I chose this salon because of their positive reviews and trusted them with my dog. If I had known…read moreshe was going to be shaved nearly bald, I could have done that at home myself. At drop-off, we were told she would need to be cut short due to matting, which we understood and agreed to for her comfort. However, when I picked her up, she was shaved almost completely bald -- including her face and head -- which drastically changed her appearance. When I questioned why her head and face were cut so short, I was told she had mats there. The owner later acknowledged that she "did not" have matting on the top or sides of her head. That contradiction is extremely concerning. There is a significant difference between "cut short" and shaving a dog down entirely. For a $110 service, clearer and more honest communication should be standard. A full refund was discussed, and I am still waiting for confirmation on how that will be handled.

UPDATE as of 2/3/2026: The insanely bold owner Mishelle Shump has reached out to my vet office…read morerequesting my dogs medical records. I have never experienced anything like this in my life. To think your dog will be in the care of these money hungry people is very concerning. Instead of caring about the well being of an animal you are going above and beyond to try to avoid paying for the dogs vet bill. Please keep in mind we are talking about $143.23. These people are in desperate need of money which is why they are going above and beyond to try and protect themselves. They don't care about your pets and will not support you in any way that does not result in a profit for their little business. This should have been handled differently and professionally. My dog's dew claw was completely cut off during a grooming appointment at The Barkery Bistro on Augusta Street. When I picked my dog up, she was actively bleeding onto my sweatshirt. She was clearly in pain and distressed. Even after seeing her bleeding, they still charged me, only reducing the grooming fee by "half." It wasn't until I realized the severity of the injury and brought it to their attention later that they refunded that charge. I took my dog to the vet and consulted other groomers, all of whom expressed shock at the injury and how much pain my dog must have been in during the grooming. Instead of taking responsibility, the owners Mishelle Shunp and her son JJ Shump tried to pressure me into signing a mutual release. I told them I would not sign anything. I provided photos and vet documentation and requested reimbursement for the vet bills. Since then, they have gone completely silent and are refusing to reimburse me. This was not a minor accident. This was a serious injury, handled with zero accountability and zero respect. I would never trust this business with another animal and strongly warn others to think twice. I've also added the poorly written "mutual release" that they tried to get me to sign. DO NOT BRING YOUR PET TO THIS PLACE.

Excellent!!!!!!!!!! Groomer!!!!!!!! On time!!!!!! Knowledgeable!!!!!!! Kind!!!!!!!!!!! Thank you…read moreJennifer!!!!!!!!! I had a Terrible experience with Sea Side Spa in Mt. Pleasant which left me frustrated. You put me at ease and explained everything completely!!!!! Thank you Soooo Much!!!!!! You are worth every $$$$!!!!!!!

Our groomer is fantastic , service is the best Highly…read morerecommended! Madeline does a wonderful job ! I have had her for over a year

Brought 2 small GoldenDoodles that were quite bushy. Got full service. Also asked for nothing…read moreperfumed or scented since I'm allergic. They looked and smelled WONDERFUL!! We will be long time customers for sure!

I've taken my dog to DogGone Classy for years now, and the service/quality remains excellent. We…read morelove Bria and Kim. Prices are more than reasonable.

I have been taking our Cocker Spaniel here for about two years. Rebekah is our groomer and she is…read morewonderful and caring when she grooms our dog. The staff is always very friendly and they also provide doggie day care. If you are new to the area, give Inn The Dog House a try.

I would have given 10 stars if I could. Our three dogs were so calm and relaxed when we picked them…read moreup. Such a change from our former groomer. They were trimmed exactly as we expected. The business is neat and clean inside, not a storage building behind someone's house. This is a caring and professional pet grooming business with people who actually love animals. Highly recommended!

These folks always do an excellent job with my dog. They are kind, professional, and are easy to…read morework with!

20 months and looking amazing! Thank you Sunnyside and Angie for the best Poodle groom/cut BLUE has…read moreevery had. I have been to several groomers over 35 years of owning 3 different breeds and by far, Bichon Frise, Soft Coated Wheaten Terrier and Poodle grooming is done exceptionally well if you know the length and style you would like. I brought a picture of another time, different place in Columbia, SC that I thought looked great.....Angie duplicated that and everyone was so courteous and helpful. See you again next month

my pup loves to come to Hollycrest Bed & Biscuit! The Staff is friendly & he comes home tired &…read morehappy.

Great place, they love my dog, he loves them. I have going there for more than a decade.read more

I have taken my dogs to House of Paws for years. Debra and…read moreAndrea are wonderful groomers. I trust them completely with my dogs. I doubt there are more compassionate, patient groomers anywhere in this area.

We have been using Deborah at House of Paws Pet Salon for years and are very satisfied, actually…read moremore than satisfied. Deborah is very easy to talk to and really works well with us on any special needs. Over the past few years we have lost two dogs from old age. When they got in their last years, Deborah was very kind and took extra care to give them the grooming they could tolerate. Our dogs have never objected to go there so I know they are always well treated. I can't say enough good things about this groomer. I don't know Andrea but I'm sure she is equally as good.

We have been taking our dog to Dogtopia on Haywood Road for over two years, and our dog absolutely…read moreloves it there! The staff truly puts our dog's safety and wellbeing first, and most importantly treats our dog like their own! We have also boarded our dog there for many days, and she always loves coming back again so we know she was treated well. The staff is absolutely caring and wonderful! We highly recommend Dogtopia on Haywood Road to all dog parents! Try them... you will not be disappointed!!

Absolutely no better place for my dogs! Staff are the sweetest! Truly love my dogs! They have so…read moremuch fun and I can check on them on the cameras. I always have peace of mind when leaving my babies there! Got to meet the owners and they are awesome too! Overall best place I have found!