We did get Max from TLC in July of 2003. He was a wonderful…read moredog. When he passed in 2016, we adopted our Maggie from Hopeful Tails in Joliet ( 2016). Maggie passed away in September of 2025. God bless her. We adopted Meg at the end of September. She was a surrender. Our win! Meg is adjusting. It takes awhile. Thanks, TLC. Barb Thompson

Our sweet sweet lab Marley had to be rehomed and we were devastated - we saved her from euthanasia…read morea year ago but she was aggressive to our family dog we have had for over 7 years. We couldn't imagine her life continuing in a bedroom all by herself any longer, walking them separately and feeding them separately, etc. it was not the life we imagined for our sweet girl. She was adopted the very next day. Although it still hurts to miss her, she has a better life ahead. We love TLC and we will forever miss you Marley and love you dearly!

I just adopted a cat from Lulu's and had a great experience! All of the volunteers and staff I…read moretalked to and emailed with were so friendly, helpful, and quick to respond. I could really tell that everyone there cares so much about the animals before and even after they are adopted. I would recommend!

Great rescue. Great people. They take great care of their animals. Ourselves, our family, and…read moreour friends have all adopted several animals from Lulu's. Would recommend.

I was there recently. They only had a few cats. This made it difficult for me to find the cat I…read morewanted.

This place makes it next to impossible to adopt a dog. They preach "rescue a dog", but it's not…read moreeasy because it's run so badly. I've heard this from many people, but now have seen it for myself.

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.

There is something seriously disturbing about the way this practice operates. My best friend had…read morebeen taking her puppy here for the last 6 months, always for routine exams/vaccines, and never had an issue. Based on other reviews, it sounds like the clinic does well for routine visits. But animals get sick, and that's where things seem to go sideways with their ability to treat ill patients properly. She brought her puppy in on Saturday for vomiting, not eating, and lethargy. Having been a CVT for several years, standard protocol for a patient presenting with those symptoms is a physical exam, fluids, cerenia, and X-RAYS. X-rays. This is where this practice failed. They took the puppy back to the treatment area, administered subcutaneous fluids, and a Cerenia inj., all without discussing it with the owner first, but besides the point. My friend even asked about taking X-rays, testing for allergies, infections, etc., and the vet completely wrote her off because the pup wasn't acting lethargic at the hospital, even though they were told that she had not been herself. Any veterinarian should know damn well that dogs get a pump if adrenaline when they come to the vets office and may not present the same way that they have been at home. But listen to the owner, the owner knows the dog better than anyone else. This visit was on Saturday. Come Sunday morning, the family woke up to their puppy dead. She was 7 months old. Something was so wrong with the animal that it became fatal, but all the vet could be bothered to do was fluids and anti-nausea injection. Had the vet taken the time to listen to the owner, perform the appropriate tests that any other veterinarian would have done, the animal likely would still be alive right now. The puppy was a Christmas gift to a sweet 8 year old boy, who is absolutely devastated by all of this. As if it couldn't get any worse, when the practice was notified of the death today, they got incredibly defensive, tried to blame the owner for the death, and when asked to refund the money for Saturday's visit so that it could be put toward the pup's memorial, they very rudely declined, and continued to make grotesque insults to the owner. When the owner responded that she would report them to the IDFPR, their response was "yeah okay, that's what everyone says."... everyone? This happens a lot? You have clients routinely experiencing practices that they feel are warranted enough to be reported to the state? Well, after reading a handful of other reviews on here, several other people have had similar experiences bringing their pet in for a medical issue, and the pet has died within days of the visit because the doctor didn't do what they were supposed to do. Don't take your animal here. Even if your animal is a current patient and you fortunately haven't had to experience something like this, stand up for Marley. Stand up for the 8 year old boy that lost his best friend because of their carelessness. Stand up for all the other animals that have died because of this clinic. This has been a devastating situation, and the finger is pointed at this clinic. Shame on you. Get familiar with standard care, or close your doors, before you become responsible for the death of another animal. I'm sure the response to this review is going to be the same defensive, blame shift, and gas lighting that every other negative review they have gets. So, go on.

Tired of being harassed about giving dogs vaccines. Very non professional. They would not see my…read moredog for a second opinion because she hadn't been there in a while. This business has gone downhill since Dr O'Brien left. .

I am all for rescuing animals, I love animals, and have been a foster for this rescue 3xs now, up…read moreuntil 3 weeks ago. But, according to the mgr. named Kim she stated to me, "Please understand that we are currently in the process of moving out of our facility and are significantly understaffed. As a volunteer-run organization, we are doing our best". Which to me isn't good enough, and at what cost? Bringing in dogs from Kentucky and then selling them for $600.00-$700.00 dollars isn't helping dogs find a nice home. Stop bringing in trucks of animals in until you clean up for rescue. They have had several complaints, just look them up. Even their fosters aren't being taken care of or RESPECTED! Until they can clean up their act, there are other great animal rescues out there.

I had a wonderful experience with Ruby whiskers! I have a…read morebeautiful, energetic, loveable kitty from them. I really respect their entire process and I love that they respond!!! They weren't the only place I tried but they were the only one to respond. they verified me and I was blessed with my new baby boy kitty. I highly recommend Ruby Whiskers!

I rescued my senior dog from this rescue back in 2020. We loved this dog very much and he gave us…read moresuch happiness for the last 5 years. Please beware of this rescue. Unless it has changed read their contract which states that they will not let you change the microchip to your name, it stays in the rescues name so that if your dog gets picked up by animal control they will charge you if you want the dog back. Quigley was my dog and I put my phone number on his collar but he was a very loyal dog and did not ever run away. My current vet said that rescues aren't supposed to refuse to change the microchip. You pay for the dog...it is yours forever.

I adopted a dog from this center and was told she was fixed. Come to find out she was not and…read morebecause I moved to another state the agency said that they couldn't help but they would take the dog back. Ask for proof of spay and neuter!

We LOVE K9! They go above and beyond for our dog, Boomer. Cannot say enough good things about the…read morestaff. Boomer literally runs into the building when it is time to stay over.

Our experience, and our dogs experiences, have been amazing. K9 always goes above and beyond... the…read moreamazing staff, the training and certification of all staff, the programs and services offered, and how they focus on a safe and engaging environment

16 years ago I adopted a Chihuahua. I applied last because she went to doggie heaven at the age of…read more15. This time they denied my application cause I didnt have a dog. I didnt 16 years ago either they gave me a dog then. I live in a condo. It dont make sense to turn me away.

I submitted an application and was very disappointed by the way I was treated. I have two healthy…read moredogs at home: one is neutered and one is not. My Chihuahua lives in a safe, loving home, is monitored closely, and receives regular veterinary care. His veterinarian has never treated his not being neutered as abnormal or as a sign of neglect. Instead of asking thoughtful questions about the kind of home I provide or how well my dogs are cared for, I received a phone call denying my application and making me feel judged and shamed for my personal veterinary decision. The conversation felt insulting and unnecessary. It is one thing to have adoption requirements or preferences, but it is another to speak to someone in a way that feels disrespectful and dismissive. My dogs are loved immensely and cared for responsibly. I believe applicants should be treated with professionalism and respect, even when an organization decides not to approve an application. This experience left me feeling hurt and unfairly judged. DO NOT GO HERE! Staff must be abusing those poor dogs the way they treat people!

I was not happy with the service we received for our dog. There were too many things that were…read morediagnosed incorrectly!

Dave is always great with our dogs and making sure they get the best care. We have been going to…read moreColonial Manor for about 20 years and it's over an hour drive. Wouldn't go anywhere else.