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    Pet Food Express

    4.5 (95 reviews)
    Open 10:00 am - 7:00 pm
    Updated 3 months ago

    Services - Pet Food Express

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Pet adoption

    Pet Food Express Photos

    Recommended Reviews - Pet Food Express

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    Reviews With Photos

    Chance and Hope, both working service dogs helping their humans live their best and fullest lives!

    This store is AWESOME! The products, the location, the pet wash and scale as well as the adoption events they have there are all wonderful but the best part is the employees! Each employee is truly an animal person as well as super knowledgeable about each and every one of the products they carry! Whenever I'm asked about dog foods and how to know what to get, I always refer the person to Pet Food Express in Martinez, they know what food is most suitable for each dog and they have indepth knowledge about each food and the ingredients within. Our community is so lucky to have this cohesive team of savvy animal professionals here and ready, willing and able to help with our individual pets care!

    My receipt showing the donation to the shelter fundraiser that was given by my cat, "Baby."
    Christina R.

    I have NEVER had a bad experience here. All the employees are so helpful and accommodating! From product suggestions, to comforting feedback on the health of my pets, these folks are incredible. I love how they share stories of their pets and how they talk to my dog when I bring him in. And when I'm in a hurry and ducking into the store for a quick bag of food, they sense my rushed presence and get me served quickly. Most of all, I absolutely love that as soon as I cross the threshold of the entrance, I'm welcome with a warm "Hello, welcome in" and a genuine smile.

    Indianas' first bath
    Sidney S.

    The staff at this location are amazing and so sweet! I've been shopping here for years for my chihuahua mix and they all love her and gave us amazing recommendations for training treats, enrichment toys and a slow feeder. I recently adopted a black lab mix puppy that has severe anxiety and abuse trauma that has never been given a bath in her 10 months of life. I tried to get her professionally groomed but it was too scary for her and it didn't work out. After that experience we took her to Pet Food Express to bathe her ourselves. While it was still scary for my puppy, the staff made sure we had plenty of treats to give her and let us walk around the store and feed her to help comfort her before we used the self-bathing station. This worked out perfectly for our puppy and I am so thankful for the staff for creating a safe space for us and our pup!

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    4 months ago

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    9 months ago

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    1 year ago

    Always have good selection of pet supplies. It's close and local. Most of time it always has what I am looking for my pets.

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    1 year ago

    Rachael was super helpful and patient in helping our new senior adoptee get set up with everything he needs from sweater to flea meds.

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    2 years ago

    Business owner information

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    Pet Food E.

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    Page 1 of 3

    Ask the Community - Pet Food Express

    Do they trim/groom cat's nails?

    No cat trimming of any kind

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    Review Highlights - Pet Food Express

    I really like the employees that work at this store they are always super nice and helpful...

    Mentioned in 6 reviews

    Read more highlights

    PetSmart

    PetSmart

    (272 reviews)

    I am writing about their Pets Hotel. I have a cat named Brenda who is the "aw diva of cat coziness"…read moreand if she doesn't feel comfortable she will let you know. I have never heard any one of the hotel staff ever complain about her when I pick her up. I've dropped her there several times, even around some busy Holidays they did their best to accommodate Brenda. I really appreciate the effort they've taken in scheduling, it's been quick and efficient. The prices are also fair here. It won't cost you an arm and leg to board your cat. They also take time and engage with you cat so they don't get to lonely or homesick. I don't have any dogs, but love seeing their Doggy Daycare which is closely attached to the Pets hotel where I go. The dogs seem to be having a party!

    Groomer: Ruby Location: Petsmart Concord Ca…read more If I could give zero stars, I would. I brought my dog Benny in for a simple maintenance cut and bath. His hair was long, and we specifically like to keep him fluffy. I showed the groomer a photo of the exact style we wanted -- a fluffy "teddy bear" cut -- and clearly stated that if they could not achieve that look, to please keep his hair long. I dropped Benny off at 9:30 a.m. and was told to return in one hour, which is typical for his usual groomer. When I called an hour later (after realizing I had missed my other dog Teddy's appointment and apologizing to the groomer scheduled for both dogs), they weren't even finished with Benny. I assumed the delay meant extra care was being taken. Benny was not ready until 1:45 p.m. -- over four hours later. When my husband picked him up, he looked like a completely different dog. His hair was completely cut off. It looked nothing like the photo I provided and was nowhere near the fluffy teddy bear cut I requested. It was extremely disappointing. What concerns me even more is Benny's behavior afterward. He is almost one year old and has been groomed regularly since he was a puppy. He is normally energetic, confident, and affectionate. When my husband picked him up, he was shaking and visibly nervous. Even two days later, he seems timid and withdrawn -- which is very unlike him. It makes me question how he was treated during those four hours. I understand that grooming salons get busy. However, communication and following clear instructions are basic expectations. I left my dog there trusting he would be cared for properly. This cut cost $110 -- more than the $85 I typically pay at a private boutique groomer who consistently does an excellent job. The quality did not reflect the price. I will not be returning. I only booked here because our regular groomer did not have availability that day. That was a mistake I will not repeat. Very disappointed.

    Pet Food Express

    Pet Food Express

    (442 reviews)

    Mission

    We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

    High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

    Pet Food Express - petstore - Updated May 2026

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