more

Im usually never one to write reviews but after today I had to! After our dog jumped out of the cart and ran through the Cheshire Station Pet Co parking lot( 09/30/22) , my husband went running through the parking lot to the street and Felicia ( I believe this was the employee , we called and gave a description) came running through the parking lot in the rain to the street to help him! The employee was actually the one to catch our pup and we are so grateful for the care & help we received from her! I really hope someone in management sees this and she gets the recognition she deserves read more

Petco - Pet Stores Near Me - Dale City, Virginia

Had an appointment scheduled for 3:55 for my pups shots, unfortunately had a little mishap that delayed me. I tried calling to let them know what was going on, no one answered I arrived at 3:59 exactly. When I walk in I was told the vet left already because they are there till 4. Why have appointments available for 3:55 if they leave at 4. Make this make sense. Can't even get my refund for paying three rounds in advance too. Smh. read more

This place is horrible! My cousin took her puppy to this Petco and they gave him back looking like a crackhead! Her husband stripped him off after they continuously changed the time of his appointment and they gave him the worst haircut ever and didn't finish. She was in contact with the manager who said he was biting, Jax is 5 months and if that was the case they should have just sent him home. The manager was rude and awful and she had to take it to corporate. This store always looks dirty and is in need of a customer service make-over. I would give it zero stars if I could ! read more

Petco - Pet Stores Near Me - Dale City, Virginia

Lexi from grooming service knows absolutely nothing about customer service. The Petco app allowed me to book a teeth cleaning and nail trim for 8am for which I received an email confirmation for. When I arrived at 8:04am, she informed me that she cancelled my appointment (a minute prior) because the rest of the store doesn't open until 9am. While I understand she can't fix the website on her own, she was extremely rude about the entire situation. When I explained my frustration due to wasting my time and being inconvenienced, she told me to "get out" and made zero effort to reschedule my appointment. So take that for what you will but I for one, will never come to this location for grooming services again. If she can act like that to your face as a human, imagine how she must treat the animals behind closed doors... terrible customer service. read more

I had to wait for 15 mins to buy my fishes. Finally, an employee whose name NICOLE came and her attitude was whacky! Got me the worst, sick looking fish and gave me a sigh when I told her I wanted a different one instead. I'm not coming back for sure. The reason I was there today because Nova Tropical closed at 5 pm today. read more

Unprofessional at its finest DO NOT take your pets here for grooming there groomers are some shit now. Prior to this incident my dog had never ever had an issue with grooming. My dog was groomed by holly who used to work there for over 2 years and we never had an issue, And today I get a call that they are unable to groom her because she's being difficult? They left her hair completely messed up and half ass if my dog was being so difficult why the f*** did they continue To try and groom her only to stop half way. I want to know what the f*** they did to my dog to make her so uncomfortable. I am reporting this to corporate. read more

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Tony is great. He was really knowledgeable in helping my daughter choose the right pet and getting everything she needed. She even named her little hamster after him. It isn't often that you find such helpful employees in a big box store. Thank you Tony read more

This review is for this Petco's adoption process and specifically Tiffini. We stopped by Petco just before close on Monday to check out the hermit crabs (yeah - I know, who in their right mind just checks out hermit crabs?) - but seriously, I've gotten 3 of my 4 herms from here and they're by far the best kept store-bought herms in Woodbridge. ANYWAYS - we walk in and are greeted by a giant snake. An adorable chick with short, colorful hair walks up and asks if we want to pet her - mentioned she's been given up by her owner and is looking for a forever home. Who woulda guessed Petco gets tons of reptile surrenders!? Petco is literally locking the doors and turning off the lights because it's after close, but they aren't rushing us at all - answering all our questions, explaining details about the breed. She says we can put a 24 hold to sleep on it - snake care is long term, these guys can live 30 years if kept right. We show up the next morning to see Tiffini feeding mice and a smile wipes across her face when she realized we're takin' the ol' girl home. And man are these people almost as nice as this snake! Tiffini is teaching us how to hold her, how to bathe her, how to feed her - hell, they both even pose for pictures (it's quite a spectacle to see a 6 foot snake wrapped around a 5 foot woman). Thanks so much to Petco for being so awesome. I look forward to buying snake and hermit SUPPLIES (no more pets for me!) from here! read more

Petco - My Adopted Snek! - Pet Stores Near Me - Dale City, Virginia

Took my puppy Kai here and Sydney was his groomer. She's absolutely amazing! She's a real dog girl, she knows her stuff, plus she's an excellent groomer. I would recommend her to any dog lover. Her calendar is often booked, bc she's so great! So make your appt for your fur baby for his/her next spa day when you are there! read more

Buyer beware. Petco has changed their return policy. Even though I have a record of the sale and the product is still on the shelf Petco would not give me a refund because my purchase was more than 30 days ago. I will no longer shop here. read more

Much better customer service than the PetSmart in Woodbridge, especially the grooming center. I do not know what is wrong with the groomers at PS, but Petco groomers are much better (and LOVE LOVE LOVE dogs, they are the ones with the zillion dog stickers on their cars in the parking lot, PS groomers have an "i can't wait to get out of here" attitude). I just wish this was more convenient to get too! For the most part the selection is the same as PetSmart, but the food offered here is a much better quality. It's smaller than PS, and the isles are closer together, so if you have an agoraphobic dog, it's probably better to leave your mutt at home. read more

Very well organized. I found what I needed and was able to get checked out fairly fast. The animals are just so cute! They all seemed pretty happy and healthy from what i could tell. read more

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Update* So I made the mistake of trying to give them another chance. I set up an appointment on a Sunday for a Tuesday haircut. I arrived with 2 dogs and was told they don't have me in the system and there's nothing they can do. STAY AWAY from this place. This is the second time I ended wasting my time. Just go to the Petsmart near Potomac Mills. You will save yourself the hassle The Grooming service is horrible. I had scheduled a bath and a haircut for my jack ruses/beagle mix. When I arrive they tell he only is scheduled for a bath. That they can't give him a haircut that day since they don't have anyone to do it. I explicitly asked for a haircut when I set up an appointment. I wasted my time. If they can't even set up a correct appointment I won't trust them with my dogs read more

This is a really nice Petco. I'm not biased towards PetSmart.. but they seem to be more consistent with their service. This Petco in Woodbridge is really big and friendly. I drove all the way up here from Manassas awhile ago to buy one of my lizards (I have a lot of pets). The person working in the reptile section was VERY knowledgable. He handled my lizard well and even let me play with it prior to buying it. The reptile cages were clean and seemed to be taken care of. If you're looking for a Petco in the area.. go to the one in Woodbridge. It's good. read more

Horrible horrible horrible grooming experience. Used then in the past but they are worse than ever. Come back in 3 hours they said. Went back in 3 1/2 hours. Almost done they said 15 more minutes ..... ok give me my ticket so I can shop and pay. I go back after 20 minutes oh 1 more hour they said. Well I lost my mind. How did 15 minutes turn into 1 hour and 20 minutes. Horrible, that is why I stopped going there. And.... came home and had to trim his face, paws and a huge bit of his tail. Not happy and my dog, in the past, always walked out happy cause he felt good. He walked out with his tail between his legs in a shameful way. read more

I really like checking out the clearance section for new harnesses, outfits, and toys for my puppy. Usually you can get an additional 50-70% off the item! For example, I got his newest harness for just $4! Otherwise, the products here can be very overpriced as with any other pet store. It's just not worth paying full price for something my puppy will destroy in a week! read more

Petco - Taco! - Pet Stores Near Me - Dale City, Virginia

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This is the WORST Petco! We went and got my daughter a guinea pig for her birthday. First the associate lied and said he was a baby LIE!!!!! Then we got him home and my daughter was thrilled. We went out to the store to grab some more stuff for him and we got back and the guinea pig DIED!!! It really upset my daughter and us. Yes things happen but not that quick and theses associates should be trained better to know if an animal is sick! I wouldn't recommend buying a pet from them. Your choice but as a parent I don't like seeing my kids hurting!!!!! read more

Horrible experience at the grooming service, I brought in my new shih Tzu and they would not honor my appointment! 20min after standing there the groomer comes up and tells me that she can't take my appointment because she has to leave in an hour. Why would they schedule the appointment in the first place!! read more

Came in to buy shrimp and snails. I appreciated how the employees educate the customer on how to care for them. However, I didn't come into the store to be lectured by Tony (this is now my second visit where he snapped) about another competitors business practices. The first visit he became very agitated because I guess I'm supposed to be born with fish knowledge. And this second visit, I am getting lectured because Pet Smart failed to tell me how to move my creatures from the bag into the tank?!?! Seriously?! Calm down, don't you think that's probably why I'm now here...you're offering me something the competitors are not! read more

I haven't always had the best experiences here at this Petco when we had a dog but we recently rescued a kitten so I thought I'd give them another shot. I'm so happy I did! It isn't always easy to get assistance because they seem short-staffed but my son was able to flag down Chris, a new manager. She was absolutely wonderful to us and provided a lot of information and recommendations considering we have never owned a cat. She gave us a great cat coupon book that allowed us to get several basics for free and was super friendly and knowledgeable. Thanks Chris! read more

Petco - Pet Stores Near Me - Dale City, Virginia

If you get your dog groomed by Florencia WATCH OUT. She was so rude and when I said it doesn't even look like you care to help she said "that's fine." I cancel my appointment and walked out. Fix your staff she is horrible. I do not feel comfortable leaving my dog around her. read more

today May 31st 2020, my girlfriend and i went on our almost weekly trip to this petco for some dog food. per usual, it was very clean & nicely set up especially now with COVID-19. as we walked to the front to pay, we started hearing a Karen. this lady went from 0-100 & became increasingly rude to the staff simply because it was too late in the day to make a return. the woman & man working up at front handled this monstrosity incredibly well & professional, in my opinion they deserve a pay raise & lots of praise. in light of everything going on in the US, seeing these two amazing workers keep calm during this insensitive & very rude episode was very relieving. read more

The puppy I dog sit, came here to get groomed a few days ago. They left him half groomed, leg bruised, and he's been acting different ever since. When I asked his dog mommy if she got reimbursed, she mentioned they didn't even charge her. They did an awful job at this location! read more

I had the worse experience at this Petco location! My husband had dropped off our 5 month old puppy for a haircut and when I got there they told him to be back in a couple of hours after just 30 minutes he receives a call saying they just couldn't finish the hair cut bc the puppies hair was too matted. When my husband leaves the store he says that our Jax was so scared that he cried the whole way home. As soon as he sent me pictures of how they had left him I immediately called the store and asked yo talk to the manager. Once the manager was on the phone she was super unprofessional and rude. She told me our puppy was biting the groomer and she couldn't do it which was not what they had mentioned to my husband at all. She proceeds to say that "at-least he is safe and not hurt" and continues to be sarcastic with me throughout the whole conversation. When I asked her if he was biting why didn't they just leave him alone from the beginning she tells me that he started biting towards the middle of the haircut and they couldn't have guessed he would do that. She then ends the call by saying he's fine and for me to have a good day in the most sarcastic way possible. It really felt like she was trying to be extra ignorant. I have attached pictures so that anyone that reads this does not take their dog to this location. I am not one to even leave bad reviews and normally would just deal with it but after the way they left him and the horrible rude manager I dealt with I just couldn't ignore this. HIS LEG WAS ALSO BRUISED SMH read more

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I was needing to get my cats nails clipped over a weekend. I searched online to pet stores that offered cat grooming services, on there website they said that they did offer this services. I then called up the grooming salon to make sure and asked if they did this service the same day and if I could bring her in later that day. The man that I spoke to said that they did and I could bring my cat in to the salon in a hour. I got my cat in the car and drove over. Once I arrived there were many technicians in the salon and I women asked what I needed done. I let her know that I had called 45 minutes before and that I was here to get my cats nails clipped. She then informed me that they do not offering nail clippings for cats and that they haven't for over two years. I repeated the phone number that I called, and she said that was the salons phone number, but she was not aware why someone told me to bring my cat in. Needless to say my traumatized cat, myself, or any of my family pets will NOT be returning to petcos salon or petco for any of our pets needs. read more

Dont go here for any kinda of service. Been there twice this week and the first time i asked for help getting some fish i wanted. Waitin 20mins with nobody in site so i left. Today i went back. I really needed some water conditioner so i headed back. I was planning on gettin a couple fish but after walkin around 20mins i got my conidtiiner and left.. moral to the story. If its not on the shelf for u to get on your own. Forget about getting help. Seems like the employees avoid you read more

Next on the Pet Store Grande Tour.. And we are still in need of a Mystery Snail. Walked in and once again, nearly all aquarium lighting is turned off. It's hard to see in the dimmly lit back corner of the store to start with, so I have no clue what's actually available. Lighting was turned off last time we tried this location as well. We waited about 10 minutes and nobody came over to help us, so moving on. I had no communication with anybody at this store so there is no input on that part of the experience, but it's pretty outdated and pricing appears to be even higher than normal in the market. read more

I set up an appointment to take my puppy Sadie for her vaccination shots. The staff were very friendly and the veterinarian and staff were organized and got me through very quickly. I would recommend setting up your vaccination and pet needs at Petco when you can! Thanks! read more

It is the worest place you can have service for your pet. The people are unprofessional I had appointment for my dog to cut his hair The associate informed me it will take about 4 hours After 4 hours I went to pick up my dog the associate told me they just gave him a bath and they are waiting for him to get Dry I asked him have he had a hair cut the associate said no I asked again about the nail and ear cleaning the associate said no So 4 hours to give the dog just a bath? The excuse was they have many dogs today Really !!!!! So why you offered this appointment to me today? I had to leave my work one hour early No I waste my time and my Money with unprofessional people read more

This location is the most horrendous out of all the ones here in the area. My husband and I have given this location several opportunities and it continues to disappoint. The first was to pick up our dogs dog food which I was told they carry, only to get there and be told they don't. Once I arrived I found an associate and before I could even get the "can I get some help?" Question out of my mouth the associate said "I can't help you." The second time was an honest mistake as they canceled our dogs grooming appointments and didn't send an email, but they did leave a voicemail that wasn't received until after we arrived. This last time, was inexcusable. We rescheduled our dogs grooming appointments and arrive today only to be told we were scheduled in stafford. Why, in the name of common sense would we be scheduled in stafford if we made the same appointments with the same groomer at this location? I've already put in a complaint with Petco customer service and we will no longer use this location. At this point it's just a lack of respect for their customers time. read more

Brought my girl in to get a standard grooming done which is basically a shower and nails clipped. Needless to say they after only 45 min they called us and said she was all done and ready for us to pick her up. When we got her back it was very obvious the she wasn't even washed and only three of her paws were taken care of. On top of everything else, I'm assuming they nicked her because she has had kind of a limp since we got her back. Never steeping foot in this place again! read more

Poor grooming customer service. Made an appointment online for 1 week out, and a couple of hours before my appointment on Sunday they called and said we don't take appointments that late( 3:00pm on Sundays )and would have to cancel. I booked this online and the system let me do it and confirmed . I asked to speak with the grooming manager and she was even ruder saying my groomer went home sick...so I received 2 different stories about why they cancelled my appointment. The groomers should have checked their appointments sooner than 2 hours before I was to come in and cancel. Petco is a large company and they shouldn't have flaws with their online booking regarding times. If the groomers know this is the case, they should be checking the appointments daily to make sure appointments are not booked wrong. read more

The staff here are fantastic! I've purchased most of my fish here and all have been very high quality. Very pleased with the selection as well as the service and insight from the employees. read more