Conveniently located on Rt 1 in Falmouth. We needed Greenies…read moreand a feather toy for our cat nephew and didn't want to deal with the larger big box stores. We were glad to find a smaller store with a smaller parking lot - especially during the crazy holiday season. The staff members were super friendly as soon as we walked in. We found what we needed pretty quickly because the store was neatly organized and well stocked. Prices are competitive for purchasing in store. We will definitely return if we need any specialty pet products. All around a great experience.

A fantastic local pet store with an amazing staff. I visit regularly, and everyone is always…read morehelpful. Seamus, in particular, goes above and beyond with his deep knowledge of reptiles and fish, and never fails to captivate my son. Highly recommend!

This was a cute little pet store in downtown Portland. The aisles are a bit small and it was hard…read moreto manuever with a larger dog. They offer a good selection of items being a smaller space. I wanted to find a "good girl" treat for my fur baby and they had just what I needed!

Went there two times, once to get my dog a harness, and two weeks later because we were in the…read moreneighborhood- and the second time the staff there remembered my dog by name. They are so attentive, considerate, and welcoming, making us feel like we've been regulars for years. Deserving of more stars.

Nice little pet store close to our home in a fun little shopping center. You can hit the grocery…read morestore, grab some coffee, and hit the dog store before going home! I was greeted when I walked into the store and the young lady helped me with everything I needed. I was looking for a short dog leash for my big dog, ear cleaner, and cbd oil for my older German Shepherd. For the most part, I found what I needed. Thankful to know we have a close pet shop in the neighborhood!

I just went it to buy bird treats and had a pleasant shopping experience! The associates were…read morefriendly and helpful. I can't wait till they get more supplies in stock

I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

Only bought a cute Fluff and Tuff blue lobster toy for my 3 dogs because the saleswomen did a good…read morejob explaining how it was made different and tougher than other toys. 900 miles later I finally was able to give it to them, but less than 10 minutes later there was already a hole forming. Less than 20 minutes later the squeaker and all the stuffing was torn out before my other two boys had their chance to play with it. Pretty disappointed the toy failed to live up to the hollow sales pitch, now I've got 3 unhappy pups wondering what why they no longer have a gift from my trip to Portland :(

Such a cute shop. There were two associates working when we went in and they were super personable…read moreand helpful. Love their bandanas and collars! We left with a cute sticker and bandana for our dog!

Sold me a fish earlier this year with epistylis which infected my tank and then died, later…read moreadmitting they were having an active epistylis outbreak (they accept fish from hobbyists but dont quarantine well I guess). Some time later, I special ordered a specific kind of fish, which came in after a long wait, only to have one of the fish deformed - not their fault, but weird kinda judgy vibes gotten from the employee that was helping me that day when I didn't end up wanting them. Placed another special order for the same kind of fish, hopefully not deformed this time, never heard back from them. Last encounter was maybe a month or two back, went in to look for another kind of fish and plants, and was met by a worker who seemed pretty uninterested in being there/helping me. Overall weird vibes here and it's always kind of gross/wet/filthy. I want to like and support the local fish store but honestly I've had better experiences at both pet quarters and petco by the mall (which is a pretty low bar).

Dirty and expensive, very disappointed going there. The guy in the store care less to help or…read morewelcome people coming to his store

I recently adopted a new little ball of fluff - so I have been frequenting this place quite a bit…read moreas of late. First and foremost, this is where I bring my little Milli for her grooming - she had her first one this week! Michelle groomed my little Zoey's hair for over 15 years and when Michelle left another location and moved here - you can bet I didn't hesitate to follow her. She is truly amazing - patient, kind, and so VERY GOOD at what she does. This place also has a wide array of pet food, treats, and other various supplies. I have found that the staff is very knowledgeable and helpful when I'm looking for products. And, they also remember and recognize you and your pet(s) - even the ones that aren't yours that you show up with on occasion! Lastly, they are just dog people here! They have openly told me that it's totally okay to bring my pup here on those cold days when it's not safe outside - and to just walk her around the store for exercise - no purchase necessary. It's things like that that keep you coming back.

I'm fully convinced The Dog Wash Etc. team healed my pup's nail trim trauma!…read more A little backstory: years ago, I used to bribe and singlehandedly wrangle my shepherd rescue mutt -- Layla -- in order to trim her nails at home. It was never an easy task to tackle alone. After about 4 years, I tragically hit the quick of one of her black nails. Fast forward to now 8-year-old, 65-lb Layla, who still won't let me near her with clippers. I've had to outsource the torturous task to her vet and groomers since that fateful day. Once she associates a place with nail trims, though, she resists entry and tries to find the nearest exit. The Dog Wash Etc. has proven to be a rare exception to this rule, which is a testament to the positive experiences we've had there. Evie skillfully handled and warmly gained Layla's trust during our first visit and again several weeks later (bonus: the trim kept Layla's pawdicure needs at bay much longer than usual) It doesn't hurt that the Pets on Point store has cookies (and a whole shop full of goodies) for a post-trim treat. Punch card rewards or not, Evie and the Dog Wash team have earned our loyalty. I am eager to try the actual dog washes next... although Layla is as enthusiastic about baths as she is about nail trims!

I bought 3 dogs for about $3,000.00 and the mutts aren't even worth $100.00 each.. you guy's are…read moreselling shit dogs and you don't even get the paperwork on them. You guys are a joke and i will be happy to give them back for my money back!!!!!