Best place in town to get dog food and to have your pets washed and nails trimmed. Friendly staff.

My dog loves it here! Highly recommend this place................ My dog is always happy when I drop him off and pick him up

These guys are amazing!!!! This is a family owned shop and they are incredibly kind!!! My husband and I are from LA and went apple picking with our golden doodle. Unfortunately, we didn't realize how many spurs got caught in our pups hair. It got so bad that she was limping! We called Pet Scene for an emergency groom to help to get all the spikes out of our poor dog's hair. It was close to closing and most of their employees had left for the day, but they were so KIND to take us. They got all of our golden doodle's spurs out and she was super happy. This shop is incredible and they are such lovely family that truly cares!! Thank you guys so much!! We wish we had you groomers like this in LA! read more

Everyone is awesome here. My pups love coming here and they always fit them in their busy schedule.

Thank you so very much for all your wonderful services through out the last 17 years Simon , Millie and Lucky boy say thank you too , as they have transition over to the rainbow bridge. read more

Pet Scene Bath and Boutique - Luckyboy, Millie girl and Simon boy Happy Holidays - Pet Groomers Near Me - Yucaipa, California

First review removed because the truth hurts. Let's try this again. The staff is rude with no tact. Almost as if they don't want customers? Maybe hire staff that pretend to enjoy interacting with the public. Just a thought. Hopefully this review didn't hurt any feelings this time..... read more

If I could give zero stars I would ... Gave them the benefit of the doubt, after last time it took 4 hours for a bath and nail trim. Now after dropping my dog off at 9:30am, it's now 1:30pm and they state he will not be ready for another hour, unacceptable!!!! I have no problem with people making money, but not at the expense of my dog being locked in a cage for 3 hours. Will not be returning, if you care for your fur baby stay away from this place read more

This place did a phenomenal job bathing my Shepherd husky rescue mix. He looked amazing and they got all his undercoat out too! The staff was friendly and, most importantly to me, seemed to genuinely care for the dogs. The biggest stand out to me was that the next day we walked by on our daily route and my dog went right to the door like he wanted to get in. The last groomer we tried he wouldn't go near the building let alone to the door! I also loved that they didn't give me a set time to pick him up. My dog has epilepsy and they listened to all my advice about drying him (he's deathly afraid of the power dryer) and they said whatever happens they will take their time if he's scared basically. That meant a lot to me and again showed they truly cared. Highly recommend and definitely will return! read more

We just moved to Redlands and needed to get our corgi groomed and this was the only place that had openings. I loved the way the groomer came out and asked me exactly what I wanted done to my baby. The only thing was the time I had to wait but it was explained to me and about average. It was a 2 1/2 hour wait to 3 and usually not even something I would mention but I had nothing to do in Yucaipa. The entire service was excellent from start to end. I would definitely recommend to anyone who lives in Yucaipa. I will definitely be bringing my baby back. They also gave her a little report card at the end which is so cute. The customer service was excellent as well the ladies are very responsive and kind. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

Update: the owner sent me a message of apology and offered to provide the next service free of charge. I appreciate that she contacted me promptly to address my complaints. I will add back a star for good customer service. Update 5/16/2021: Unfortunately, I have to update my review and subtract 2 stars. The quality of service has gone down and fluctuates from appt to appt, despite showing a picture of what I wanted for my dog. What makes this even more unacceptable is the prices have increased. The straw that broke the camel's back was paying $30 for a BATH for my other dog and her face is still dirty. I didn't get to really inspect her until I got home because of the chaos of 2 excited dogs and trying to pay the bill and talk to the clerk. I'm really disappointed that the person who gave my dog her bath wouldn't have thought to wash her snout to remove the saliva stains. The stains are very obvious. It's a bit of a drive to get to pet scene, but I continued to be a customer this long because of the good first impressions I got years ago. But based on these recent experiences, I think I will search for a new grooming service closer to home. read more

Pet Scene Bath and Boutique - Brown saliva stains remain around her mouth after a full service bath. - Pet Groomers Near Me - Yucaipa, California

Took my husky to Pet Scene for the first time and was very impressed with their services! The staff was friendly and helpful, the place was easy to get to and most of all, my husky looks gorgeously well groomed! We will definitely be back for our next grooming session! read more

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Been bringing our two small dogs here for years (7) and have always loved it! However the last couple of visits we have noticed a big decline in service. Nails weren't trimmed and hair cut was uneven with patches of long hair. All this after they had my dogs for over four hours. I should've refused to pay the full bill before leaving, it was that bad!!! Pet Scene has lost a long time loyal customer. read more

He's not been this soft, since he was a puppy! I'm serious. We're an outdoors adventure family which means our dog is playing in the fields, hiking, camping, and swimming. He gets dirty! And then I'll brush out his coat and he's good to go. He's 18mo old and had been groomed once before and I've washed him 5x or so with hose and shampoo. But he's never been this clean, and SOFT! He was a rescue at 10weeks old from the street. So he's literally never been this clean. Thanks to Pet Scene Grooming and shop, he was dropped off at 9:30AM and done by Noon, they had next day availability, and when I picked him up he was calm as ever. Which means he was not placed with other dogs, and he was not stressed out. I was able to pay for the grooming, tip, and pick up a few chew items same time. Great customer service and amazing results, clean ears and trimmed toenails too. Thank you for a great job. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

Just moved to the area and saw this groomer passing by. SO HAPPY I did. They did an amazing job on my 11yr old, slightly spoiled Chi mix. He was well taken care of...I can tell because he wasn't nervous or overly hyper when I picked him up. Made me feel so good and happy that I made a good choice. The ladies (I met 3) were all so very nice and genuinely thankful for my business. A definite must try for any furbaby parents. I found our new spot. YAY read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

First time Milo was groomed and I was told it was an overall great experience for him! A little nervousness at first, but it was shortly followed by excitement! I'm very pleased with the services that were included with the grooming and I'll definitely be going back to them again! read more

Pet Scene Bath and Boutique - Post-Grooming - Pet Groomers Near Me - Yucaipa, California

First time I have used these folks for bathing & grooming. Fantastic experience and Dirk & Charlie have never looked better! These folks are our new groomers. read more

Pet Scene Bath and Boutique - Dirk - Pet Groomers Near Me - Yucaipa, California

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Took my dog Charlie to get groomed for the first time today. They did a fantastic job! We will definitely be back! Thank you for taking such good care of him! read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

Amazing staff! They were so kind and gentle trimming my cat's nails. Wonderful experience, I wouldn't go anywhere else!

This cute little hidden gem in Yucaipa I'm so glad we found you. I took my 14wk old puppy "Mando" for the first time. I was nervous looking for a place who would have the patience and time for my little guy. Being new to all this they made sure to go at his pace to ensure a positive experience. The highlight was when I picked him up and they showed me the adorable pictures they took! The staff was so friendly and knowledgeable I highly recommend giving them a try! Mando can't wait to go back!! Thank you Pet Scene and staff!! read more

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I have been going here for years and the staff is always so friendly and does such a good job, however, today they really hit it out of the park. My German Shepherd sheds terribly even with regular brushing and today he got the de-shed treatment, the before and after speaks for its self. Give this place a try and you won't be disappointed! read more

Pet Scene Bath and Boutique - Before - Pet Groomers Near Me - Yucaipa, California

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Very disappointed in the service we received at Pet Scene! We took our four dogs for grooming spending nearly $300 for bathing and grooming only to have one of them returned with an injured eye. We noticed it immediately and brought it to the staff's attention. They replied with-maybe she got soap in her eye. It is clear in the photo she was injured resulting in her inner eyelid being severely bruised and full of blood. We asked to speak with the owner and were told she was unavailable but would call. No call came. Please do not entrust your pets to this groomer. After reading the owner's response, it is clear that they will not be taking responsibility for our puppy's injury. The "growth" she identified was not there before dropping off the dogs, and would not be healing if that was the case. Several days later, the redness is finally resolving, which a growth would not do. Also, please do not assume my name. This is not Julie. This is Dr. G. Craft. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

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Great customer service! Friendly staff and took great care of my pup. Loved that they give a report card. Great place. Highly recommend.

I'm glad the owner took responsibility and responded to my complaint. My dog is not the type to be "thrown into the mix " and has anxiety issues she requires consistency. I do appreciate the owners position on doing what's right . Thank you. read more

I took my Lab Charlie here for the first time. He gets really dry skin and sometimes gets dandruff , so I wanted a spot that would be able to make his coat look really nice or at least help lessen the flake off. I Hadn't yet found a place that really left me impressed until I took him here . I was very pleased! You could tell that one of the ladies that worked on my dog really enjoyed working with him as well. It's always nice to see the people working on the animals having enthusiastic energy. Makes you feel like they really care about your pets . My pup looked like a whole new dog. His coat so shiny and clean. He smelled nice and his ears and everything were actually super clean! I paid a little more than past places I've taken him , but I actually feel like it was worth my money this time . I also love that they do stuff to help with them being intimidated by the dryers. At other places they've had to give him back kind of damp because he was afraid to be dried . I wish other places would have thought to be more accommodating to the dogs and put little cotton and cap over my dogs ears like they told me they would do for my pup today when I expressed my concern at drop off . That's a huge plus as well! Overall simply great service ! The Only thing I might mention at drop off next time is maybe being a little more careful with his nail trimming since one was bleeding when we got home . It seemed like they might have just cut a little too far, but like I said other than that I will definitely be coming back. NEVER had anyone bring out his coat so beautifully so I felt it was worth post a review since I never have read more

My husband took our 15 year old Billy to Pet Scene for the first time today. The bottom line? Pet Scene gets an A+. They did a wonderful job! Billy has become a cranky little old man these last couple of years and not the easiest customer. He did fine today, and in addition has the BEST haircut ever. Thank you Pet Scene. read more

This is probably the last time we take our dogs here. They used to be one of the best around, but something changed. Our dogs had an apointment at 1130 and weren't finished until almost 430! That is a long time to be sitting in a cage...and on top of that, they cut the inside of one of our dogs legs and the haircut they gave him was one of the worst he's gotten. Needless to say, he was not happy. I'm not sure what happened to Pet Scene, but it seems to have gone down hill. read more

Pet Scene Bath and Boutique - Haircut was incredibly choppy. - Pet Groomers Near Me - Yucaipa, California

The best grooming spot around! Always such a great job and staff is always friendly! I can tell my dogs aren't stressed while they are there compared to past grooming spots. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

My havanese, Mason, had never had a full shave before so I took him to Pet Scene and they did such a great job !! He looks so handsome and I am beyond happy with his cut. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

My pup Charlie was not a fan of her first grooming experience. The staff was so nice and patient with her. Eventually they just has to pick her up because she wouldn't go in the room. I didn't get all the details I wanted before because of the commotion of getting our dog settled but felt comfortable leaving her. They called 20 minutes before she was ready and she seemed happy as could be when I picked her up. We bathe at home weekly but we will definitely be back when it's time for professional help and clean up! read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

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Food selection is great. The ladies in here are beyond kid, so sweet to everyone that visits. They have done an amazing job grooming my little schnauzer. They are attentive to my dogs needs and my request. I cannot day enough great things about them. read more

2nd time to Pet Scene today and just fell more in love! The ladies there were so excited to see Maycie today and she left here smelling so fresh and with the cutest little 4th of July bows! Can't wait to bring our newest puppy here soon too!!! read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

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I've left a positive review about this place a couple years ago. We've been taking our 3 dogs here for probably close to 3 yrs. They always come back super clean, and happy. After yesterday, we will NEVER EVER return. It's never crossed my mind my fur baby could get hurt getting groomed. My St. Bernard came home, and immediately noticed he was walking slower than normal with a slight limp. Then he laid down. When it came time for him wanting to get up, it took him FOREVER to use his hind legs to stand up. I've never seen him struggle to get up like that (this happened several times). Poor dog wanted to lay down and not move the entire night. My wife then called the groomer to find out what the heck happened to our baby, long story a little bit shorter, they use some leg restraints to force my huge dog to stand for over 3 hrs. How DARE you put my dog through that without a break or making sure he's ok. We were not aware of the change of ownership. We miss Bonnie. Under her care, I believe this would've never happened. We are sad to lose our groomer, and furious our pet had to deal with that. Not to mention our other dogs were shaved completely even thought were asked not to be bald. Great for winter right? I can get over shaved dogs, fur grows back, but most importantly, if you don't know how to groom a large dog correctly, DON'T! We would've been better off saving our almost $200 this round for the 3 of them and do it ourselves! *as a reply to your comment* "Very matted" is a bit of an exaggeration. We take them to get groomed, that's your job. Like I said before fur grows back. But should communicate better when my wife specifically asked for one to not look like a poodle. May as well shaved her head and ears to match. As for Samson, how is it "humane" to hold a dog like that for god knows how long...since "he took 4 hrs to work on". I'm huge on customer service, and you didn't even bother to call and see how he was doing today. He's STILL having trouble getting up. And the fact my wife had to ask if something was put around him, instead of it not being discussed is absolutely insane. This place will NEVER be recommended by us again. read more

Pet Scene Bath and Boutique - Pet Groomers Near Me - Yucaipa, California

Came to pet scene again and of course I didn't regret it. The lady that works the front desk is so sweet and nice. They took care of my baby and made her look amazing! She had a full bath and a deshedding treatment. They did a great job don't hesitate to bring your pets here they will do a great job! read more

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I'm really upset. I specifically talked to 2-3 girls letting them know my concerns about easing my puppy into his first grooming session. The groomer came out and I was adamant and very specific about My pups slight trim to get the wispy out of his eyes and a nail trim. The groomer had a hard time listening to me as I could tell she thought I was telling her how to do her job. I simply did not want my baby's eyelashes chopped as they are super long!!! I didn't even notice $20 charge (bcus of being upset) for this 10 min trim until later, so I called and was told $10.00 is a normal nail clip fee. A month before I was told over the phone yes, nail trim $5.00. I was so upset about my pups eyes and half missing eyelash and apologized but kept saying how does this happen. ( I honestly think the groomer did it on purpose as it was an obvious chop right in the between the eyes) I spoke to the owner and she told me they never charge $5.00 for a nail trim. I explained to her that I was told this over the phone one month ago. She told me it wasn't true in fact everything I told her she had an EXCUSE for every single thing I said ( very poor customer service) ( I also recommended the book by Dale Carniege to her ) during this whole conversation she may as well told me I was lying. First of all why would I lie! So lame! ( again COMMUNICATION!!) She acted like she was trying to understand but insisted that her staff was completely truthful and they never told me $5.00 nail trim or $5.00 eye trim. The biggest issue I see is lack of good customer service & really knowing communication skills. I will say 2 of the girls I talk to were great with customer service skills but the owner and groomer are lacking BIG time! Also, when I mentioned half of my puppy's eyelash was cut off and that I should be reimbursed she laughed when I even mention $. She did not offer to make it right or make me happy but, after laughing said I will leave you five dollars at the desk if I wanted to come pick it up and made a comment like we don't need your business. I feel bad for my puppy eyelash but worse for this person, the owner who really could care less and was defensive on every turn! HONESTLY I WOULD PAY DOUBLE FOR MY PUP TO HAVE DONE WHAT I ASK FOR. To me it's always about the principle. I have never experienced this treatment out of all the 20 years living in this city. One last thing while talking I dropped my phone and when I went to say sorry my puppy jumped on me..the owner was saying to her staff, this lady is crazy! That is mean and shows you what her and her employees are like, especially if they gossip like her. I honestly don't think you can succeed and attract good things into your life or business with this kind of mindset. read more

I don't even know why I need to review this place; the previous reviews pretty much say it all! Pros: GREAT customer service, kind employees Excellent pricing on bathing/grooming services Ability to wash your dog yourself in their tubs Nice selection of pet foods and products! I found a stray dog and after a week or so of searching for his owner, I brought him to Pet Scene for a bath. They do get crowded, so I was happy to hear they had a free slot in their appointment schedule and I wouldn't have a wait. I didn't know the dog's breed (made some guesses) or what would be best for him, so I was very happy the owner, Bonnie, helped me out. After filling out some paperwork I decided to wash the dog myself. They lead you behind the register sorta to their grooming area where I was shown their facilities and tools. One of the groomers (I can't remember her name, ack) was REALLY sweet and explained all the shampoos and dials and such for the entire bath; they even took a look at the dog's nails, teeth, ears, and anal glands to see how healthy he was. They made some great suggestions about how to keep him healthy, which I really appreciated. The bath went okay; found out the dog is kinda scared of water, but with some gentle words and petting, he was fine. I love that the dryers blow WARM air! Gently dried the pooch and then took a look around the store. They have some pet food brands that have SUPERIOR quality to any kibble you can buy at a chain pet store. I got some samples, as well as a Greenie for him to chew on for being a good boy. I love that they treated this pooch like he was my kid and not a stray. I was so impressed, after no one ever claimed the dog and I decided to keep him, I brought him back. This time I booked an appointment to have him washed by the Pet Scene groomers, and it went well. Just dropped the little guy off, walked around for a half hour, came back and picked him up! He was happy and not scared at all when I came back for him, and he smelled great. They keep your information in their computer, so they remember your name and the dog's name too, and after a certain number of baths I think you get a free one! Don't forget to check in here on Yelp to get a discount off of a DIY or groomer bath too. I also love that this place has clinics for shots, training, and tooth cleaning. They also organize fun events and benefits; they collect food/products for homeless people with pets which I LOVE. Great prices, awesome staff, and tasty dog food. My new groomer has been found! read more

My mother, (who has worked at a Veterinarian office for 30 years and opinions on such subject I trust more than anyone) told me about this new self-service dog wash place that opened up in Yucaipa. I decided to check it out since my senior dog was developing a skin condition that require more regular washings than I could give at home (kneeling over the tub) or afford to pay for at full service places. The second I walked in I knew I was in good hands as I recognized the owner, Bonnie, as a lady who used to work at the San Bernardino Humane Society. Here is a woman who cares about pets and will make sure you and your pet has a great experience. Tasha hates this place because she hates baths, but I love it. I get to bathe her myself for a third of the price of a salon and the best part is THEY CLEAN UP THE MESS!!!! Tasha's favorite part is at the end when I let her pick out her own giant pig ear out of the basket. They have the best gourmet treats in the boutique area as well as some cute accessories and dog beds, etc. Make sure to "Like" Pet Scene on facebook so you can keep up to date on all the great events she has for you and your pet. This is a great place. read more

Great place as the people who work there are outstanding with Pets. Beside the fact that they are open till 6pm they do an excellent job with each of my dogs. Lola and Delilah loved going and we will defiantly be back. Lola loves her scarf and Delilah came home with 2 bows in her hair. Thank You. read more

Very Simple... 2 difficult dogs, about 6 different groomers tried, mostly resulting in disappointment... Thanks to Yelp reviews we decided to try Pet Scene. BEST EVER. From our first contact over the phone to the, never before experienced follow up phone call after grooming from the owner. These guys are fantastic our dogs have never looked better and even though its an hour drive to get there, its worth it. The place is spotless, the owner was wonderful with the dogs, the groomer was exceptional, they just secured a life long client read more

I did the self service dog wash to day and boy was it worth it. The ladies helped me out and showed me what to do. For a little extra they trimmed her face and expressed her anal glands. You even get a punch card to earn a free bath. I will be coming back! I also just got my baby groomed here and they did a wonderful job on her! Thank you! read more

Pet Scene Bath and Boutique - Pet Scene made my girl look beautiful! - Pet Groomers Near Me - Yucaipa, California

My boyfriend and I took my dog Ranger in to Pet Scene for a DIY bath back in November. The owner, Bonnie, was very welcoming, which is always nice as a pitbull owner. I usually bathe Ranger at home outside, but with the cold weather, Pet Scene was the place to go. Bonnie gave us a quick orientation and made sure we were comfortable using all the equipment. She gave us tips on the most effective grooming methods for short haired dogs. We were able to get Ranger all clean, soft, and smelling nice with doggie cologne. I'm so glad to have a resource like Pet Scene so I didn't have to wash my baby in the cold. Today I brought in a rescue dog that I am fostering. Poor Gabby was so shy and timid, but Bonnie and her staff were very supportive and didn't rush us at all. They were able to assist me with choosing the right shampoo for Gabby as she had some small wounds I didn't want to irritate. Also, Pet Scene offers a frequent bather program: for every 5 DIY washes or 5 salon washes, you get one free. The rest of the store was filled with a wide assortment of treats, toys, equipment, and clothing. We will be returning customers. read more