We have been to other pet paradises before but we're truly upset after the staff was not transparent with us. Both our dogs have been in the Wesley chapel office among others and have thoroughly enjoyed it however we learned that some derogatory remarks on one dog's account after visiting the Wilmington location. We consistently saw one dog on the camera and often did not see the other. When we picked them up a staff member said they called pet paradise Wesley chapel to ask if one of our dogs was allowed to play with dogs which they said yes they were. The staff simply told us one of our dogs seemed scared but did not go into further details. When dropping them off this weekend at Wesley chapel we learned that one dog's account was flagged to not play in group play. This is very concerning because we were not contacted or advised this by this location. Simply, this location seems as though they do not know what they were doing. Our dogs are not aggressive and we do not know why a staff member flagged her account. Additionally, when we were signing our dogs in, a male staff member was signing in regulars prior to us even though we were first in line. I felt like this was a sign of things to come and I was right. Don't take your dog to this location. Truly felt like there was no transparency with us and that both dogs needs were not taken care of. Also, there is a comment from the location indicating that they will be reaching out but I have not heard any correspondence from anyone at this location. I want the public to be aware so it doesn't appear as though they have reached out when they simple have not. read more

This place is amazing. As far as bad reviews are concerned if you don't feel comfortable bribing your dog to a dog park, don't bring them here. My 10 month old Cane Corso absolutely loves this place and adores the staff. Daycare here has helped her so much with socialization with people and dogs. She is so much better because of it. Sometimes they even do picture days!! read more

Pet Paradise Wilmington - Here is my girl as a fairy princess - Pet Training Near Me - Wilmington, North Carolina

Claude had a horrible experience with a previous dog care and boarding place. But as soon as we took him to pet paradise he perked right up. He basically drags me out of the car to go inside. He loves all of the staff and especially loves swim time in the pool. Every weekend we drop him off he is tired and happy. If I could change anything it would be having one closer to the house and how you have to schedule doggy days. They book up so fast that we have to really schedule in advance. But all in all super duper happy with camp!! read more

Pet Paradise Wilmington - Claude loves Pet Paradise - Pet Training Near Me - Wilmington, North Carolina

Horrible care and neglect. You can never really know how a dog daycare/board takes care of your pups even through the cameras. We took our pups to daycare this morning and kept checking the cameras anticipating to see them running around in the outdoor area. By 1:30pm we still hadn't sent then running around on any of the cameras. Concerned, we called and they had stated that they played in the outdoor area that's not on camera... We had asked if they could put the pups in an area that we could watch them, so they did at 2pm. At this point we were practically watching them the entire time, not really enjoying the day. And the workers never came by to refill their waters, not once, mind you it's 75 degrees out. We know this because the bowls were tipped over and our pups were continually checking the bowls but not drinking. To the point that our dog was drinking the puddle of left over rain left on the cot. Needless to say, our dogs were poorly treated and would not recommend this place to anyone who really cares for the well-being of their pups/kids. The pictures were screenshots within a minute of each other, clearly he was searching for water. read more

Pet Paradise Wilmington - Pet Training Near Me - Wilmington, North Carolina

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This place has all the bells and whistles I wanted. Clean, friendly staff, reasonable prices, and most importantly my fur baby seemed happy. My dog attended day camp here for about a month with no issues. I boarded him for a few days and he returned with discharge from his eye and one side of his mouth looked strange (I was later told by the vet that this may have come from gnawing on something for an extended period of time). I asked the staff about both minor injuries and no one seemed to notice. A day or so later I went to pick up my dog and was told that an incident just happened between my dog and another dog being boarded there. Over the span of about 3 minutes I was informed that my dog would not be able to return until a month or so after he completed obedience training. I was so shocked by the dismissiveness of the notice that I asked the staff member to repeat herself. According to her, my dog had "attacked" another dog. [My dog is still a puppy, has been in my care for 2 months - he was a rescue, and has never exhibited aggressive behavior to another dog or person in my presence. However, he does love to play and is still working on basic commands in training.] I understand the safety of all animals and the need for the facility to ensure this safety is maintained. I also understand and appreciate a prompt and appropriate response whenever a safe and enjoyable environment is disrupted. What I don't understand is how the staff thought it was appropriate to make an immediate decision and notify me while standing in the lobby. I later sent a detailed emailed describing the encounter and my frustration. No response. I called back, was put on hold and then told the manager on duty was unavailable. She then called me back and left a voicemail saying she wouldn't be available after the VM but I could speak with someone else (?). Per Paradise provided a prompt refund for the additional class cards I purchased. And once again, while my dog was there he was extremely happy. In this regard, I would recommend the facility. However, in terms of professional communication and follow-up, my experience was unacceptable. read more

Pet Paradise Brings Peace to my Gracie! Hey folks. I moved from a huge overtaxed but stunning home in Bergen County, NJ with an inground pool. I lived there 26 years. Gracie is 9 and grew up swimming. Oh oh the joy it brings her. But a 6 Br house is too much for a couple. We moved to a townhouse in a different county in NJ ... grrrrr, no pool for my girl who adores swimming PLUS she didn't understand moving. Then an awful family thing happened, and I decided to leave the state. Hubby and I have always loved Wilmington area. Oh, but oh Gracie's separation anxiety went THROUGH THE ROOF. I searched for places where she could swim. I know her. Swimming makes her forget all unhappy things. Gracie and I both love love love Pet Paradise. The staff is uber friendly, helpful and informed. We received a full tour, we learned what Gracie's day would be like. I requested 2 swims a day ... and she gets it! When I pick her up, she's mellow! Wow. She has used all her energy to swim and play play play with the other happy, active dogs. I highly, highly recommend Pet Paradise. I've only once before given a review BUT I wanted to share for other pet lovers. Yes Get a mani pedi. Your baby is having a blast. Thx Pet Paradise Hugs, Kathleen and Gracie read more

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So far it's okay. This is only our 2nd time at doggie daycare here. I keep the laptop open so I can check the webcams often and our pup (Lab puppy) looks bored to death. Normally she is extremely active. No one playing with her. Everyone (humans) just standing around. May change review after a few more visits. read more

Pet Paradise Wilmington - Pet Training Near Me - Wilmington, North Carolina

Large nice facilities for pets of all shapes and sizes. Staff is attentive to manage a friendly environment. Grooming services cleaned up dogs nicely at the end of their play day. read more

It didn't work for my cat, she is very playful and likes to be around people. We gave it a try, but no. I got there close to 7Pm and my cat was placed inside a type of cabinet with a glass door, no bed for her inside this thing and no toys either. 2 days later I went to pick her up, and she was trembling and scared.The staff seems really nice, but I wouldn't recommend this place based on the reaction of my poor cat. I wish they had a least a better, comfortable and spacious place to put the cats. read more

The positive is the people who work here are wonderful. They seem to really care about the dogs and readily answer our questions. The BIG negative is this is the second or third straight time the cameras haven't worked so we can't watch our dog. This is a big reason I picked Pet Paradise. The workers are equally frustrated. This will be our last visit since cooperate refuses to rectify the situation. read more

Several things went wrong when we left our 10-11 year old rescue Golden Retriever, Rigby: 1) our 10-11 year old dog was attacked in the outdoor play yard by younger, larger dogs that chewed off a part of his ear! Your staff asked me if I received the message, which I did not. No adjustment was given in our price and I believe, based on the videos, he was kept apart from the other dogs and in the sun, not the shaded area while he was healing! Unacceptable. 2) we were charged an extra swim fee, daily. The camera system over the pool has been out of service since January, per one of your staff who advised me on pick-up when I questioned her! How do I know they actually let our dog swim every day?!?! Unacceptable. 3) I left a bed for our dog to sleep on at his age, permissible under your rules. When the bed was returned, there was not the first dirty foot print, hair or dirt mark after he was outside, swimming and playing. He's always stressed when boarded, mega hair balls, so I assume the bed was not in his stall. Unacceptable. 4) kennel cough - he was returned with a terrible cough. I noticed it when the handler returned Rigby to me in the lobby, 2 staff members told me he was fine, just excited! What a bunch of nonsense, no one heard his cough previously in the yard, in the kennel? Very hard to believe. Unacceptable. 5) I drove an hour and a half to deliver the Rigby, from home in Myrtle Beach, SC and to pick him back up - 6 hours on the road. When I left him, I advised I would be returning from a trip to Texas and our flight arrived late in the afternoon but I was sure I could pick him up by 7 the posted closing time. I called on the way advising I would be between 6:30-7:00 and was told to hurry, they normally leave at 6:30. Unacceptable. We will never be back and would like a refund for our inconvenience and terrible experience. This was our go to location when it was Paw Beach. The ownership change has not improved the service, sadly it has gone backwards. read more

Excellent facility for pet boarding and daycare! Modern and clean rooms and attentive staff make this place above the rest. Our dog was brutally attacked by two dogs a year ago while napping on our porch. She trusted no one and feared other dogs. We took her here to socialize her. The staff worked with her. Slowly introducing her to other dogs. They worked miracles with her. We are forever grateful to the staff and this place. Dont settle for less when it comes to your pets. They deserve the best care when you go out of town! read more

Great place for daycare/grooming. Staff is always friendly, smiling, and saying "Aloha". Doesn't matter if it's 8a or 5p. They all seem, and as they should, to love their jobs. The facilities are very clean. Nice outside and inside area for both groups of dogs, small dogs and big dogs. They have live web cams so you can check in on your furry child during the day. I plan to bring my dog here for an overnight stay in the next few months. I feel comfortable, happy, and safe with leaving my dog in the great hands of Paw Beach employees. read more

This is the best place ever for your four legged friend or friends!! I take two dogs on a regular basis and get great the best service. The ALOHA greeting is always a great welcome and the staff is very professional and friendly all at the same time. The dogs have a beautiful play yard, for small and large dogs! Shade sheets and baby pools to beat the heat. While I am at work I can check in on the dogs and see them play. A quick peek at the dogs playing and getting fresh air and exercise can make any day at work better!! So much to tell, from the beautiful boarding rooms to the salt water pool to the cat villas too. (the cats have a couch and a fish tv) If you have not taken a tour and need pet care, go see it! I must also mention the great training classes offered there by Salty Dog Obedience Training a must as well too!! Crazy for the dogs!! read more

This is a wonderful place and the staff is really, really good. My dogs love going there. My only problem is in trying to get in touch with them to make payment for a reservation. Because I want to make a reservation for a holiday period I am required to make a deposit which is fine. However I have been on hold for 40 minutes waiting for somebody to take my money. This is the only complaint I have. read more

By far the best place to board your dog. I only trust Pet Paradise and I am so happy they have been able to accommodate my dogs over the past four years. I've never had any problems. Staff is professional and they all really do care about your pets. read more

Pet paradise provides an exceptional experience for pets. We have been bringing our Cavaliers here for over a year. The staff is very friendly and helpful. Quality care! We feel like the daycare and boarding provided are our pets' next best place to home. We highly recommend Pet Paradise! read more

We love this place. Our high energy GSP goes to doggy daycare every week day. They have a great orientation process (which is free, by the way) to make sure your dog will fit in well. I can check on Jasper at any time on the web cam. He is excited when we get there, and worn out when we leave! I have read some complaints about the prices, but let me give you some context: We had a dog walker (who we loved) coming to take Jasper out twice a day before he started daycare. It was $25/day and still wasn't giving Jasper enough exercise and play time. With the unlimited daycare package, assuming he goes 5 days per week, it is $3 less per day and he gets to play all day. That's a deal in my opinion! read more

Pet Paradise Wilmington - Worn out from playing all day! - Pet Training Near Me - Wilmington, North Carolina

I will be taking my dogs to a competitor due to the complete lack of customer service and communication between employees. I called to confirm I would be able to bring my puppy to an "assessment" to see if she would be able to be boarded. I confirmed the age of my puppy and that she had not been spayed. The employee assured me all of the details were fine and I would be able to drop her off for the assessment. I just tried to drop her off and another employee told me she was unable to stay because she had not been spayed and she was more than six months old. I told the employee I spoke with another employee on the phone and was told she was approved to come in for her assessment. The employee looked at the other employee working the desk and they both shrugged their shoulders and turned me away. Being told one thing on the phone, and then taking the time out of my schedule to bring the dog to the assessment only told she could not stay, definitely has made me decide I will no longer spend money with this business. read more

Only place I've found where id consider boarding my cats. There are a lot of fancy boarding places cropping up now catering to dogs - even though I'm sure paw beach is the best in town in that arena as well- but what is different about them is that they also take really great care of the kitties!! The "Katmandu" room is spacious and clean- each of the 5 or 6-level kitty condos are pretty spacious on the inside but also very clean. No animal stink. I looked at a few places to board the cats before finding paw beach and all the other places basically offered to put the cats in a small cage in super close proximity to other animals, often with dogs barking near by. The environment in Katmandu is totally peaceful; separate from the dogs, with lots of space, light and privacy. They are let out of their condos at least once daily to "prowl" around the main space; obviously in turns so they don't interact with any other cats. They have a webcam in the room you can observe the main shared area and sometimes catch them on their prowl. I've also observed that they are regularly cleaning all the common space as well as the condos. They take pictures of my kitties every few days and email them to me. It's also reassuring that they have a DVM on staff so if there's ever anything that comes up they can be looked at by a professional. Never had an issue but its nice knowing he's there. All in all, if you have high maintenance cats or spoil your cats, don't have a pet sitter for home, and don't mind spending a fair bit of money ($18.95/night each cat- 20% off the 2nd cat fee when they share a kennel) then this is the nicest place you can board a cat. Addendum: I am now also a dog owner and they are the best for both daycare and boarding- though you WILL pay for it $$! My pup absolutely adores it there (and definitely more so than 2 other day cares he's been to- I can tell) and the staff are phenomenal. They really spend time with the animals and get to know all of the dogs. Hearing them talk about all my animals, you know they are giving them the love and attention I think they deserve. read more

Paw Beach, I love you. The first time we took our pup here was because our regular kennel (which was very average, and which we had a hunch neglected him a bit, since he never wanted to go) was booked for Thanksgiving. We signed up for the new Paw Beach, and never looked back. Our boy loves it here - from daycare to boarding to baths, it's by far and away his favorite place. He always scampers inside and is so excited to see his friends! The staff here is so attentive. They all know us (including my daughters) by name, and are always positive. We receive photos of our boy when he is boarding there, and are always ensured that he is having the best time. It's a little on the pricier side for boarding, but you can easily control how much you pay by setting different "packages", which change the amount your dog exercises, swims, etc. Wilmy is so lucky to have Paw Beach! What a happy place! read more

I love Pet Paradise! It has made a tremendous difference in my dogs life, and in mine. The staff is courteous and caring. They take such great care of my dog! Every time I walk in to drop off my dog I am greeted with a smile. They have a genuine interest in my dog. I can't say enough great things about them!!! read more

Very COLD and INSENSITIVE along with POOR CUSTOMER SERVICE DISREGARD THE BEST CHOICE award!! I have taken my Pom here a handful of times over the last year and a half. Each time, he has shown more and more fear upon arrival. Every time staff assured me he loved it there, had his friends, made friends easily and really enjoyed himself once inside. CAMERAS I had once witnessed a staff member on camera seated looking at her phone for the whole time I kept the page open - about 10-15 minutes. She made no interaction with any of the dogs and didn't even bother to break up/discourage fights and bickering. I've been told several times my dog gets along well with the other dogs and loves it there. My dog has always gotten along very well with other dogs. I'm not worried about the other dogs. I'm worried about the care, or lack thereof from the humans... THIS LAST TIME my dog was boarded for a long weekend. When I arrived, he was very scared and I told staff I didn't feel good about this. They again told me he loved it and would be fine, as a girl from the back came out and took him back while sweet talking him. The manager and other front staff members added nothing to foster confidence in the stay. The manager was very curt and cold, dismissive and evasive. I asked about the times I could see my dog on camera, as the last time I was unable to find what time this was and was never able to see him on camera. The manager told me "first thing in the morning, after lunch, and in the afternoon". I asked her what time was first thing in the morning. She then went on to flippantly talk about the cameras and noted the small dog camera wasn't working, but I could see him on the indoor camera. I again asked about the time. She then said I could call to find out. At this point I'm thinking, sure...give you time to prep for the cameras and show off! I asked at what time was "just after lunch" and "in the afternoon". She again suggested I call ahead. At this point, I needed to go on my scheduled trip and hoped for the best. Over the weekend every time I or my son checked the web cams, we never saw our dog. We saw other dogs, but not ours. In fact, the only time I was able to see my dog at play on camera at length was during his first stay. I did not call, as I didn't want to watch a "show". GROOMING I always schedule a grooming upon pick-up, because when I don't, he comes back a mess. Usually the grooming is pretty good. This time, he came back appearing to be neatly groomed at first look. As soon as I got him home and put my hands all over him, I found 3 knotted areas that needed raking with a cutting de-matter. PICK UP When I came in to pick up my dog, the manager was at the front again and took my payment. She offered nothing about his stay. I was told "the girls in the back" could report, as they took care of him. When he was brought out from the back, the girl who took him out to me made no eye contact with me, handed me his leash and his bag, then left!!! Without a word! Not a hello, a here ya go, or nothing!! The next morning when I opened the bag to take out his one toy, I found a report card inside. This is new. I'd never before received one. The areas of report were on FOOD, POOL, FUN, KISSES and OVERALL, then an area for notes. His reported stated he cleaned his bowl; Preferred to stay dry; Made new friends; was Super affectionate, and DIDN'T WANT TO LEAVE - yet as he was brought up front, he was pulling at his leash!!! Even before he saw me! NOTES were generic: "***** is such a sweet and handsome boy! He loved going outside with his friends and relaxing in the sunshine! We can't wait to see him again! (heart) Paw Beach" I paid for the max play time and INDIVIDUAL time, yet NO ONE was able to report on this or his interaction with any staff members!!! I feel confident that he was neglected. I expect my dog to be tired after playing with other dogs, but he was just WIPED OUT. His eyes dead, and he wandered off at home instead of seeking my companionship. He is still a bit shell shocked after 24 hours and still not quite his self :( I will no longer be listening to Best Choice (note: these are popularity votes and often votes are from friends and family that don't ever use services) or to reports he loves it there. I see that he does not! read more

It's not a bad place, has the pool which is pretty awesome and a decent size playing yard but I just didnt get a great feeling for some reason. I have heard some bad things but wanted to try it out for myself. There isnt anything they did that stood out good or bad. I didnt like how badly it smelt there and I didnt like how the staff didnt seem to enjoy their job. I was told my puppy had to be put in "time out" because she had too much energy??!! and when i was being told this I felt like I was being scolded. This place is just not for me and I would have a hard time recommending this location to anyone. read more

I never got past Lindsey the receptionist. Not very helpful, unwilling to offer any suggestions for someone in a pinch. I think I would rather send my dog to a place that has compassion. read more

In summation, clean big facility, caring staff, and fun activities for dogs of all energy levels - highly recommended! I boarded my dog here last weekend for the firs time. The facility is very open and clean (re: doesn't smell like a kennel). I was overwhelmed with how kind and interested the staff were in my dog, particularly with all of her personality nuances. She was a little nervous going in, but she adapted really well and really enjoyed the dog play time. When I picked her up, the staff gave me a very detailed rundown of how my dog's trip went, including her mood and anxiety at varying points in the trip, so I know they really monitored her. It's a little more expensive than I'm used to paying to board my dog ($42 for a 50 lb dog), but it was so, so, worth it that I wouldn't hesitate to bring my dog back again. read more

Seriously love this place! My dog LOVES when he gets to go and play there! I love that they have live video so you can check on your pooch throughout the day. The facility is very clean and I feel at ease leaving him there. I love that they have a temperament check prior to them being allowed to play there. Gives you ease of mind knowing your furbaby wont get attacked! I wish I could afford to bring him everyday! read more

We took our goldendoodle here per many recommendations from peers. Never again. The woman who helped us, April, was extremely irritable and easy to aggravate. I asked not to have our dog bathed since we had just bathed her the day before her appointment and she got incredibly short with me. Upon dropping my dog off, I was told the cost would be $54 for the trim. Throughout my day at work, I received 3 phone calls from April berating me for how matted my dog was and insinuating how little care I showed for my dog. Not only did I not appreciate the delivery of her frustration, but interrupting my workday on three occasions to discipline me is completely unacceptable. I told the staff there when I went to pick my dog up about her behavior and was rudely asked if I wanted to speak with a manager. My dog was completely shaved to the skin and they ended up charging me $100 as they continued to complain to me about my dogs' coat condition. I'm completely disgusted with the end result of my visit here and will not be returning anytime soon. read more

The best pet boarding facility in town! They are so good to my very anxious rescue beagles. I never have to worry about them when I leave them there. They bend over backwards to provide the very best care all the time. It's fun to see the frequent social media posts and pictures of the pups while we are away. Highly recommend! read more

Unfortunately our experience with Pet Paradise was now only disappointing but harmful to our Golden Doodle. The last 2 visits produced kennel cough (vet visits and meds - $220) We took him in just for grooming which caused an infection and 3 additional vet visits and treatments ($300) . The groomer shaved his ears so close that it caused a large abrasion on both ears which bled and became infected. He kept shaking his head for days and appeared to be in a lot of pain. The vet was surprised at the lack of care from the groomer. Infected ears, poor grooming and kennel cough is enough for me. STAY AWAY. read more

Pet paradise (previously Paw Beach) has consistently taken wonderful care of my dog when I have to be out of town and cannot bring him. They are excited when he arrives and say their goodbyes when he leaves. He goes bounding in when I drop him off and I can't say he does that just anywhere. Of course I'd love to bring my dog with me wherever I go, but pet paradise feels like a 2nd home for my pup. They also offer going home baths and grooming services which is an added convenience and they do a great job too! read more

Walter, my Australian shepherd has been going to daycare at the beach three time a week for 5 months now ( he is a puppy). The staff at paw beach love my little man so much! When we get there, he goes bonkers and runs through the door to get to his Play mates! Never looks back! Socialization is mandatory for Aussies, and Walter is very confident around all types of others dogs and people. The desk staff know my SUV when I pull up and often have him on the way to the door before I come inside. They are amazing and very caring and you can tell they love their jobs and care about the pets. He will be boarded there in July, and it know he is in a safe environment and will do well until we get home. I am very picky about who takes care of my pets because of a bad experience years ago. I would recommend paw beach to everyone. read more

Pet Paradise is our go to for play and stay. Our dog loves coming and gets to play with friends instead of being at home. They are highly organized and professional. We definitely recommend! read more