Amazing staff, well stocked, lots of coupons/rewards for members, and I love the groomers! I'm…read morethrilled to have found a locally owned pet supply store rather than having to go to the big chain stores that often feel impersonal.

Well, 3 months after publishing my original review and the store responding, they still have not…read morechanged the pictures posted here even though NONE of them are from the Windham location (because that location is in a state of semi-disrepair) and you will immediately see that when you walk through the front doors. I have to change this to one star because clearly they have access to and look at their Yelp page but seemingly have no concerns about lying about their storefront. To be clear - the Windham location does not have (and has never had) reptiles nor is it as clean looking and refurbished as it's pictured here (many instances of clearly using a flagship location). I just find it to be extremely shady and misleading, especially because they said they would "look into it" and came to the conclusion that continuing to fib was the correct response. They know the store looks kind of trashy inside so they hide it instead of investing in it. Which is insulting not only to expecting customers, but also their daily staff which I really do like and appreciate. Management and ownership needs to get real. Either show what the business really looks like, or fix it to make it look like what you present it as.

Absolutely horrified to see puppies in small crates behind a window looking sad. There was a puppy…read morewho had bad allergies covered with open sores. A wax perfume was in a dish and strong cleaner...imagine with a dogs nose how strong that was for them to endure with no windows or air circulation. Not impressed at all with the employee who didn't seem to want to answer questions.

Do not use this boarding for you kitty fur baby! When my sister and I picked Shelby up, she and her…read moreblankets smelled so bad that we had to stop at a laundromat to wash her blankets. The smell of urine was so strong that we could not stand to drive the two hour drive home. We had to bath her when she we got home, which was traumatic for her. Never again!

I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

Nice little pet store close to our home in a fun little shopping center. You can hit the grocery…read morestore, grab some coffee, and hit the dog store before going home! I was greeted when I walked into the store and the young lady helped me with everything I needed. I was looking for a short dog leash for my big dog, ear cleaner, and cbd oil for my older German Shepherd. For the most part, I found what I needed. Thankful to know we have a close pet shop in the neighborhood!

I just went it to buy bird treats and had a pleasant shopping experience! The associates were…read morefriendly and helpful. I can't wait till they get more supplies in stock

Customer service is terrible. Most of the workers act like…read moreyou're an inconvenience to them. They also lie about what's in stock and with my experiences with the exception of one person they're lazy and make it obvious that your business isn't wanted

TSC really isnt my problem as much as Cannon Safes. TSC did not have a readily available customer…read moreservice number to resolve a defective safe. I purchased the 81 long gun 10 handgun in August. Today I finally got into it. With an angle grinder and a sawzall . First complaint they sent a new keypad and told me to replace the battery. Asked for spare keys because there wasnt any. got a bunch of crickets. Thank you Cannon Safes for having such a crappy customer service . I will never buy one of your products. TSC you really need to drop them it is going to cost you.

Conveniently located on Rt 1 in Falmouth. We needed Greenies…read moreand a feather toy for our cat nephew and didn't want to deal with the larger big box stores. We were glad to find a smaller store with a smaller parking lot - especially during the crazy holiday season. The staff members were super friendly as soon as we walked in. We found what we needed pretty quickly because the store was neatly organized and well stocked. Prices are competitive for purchasing in store. We will definitely return if we need any specialty pet products. All around a great experience.

A fantastic local pet store with an amazing staff. I visit regularly, and everyone is always…read morehelpful. Seamus, in particular, goes above and beyond with his deep knowledge of reptiles and fish, and never fails to captivate my son. Highly recommend!

Great pet store! It was my first time going in there. I was surprised at the selection they carry!…read moreI really liked that they had the dog dessert case! My dog loved his cupcake

Staff here are so friendly and helpful. A few months ago the food we use seemed to be at a sudden…read moreshortage. Staff at this store checked their stock while I waited on hold then out the bag I needed on hold for me to pick up after work. Thank you so much South Portland Pet Supplies!

There is an outstanding selection of pet foods and accessories. The store is clean and the staff…read moregoes out of their way to provide service and helpful information. I much prefer them over the big box stores.

Recently bought two bags of dog food and some chew toys that were advertised as being the tuffest…read moresoft dog toy on the market and the other was rated a #8,long lasting and durable. Both toys lasted less than one hour. When I brought the toys in the owner sarcastically asked me if my dogs had teeth. I guess I could have said, no, i have a toothless dog who needs super heavy duty chew toys. Told me there was nothing they would do, and suggested I call the companies. Total was 35.00. Now this is a new model of doing business where you decide that 35.00 dollars is more important than long term customers. I had been buying dog food there for over 2 years and even during the pandemic when it was easier to do it on line. A simple here, try this elk antler or anything other than sorry, its your problem. Once again another example of being addicted to stupid. ron

Super friendly staff and loved getting to know about their handmade leashes and collars. They gave…read moremy dog a treat and pets! Would recommend and support this family business!

Only bought a cute Fluff and Tuff blue lobster toy for my 3 dogs because the saleswomen did a good…read morejob explaining how it was made different and tougher than other toys. 900 miles later I finally was able to give it to them, but less than 10 minutes later there was already a hole forming. Less than 20 minutes later the squeaker and all the stuffing was torn out before my other two boys had their chance to play with it. Pretty disappointed the toy failed to live up to the hollow sales pitch, now I've got 3 unhappy pups wondering what why they no longer have a gift from my trip to Portland :(