Today was my first visit to this Pet Food Express location, and it was such a wonderful experience! I discovered a few months ago, while visiting the Pleasant Hill store, that Pet Food Express carries my dog's food. Since moving to the Bay Area a year ago, I've been ordering it online, so I'm still learning which stores carry what. Recently, the Concord location didn't have the smaller bag of my dog's regular food, so I decided to try a different formula from the same brand. Unfortunately, my dog wanted nothing to do with it. I stopped by this location hoping they might have what I was looking for, and that's when I met Brandi. She was absolutely incredible! Even though they didn't have my dog's regular food in stock, she took the time to help me explore other high-quality options and recommended products that might encourage my picky pup to eat. The biggest surprise was learning that if my dog didn't like the food, I could return it for store credit. I had no idea this was your policy! Neither the Pleasant Hill nor Concord locations had ever mentioned it, even when the Concord team knew I was hesitant about trying a new formula. Because of Brandi's outstanding customer service, I was able to exchange the food my dog wouldn't eat and bring home something different. As soon as we got home, my dog happily ate some right out of my hand, so I'm feeling very optimistic! I also brought my blue nose pit bull with me, and Brandi was so kind and patient with her. My dog was a little overwhelmed by all the exciting smells, but Brandi kept her happy with treats and made her feel comfortable while we talked. Brandi truly went above and beyond. She was knowledgeable, patient, compassionate, and genuinely cared about helping both me and my dog. Customer service like hers is rare these days, and she made me feel like a valued customer. Thank you so much, Brandi! You've definitely earned a loyal customer. read more

Pet Food Express - My happy dog - Pet Stores Near Me - Benicia, California

Drove here w my family to get stuff for a guinea pigs. A female cashier got a disgusted look when she saw us upon our entry It appears she got another cashier to take her place when we had to check out These young employees now they get so traumatized And hello, it's a pet store July 5th approx 3pm Never stepping foot in again read more

This is my go to location, to grab my pup's food! He eats Primal raw patties and Fromm chicken vegetable kibble. We've been buying his food here for the past almost 9 years. Always nice and helpful staff! read more

Pet Food Express - My dog Gizmo - Pet Stores Near Me - Benicia, California

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Love this pet store! Clean and well stocked every time I go. Employees are friendly and helpful.

Friendly staff and a stocked store is a Plus! I like the self-wash stations, but the water pressure on the customer hoses is extremely low. I mentioned it to the employee, but even switching stations wouldn't guarantee better pressure, so I stayed since my 75+ lb pup was already soaked. What bothered me is the employee's sanitizing hose had much stronger pressure than the one we're given. With the wash being timed, weak pressure makes it hard to properly rinse a double-coated dog and still have time for conditioner (skipped this step) and drying. The spray-nozzle options are also inconsistent and lack real flow control. Management: Please improve the water pressure on customer hoses so we can actually bath/rinse/dry our dogs well within the limited minutes. read more

The manager there is very nice, friendly, carring, is well gromed, dresses conservatively which makes me confortable when I come into the store. He always remembers me and my dogs. I think he needs a raise in pay based on how well he keeps the store. read more

Pet Food Express - 2 maltese puppies - Pet Stores Near Me - Benicia, California

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I like supporting local businesses and Pet Food Express is one of them. I like how they support animal shelters on the weekends and police K9s. Today, we had to bathe our Pound Puppy for his first official bath. It's easier on our backs to use their facilities. The only suggestions I would give is to lower the price of bath tokens from $18.00 to $15.00. I understand that water use has gone up, but 4 tokens cost $54!!! Secondly, it would be nice if the dryer system had "warm" air instead of just blowing plain air. Lastly, the amount if shampoo at our station was very low. We brought it to the attention of one of the clerks. She said the nozzle needed to be turned, but the amount that dribbled out was still low. Perhaps the shampoo containers need to be refilled. Once these things are improved, I'm sure your other customers will appreciate the changes. read more

Pet Food Express - Teton's 1st Bath - Pet Stores Near Me - Benicia, California

I placed an online order with future auto deliveries scheduled. Petfood Express requested more information for delivery, which I supplied. Delivery successful message. Hubby went to pick up the order - which was delivered to the mailbox place where we get all mail & deliveries, and it wasn't there. Looked at the delivery notice... he had left it OUTSIDE the door to the business, instead of taking it in, as my delivery directions said. Contacted PetFood Express customer service. he was able to see my instructions, as well as the delivery person's picture. That driver has been blocked from doing deliveries for Petfood express, the tip was rebated to me, as well as the delivery fee. I will actually be in the area of this business today, and will pick up the replacement for the order. The system they have in place to review "misplaced" orders is fantastic! I will have no qualms for doing business with them in the future! read more

I have been going to this pet food express for a few years now and I feel some of your employees have no customer service skills . I would not say they are rude, but they don't make you feel very welcome!! As pet owners I expect friendlier staff. Plus pet food express is a bit more expensive than all other pet stores. Please take your customer service serious. One day you won't have business. read more

The other reviews about staff being rude is absolutely true. I've been shopping at this location for +13 years and have always been met with friendly and helpful employees, sadly, this was not the experience from my last visit at this location. The management staff does not want to offer any type of customer service and neither do the associates. Your best bet: order online for either pick-up or delivery from this location. Guaranteed limited interaction with people that do not want to be there. read more

I was next door and decided to stop by. They have really good quality items here. They had a car adoption going on . They also had refrigerated dog and cat food. They didn't have my cats food but we got a different type. We got a huge bag of litter pellets. We also got two birthday hats. I also noticed they had birthday cookies for dogs. Definitely worth checking out they were so cute. They also had dog washing stations. It was a little expensive but definitely worth the quality. It's also extremely clean in here. read more

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12/7/24 What a great photo w/ Santa! The line was short. Donation for the photo. You could take pictures w/ your phone. Thank you for putting this together. Will do again on 12/14/24. read more

Pet Food Express - 12/7/24 Wow, pic w/ Santa! Donation for the photo. Can take pictures w/ your phone. Thanks. Will do again on 12/14/24. - Pet Stores Near Me - Benicia, California

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Just went in and JOEY was amazing!! I just got a new kitten with an older cat in the house and he had all of the answers. There was nothing I asked that he couldn't tell me. I am so happy I went here and Joey made the experience so fantastic. Highly recommend! read more

Worst visit ever. The GM was not the nicest person. Shocking. This WAS my favorite location. I often came here because PFE guarantees their product. I never have to worry about returns or exchanges. Even prior to this location I've supported PFE. Today I was like at differently as if I didn't have any valid receipts for my items. I brought 2 receipts. I've been coming to this store since 2019. Spent thousands here on a bi-weekly basis. Even with my prior dogs. But when I have a receipt and I needed to exchange an item before, there were No questions ever asked. Now the new GM (with dark hair) never introduced herself was not customer service savvy. She claimed my item was not on the receipt. But when I reviewed it again (luckily) the item was there. Open or un-opened items were always guaranteed. She was not clear or even sure how the new policy was or did not quite explain it properly. She claims new management took over. Quite obvious. The lack of customer service truly shows. When another associate tried to re-ring my exchanges she fixed the error. I know I purchased all of these items together. So was quite rude. I'm not supporting this location ever again. You're not the only pet food store near my home. I've always praised Per Food Express in the past and told other people to go there because of their guarantee and the buy 3 get 1 free deal. If there was a negative star here that would be my rating. Not my loss. read more

Staff are very helpful and friendly. Treat the customers pets kind also, always a good experience

For one you have a pet washing service which you only have cold water and cold air drying neither of which is even worth paying for and with only a regular size bathtub you charge $18 for 20 minutes even though you have shampoo I can go to the car wash and wash my car for 20 minutes for 5 bucks and the chemicals that the car wash cost more than the shampoo for the dog You guys are way overcharging read more

I've been a customer at Pet Food Express in many locations for years. I'm deeply involved in dog rescue and spend hundreds a month on food. I've never had a bad experience at any of the locations except Benicia. The staff is just rude and I will be making the drive to another location from now on. So disappointing. read more

I stopped by today to pick up some new puppy food for my pups. Staff was very friendly and helpful. They took the time to show me different types of food and helped me determine what was best for my puppies. There's even a self serve grooming area if you wanted to take your dogs in. It is a smaller store and so they don't have all of the brands of food you're looking for. I'll definitely be back for the quick pick up needs. read more

I always bring my cane corso here for a bath he hates it but I like the space and it helps so I don't experience much back pain !! I like they have everything there for your convenience, towels, soap, dryers . read more

The staff here are always helpful and knowledgeable when it comes to food recommendations and the store holds a wide variety to choose from. Not to mention, they have a cute selection of clothes and toys for all dog sizes. They also have a vet that will station there a few times a month to do ear cleanings and whatnot. It really is a one stop shop! read more

This is a fantastic store for all of your pet's needs. The employees are very knowledgeable, helpful and friendly. The store manager, Kristen, personally helped me select a cat collar and name tag for my almost 10 year old kitty, Elsa, who has never worn a collar. I'm happy to report that Elsa is wearing her new collar/name tags this evening. Thanks Kristen and staff!! read more

Pet Food Express - Pet Stores Near Me - Benicia, California

All the brands I want are here, so super convenient Buy 4, get 4th of same kind of item free! Very prt-friendly helpful sales people who offer tastes of yummy treats. read more

Alexis and the girls at the front are SPECTACULAR and need to be recognized. They have literally helped me in so many ways! I'm thankful to be a regular at PFE Benicia because of these ladies. Kudos to you guys are your hard work, it does not go unrecognized by me or any other customer. read more

Friendly staff. Bathing facilities, vet, and training, dog food. What more could you ask?

It is always a pleasure to walk into Pet Food Express in Benicia! The staff here are consistently friendly and knowledgeable. Most importantly, they love animals as much as their customers do. My littlest rescue dog, Abigail (see photo), was born without a lower jaw and had been choking on the food she was given when I adopted her. I consulted staff member Alexis, who recommended a canned brand that would be easier for her to "slurp." More than a year has passed without a single choking episode! I can't tell you how happy that makes me. I also frequently visit this store for animals that are not my own. In fact, it was here that I first learned the basics of how to TNR (trap, neuter, release) two stray cats I had found behind the Benicia Clock Tower. I also contacted them with questions about how to care for an injured parakeet that my mother had found in the middle of the street. Each time, the staff went out of their way to assist me. Pet Food Express in Benicia will always have my business! read more

Pet Food Express - Abigail loves the staff at Pet Food Express in Benicia! - Pet Stores Near Me - Benicia, California

This review is only for the dog bathing experience. I don't mind paying the $18.00 to clean my pup there but every time I go the area is filthy, there is fur everywhere including the aprons you have the option of using are always covered fur. Floor is wet and covered in fur, even the hose for air drying are covered on fur. I understand dogs are in and out of that area but they should at least have a cleaning schedule where they frequently check and clean that area. I was the only one cleaning my dog this last time and I left covered in another dogs fur, it could've only came from the drying hose or the tub itself. So disappointing. read more

Today, I went browsing the store with my infant son. While there, the local school had let out and there were a lot of kids within the shopping center. A group of 3 girls (young teenagers) came in together. Within seconds, the employee at the front said that they have to be with a parent to be in the store. After the girls left, the employee reiterated "No kids allowed in here!" and laughed. It felt very odd and honestly made me uncomfortable so I strolled right on out of there. Since when are kids not allowed in a place of business? Surely it is safer for them to be there in comparison to the sidewalks or parking lot. I remember when I was young, I would have to run errands, buy supplies and such while my mom was at work. What a weird rule to have. I don't plan to stop by again. I'll go out of my way to support another business. This really put a weird feeling in my gut. read more

I went into the store on July 16 and Alexis help me find flea medication for my kittens and the mama cat. Unfortunately they also got worms so she help me find the medication for that as well. Alexis is a real gem. She is so helpful. Her customer service is top notch. The store is so well organized and very clean. Makes it really easy to find items you're looking for. There was also a spay and neuter Clinic when I went in that day and the ladies were so helpful, they help me find a place that goes based off of your income so I will be able to get these four boys fixed before I find them happy homes and also the mama cat spayed as well. So thank you ladies at the adoption clinic. You were very helpful and as always I just realized I had posted seven months ago and didn't even realize Alexis is so helpful that I sent her a second review. Now that is super customer service. You're amazing I'll be back. read more

Pet Food Express - Kittens resting after flea treatments - Pet Stores Near Me - Benicia, California

The customer service was awesome! MerIissa in Benicia, Ca. store was kind, helpful and very knowledgeable. She deserves more than the 5 stars!!!! read more

Got talked into doing the buy 3 and get a 4th free because we could return/exchange them later on. Unfortunately my dogs did not like the product. So in an attempt to return them even for store credit they refused 3 unopened bags due to a new recent '30 day return' policy. The cashier did not even suggest to take the food off my hands because what am I to do with it now? The dog food was not cheap and I am out at least $150. Very disappointed with the service and will not be a returning consumer. read more

Shout out to Benicia's Pet Food Express! I'm so grateful for their kindness and help on the evening of 2/2/22. My dog got sprayed by a skunk. I called them for advice and they said they have the oxygen wash and also shampoo. When I got there they set me up at the DIY bath station with the oxygen wash and also brought me "anti skunk" shampoo to use. They checked on me a few times to make sure all was ok. I was very appreciative. Thank you!! read more

I have gone in for a few things before and it was always pleasant. Yesterday I needed dewormer and flea removal stuff for a very sensitive senior cat. The employee must have seen the look of confusion on my face and came over to assist me. She took the time to explain some of the products and the ones she uses. I really appreciate that personalized customer care. You can't get that with online shopping. Thank you Pet food Express Benicia read more

I walk by this store often and despite their (more expensive than most other pet store) prices, I like to shop locally, especially when the staff is as friendly as they are in here. I've purchased a few things here in several occasions, and the staff seem knowledgeable about the products they carry. I also like that they host different adoption days several times a month, and have mobile vets come in throughout the month. Again, the prices are higher than most other places, but you get great service, employees who know what they're talking about, are super friendly, and the peace of mind that you're shopping at a place that makes a big effort to find many animals a permanent home. read more

Excellent Customer Service!! Especially Kristin, who has helped me many times. Staff is very attentive but not pushy at all! It's a pleasure to shop here and you can also order online for same day delivery. When we first found our little orphaned kitten, my husband went in to buy some supplies and was actually given a little starter kit to help us out. I have been a loyal customer ever since!! read more

Friendly bubbly service. Lots of great deals. Lots of products available to choose from.

Great place to bring the doggie for a wash. For $15 you get 25 mins to shampoo, condition, rinse and blow dry. There are unlimited towels for use and a few treats for the doggie when he is squeaky clean. read more

Great customer service of Kristin and David showed outstanding customer service They were eager to assist, there are good bargains and the store is super clean. read more

I am very happy about their service at this location. I have going during shelter and non-shelter in place and am amazed at the service they provide. My dog (american eskimo) is thrilled when he visits (except during shelter in place). The brands and foods make my dog very happy and cant compete with the other pet stores. Today I decided to take advantage of their home delivery since they offered a discount. Same-day delivery was beneficial and loved how they sent a card plus a treat. This really made the experience even more worth it. Not even Amazon can deliver this fast. I wont shop at those other stores because the service and products at PetFood Express is above and beyond. It's worth knowing what is going into my beloved companion and know they carry only brands which meet their standard. If you haven't done their home delivery service, please do. Worth it plus it keeps their staff safe during these uncertain times. read more

I wanted to share my experience with online ordering order pick up and delivery. Typically we shop the store but due to Covid19 we have had to change the way we do things now. Twice I placed an order for cat treats and litter which were picked up at the store front and yesterday we had dog food delivered to our home. All three times we received extra goodies and a hand written note, thanking us for the support. It's so refreshing and thought full to be treated so kindly and we are so graciously thankful to have such caring people working helping us take care of our pets needs. Incase your wondering the online order process was a breeze and easy to use, turn around time was same day and delivered with in the window time and left at front door as requested. I wish I knew the drivers name and the crew at the store yesterday 4/14/2020 because they all deserve recognition. Thank You !!! read more

I get dog food delivered monthly and they definitely know how to take care of their customers! On top of that, they always add notes to show their appreciation. If you ever need quality food for your pets make sure you check them out, you won't regret it. read more