We did get Max from TLC in July of 2003. He was a wonderful…read moredog. When he passed in 2016, we adopted our Maggie from Hopeful Tails in Joliet ( 2016). Maggie passed away in September of 2025. God bless her. We adopted Meg at the end of September. She was a surrender. Our win! Meg is adjusting. It takes awhile. Thanks, TLC. Barb Thompson

Our sweet sweet lab Marley had to be rehomed and we were devastated - we saved her from euthanasia…read morea year ago but she was aggressive to our family dog we have had for over 7 years. We couldn't imagine her life continuing in a bedroom all by herself any longer, walking them separately and feeding them separately, etc. it was not the life we imagined for our sweet girl. She was adopted the very next day. Although it still hurts to miss her, she has a better life ahead. We love TLC and we will forever miss you Marley and love you dearly!

After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

I'd give it 0 stars if I could. They judge you as soon as you go in. They discriminate on the…read morebasis of how old you look. They wouldn't answer any of my questions about some cats that were up for adoption, but ignored me because they already knew they wouldn't let me adopt. I went to a Humane Society Shelter and didn't judge me because I have grey hair. PAWS has a bad reputation for the way they treat people. I would never tell somebody to go to PAWS because there are many friendly shelters that really care!

I just adopted a cat from Lulu's and had a great experience! All of the volunteers and staff I…read moretalked to and emailed with were so friendly, helpful, and quick to respond. I could really tell that everyone there cares so much about the animals before and even after they are adopted. I would recommend!

Great rescue. Great people. They take great care of their animals. Ourselves, our family, and…read moreour friends have all adopted several animals from Lulu's. Would recommend.

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

It was such a pleasure searching for our new cats that we adopted on Saturday from Naws. Everyone…read morewas so kind and patient and made the experience so pleasurable. A special shout out to Lisa. We felt so welcome from the moment we came into the facility until we left. Lisa assisted us for most of the experience. She was wonderful. She let us see many cats and her patience and kindness was very much appreciated. We are so happy with our cats, Al Bino and Cassie. We're hoping to volunteer for them in the near future. Everyone who worked in there were top-notch people. Thank you all for a great experience.

I was not happy with the service we received for our dog. There were too many things that were…read morediagnosed incorrectly!

Dave is always great with our dogs and making sure they get the best care. We have been going to…read moreColonial Manor for about 20 years and it's over an hour drive. Wouldn't go anywhere else.

They do a good job and are reasonable compared to others. I, howver, have had the same problem…read moreevery time I take my dog there for simple boarding shots. It takes at least an hour for the payment desk to call people to check out and make their payment, after the services are completed. It's as if they have no concern for the customer's time. Every time I go after waiting in my car for about an hour, the papers from the vet are always ready but they do not call the customer. This just happend again recently when I was the first customer waited on, and it should not have happened

If I could rate this location with negative 1000.. I darn should would. I submitted an application…read moreonline approximately two weeks ago and still have not heard a response. When I called to check on the status a rude women answered the call, mumbled a racial slur, and told me to have a good day as she hung up the phone. I decided to take a drive up there to check and see whats to her attitude and she (Kristen) referred me to her even worse supervisor "Walter". He refused to address my concern or even allow her to check my application. I asked was there a manager I could speak to outside of him and she said no. I have escalated this matter to Animal Health and Welfare with the State of Illinois.

Found these guys just a couple of days before my 9-day trip. My son with 3-year-old twins and a…read more6-year-old were going to watch my two dogs but decided I could not do that to them. So three days before my trip I did a last minute search on the internet and Happy Hounds came up first. They were ridiculously close to my house and came out the same day to meet me and my dogs. It will love at first site for the dogs and me. I felt comfortable enough to hire them without checking references. They brought in the mail, took out the trash and made the house looked lived in while we were gone. Try them, you will love them as well as your pets.

My family actually stumbled upon Holly's Happy Hounds by accident. A week before we adopted our…read moreGerman Shepherd puppy, we ran into Jeff at the pet store with his GSD. My wife and kids, excited about our upcoming addition, approached Jeff and we all peppered him with questions for at least an hour that night. Not only was he super patient with us pesky, annoying strangers, but he was obviously knowledgeable and enthusiastic about his love for animals. Plus, his dog sat there calmly and without any protest while we had our conversation, which impressed us to no end. He ended up giving us his card and told us not to hesitate to call if we ever had any other questions. Fast forward a few weeks - our new puppy (Ripley) was driving us crazy. She wasn't eating or sleeping regularly, walks were an adventure/nightmare, barking, chewing, nipping, jumping, etc. We looked up a few in-home trainers nearby and had some consultations. All were either ridiculously expensive or just not a personality match with us or Ripley. Tears of frustration were falling, I kid you not. We remembered Jeff and gave him a call, and not knowing that he was a trainer, asked him if he knew of and/or could recommend any good ones in the area. Long story short, he was out to our house within an hour and began working with Ripley immediately. Problem behaviors were identified and explained to us and correcting methods were introduced and reinforced. Within a few sessions, the improvement in Ripley's temperment was drastic and consistent. Not to sound too corny, but we got back the intelligent, well-mannered dog we wanted in the first place. Nowadays, Holly's Happy Hounds continues to help us whenever we need walking, training, boarding, or anything else. Jeff and Holly share a passion for this business and it shows in their work and dedication to their clients. We cannot recommend them highly enough. Best random pet store encounter in history.

For the past nine years these wonderful doctors and staff have been taking care of our cat. This…read moreafternoon, our sweet cat went over the Rainbow Bridge, with the help, concern and caring we could not believe. Not only for our dear cat but for us as well. We can never express our gratitude to the Mill Creek doctors and staff.

I'm a fan of Mill Creek! My cat Wally has a chronic condition that requires daily medication and…read moremaintenance. The vet I was using in LaGrange the past couple years was nice, but the office was old and shabby and their staff were very disorganized and unbearably slow. Mill Creek is bright, modern, clean and well run. The front desk folks are efficient and friendly. The vet techs are great too and treat pets with care. They ARE allowing people to come inside with their pet and hang out in the waiting room or in an exam room during exams. Though a popular practice, it has never been crowded any of the times I've gone. Wally had a (long overdue) dental cleaning recently and the final bill came in within the estimate, even though they had to extract a couple teeth. Dr. Conrad seems more up to speed on Wally's condition than my previous vet in LaGrange did.

I had a wonderful experience with Ruby whiskers! I have a…read morebeautiful, energetic, loveable kitty from them. I really respect their entire process and I love that they respond!!! They weren't the only place I tried but they were the only one to respond. they verified me and I was blessed with my new baby boy kitty. I highly recommend Ruby Whiskers!

I am all for rescuing animals, I love animals, and have been a foster for this rescue 3xs now, up…read moreuntil 3 weeks ago. But, according to the mgr. named Kim she stated to me, "Please understand that we are currently in the process of moving out of our facility and are significantly understaffed. As a volunteer-run organization, we are doing our best". Which to me isn't good enough, and at what cost? Bringing in dogs from Kentucky and then selling them for $600.00-$700.00 dollars isn't helping dogs find a nice home. Stop bringing in trucks of animals in until you clean up for rescue. They have had several complaints, just look them up. Even their fosters aren't being taken care of or RESPECTED! Until they can clean up their act, there are other great animal rescues out there.