I don't think people realize how difficult it is to find a cat groomer. Especially a GOOD cat…read moregroomer who cares, knows what they are doing, and makes the animals themselves feel safe. Splash N Tails is that! Actually, they aren't just good, they're AMAZING! So good, that one of my cats hisses at the other because they've practically "cleaned his smell off." Takes him about a week to be okay with his brother again. A real hoot! When they show up, they politely knock, have polite conversation, take your kitties to their trucks, and return them very quickly after their service is complete. For my tuxedo cat, I just get his nails clipped, ears cleaned, a quick brush down, and he comes back. For my medium haired domestic, he gets the works! Surprisingly, he strongly dislikes the vacuum in our home but LOVES the machine in the truck that gets ride of his fur. I have no idea why but, I like to think it's the amazing groomers! I will be a continued customer and I recommend other people become a customer. You won't be disappointed. If you have an appointment, something comes up, you can reschedule. Give them prior notice though. Also, if they happen to need to reschedule for any reason, they'll go above and beyond to make sure they can accommodate your schedule.

Kenny is a miracle worker! Once again he groomed our kitties and it is pure purrrrrfection! Tha k…read moreyou all of the Staff at Splash N Tails for always being so professional and amazing! We have used this service for years and will trust no one else for our grooming needs

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

We initially loved taking our doodles to get groomed here when Jina was the owner but they've…read morechanged ownership since then and we've decided to part ways with Pretty Paws. There have been several changes implemented due to new ownership: 1) They no longer have cage free grooming and they put our dogs into kennels while they wait for us to pick them back up 2) Prices have gone up about 2-3 times due to the rise of inflation which is understandable but wanted to share to other dog owners for awareness 3) They use an assembly line process for grooming which is faster so our large dogs are typically in and out within ~2 hours Although our doodles typically came out well groomed for the most part, they both began to dread coming in and felt more anxious than usual, which wasn't a good sign to us. Additionally, the new front desk staff (male) could work on his customer service etiquette as he has came off as condescending multiple times to both myself and my husband regarding the care of our dogs. Our other friends who also brought their dogs here have shared similar sentiments. This is not their fault, but the location can be challenging to get to during traffic hours (they close at 4PM Monday through Saturday) since it's right on 50 and a lot of cars are going out west.

I have been going here for over 6 years - I found the post I originally made about this place…read more WELL. 5 stars no longer applies. I moved away to NY for 6 months and when I came back I went straight to the same groomers my Pup had been to since he was a puppy. I called to make my usual appointment and was asked To resubmit veterinary information again in a rude manner. Then when I arrived I was greeted by a new face at the desk. A man who said he was hired to do everything the right way unlike "before". Yet when I Asked if they were under new Ownership the man said, "NO" Here are my following reasons for their 1 Star- 1. New ownership Yet the man at front desk outright told Me ownership did not change. WHY LIE About the switch? 2. Price- increased and they even charged me. Handling fee bc they said my Dog was unmanageable, yet, the previous owners LOVED HIM. 3.customer service- new guy upfront-He was unprofessional and unpleasant. I shouldn't have left my dog especially because I felt Something was off with this man's energy. But I summed it up to maybe he was having an Off" Day. He was just rude and unkind, unlike previous owners. He would go on and on about how he was there from out of state bc his mom was unwell so I also felt bad for him, but I was also on a tight schedule. I just found this to be extremely unprofessional. Get this- I tried something new with my pup for the first time and had his tail Colored ( safely of course bc this is practically my Son). The man comments- he's not a fan of Color but to each their own. That owners who dye their dogs should do their research on how bad it is for their pets... uh really? I just ignored his unwarranted opinion but was quite upset by it. 4. going to trust myself and my pups initial reaction when picking him up. He use to love Going to the groomers and now he's terrified. 5. I paid extra for teeth cleaning which I could tell was not done and they did not trim his dewclaws which was previously always cut. At pick up, even though I was trying to get out of there as much as my dog was, the man proceeded to lecture me about taking care of my dog at home, so that he is not so matted, and that is why they had to shave him all the way at this point, I was so traumatized I just wanted to get the heck out of there, so I just paid and left as unhappy as my pup was. Oh and before I could finish paying the man asked if I was going to tip bc it is customary... really!?! I'm in the service industry I'm well aware... Never going Back - sad about the changes!

My dog received a wonderful bath and cut from Woofie's! Super convenient to have them come to my…read morehouse. They were patient and very kind. I definitely recommend them!

I wanted to give myself a few days before writing this review so I could cool off and be as fair as…read morepossible. We are newer to town and initially chose Woofies after seeing their tent at the Haddon Heights Farmers Market. The owner came to our home for an initial evaluation months ago, and we were very upfront about our concerns with having a stranger in our home. We also explained that we have two dogs who require special care--one with dementia and one with IVDD who has significant mobility issues. Because of their needs, we explained that we have cameras in the home to make sure our dogs are safe and cared for. We also specifically requested that the dog sitter sleep downstairs. We had been staying downstairs with our pup after her surgery and had invested in a very nice, expensive mattress that we set up specifically for the sitter. We were assigned two different sitters, which wasn't our preference, and had to pay for two separate evaluations ($25 each). We provided detailed instructions regarding medications, mobility restrictions, and how to safely care for both dogs. The first night, we didn't receive any confirmation or updates from the sitter. I ultimately had to reach out through the app myself just to ask if everything was okay. I was also uncomfortable that we weren't given a direct phone number for the sitter in case of an emergency. We didn't receive photos or a meaningful update until the after-visit summary. The second night is where this experience became completely unacceptable. The sitter told management she was having "stomach issues." During this time, she covered one of the cameras in our home and had a guest stay overnight. We had no way of knowing whether our dogs were being properly cared for or whether their medications had been given. Beyond the concern for our dogs, having a stranger brought into our home without our knowledge or permission--and having our camera intentionally covered--left us feeling incredibly violated. We were also left wondering what happened on the expensive mattress we had provided for her. When I tried to contact Woofies management, it was difficult to get a timely response because we were directed through a general number. When I finally spoke with someone, I was initially given the sitter's version of events, which did not match what we were seeing on our cameras and front-door footage. We ultimately cut our trip short and came home because we were so concerned about our dogs. When we returned, our dog with IVDD had noticeably declined while we were away, and we had no confirmation that her medications had been given as instructed. She also seemed shaken up. We eventually reached management through Instagram and received a call back. They told us the sitter had been let go and refunded us for the nights she stayed. While we appreciate that they took action after the fact, a refund does not come close to addressing what happened. We had to throw away the mattress and sheets, and more importantly, nothing can undo the violation of trust and the anxiety we experienced wondering whether our dogs were safe. We will never use Woofies again and cannot recommend them based on our experience. If you are considering using a dog-sitting service, especially if you have pets with medical or special needs, PLEASE have cameras in your home and make sure you have a direct way to contact the person caring for your pets. We never imagined we would need them to this extent, and we are incredibly grateful that we had footage of what happened.

My dog loves coming here and I love to groom him here too. The groomers are detailed and appear to…read moretreat the dogs very well. Scheduling is challenging because of how in demand they are. Worth planning forward for!

This review is way overdue. My dog has been receiving the Grooming (Spa) services from Healthy…read moreHound Playground since he was young puppy (about 8 mths to a 1yr) and we have never really gone no where else. All the groomers are amazing. However, we routinely see 2 of the groomers who have spoiled him tremendously. He knows them like family and has become accustomed to the services associated with the process. I have before and after, take a peek. Most recent shows before and after, the other shows from when he was younger. I am always so impressed! And he loves his time there. Thanks to the crew and especially the Groomers at HHPGS.

I originally reached out to Katie when I needed to find a new groomer for our extremely anxious…read morerescue Maltese. From Katie's photo, she appeared to be a calming person, which was what our dog needed. I texted her even though she was apparently not accepting new clients, and she responded immediately, and had an opening a few days later. Our frightened little girl did very well with Katie, who is now grooming our new Maltese. Katie is completely professional and courteous, extremely accommodating to our schedule, and understanding when emergencies happen. When I realized that our new dog's coat is thicker and coarser than our previous dog's, I asked her to change the cut; Katie responded in a positive manner and understood completely what I was asking for. I am very happy that I found her and that she made room in her busy practice for me and my dog! Thank you, Katie!

Katie did a great job! She was right on schedule and was efficient and quick. My dog's haircut…read morelooks great and he smells nice. Thank you!

My lil guy h a t e s getting groomed. His anxiety caused his last groomer to not finish his haircut…read moreso I was half expecting the same situation. I was wrong!! They did the full groom (including shaping up his grinch paws that he doesn't let anyone touch) so well. Everyone was kind and helpful too. He looks amazing, cannot thank y'all enough :)

This isn't a self service dog place. It's appointments only. It's disappointing that 3 years after…read moreCOVID they still haven't updated their website, yelp, etc.

The veterinarian at this place is unbelievable. I went to him with an emergency, they had found a…read moremass in my little girls stomach. It was blocking her from eating. I called around trying to get an appointment somewhere anywhere for endoscopy and biopsy. And no exaggeration, I called from Pennsylvania, Delaware, Maryland, Virginia to Ohio to try to find someone who could do a endoscopy and biopsy right away. My dog had already gone a few days without eating. I am talking about all the emergency centers as well the life center and all other emergency, veterinarian hospitals. The problem was, it was a Friday and no one was going to be back until Monday. This was Friday.I need a doctor for internal medicine to do the scope and biopsy . I found a place in Cascades that could do endoscopy but not a biopsy. They could take something out of the dog stomach, for example sock a toy a chewy anything that was lodging in somebody's belly, but they could not do a biopsy or remove a tumor. I promise you I called maybe 25 places. Everyone every office I talked to could only give me advise that I can put her in the emergency and keep her there until Monday so the Vets keep her alive till they could look at her . That is a internal Medicine doctor can look at her and then if they could possibly fit her in for endoscopy, but as they were looking at their books and with seven different dates the closest date I can get it for the endoscopy was August 11. Now this is a dog who has not eaten in a few days is going downhill rapidly, I asked the one tech that was a tech in the urgent care. If there was absolutely anything they can do on an emergency basis. She said that she cannot promise me that . They will look at her on Monday and if they can fit her into the schedule, then they'll do it as soon as they can. I might be wrong about this, but I was not willing to take that chance and then not have anything done all weekend on top of it to be charged anywhere from $1500 a day to $3000 a day to keep her own fluids and alive until the vet had time to operate. I cannot believe that I am living in United States of America and we can't get a veterinarian to take care of our dogs after we pay insurance pay their astronomical bills and do everything we possibly can do for the betterment and health of our dogs. They're always encouraging. Do a rescue dog get a rescue dog so you get a rescue dog and what happens you pay the insurance you make your appointment but as soon as you need a veterinarian, it's either $10,000 $5000 or you're just out of luck. I am sick to death of this. I am so sorry for anyone out there. That's a veterinarian that is not like this and could've done something to help me, but please make yourself known in the community so we at least know we have one place to go that we don't have to go mortgage at our house for. To try and help our pets. I got off track. Anyway, I walked into Pet Depot the veterinarian there I was talking to him, I cannot believe that this veterinarian was so concerned about my dog and about my mental well being that he on an emergency basis was able to get a set up date for my dog to get her ultrasound the next day and move forward with what had to be done to save her life. So it begun. His name is Doctor Saini ,,Jaswinder Saini THE HOSPITAL IS CASCADES PET HOSPITAL 21435 EPICERIE PLZ. SUITE 170 I am going to do my best to expose what is going on with this unreasonable care we are getting from our veterinarians. I am ready to call, e-mail ABC NBC CBS in any cable channel that will receive an email or phone call from me, but I am going to find out this craziness has to stop.i If nobody begins to stop it then we are going to keep paying this price for a very long time and that times like this could've cost me my pets life. So my girl has had her mass removed , sent in for biopsy and she is on her 4-th day of healing. I am on the hunt for anyone who wants to join forces. Thank your. Saini for doing all you can to help me. Donna Weeden

Got my dogs nails trimmed. Same prices as everywhere. They did a decent job but told me after that…read morethey were charging me a $30 fee because they had to use an extra person to help hold him. $30 FOR 5 MINUTES OF WORK and no warning. He's only 26 pounds. $25 nail trim turned into $55. Definitely won't be back.

Mogli has been to Dog A Do twice now and I don't think I'll take him anywhere else. They are the…read moreonly grooming place that were able to trim his nails and dewclaws, saving us money from sedation and nail trim at the vet. The front desk person, Jim, is super helpful and really personable. We had to reschedule due to a family medical emergency and it was a simple fix. Mogli is almost 9 and he looks like a show dog coming back from grooming. Very impressed with this business and the grooming job. Thank you.

Will at Dog A Do has groomed my Service Dog, Churchill several times. He takes the utmost of time…read moreand attention, giving him lots of love as he grooms my fur machine! Being a working Service Dog good grooming and good rapport with my groomer is very important. I get both from Dog A Do. Churchill is Pawitivly happy whenever we go there.

Ive been going here for EIGHT years. Grooming has become inconsistent these days ever since…read moreownership has changed several years ago. When i first started coming here, the owner was great at cutting my poodles' hair. Ever since she left, the new groomers have been not so great. HOWEVER, despite the inconsistency, they are willing to accommodate and learn to cut my poodles' hair the way I like it. I have tried going to other places in NOVA, 6 different groomers to be exact. Everywhere else is worse and they don't know how to cut a standard poodle's hair. I even went to the other Ashburn Belmont Chase Woof Gang location and they gave my dog an ear infection (very untrained groomers there)! I started coming here when my poodles were puppies and because of the owner back then, my dogs dont fear going to the groomers. I have started coming back here now with my nine year old poodles and I think I will not look for other groomers anymore.

This is hands down the worst grooming experience we've ever had at Belmont. We explicitly told the…read morestaff NOT to use clippers on our Samoyed, yet they completely ignored our instructions and shaved our dog down. For anyone who understands how damaging that is to a double-coated breed, you know how serious this is. To make things worse, they returned our dog not even properly dried and now she's developing hot spots as a result. When we tried to call and ask what happened, the owner, Felipe, took zero accountability, mocked us, and then hung up the phone. Absolutely unprofessional and unacceptable. This place clearly does not care about your pet's health or well-being. If you have a double-coated breed, or honestly any dog you care about, stay far away from this groomer. They are reckless, disrespectful, and completely incompetent.