I have never found the employees at this Pet Supermarket to be particularly friendly. Despite shopping here occasionally to buy food for my feral cat colonies and rescue cats, I am rarely greeted when I walk into the store. I have walked in many times and observed the employees gathered in conversations opposed to greeting customers. On my most recent visit, a 32-pack of Friskies was displayed with a $19.99 price tag underneath it. When I checked out, it rang up at $26. I pointed out the discrepancy, and instead of addressing it right away, I was left waiting while other customers were checked out. There were two employees present, and it seemed that one could have assisted me while the other continued working the register. Instead, I stood there waiting, unsure what was going to happen. Eventually, the employee who rand me up brought up a 24-pack that apparently matched the advertised price. The whole situation seemed to be an inconvenience for the employees, so I ultimately said, "Never mind." Then, I mentioned that the Pet Supermarket on Richmond, which recently closed, would have simply honored the displayed price. Jennifer responded, "We're not that store." My reply was, "No, you definitely are not." I shop here to buy food for animals that depend on me, and good customer service still matters. Unfortunately, this store consistently feels indifferent toward its customers. Pet Supermarket, you closed the wrong store. Time to hire people who actually look like they enjoy their jobs at a pet store. read more

I prefer the Penthouse Pet Supermarket which is where you can hire famous glamour models. This is interesting because it's a lot different to some of the other pet stores we go to, with a few different product options and surprises, but it is similarly overpriced, much like Petco. I have a lot of cats to feed so I go to a lot of pet stores, overpriced or not. If it was cheaper, I'd come here regularly, just for a little variety. If you are into variety for your babies, and trying different products, would you like coming here. There are good and bad things about it, but because of price I couldn't give it more than three. read more

Pet Supermarket - Pet rocks - Pet Groomers Near Me - Houston, Texas

The store manager, Eddie Wesley was incredibly rude. I grabbed some treats for my pup from the sale rack. I specifically grabbed a braided, a stick and a rounded chewable. The braid and stick had 50% off tags on them individually. The rounded chewable was in a box of others like it and the box was labeled 50% off. When Eddie was ringing me up, I noticed he didn't take 50% off the rounded one and I told him I got it from a bin that was marked as 50%. He then told me that because it did not have a sticker on it. It wasn't 50% off. And so I told him OK sir well, I just want to let you know that you have it in a bin of others that are like it that is marked 50% off. Then he said you're not listening to me look down look at the sticker and see that it doesn't have 50% off on it. I said I understand that I just don't think that you're understanding me and I left the store. I was really surprised that a manager was talking to a customer that way, I've been in that store several times and I've never seen that gentleman before however, I will not be bringing my business back to this location ever again. read more

I called to inquire about a product. The lady was so rude. She said we don't have it. Goodbye the most disgusting low class people hired there have no knowledge about anything have no class no professionalism. This door should be closed down. They have no business being in the bad business. I do not recommend this. I will be taking them to Better Business Bureau. read more

Honestly it's disappointing when you have staff working and they care more about their personal lives than their actual jobs when they're on the clock. Came by to purchase dog food yesterday, walked in and we were ignored by 3 employees standing but he front door. They didn't acknowledge us at all, say welcome or ask us if we can help them find anything. We go to the register, it was almost an inconvenience because they were comversating. She rings us up, doesn't say hi, or ask us if we found everything we needed. This business will not survive if they continue to have people with that style or lack thereof in terms of guest service. They need to do better. The worst part is, I believe their manager was there and they were just as bad. Just sad honestly. Dropped $93 on dog food and it'll be the last time I do it too from this place. read more

Pet Supermarket - Pet Groomers Near Me - Houston, Texas

My dogs love the pet supermarket. The prices of the products were reasonable, compared to other pet stores in my opinion. There is also a large variety of treats to select from. Great marketing having open treats at dog eye level. The customer service was great and they also have a rewards program. read more

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The employees at Pet Supermarket in Meyerland are very friendly, answer the phone promptly, and know where items are in the store. The manager was very nice when I met him. They need more KMR liquid, however, as kittens (and possums, and other animals) are being born in our yards all over Meyerland, and they all need bottle feeding with KMR. read more

Everything. I was looking for a certain thing. It's not carried in your store. But. The staff were very helpful!!

Best groomer in Houston!! Grooms around holidays come with little gifts the groomer here is super talented and affordable. We love her!! read more

Pet Supermarket - Our baby after his easter groom! - Pet Groomers Near Me - Houston, Texas

Really nice & friendly customer service. I was there 9/19/20 and two young employees helped me and my family with all our new fishes needs. I wish I would of asked their names. Thank you for educating us on how to properly take care of the water & food. read more

Pet Supermarket - Gold fish - Pet Groomers Near Me - Houston, Texas

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I just tried the self-wash area yesterday for the first time and it makes bathing so much easier... especially for difficult coats like the Chow that I take care of. I even have a utility bathroom at home with a tub and shower. But, this allows you to tether the dog and not lean over. The spray heads are fully adjustable for pressure, temperature and volume. It is great! They provide everything... aprons, shampoo, towels, and blow driers. They have a huge selection of supplies, food and treats. It is on the premium price side, but its also premium quality. read more

awful. no help at all when I checked out. I was trying to use a coupon and they well hell-bent on not letting me. I ended up not purchasing the treats and walked out. I'll go to any other pet store any day! read more

This establishment is doesn't acknowledge African Americans. Every time i come here NOBODY greets my family. This Sunday my daughter asked a lady that worked there if she could hold a rabbit. The lady told her they don't open the cage on weekends. I was already at the rabbits cage and noticed that it was already opened so I picked up the rabbit and held it. The same lady came to me and told me that I couldn't hold the rabbit because it was too small for human interaction, but if that was the issue why are you selling animals that's not ready to go to a forever home. I'm a rabbit owner so I'm pretty educated with them i totally felt discriminated and will never come back to this store. read more

I am a loyal customer, have been for about two years now. Everyone was always nice and helpful. However, today I asked for a dozen crickets. The woman behind the counter stated she bought the last dozen crickets. Mind you, this is the employee telling the me, the customer this. She didn't even say sorry. Just turned away from me. Really? I thought employees can purchase items once they are off the clock? I'm definitely not ok with this. I guess her pet will be nice and full unlike mine. read more

My husband just noticed the new Pet Supermarket in Meyerland Plaza so we wandered in for a look see. The space is large and well organized and all the animal's tanks and cages looked very clean. They have a nice aquarium with lots of fresh water fish in the back which are a little pricey. They also have birds and ferrets toward the middle. My favorite part is that the employees were helpful and knowledgeable. When I asked for a cleaning solution for my cat's ears, they were able to recommend a bottle to me. The manager even helped me by giving me a tip about my cat's chin problems and suggesting a solution that didn't involve buying something at their store. The employee was very nice and took out the ferret so my son could look at it and let it. I found out they even have a self dog wash for $10 where you can wash and blow dry your dog so hair doesn't get everywhere or if you have a small apartment. I would totally bring my cat here for a bath (if they allowed it lol) Extremely impressed with this store and it's customer service! I would rather shop here than at any other pet store in the area due to their well-stocked store, knowledgeable employees and great service! read more

I absolutely love this Pet Supermarket locale. The appearance and size of this location is so spread out. They have great selection for pet lovers. I went specifically looking for treats for my dogs. They did not have what I was looking for but I left with some goodies for my babies. I was looking for Rawhides. The locations in Dallas sell them by the bag but I was unable to find them. There seemed to be only one associate working the store (well at least in the front of the store) so I went with a pig eat for my labradoodle and some other pig treats and peanut butter flavored snacks for both her and my maltipoo. read more

Pet Supermarket - Pet Groomers Near Me - Houston, Texas

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Great customer service, workers were very informative, store was clean and lots of options!

Do they still have a bad flea problem? I bathed my dog here who has no fleas because he takes a flea pill and we use flea shampoo but he left with so many fleas I had to get my house bombed to kill the fleas that migrated to my carpet. What's crazy is he asked me "does your dog have fleas" because I was using flea shampoo and im like "no, he even takes a pill" but here I was left with a whole flea problem read more

My mom and I checked out the new Pet Supermarket today in Meyerland Plaza next to Old Navy and Office Depot. It's large, bright and airy. Has 3 nice self serve dog wash stations. Large selection of dog, cat, small animal, birds and fish supplies. Good brands, decent prices when comparing to Petsmart and Petco. I joined their VIP loyalty program on the website. In June they'll open the clinic for discounted vaccines and microchips and heard a groomer is coming too. All in all, I believe it's a great addition to the neighborhood! Two paws up -- at Pet Supermarket (4700 BEECHNUT RD. SUITE 265, Houston). read more

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They have a 2 week baby rabbit in a diet of grapes, blueberries, yellow carrots, and kale. I told a young clerk that those foods are too sweet. The rabbits should mostly be eating hay, some pellets, certain greens. She said they are being fed what their breeder recommends. If you want a healthy rabbit, I wouldn't get one from this place. The breeder they are using is wrong. Those rabbits will have health problems. read more

I've been coming here for about a year to buy cat stuff, crickets, and worms. I like that the employee ask how they can help you, but aren't pushy and don't follow you around. The employees seem happy and always busy. They seem to work together. I love the dog washing area. What real got extra points with me was that unlike other pet stores they aren't pushing fake medical advice or remedies. Everytime I go into other stores I hear them telling people how to treat diarrhea in puppies, etc. I actually heard an employee tell someone they should see a vet for their dogs skin issues! read more

It's official! We have a Groomer! After a family referral confirmed their arrival Kona and I went on the adventure to try out yet another groomer. The results? Sherry/Sherri (I hope I spelled her name right) greeted us with enthusiasm and interest in my pups personality showed nothing but love for her. She spent ample amount of time making sure Kona felt comfortable before starting. She even let her roam around while we quickly chatted about her cut that she would be performing. You can tell right away that this woman is legit and the nicest! We are very happy with the results and will going back again when the time comes that my little girl turns into a little mop head again! read more

Pet Supermarket - After photo from Grooming Tails by Sherry/Sherrie - Pet Groomers Near Me - Houston, Texas

This was my first time coming here as i go to PetSmart and petco . But The only reason it gets one star is because of how nice , neat and clean the store is. The customer service was horrible. At least 3 employees in the store that just walked around you and never speak or ask can they help you. When you walk in the door they just look at you snd never speak. Very awkward. They treated every customer this way as I watched snd took notice. Seemed like they all hated to be there. When I checked out I wondered if they would speak then. They finally did . Felt very careless. It's a shame because this store is super nice . But petco and PetSmart blow their customer service away. I'm not going to shop somewhere that makes me feel awkward . This place ranks up there with McDonald's customer service read more

This review is strictly for their self serve grooming area* You go up to pay for the 10$ service, you can ask if they offer any 10% off (usually they do). I'd suggest you to bring your own shampoo and conditioner, and brush. Their shampoo and conditioner are watered down. read more

We as a family felt like our family had a missing puzzle piece... But we just could not seem to find it! My husband and I soon thought it would a great idea to get a fuzzy little animal! We looked EVERYWHERE but we just could not find the PERFECT place! Until, Pet Supermarket was here to save the day! Pet Supermarket had a very large space and it was very well organized (at most pet stores it is opposite!) Plus, the employees were extreamly helpful and sweet This store is a MUST if you are looking for animal products or an animals themselves (: Also the prices are cheap but the products are great! I am very pleased with this store and will be coming here more often read more

This store is pretty dang good, they have a large selection and carry most healthy or quality dog food and treats. The staff is also much friendlier than your Petsmart or Petco crowd. Franklin is awesome! He gave my dog treats and took the time to help me find the right food I was looking for. They also have do it yourself baths for $10 which include the shampoo, hair dryer, towel, etc. I'll be back again and again... read more

We're very excited about this Pet Supermarket! My boyfriend has an 80 lb. chocolate lab, and we're always on the lookout for new places to shop for her. This store has become our go-to pet store. This store was very clean! As mentioned in some other reviews, there is self serve dog washing area. Each station has tall walls, which is great to prevent dogs from jumping out of the area and getting everything wet. I will update this once we actually try it out! Our dog eats Purina Pro Plan, and this dog food is cheaper here than it is at Petco and Petsmart! I believe it was about the same as the Amazon subscription service, but I prefer to purchase it here now (we always either had the subscription bringing too much or not enough, never got it just right). read more

I have been going to the other location on Richmond for a couple years now to bathe my 3 dogs. This is my first and last time going to this Meyerland location. My German Shepard is long coated so it takes a long time to bathe and blow dry him. The thing I love about going to bathe him here is there was never a time limit until today. The lady at the front told me after about 30 minutes that people were waiting and they like us to wrap it up after around 20 minutes. My dog hates baths and likes to bark a lot of the time. So then the manager came up and said our dog was aggressive because he was barking so we needed to hurry because the people waiting were too scared to come in and use the other bath. If you have a dog you shouldn't care about listening to some barking. It's not our fault that you don't like the barking. Pretty much it was a rushed and terrible experience. I was going to buy treats when we left but I didn't want to give this place any more of my business. The other location is definitely the better location. read more

Horrible service here - more interested in chatting with each other than helping customers. Great selection, but never have what I'm looking for! read more

Very frustrating I called the store to see if they have neon tetras in stock and they say they do so I drive a half hour across town and when I get there, none are in stock. Employees are like "oh well sorry" I don't understand if you don't want to work fine but don't make things up to customers on the phone because they just might stop into the store if you tell them you have something in stock so that could bite you in the ass! read more

The store is great, the staff are friendly, but the animals are poorly treated. The cockatiel is in a cage that is way too small, as are most of the animals, including the rabbits. Please treat your animals humanely. read more

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Trash service.. no signage showing that the self wash is now by appointment ONLY. Employees rude and very unprofessional. I am a local dog trainer who used to come here, after today I will take my services elsewhere read more

Wonderful staff they are allsuper friendly and overall great environment upon walking in. My dog loves going here to get her baths. Starting to like this place more and more, and can honestly say it's our new spot instead of other animal places. read more

Pet Supermarket - Her New favorite place to go and get a bath -Luna - Pet Groomers Near Me - Houston, Texas

I am happy to have a spot to drop into that I can buy cat items for. I signed up for their rewards, which if you shop here, you should. With your phone number, they give you a great discount. (I.e. $10.99 for cat calming treats in store, but with number, $7.99. Yes, you will find many social media posts geared to you.) I have a few qualms: with "super" in their name, I had hoped for more inventory; AND there are kittens and other animals for sale(bunnies, guinea pigs, ferrets, birds, etc.), and I did not see an adoptive organization's name attached. This worries me. Apart from this, the staff are kind and helpful on the floor and at the register. I have found wait times long because it appears only one register is in use at a time. Overall, it is nice to have them in the neighborhood of Meyerland (Houston), and they need to partner with rescues. read more

I went there to shop for a new fish tank and to pass time while I was in the area. Limited number of tanks but I'm impressed with the variety of fishes. The tanks are all well maintain and very clean. Luis saw me looking and immediately came over to help. He is very knowledgeable with the hobby and very patient in answering questions. The prices are much better than some of the shops I've been to in the area. I bought some ottos and plants and I will be going back for more. I took a star off only because they have limited number per species of fish but I highly recommend this store. If you need some fish or plants,look here first. Thank you Luis! read more

Place looks very nice until you visit the fish tanks. A lot of dead fish floating around and in one of the tanks there's Atleast 40 fish stuck to the filter. Some are still breathing but can't move. read more

Pet Supermarket - Pet Groomers Near Me - Houston, Texas

The self service dog wash sets this store apart from the other pet stores. It was very clean and even stocked with towels for you to dry your dog off. There was even a waterproof apron to help keep me from getting wet. Very nice set up - I was able to get my dog clean in 15 minutes and we were out. Only costs $10!!!! read more

i got a molly fish here and it had fin rot! it got all my other fish sick and killed them!

I've been going there since they first open we have six dogs. I buy a lot of food a lot of treats clothes etc. People there in the beginning were very nice and friendly and helpful. However, today I encountered the rudest most condescending "manager" I wash my dogs there, I have four Maltese. And two tiny Chihuahuas. When I was there before the manager allows me to watch the two tiny dogs together for the same price as one big dog. I do always bring my own shampoo and conditioner. today I went to buy a bag of very expensive treats and some crunchy food.I was told in no uncertain terms " you are no one special! you have to pay $10 per dog. When I explained that I have done this in the past. The condescending, rude, short response saying " you will never do that again here.!So I return the merchandise I was going to buy had them refund my credit card. And I will never be back there again.As I was going to leave I said there are plenty of other places that sell the same thing, she said "I know there are.I asked for the coupon I had given her back had to ask twice, she thenTook out the coupon I had given her and pushed it across the counter at me. and turned away. I Ran a business of my own for 30 years in retail, I just retired this year. As an employee this person does not deserve to work and a good retail establishment. read more

I'm a regular customer here now. The store is spacious and clean and I am a convert to the Performatrin dog food line they carry. Though perhaps the store is a little understaffed at times, the employees are always friendly and helpful. Even on the phone the staff are helpful! I once called to ask if they could look up a previous purchase using my rewards program number, and they pulled it right up. Come for the convenience, stay for the product selection and service. read more