Thank you PFE for your kindness today with our 3 adoptable pups from CCAS. Your team is always so welcoming when we bring in dogs for socialization and a much needed break from the shelter Today we had Joshua, Reese, and Suga Mama soaking up the love and attention First they got to go shopping for yummy snacks and chews, and toys, then they each got a puppachino. Your store is always well stocked and clean. The bath station is so wonderful- our shelter pups were in great need- and walked out looking amazing- freshly squeaky clean and anxiously awaiting their future homes read more

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Love them, service great. Nice people, ask them anything. They have helped me with finding what is needed to keep my McNab happy, thank you read more

Overall, really poor experience with customer service and rude employees regarding the self service dog wash. I've been using this location of Pet Food Express to conveniently wash my dogs every two weeks for years. While the store is clean and well stocked, employees are unhelpful and on several occasions downright rude. Specifically, the dog wash never has adequate shampoo or water pressure. When taking the time and spending the money to wash your dog here, the expectation is to have adequate shampoo to wash your dog effectively. After I told a team member there was virtually no shampoo in the bath spray and the additional shampoo they leave on the counter is now too watered down to be effective, instead of offering assistance she chastised me for taking the extra shampoo and using it all. The "shampoo" was so watered down there was no lather or scent. She then said it's for everyone despite no one else being there. The manager, Lindsay, was notified and handled the situation very poorly. Instead of intervening, offering any assistance or a remedy, she chastised me for using the all the watered down shampoo and accused me of throwing the bottles. I was completely taken aback by her attitude and being spoken to in such a hostile and rude manner. She is effectively alienating customers. Never have I been treated so poorly as a customer. I would not return or recommend this location. Very unpleasant and unnecessary experience. Shame on Pet Smart for tolerating this behavior. read more

Love taking my dog Hunter here for his baths. It's clean and the staff is friendly. A Filipino young lady helped us today (her name started with a L.... Lykes maybe or something like that) she was super friendly and helpful. We always stop by here after we take Hunter to the beach for his bath. The bath wash is always clean which is so nice! read more

Pet Food Express - Pet Stores Near Me - Martinez, California

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the dog washing station has gone downhill. I have been coming to this dog washing station since i got my dog 4 years ago. Today the price stands at $20 per token and the service is worse. there is usually cheap plastic gloves available which i always appreciated b/c my dogs hair gives me splinters, and today i got attitude for asking if they have any. the shampoo was extremely diluted so there was absolutely not suds on my pup, therefore i used the ones by the trash which are now in a little tray/dispenser and supposedly there are three different kinds but they all smell and look the same lol i had to pump a small amount of each and compare them. Anyways i hope it was just a bad day. read more

My partner purchased some items from this store for dog. She already takes a lot of medication so I wasn't sure to add another pill in to her daily digestion of everything else to keep her alive and going. I noticed my partner missed the date of return since it was after 30 days. But I was rest assured that it was returnable at any time if the product did not do anything for our dog. When I walked in, I spoke to a representative and explained to him the skin situation of my dog. All he did was point to where they have some sort of medication or over-the-counter product that help helps assist with reducing the itch, but doesn't confirm to help them with their skin reaction and allergies. I wanted the representative to know a little bit more and be a little bit more knowledgeable on the type of products that they are selling since my dog is very sensitive to many products. The representative went ahead and talked to his manager due to the product being over 30 days late even though we have the receipt. She came out, explained that she was not able to take it back due to it being over the 30 days...she had a bit of an attitude while explaining the situation. I than said well I would like to buy something else to help my dog with her skin rashes and she said no. Then I opened the product and showed her that it wasn't even opened. At that point her attitude changed and was able to provide me with a full refund in cash since the product wasn't opened and could be resealable. Anyways I left and went to the vet where they were knowledgeable and was able to send them the information of items I did my research on and they were able to assist greatly with over the counter medication. read more

We have been coming here for the past 7 years, since we adopted our "puppy" (and we live right up the street) He loves the grain free Salmon & peas puppy cereal & an occasional Lammy. Love the staff, they're super helpful and always know what to recommend! Recently, we added wet canned salmon into our pup's diet & not only does he love it, but some of his skin issues have been resolved. On our recent trip, they were currently out of that brand, but Rachel highly recommended another. It was less expensive but just as tasty (according to the fur-son). I love that it is pet friendly, and enjoy talking to all the doggies coming to the washing stations for a bath (yes, I'm that girl). They also hold adoptions for kittens and puppies several times a year. Love having a pet store so close to home that has such experienced and caring employees. read more

ALWAYS a wonderful experience at this store. I have two cats and have been going here for 2 years now. Helpful, welcoming, and extremely knowledgeable about their products. Crystal, Brandon, the man with the shaved head + mustache, and the woman with curly hair -- are a dream team. They always go the extra mile to ensure I find exactly what I need. Plus, it's clear that the store values its team--there's such a low turnover of employees, which speaks volumes about their dedication and positive environment. Highly recommend this place!! read more

This store is AWESOME! The products, the location, the pet wash and scale as well as the adoption events they have there are all wonderful but the best part is the employees! Each employee is truly an animal person as well as super knowledgeable about each and every one of the products they carry! Whenever I'm asked about dog foods and how to know what to get, I always refer the person to Pet Food Express in Martinez, they know what food is most suitable for each dog and they have indepth knowledge about each food and the ingredients within. Our community is so lucky to have this cohesive team of savvy animal professionals here and ready, willing and able to help with our individual pets care! read more

Pet Food Express - Chance and Hope, both working service dogs helping their humans live their best and fullest lives! - Pet Stores Near Me - Martinez, California

We have been transitioning our dog to a new food and we're looking for a food with very specific requirements, and visited this store a couple of times on our search for a new food and each time the staff was able to answer all our questions and pointed us to a great food. Their helpfulness and knowledge if the available products was outstanding! It's nice to go to a place that delivers such great service! 10+++ Dave B. read more

Always have good selection of pet supplies. It's close and local. Most of time it always has what I am looking for my pets.

I go in and I get greeted by two friendly staff members. Right away helped me to find what I was looking for. At some point three of them started looking for the best option for my pet. They were incredibly kind and helpful. So refreshing to see. I redownloaded this app just to make sure I give this well deserved review. Im glad I work near by this store. Im coming here and will ask for Jeff. Although, all of them 3 were so nice and helpful. You can tell they are a team in that store! read more

Went for puppy training with Cindi (The Canine Coaches). She was amazing and we really looked forward to the classes and all the information she provided. The staff around the store was also kind and friendly read more

I have NEVER had a bad experience here. All the employees are so helpful and accommodating! From product suggestions, to comforting feedback on the health of my pets, these folks are incredible. I love how they share stories of their pets and how they talk to my dog when I bring him in. And when I'm in a hurry and ducking into the store for a quick bag of food, they sense my rushed presence and get me served quickly. Most of all, I absolutely love that as soon as I cross the threshold of the entrance, I'm welcome with a warm "Hello, welcome in" and a genuine smile. read more

Pet Food Express - My receipt showing the donation to the shelter fundraiser that was given by my cat, "Baby." - Pet Stores Near Me - Martinez, California

I was at this Pet Food Express on the evening of (12/18) and the lady working behind the counter (can't remember her name) was so nice and helpful! Her warm welcoming and dog food suggestions were so awesome! It's people such as this associate that make me want to shop there all the time. Thank you to this associate and to the management for having a well-staffed and well-stocked store read more

When there was a shortage on certain dog foods, I really liked how all of the staff and locals looked out for one another. No one bought too much and instead everyone was able to feed the pets with little impact. Also, shout out to Rachel who gave great advice on pet treats and explaining how to give proper dosages for maximum effectiveness. And this is on top of all of the other great staff members who are always happy to help and give treats out to our dog. Thank you all for always being so friendly and helpful!!! read more

The staff at this location are amazing and so sweet! I've been shopping here for years for my chihuahua mix and they all love her and gave us amazing recommendations for training treats, enrichment toys and a slow feeder. I recently adopted a black lab mix puppy that has severe anxiety and abuse trauma that has never been given a bath in her 10 months of life. I tried to get her professionally groomed but it was too scary for her and it didn't work out. After that experience we took her to Pet Food Express to bathe her ourselves. While it was still scary for my puppy, the staff made sure we had plenty of treats to give her and let us walk around the store and feed her to help comfort her before we used the self-bathing station. This worked out perfectly for our puppy and I am so thankful for the staff for creating a safe space for us and our pup! read more

Pet Food Express - Indianas' first bath - Pet Stores Near Me - Martinez, California

Management. i've been going to the store for years when I bought the toy. I told salesperson I needed a Tuffy because my dog chewed through everything else.I bought it two days earlier my dog chewed it up in tow hours. Sales person offered exchange but manager said no. My dog's 14 years old I've spent thousands of dollars in that store. I'll never go there again. read more

So after I Yelp this company they send me a message that says there's a 30 day return policy and a 60 day return policy. 30 days for money back and 60 days for exchange. Ok . However my complaint had nothing to do with that. They kept repeating this to me and I don't know why. I called their customer service to find out why and they wanted a copy of a receipt... again I don't know why. It's obvious they hire people that are not capable of understanding a simple complaint or their own return policy's. My complaint was -attitude of Crystal and the -fact she weight the bag, -accused me of trying to return a empty bag of food, and -she was wrong, then saying I could -return it at a lower prorated price. (The return policy says you can return any unused portions wo restrictions) (The 30-60 day return policy was not my complaint, But it is a bad return policy.) read more

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I really like the employees that work at this store they are always super nice and helpful...and the store is always neat and tidy... Awsome customer service! read more

This is a great pet store with a very helpful staff. I have found the staff to be very knowledgeable on all the products. Pet Food Express also has a great return policy which is great because my dog is very picky. Thanks for all the help! read more

I come here at least once a week, sometimes three! I love every single employee, they're all so helpful, ask about my dog by name, and if I don't have my daughter, they ask about her too. This is by far my favorite pet store, between the employees, customer service and buy 3 get 1 free, I wont go anywhere else. read more

Went in to bathe our dog. It was the first time using the self wash here. Sarah was so kind, helpful and attentive! She greeted us right when we entered the store, even though she was in the middle of a project. She then showed us how to use the pet wash and really answered all of our questions before we could even ask them! Double her salary, she's a gem!!! read more

I just had to give a review of the gal who helped us out today. My husband and I were bringing our pup in for a wash and there was a guy in front with his malinois that I assumed he was training so we held back for a minute. I then asked him if it was okay to pass and he said yeah she's really friendly. But then she went and lunged at my dog nipping at his face as well as another passer by with his dog. We essentially got backed into a corner and one of the employees immediately came outside and put herself in between us to de escalate the situation. She handled it great and I'm very thankful she stepped outside. Wish I would've gotten her name but needless to say the employees here are great! read more

Been coming here for years. I appreciate the friendly staff. Shout out to Krystal for being so friendly and knowledgeable. Typically come here a couple times a month to wash the furball. Place is always clean and organized. They even have giant windows next to the dog wash station so your pup can people watch to pass the time. Would recommend! read more

My dog was "skunked" and I needed to get him cleaned up STAT! The Pinole location happened to have a power outage so I went to Martinez. Once there, Crystal helped me with special shampoo & spray plus helped me get the bath started. Both my dog & I were feeling and SMELLING much better when we left. A very positive ending to a stinky situation. read more

Walked in to buy some cheapo Fancy Feast cat food for my cats. I was informed that PFE doesn't sell the cheap foods with lesser ingredients. I was about to walk out the door when Rachel offered to give me a couple of samples to take home and try. She was very knowledgeable and asked all the right questions to hone in on what my cats might prefer. She gave me 2 free samples and they actually liked them! I went back 2 days later and grabbed a variety, I appreciate the efforts above & beyond Rachel, Thank You!! read more

Rachael was super helpful and patient in helping our new senior adoptee get set up with everything he needs from sweater to flea meds.

Rave for Pet Food Express So happy with the customer service today at Pet Food Express located in the Nob Hill Shopping Center. The staff always greets us when we walk in and asks if we need any help. We will continue to purchase our pet supplies with them. Thank you for a very friendly and courteous staff. read more

People are extremely helpful in advising best dog foods that my picky Shih Tzu will eat and healthy for her. Returns & or exchanges are a breeze read more

We are new dog owners, and this is the only place we come to for our needs. The main reason is the staff. They are extremely knowledgeable and helpful and always have the BEST recommendations for food, toys, bones and much more. Seriously, just ask an associate you can tell they genuinely care about animals and are knowledgeable on products and different types of dogs (in my case). Rachel is someone who I always see and she goes out her way to recommend food, doggy dental products and more and everything she has ever recommended is now our daily purchase. Rachel is very kind and gives us a great welcome everytime we come inside the store. I dont know if all pet food expresses are like this but I highly recommend giving this place a shot. read more

Krystle is fabulous. I love going to all of the local Pet Food Express stores because the staff at each store are helpful, knowledgeable and caring. I dropped by the Martinez store unplanned and was greeted by a huge smile by one of the staff members - Krystle. She was warm and eager to help me find a well fitting harness for my dog. She guided me along and continued to offer assistance while discussing the options of various harnesses . I liked that she didn't reach for the most expensive harness and sat with me to find the best one to fit my sweet pup.After purchasing what seemed like a good harness, my pup was able to move her leg out of the space provided. Since it didn't fit as well as assumed, Krystle helped in finding a better fitting item. Everyone was friendly including Rachel at the front counter. read more

Fantastic Pet Food Express. Must thank Trinity who helped me & made the customized nameplate, unusually printed on both sides, that I love. Had just adopted Agate from Jelly's, a no-kill shelter in San Pablo. He's a 4 month old kitten that being my favorite color, all black, I think is a Bombay or mostly Bombay. My current cat Chi, about 9, needed a new friend as I unfortunately had to euthanize Abdul, his friend his entire life, due to face cancer. I want to also thank the 1st woman who assisted me on the floor. Highly recommended. They care about animals! read more

Pet Food Express - Agate the Day I Adopted Him. - Pet Stores Near Me - Martinez, California

Long time fan of the company! This was my first experience with the Martinez store, and it was by phone, trying to problem solve acquiring a specific dog food out of stock in my local PFE, and back ordered overall, but some cans were still on the shelf in Martinez. It's a food that my sensitive-tummy senior pup tolerates well, and I don't like being out of it. I'm some distance from Martinez and could not get there before closing. Manager Rachel spoke with me and was gracious and generous with her time at the end of the day. Me securing the food got sorted out, and I'm so appreciative! Thank you, Rachel and Martinez Pet Food Express. Fantastic customer service! Smiles, Allison and pup Remy read more

A great place for all your pet needs. Whether toys, food or a special treat for your fur baby. The staff is super friendly and always making great recommendations. Definitely a place for pet lovers and all the little fur babies. read more

Their staff is always helpful. Rachael was really helpful at the register. I wish I remembered everyone's name for this review. The girl with the white tacoma truck all tricked out is REALLY REALLY helpful. And unfortunately I forgot her name for this review but she deserves accolades, too! read more

Great customer services, I was wanting to change where I purchased my dog food, I was not happy with the other place I used to by my pet food at. When I walked into pet food express I was greeted and asked if there was anything they could help me with I told them what I was looking for and they had suggestions on what would be best for my dog since I was changing brands. They were very knowledgeable and help me find the perfect food and my dog absolutely loves it. The customer service and staff are very knowledgeable with excellent customer service. It made my shopping experience a really great one. I will be shopping for my dog food at pet Food express from now on thank you to all the staff for the friendly customer experience. read more

Clean, organized and pleasantly fragrant, this Pet Food Express location is among the best. Its staff is always friendly, well-informed and never hesitates to warmly greet each customer. On this particular occasion, Chris was very gracious and politely efficient during a hassle-free return. Aside from great customer service, this location offers an extensive selection of holistic and natural products so that customers aren't limited to brands laden with chemicals, sludge and fillers. Quality treats are available here as well. And, of course, there's a wide range of toys and accessories. Overall, a fun place for pets and their parents to visit! read more

Shout out to Toni (I don't know how to spell her name) for helping me order cat food for Forrest!!! When I called I asked if his cat food was in stock, she went to go check and like a dumb ass (yeah I turned into one of those people) I did not ask how many she had in stock so she went back and looked for me and then set whatever she had in stock aside. THANKYOU!! read more

Pet Food Express - Forrest says thank you too! - Pet Stores Near Me - Martinez, California

My first time in the store was one of the best customer service experiences I have ever had. Toni was extremely knowledgeable and helpful. She knew ingredients for each food and helped me find one that was right for my German Shepherd. I never knew how AWFUL Petco was until I came to this store. I will never go anywhere else. read more