Always amazing customer service. They have a wide variety of products for almost every type of animal or reptile. This is the only place I go for my furbabies. Also, Veteran owned and love supporting someone who has served our country. read more

This is a cute little store. I went here the day after Thanksgiving so black Friday and I think they have stuffed issues because I felt hovered around which is weird because anytime I go shopping. Don't feel like that but this store definitely makes you feel that way. Anyhow, I went here for the black Friday Bogo deal on dog food. To my surprise, the Bogo deal is only on small bags of dog food. I feel like they're marketing on the website is definitely misleading.. they did have good deals on old mother Hubbards treats for dogs so I got a couple bags of those, pay gears were also cost-effective at $1.88. I got one large bag of dog food for about $60 so no cost savings on that. So if you're looking to buy some doggy gifts and you need deals on treats or small bags of dog food, then I would say this is the place you want to shop at otherwise they're just as pricey as Petco and Petsmart . Nothing special. read more

I've been shopping PSP since I lived in Denver where I shopped both boutique stores and PSP often. When I came to the Springs I could not find the things my animals were used to anywhere until I started going to PSP again. They have such a huge supply of pet foods and care items. I have very picky cats who all enjoy a very distinct taste and brand of food... PSP ALWAYS has everything I need which keeps me from running from store to store to stock up for everyone. The prices are better than anywhere else and their seasonal toys are always the cutest. The staff is always friendly and helpful too! Absolutely recommend!!! read more

I usually love coming to this location as everyone usually is so friendly, today unfortunately was not the case. There were 3 guys working the store at the time of my arrival, I went for some mice and crickets. I was told I could only order 10 at most (I am assuming they were low and needed them for the reptiles they have) I've worked at a pet shop so that was completely fine. I asked the young man at the front very nicely to make sure they are all alive ( I have had experience with getting some dead crickets and them being counted towards the total) at this time another young man walked up and they began laughing at me to each other literally right in my face. In a very mocking condescending tone he announced over the PA to make sure the crickets were ALIVE and then began to laugh again as if I wasn't right there and didn't just hear the sarcastic tone he just used over the whole PA. I then went to pay where he snatched the money out of my hand which was extremely rude. As he's getting my change the 3rd guy working (he's got a beard and semi bald head I believe) brought up my crickets and handed them to me Literally mocking me going 10 crickets ALIVE as him and the 2 other workers literally started laughing in my face again I asked them what was so funny and why my reptiles would want dead crickets and all 3 of them had no explanation as to why they were literally mocking me and laughing at me in my face. Literally some of the worst customer service I have experienced which is unfortunate because I actually really liked this store prior to this. Unfortunately Atticus as it says on my receipt (which he originally was not trying to give me I had to ask for a copy of it) and the 2 others made this a horrible experience. No one wants to be laughed at in their face. read more

Very helpful staff. My cat fud is regularly on sale and with additional coupons I get in the mail, I save big!

Super friendly store employees. Greeted at the door to help me find the food I needed even carried it to my car. They also had a dog toy. I have never seen before that I think will really help my destructive puppy. Thanks so much guys. I'll be back. read more

Typically my go to pet supply store when I don't want to wait for Amazon to deliver the stuff but unsure if I'll go back. Not honoring listed prices and rude employees really is a big let down. read more

As a first time shopper I was really disappointed in the customer service at first I was greeted by this lady I think her name was kae and she just came off very rude and almost condescending with my questions about animals.I came in there for advice for my fish and I just felt very unwelcome and put down as a beginner fish keeper, she wasn't very helpful. I still decided to go to where their fish are kept and was met by a very nice young lady who made me feel very welcome and didn't put me down for the mistakes I had been making. Even offered to test my water for free. I really appreciate the cleanliness of the store. I only really had issues with the staff. I feel like they have really good employees who are very knowledgeable but there's a few who might need to work on their customer service. read more

I've visited this store three times in the past month. Friendly and knowledgeable staff greet me every time. Sale prices are hard to beat and the animals appear quite healthy. The store smells clean and is well organized compared to others like Petco. My fish are happy and thriving! read more

We drive out of our way to shop here. You'll be greeted at the door by their store associates, and everyone seems so happy to work there. They even offer to carry your big bag of dogfood to your car, which I rarely accept. But, it's such a nice gesture. And, we also save a bunch of money using their coupons and participating in their rewards program. Can't say enough good things about them! read more

Overpriced products Still stocking dog food that's been proven to cause heart disease in dogs and kill them Stocking products known to break dogs' teeth Extremely disrespectful management. 0/10 do not recommend ever taking your business here read more

The store itself isn't bad but their customer service sucks. I bought a $300 banana ball python from them and the snake died within their 2 week warranty. When I went to take it back, at the 15 day mark, telling them it had died a day earlier, they refused to refund me the price of the snake. For anyone who purchasing a life animal, I would STEER CLEAR. Pictures I took show the snake had scale rot, which I never knew. The price on the snake was dropped right before I purchased which makes me wonder if they knew it was sick and that's why they refused any recourse. I have since disputed the transaction for them not honoring their warranty. read more

I appreciated the wonderful customer service when I had to return something I had bought. No-Hassle Service, GREAT! Also, some of the prices are better than a lot of their competitors! I do wish their sales and coupons would reflect what I purchase on a regular basis. Plus it seems if you have a dog you get some special deals but I have a cat. I do like that they have a rewards system so someday I'll get a sales discount! Overall I like the store and the customer service. Thank you! read more

Well supplied store. Decent prices. I got a good harness and some Orijen Puppy Food. If you need high end, speciality dog food - this is a good place to get it with their loyalty program. read more

From the helpful delivery person to the clerks that assisted me in trying to place an order on a 20th century (antiquated) website over the space of 5 days. Finally resolved by Rhapsody, (from home!). It's why I shop here! All friendly, helpful people. read more

I tried to use one of those coupons that are on the back of the grocery store receipt ( $5 off $40 purchase or more) and was told my final amount ( $41.23) could not include taxes for the $5 off. NO WHERE on the coupon does it state this. If it is not in writing or posted on a sign, then I don't think you can say that. I'll be going back to "the other pet superstore" after this- they honor their coupons and include taxes as the final amount for discounting. read more

I usually take my dog here to get a bath they have shampoo and conditioner for your dogs coat there, and baths are only 10$ I believe. Please correct me on info if I got it wrong. They are always kind towards all dogs, and breeds. I know they have fish, small critters, and some amphibians. They have supplies for dogs, cats, aquatic animals, and lots more for your special animal. read more

This pet store is really awesome. They have a great variety, and their business plan seems to be to carry everything, which is great for every level of consumer at any price point. The store is clean and thoughtfully organized. Their toy and supplement sections are fantastic, and they have a lot of toys that I have only been able to buy online previously. While customers can find some truly great brands of food here (Orijen, Honest Kitchen, Primal frozen, etc), the store also carries a rather wide selection of not so hot foods (Bil Jac, Kibbles n Bits, etc), so consumers should be sure to do their research since corporate philosophy does not prevent them from selling very low quality/controversial foods. One surprising omission in food/treats was Sojos. One disappointing thing, and something that will most likely prevent me from buying food there regularly, is that they do not track loyalty programs. Wag n Wash, Pet Pantry, and Bentley's here in town all have methods of tracking loyalty programs for foods that offer them (Orijen and Honest Kitchen are the two with which I am familiar). Granted, I can cut out the UPCs, save them for months, mail them in, and get a coupon for free food, I appreciate the convenience of a store doing it for me, and think that is something that sets apart true boutique specialty pet stores. read more

Pet Supplies Plus Colorado Springs - Grand opening - Pet Stores Near Me - Colorado Springs, Colorado

They always have the best deals on dog food, treats and even toys! The workers are even better they help with all types of questions and I feel like they have the best answers. read more

I really like this store first time I visited I first shopped there in Michigan as a regular I came to appreciate the team members and also the sales and good variety of stuff for my dog,but after shopping there the other day in Colorado Springs where I now live they seemed to have picked up where I left off in Michigan same nice employees,nice sales and a good variety of product for my dog read more

I absolutely adore Pet Supplies Plus. They are always super helpful and friendly. They have great prices and sales. I picked up My cat's diet food today through curbside pickup. They even included a card to thank me for my business PSP frequently donates food to Happy Cats Haven. They also have an area to house cats up for adoption inside their store. They are amazing! read more

Pet Supplies Plus Colorado Springs - Pet Stores Near Me - Colorado Springs, Colorado

Staff are friendly and good selection of food, treats and accessories. Dog wash is ok - water system is poorly installed resulting in long time of cold water. read more

The clerks that work there are very friendly and approachable. I always have a good feeling/vibe when I go there because that's how they generally make me feel. I mean I literally look forward to picking up supplies there because the costumer service is so good. read more

All of the staff are amazing and are really helpful. I have been battling a food allergy with several of my dogs and having to return different dog foods on several occasion sometimes the same day, and the staff is AMAZING not questions ask and always a great help in every area. I think I was the one tired of running back and forth for dog food than they were seeing me lol. I truly enjoy visiting the store and the staff. Thank you all for not making me feel like a bother. Y'all are truly WONDERFUL read more

My favorite pet supplies store! They have everything I need with great deals and prices.

Awesome staff little pricey but worth it for the great customer service. They even have a spot to wash your animals

Great store! I stopped by looking for a certain pet food which we feed our dogs. Being from Washington I was going from store to store looking for our brand and I didn't find it! Luckily, one of their customer service agents found me confused in the food aisle and pointed me in the right direction. She stated they don't normally order large qualities in this brand but understands why we love it. She said they would order more since we are interested. I love it! We have two dogs and may pick up a bag every two or three weeks be our dogs are part of our family and they deserve the best. The customer service at this store is beyond the best! read more

This is the first PSP store I have gone to and not liked... The staff is not helpful and the customer service was terrible. Owner would not approve manufacturer coupon or PSP coupon that was found on the site. I will give my business elsewhere. read more

Would rate 0 stars if possible. Joe and Michelle (the owners) are incompetent at working the computers; sat there for 30 min watching Joe try to figure out how to enter a manufacturers coupon. He did not ask any of his employees for help who have helped us in the past effectively. Instead, because of his incompetence, he decided to hand us the coupon back and force us out. Terrible customer service, especially considering this is the OWNER we were dealing with and he could not do a basic check out transaction. Will not return back! Will support pet stores who value their loyal customers. read more

I've patronized PSP stores in other states so was very happy to see one here in CoSprings. Always great selection of high quality stuff, and prices competitive with online stores. friendly and helpful staff. Best pet supply store in town. read more

After have read the wonderful reviews....I am sadden I have a negative....My negative review is related to store policies, not the employees....My vet had changed my dogs diet....I asked for a refund or even store credit....I did not have a receipt since I took email...an email I did not ever get...so customer get those printed receipt...I could understand except this food is only sold at this store chain...redford...I was informed that is store policy is due to not all customer are honest!!!!! a dim look at your customers read more

I love this pet store! They have a wide variety of products for all types of pets at reasonable prices. Their customer service is always supreme!! They also have a savings card and weekly coupons!!! read more

Pet Supplies Plus Colorado Springs - Pet Stores Near Me - Colorado Springs, Colorado

This was my first time going to this store. The staff were friendly, accessible, and knowledgeable. I was surprised at the large variety (options) for food, toys, snacks..etc. They have a lot of products made in the USA (which is important to me). The prices were reasonable when compared to the other pet supply stores in the area. I will definitely return, and have already recommended them to other pet owners. read more

They are always so polite here! They love Shane we bring the boys in to shop, and they carry out the big bag of food; without even asking. Prices are on par with other pet stores in town. We will continue to shop at Pet Supplies Plus! read more

Why would it say open at 8 but when I get there it's not open till 9 waist of time and gas

I have 3 fish aquariums, 3 rescue cats and two rescue dogs in my home. To find deals I often find myself going to Walmart, Petco and PetSmart often in the same day. I stumbled across Pets Supplies Plus a couple weeks ago. I had just started working in that part of town and didn't know they existed. When I first went in I was great and offered help within 3 second of walking in the door. I said I was browsing and went to look around the tire my initial thought was oh, another PetSmart, Petco type chain. Their stock was similar to that of the bigger chains but as I dug deeper in I notice some things they had more variety than those stores. That peaked my interested. I started checking prices. The one issue I've had with the other chain pet store is they are often whoever priced. This is why for some items I go to Walmart or Target to buy. I was concerned that since a smaller chain they may have very high prices. What I noticed is that some procedure similar to other tore and some were lower, and some really good deals. I then went to the fish area and here the prices were either right line with others but some fish were a lot less expensive than the big stores. The live plants were also very inexpensive compared to others. So in my mind I found a place convenient and near where I work and reasonable pricing, nothing too outrageous and some prices really great. All that being said you may ask why the five star rating. It was the staff that made the difference. Mostly young people but every single one, from helping with the fish to the one checking me out were extremely friendly. I talked to one about fish and seemed knowledgeable and everyone was willing to listen. Tonight I went in and the young man who helped me with fish admitted he didn't know a lot, it wasn't his area of expertise but was willing to find someone with answers if I had questions. Being somewhat knowledgeable I didn't really have questions but as he helped me we talked a lot and perhaps educated him a little but we had a nice conversation about fish, cats and dogs. In these days it is so nice to see young people willing to work and loving their job. In summary, their election is good, the pricing is average to great on some things but what sold me was the staff. Keep up the good work and I will always come back. read more

I love this pet store! I purchase my dogs food from stores like this and this location is so convenient. The staff is very friendly and helpful too! This place is my new go to for toys, harnesses and food! read more