The staff and owners of this store lied to me. I went here hoping to buy a puppy for my birthday…read moreand left feeling disappointed and angry. During my visit, I fell in love with a fluffy little girl. I had already decided to buy her, but I wanted to follow the basic steps that responsible owners recommend. I asked about her vaccinations and about the health testing of the parents. The staff told me that all of their puppies come from small local families here in Virginia, that the families vaccinate before shipment, and that they only breed from healthy parents. I felt reassured and excited. To be safe, I asked to see her paperwork. I was told earlier that everything was local, so this was supposed to be a simple confirmation. Instead, the papers said she was bred in Missouri. I asked the salesperson how Missouri counted as "local to Virginia" and why he had told me the exact opposite. He said he got confused. That explanation made no sense. I pointed out that he had spoken with confidence about all of their puppies coming from local families, and yet the paperwork showed something completely different. At that point, I could not trust a single thing I had been told. If you are thinking about buying a puppy from here, look at the paperwork yourself before you make any decision. Do not rely on what the staff tells you. My experience showed me that what they say and what is written on the documents are two very different things.

Emma (Manager) is incredibly friendly and always eager to help! She patiently answered all our…read morequestions and was wonderfully considerate of our children. The pops are absolutely adorable and added a delightful touch to our visit.

I got my dog groomed by Rhapsody. She was able to shave my dog's matted hair without hurting her…read more The groomer located near my home tells me my dog is nicked because of matted hair. I know to return here from now on. The store has great selections for dog accessories & I received great customer service from the cashier & store manager.

I never had any issues until recently some of the girls there don't mark my online orders as being…read morepicked up. It's frustrating because the rewards points aren't added until the order is picked up and the charge goes through at that time as well. They should be trained better instead of just standing around when it's slow like it just was when I picked up my order. Too many times lately I've needed to call and then wait to speak to a representative about the issue.

I've been a loyal customer for over 5 years, visiting at least once a week, and my dog is groomed…read moreevery two months. Over the years, the entire staff has become like a second family. From the cashiers and stockers to the grooming team, every single employee has always been kind, welcoming, professional, and genuinely caring. They treat our pets like family, and that means everything because our animals are our children. However, I have a serious concern. Over the last couple of months, I've watched amazing employees come and go, and it's become clear that many of them are not being paid what they're worth. That is unacceptable. Your employees are the reason customers like me keep coming back. They work hard, care deeply, and represent your business every single day. Pay them what they deserve. Greed gets a company nowhere, but valuing and investing in your people builds loyalty, strengthens your business, and keeps exceptional employees around. You have an incredible team. Don't take them for granted. They deserve to be recognized--not just with words, but with fair pay.

I've been a guest since this store open, reason why I decided to leave Petsmart and stay with your…read morecompany until today. The turnover was a little difficult to deal with but wasn't bad, we had awesome employees like Ana who left and Colin who is amazing. Today I had the most atrocious service by an associate who always had an issue with me in the store, the reason? I still don't know but today I called to request a case of your Redford beef recipe like I always do, someone indicated that they have the case for me and I can pick it up at any time, that was nice as always, but...this lady went to the little office and mentioned something to a young guy about me and he gave her the order to fill up a little form in order to make "this type or orders (case)" then he started yelling from this cubicle and said something to me, I ask him to come out and talk to me, he came out is a very "macho man" posture, he said that for now on, I must call to place this "special order" other ways I won't be able to get it! He mentioned that I need to stop talking to the trouble lady and that he is the GENERAL MANAGER and I must follow this store policy. At this point the cashier Collin walked away indicating that what they said makes no sense! If you have it I can get it right? What's the difference between ordering like I always do vs getting it from the shelve! I still can get the whole case! I asked for his name and he replied MY NAME IS JEREMY! Then I requested a corporate number and a supervisor name, he refused to give me the number saying you're not getting nothing and get out! This got so loud that guest were also watching this non sense, he took the whole case of food plus the peanut butter sticks that was already scanned and place it on the rack! Then he replied again GET OUT! My dog got scared and I had to pick him up and leave after this incident, my blood pressure got really bad and at one point I got dizzy, then I called corporate and file a complaint. Was this necessary? This doesn't make any sense, he was extremely RUDE and disrespectful! I never experienced such an abusive individual that thinks he can disrespect anyone just because he is the GM! We are paying guests! We pay his salary! And he also said "no you don't " obviously he doesn't not this business concept. One of the requirements to work at this place should be the love and respect to animals and obviously to paying guests! Being a macho man doesn't help, you need to gain guests! That's your job! It takes time to establish relationships with guests and only seconds to lose them. Jeremy represents your company, your brand! Guests don't have time to complain...they just simply don't come back. This was an awful experience, this kid needs to be trained properly and his assistant as well. Please hire people with passion, respect and integrity, not just bodies...

Great pet store with lots of choices and great prices. They have everything from toys to treats to…read moretons of food choices and everything else you could want for your pet. I would highly recommend.

The quality of food and toys is great. The people that work there are also very helpfulread more

I have worked with fish tanks for years. Centreville Aquarium knows the business, has top end…read moresupplies for all levels of hobbyist, and have been nothing but helpful and supportive in all of my experiences. I have never had any issues with fish quality or anything else from the store. Highly recommend and worth making the trip over a big box store.

Owner has been very helpful, providing advice and gentle suggestions, recommending more economical…read morechoices to help me get back into the fish hobby.

Awesome across the board! The arrangement of birds in the…read moreability to interact makes your experience wonderful.

Very well stocked store with knowledgeable staff. Varied selection and a must go for bird lovers.read more

I shop here pretty often and don't ever have an unpleasant experience. Today I was a tad stressed…read moreabout finding a sling for my yorkie to carry here and this gentleman I believe he was the manager and I'm so sorry I didn't get your name but you helped me find what I was looking for without even approaching you! You saw I was a bit all over the place and you stepped right in, thank you for making customer service awesome again... you were putting sticker barcodes on the shelves and you had such a kind demeanor. Thank you!!!

I think her name is Abigail, the gromer was mean when I opened the door to the grooming area to…read morecheck in, she yelled shut the door and was just downright rude. Website keepq allowing for appointments but when i checked my dog in, was told they canceled my appointment because they were fully booked. Why then allow the website to book appointments as there were many available times... I initially called andinquired around 11am but then was told to book an appointment online which I did for 1215pmI showed up for my dog's appointment early only to be told to come back the next day after 3pm. They could have told me they were booked when I initially called. Yet they did not honor the appointment online and there were appointments available online, which was baffling. Why are there times slots available online but in person the groomer said they are fully booked! It was very unprofessional and wasted our drive to the appointment clearly made and acknowledge by email. There was a disconnect for sure- they did not even try to make it right. This petsmart location has definitely the rudest staff-and I worry for the pets now knowing that. They have to do better or get out of business, period! It was not only disappointing but infuriating, and the lack of care is troubling...

Was the second time we left our dog in this location so we thought he will be fine since wasn't the…read morefirst time. Worried me was we couldn't see my dog on the cameras and we called asking where was my dog and if he was ok? The Manager Katty responded "he was in a treat break and all is fine" Second day same thing and we call them again and the Manager responding "they are out for a break and all is good" Okay. Next day I called to let her know that we going to pick him up at 4pm. Asked for the bath and get him ready. My husband went to pick him up and he noticed that my dog had injuries in his face both sides. The owner of the dog stop was there and she asked what happened with him to her staff and the young boy who watches the dogs said "he was playing aggressively with another dog and couldn't separate them" When he got home with my dog I soon they walked in the house I noticed clearly that my dog face was swallowed very much. I took a closer look and saw missing pieces of skin. The right side worse than the other one. We took a pictures and sent a complaint email to the Dog stop for the negligence and carelessness with my dog. We never get any response from them. We brought my dog to the Pet Hospital and they test and give him a skin treatment using strong medicine and cone. The medicine prescribed was for any inflammation, skin abnormalities, skin trauma. According to The Pet Hospital they say "can't say what was the cause or what happened they only see the facts and give the right treatment" We approached to the Dog place the Mgr wasn't there but we left the veterinarian records about my dog treatment. Later Mgr. Katty called saying my email went to spam email and my dog didn't have any injuries and nothing. She didn't know when it happened and probably he did himself" Also said spoke with my dog Hospital and they never said was a bite by dog" But they never said it wasn't neither because they don't know! Obviously she tried to play down and avoid any responsibility of neglecting my dog. Trying to put all the weight of this situation on my dog doctors statement. Never offered any apology or compensation for what happened or find any solution or alternative. Poor customer service! I will never bring my dog here again!!!

This place is new , clean and organized. It has everything…read moreyour dog may need. I highly suggest it for your dog's needs

Their new store is amazing, customer service is always top notch! They have great stock of fish and…read moreplants! Love this store!

They cleaned my tank in November but would never respond to calls so I could pay for service…read more Wanted to set ongoing service but they don't return voice messages.