The Groomers are excellent! Prices are reasonable. A very positive experience for our puppy. read more

Pet Supplies Plus Wall Township - Petey - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

The new grooming staff is awesome. Glad they got organized and are now grooming again. Good service at a fair price.

Love this store! Really happy staff. They have such a amazing variety of pet products for small critters to large to everything in between prices are reasonable. They also have a rewards program, which is great. Store is neat, clean. Everything's easily accessible. And they also work with rescues for animals who need homes, which is just tops! read more

Pet Supplies Plus Wall Township - DG MY KITTY AFTER PURCHASING HER FAVORITE TREATS SUPER HAPPY ! - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

Cashier always friendly manager looks unapproachable and grouchy in fact he was to me over a refund of food why offer refunds if your pet doesn't like the food if your employees seem pissed about it maybe some customer service training would help his nasty attitude !!! read more

Completely Disorganized PSP franchise! Told me a 10% discount was applied to my order ad it was Not on my receipt! Made a Grooming appointment there a few weeks ago and late the night before my early appointment I received a message that this Store was no longer offering Pet Grooming! The day earlier a received a confirmation of my appointment. When I looked at my receipt today there was a place to book my Grooming appointment! read more

Excellent delivery options. Prices are great too! Very much appreciate the prompt delivery and accurate location!

Best spot for my dog's food and treats. I get great coupon rewards for shopping! I also use the self-bathing room for baths. It's so easy to have my dog walk up the steps to the tub and I don't have to bend over the entire time. I also use the grooming service to clip my dog's nails and it has always gone well. We love Pet Supplies Plus! read more

Pet Supplies Plus Wall Township - Bath time! - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

Going to update this review because of the experience I just had with someone named Greg who I assume is the manager. (Side note- a lovely associate answered the phone and after I explained my situation, she said it shouldn't be a problem but she had to check with her manager) I recently tried switching my dogs food, but for health reasons I have to switch back. I called and explained that I don't have the original bag that the food came in but was wondering if there was a possibility for a credit of some sort since I'm a loyal customer and that dog food cost me $63. He looks up my phone number so he can clearly see the amount of money I spend there, tells me I bought two different types of dog food recently to which I explained that I bought a small bag to make sure my dog liked it, then went back and bought the bigger bag. Greg starts an argument with me over this while I'm genuinely confused what his point is when all I was asking is if I could get a credit on the food without the original bag. I've worked in retail my entire life and it's very clear that Greg is not cut out for a customer facing job. Hopefully he learns to find a better outlet for his personal frustrations rather than yelling at loyal customers! I will spend my money at Chewy, whose response is always a refund and a suggestion to donate the refunded product to an animal shelter. read more

Always a great store. Friendly staff. Clean store and great location. They almost always have what I need and I've never waited more than 2-3 minutes to check out. Highly recommended read more

Great customer service and extremely pet friendly!!! The manager came out to help me with my curbside pickup. And my dog had so much fun!!! read more

Pet Supplies Plus Wall Township - My dog - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

I have had a very positive experience at the Wall store. A major plus is the staff is always helpful and friendly, especially the manager. They always want you to leave satisfied. My 2 dogs are not happy about getting their nails cut and the grooming staff does what they can to get the job done, including lying on the floor! The membership is worthwhile with the coupons it creates. The pick up works smoothly. I do wish the bathing area for pets was kept neater but many customers do not cooperate with that. read more

I wasn't exactly impressed with the first time there but I had bought the 5 bath pass. But they can keep it! This was the 2nd and now last visit. They do not clean after each dog, wash out tub, didn't even have the basic necessity today- TOWELS! I asked the manager and got our washer is broke. I asked if they would sweep out the water in the room. Annoying that the flimsy metal sliding door kept falling off hitting the floor, splashing the water, the stairs were useless. Someone came in after a while and I told her what a pigsty. She then just swept some water to the side and moved the hair dryer over. I was still standing on a piece of metal in a pool of water. Their draining system apparently not working. She told me I could take the dog to the salon to dry. And ask for refund. No thanks, not waiting in line with traumatized wet dog. They should have been more attentive and pro-active, as the manager,he is responsible for making sure things are safe, clean and working. Not outside having a smoke. read more

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I usually split my dog washing between here and Planet Poodle NOT ANYMORE! I was normally charged $40 maybe $50 (with teeth and ears) for a simple bath. Today I go in and it's $80!! The heavily tattooed girl in her late 20's/30's with just a bad attitude I said I've never been charged that much in my life. Changed it to $55... I went and paid at cashier then came back and she made me stand there for 5 mins while she did some dogs nails finally I asked her can u get my dog please? With an attitude she got another girl to bring him around. Why wud she overcharge? Make me wait and do a terrible job on my dog all while carrying a total attitude? His fur had lots of knots and I found a tick on him. ABSOLUTE HORRIBLE SERVICE. My dog did not come out of there happy at all (I actually felt bad for him head down tail down) unlike he does at Planet Poodle always happy tail wagging. I felt overcharged, treated like a ass and the service was pathetic. Never again. They use to be okay that girl is terrible. read more

Great pet store. Great employees. Great selection of supplies. Thank you all Shopping here is always a pleasurable experience.

We love Pet Supplies Plus in Wall. We use the curbside pickup for our dog's food and have found their follow-up (if there are issues) and their prompt service to be great. When we go into the store, or even when they come out to us, the staff is always courteous, friendly and professional. What more can you ask for? read more

I have been using the self dog wash for several years. It has been going downhill for awhile. When I went today I saw that there is a large price increase Maybe it is justified but I had to wait while the room was being cleaned, no problem. But when I went in I had to clean the dog hair out of the sink and there were clumps of hair all over. There used to be shelves next to the sink which was handy and a coat tree to hang coats and leashes. The coat tree is half missing and the remaining hooks falling off. mid things haven't improved by the time I use my last bath I will go else where. The groomers are always nice and do a very good job when my dog needs a trim and may not leave them but the do it yourself is awful' read more

Visited yesterday for the first time and it was a disappointment. The cat food selection (wet & dry) was limited. Not as many cat toys and accessories as expected. Prices higher than other places. An example, 28lb bag of litter was $9 more than competitors. read more

This is one of the best pet stores in Monmouth County. Not only is the selection of items broad, healthy and varied but the staff is exceptional! I love this store and so does my Cavapoo Olive . The associates are so very helpful and approachable. This store is clean too ! Always find great treats and toys . read more

Very friendly, good selection for dogs and the prices are very competitive!! I would definitely recommend them for all your pet needs. read more

I absolutely lover the staff, they are all very friendly and helpful. The store managers are on top of every product, and they even offer to help carry my dogs food to the car. I do have one big problem. The self bathing is gross! The one and only time I I tried to bath my dog, it was a disaster. The hoses kept disconnecting, the sinks were clogged with other dogs hair, the shampoos were empty. What to do after your dog is wet in the sink? The water back-up and flooded the store. They should have an help button or something. My dog will not walk down that isle to date. LOL read more

I went in this morning to return a bearded dragon I had purchased about a week ago. Nothing was wrong with it in fact we loved it very much. But I did not realize the care and money of taking care of one would be. I know many would say love would be all you need but I wanted Artie to have much more then I could give him. I just wanted to thank the manager for understanding. And Artie I hope you are happy I will miss you. Tom read more

Pet Supplies Plus Wall Township - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

I went to the Pet Supplies Plus in Wall, NJ on a Sunday evening and arrived around 5:35pm, the store was closing at 6pm. I found an employee to ask for her for help on live fish I wanted to purchase. She was friendly and courteous and asked which fish I was interested in and I helped inform her which fish I would like. In total I wanted to purchase about 15 fish from 3 separate tanks. She proceeded to help me catch the fish in the first tank. The time was around 5:45-5:50 and then the store manager/supervisor running the store Greg rudely came over and told me how many more fish do I need and the store in closing at 6 (basically made me feel guilty for being there because he wanted to go home ASAP). I told him the lady was helping me out and he walked away. Around 5:55 he comes back and tells me once more the store is closing at 6 and asks another employee to help out the lady who was originally helping me gather the fish. The employee who was helping me out gathered the fish I wanted from 2 of the 3 tanks. At that point a male employee came to try and catch the fish from tank 3. He was able to only catch 1 of the 6 fish I wanted and it was 6pm. Greg came back annoyed and rudely told me the store is closed, I can come back tomorrow morning. The male employee said sorry and dumped the 1 fish back into the tank. The entire time Greg was very rude and off-putting and did not make me feel welcome whatsoever. The female employee who was helping me apologized to me multiple times, but I told her it's ok. I felt bad for her and the associates on the floor as they have to deal with a boss like Greg who is very abrasive and rude and lacks customer service and people skills. He made me feel like it was my fault for still being in the store and wanted to kick everyone out as soon as the time hit 6pm. I do not understand how such a person can be in charge of running a team especially in the retail space where you have to deal with customers face-to-face day in and day out. I will never visit the Wall location again, especially with a rude leader like Greg running the floor. I have visited numerous other PSP locations around the area and have had great experiences, especially at the Howell location. The team there is friendly and accommodating. This experience put a sour taste in my mouth when I think of PSP unfortunately. read more

Great staff and experiences, they are very knowledgeable and helped significantly in helping to make the best choices for my puppy!! 4 stars is only because his puppy food is repeatedly been out of stock. read more

Pet Supplies Plus Wall Township - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

I would leave 1/2 a star of it was possible....I brought in a miniature schnauzer for a deluxe grooming and walked out with a BOBBLE HEAD puppy. They shaved him..when I specifically told them NOT to.....today I look at his paws and see how red he is from the close shave! Knots on the bottom of his feet I THINK NOT....more likely they were in a hurry to move onto the next dog. read more

Pet Supplies Plus Wall Township - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

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Service sucks They don't even answer the phone the phone rings and rings and rings you guys should be embarrassed owning business like this

Would leave no stars if I could. Walked through the store to dog wash station, says it closes at, yet the store itself closes at 9, it's 804 maybe they'll let me use it quick. The girl at the register asks the manager she says no. I tell them I drove from tractor supply to here because my dog had accident in Crate and there's was closed too and I was desperate. No one cares. Still no. Poor customer service, the store doesn't close for an hour and it says no where on the website that the dog was closes earlier than the store. I will never shop here again. read more

Carlie and Kim and awesome at what they do. You can definitely trust your pet in their hands.

I'd give them 10 stars if I could! They just had their grand opening this weekend. I went yesterday, they have almost anything you could possibly need for your pet.... Even gourmet dog biscuits! My husband and I bought a ton. This morning I took my dog to get groomed. The grooming staff is super nice and friendly, I had no hesitation leaving my dig with them. I asked for them to call me shortly before he was done, I don't like knowing he's just waiting there. And they did just that 10 minutes before. Two thumbs up! They are also super reasonably priced for grooming, I used to spend $55 plus tip at the place I used to take him (and he was there for hours). They charge $35, I dropped him off at 10 and he was done an hour later!! I'm recommending them to everyone I know!! read more

Exceptional grooming services. We have a cute but difficult yorkie, who was banned by 2 other groomers because he tends to misbehave. You are always patient, professional, and we are happy to recommend you! Ask for Jamie. read more

Pet Supplies Plus Wall Township - Great job grooming Bentley! - Pet Stores Near Me - WALL TOWNSHIP, New Jersey

If I could give zero stars I would, honestly. After our favorite groomer left our normal place, my mom and I have been on the hunt for someone we really like to groom our 8 year old yorkie/bichon. After some good reviews on here and another recommendation we decided to give PSP a try. Spencer is usually very good with vets and groomers and our previous groomer had nothing but nice things to say. I admit that his paws were pretty matted (he likes to lick them) but other than that and maybe a little at the end of the ears there was no real extensive matting to be had. She, as expected, made me sign the release form for liability purposes due to his paws. No problem. She seemed nice and I was soooo pleased when I picked him up. He looked great! I felt bad I didn't have any cash for a tip so my mom went out of the way to bring her a tip two hours later. The next morning however, Spencer was acting extremely agitated and wouldn't settle down. I chalked it up to his shave down and thought maybe he was just getting used to his shorter 'do or maybe it was the shampoo that was used. However after half a day of the poor dog whining and seeming uncomfortable I took a closer look. His private area was extremely red and agitated and torn up and there was a pretty sizable cut behind his ear! I was so upset especially because I asked the groomer how he was during his time there and she had said not one word about the cut. (Which is in an area that was not matted at all). Had she been forthcoming with me, and maybe even said Spencer gave her a little hard time and showed me the accidental cut I would have been understanding. But she hid it with a bandana and didn't say two words me. Now if I go back she'd probably say it was matted and throw the release form in my face! Really messed up. Will never ever be giving PSP grooming my business again. So unprofessional. EDIT: after 48 hours it's evident that what my dog has is clipper burn most likely from a too hot or too dull blade. He's so uncomfortable and has rashes all over his stomach. He's been cut this short before and ever has had any issue at his old groomers. Never again!!!!! read more

Takes so long to get help and checking out takes forever. They need to have more people working. Especially on a Saturday

This has quickly become our favorite place to go to get our Maltipoo to get groomed. After trying two others in the area that clipped our dog too short, we finally tried this store. She listens to our special requests and our dog, Rocky, seems to feel comfortable. We are very picky but we will keep returning! Customer Service at its best. read more

First time visiting this location and it appears to be older - no big deal... but the store needs some updating and cleaning. Took my dog to the self wash station which was located directly next to the cat adoption cages. Thank god I distracted her or she would have gone nuts barking... should probably relocate that as I'm sure many dogs don't like cats. The dog wash area was filthy and disgusting. I understand that is where dogs are washed, but 11am on a Monday morning isn't a busy time and I would assume it should be at least somewhat clean. The aprons that they give the owners are cotton and do nothing except get soaking wet... and the 2 shammy towels for the dog are a good thought but are so small, you'd need 4 to get your dog even remotely dry. On the way out I told the two people working that the area needed to be cleaned and they said ok, without an apology or anything. Won't be back... and do yourself a favor, go to Pet Valu - much better experience and set up! read more

Yesterday 8/24/16 I took my 2 dogs in for grooming at 12 noon! When I got there I was told I didn't have an appt. I had called the week before for appts. for 3 dogs! She said she had 1 for 8/19 @ 11 and I said that was fine and took my dog in for that one and then she said she had 2 for the following Wed. at 12 and I said that was ok. So what happened inbetween when I showed up and didn't have an appt.? The young girl said she was "sorry" several times! Sorry doesn't cut it! To top it all , they couldn't give me another appt. until 9/4 and one for 9/5.This was my second incident with them! Poor customer service! read more

I live a bit far from my home but I find it worth it to take the ride up when I need supplies for the pets or crickets to feed our dragon. Their prices are excellent (get the card!) and staff is so friendly each time I visit. It's always a pleasure to shop here. read more

Very unprofessional. Had my dogs washed there. The next day, a cotton ball fell out my dog's ear. I called and they played dumb, but offered me a free wash and a refund. I still haven't received my refund. I was very professional to them. I took him to the vet, as I wasn't sure if anything was left in his ear. The vet didn't find anything, so I decided that it was a mistake and to give them another shot and claim my free wash. When I called, I was put on hold for a few minutes. The woman came back and told me that she was uncomfortable washing my dogs because I had made a complaint in the past. So apparently the free wash was just smoke and mirrors. read more

So I didn't want to post anything about this.. but I have too. Yesterday I took my dog (who's only a year old) to Pet Supplies Plus - Wall Township, NJ just to get her nails trimmed, I always went there for food, toys etc and trusted them over any other Petco, Petsmart. I went in around 3pm she was done within 10 minutes, went in the car drove home took a nap, only to wake up to a blood bath, my dogs back nail was so severely cut her actual nail was legit in half, it was bleeding for a good 3 1/2 hours, panicked I called management where he told me his groomers are suppose to check if they cut any dogs while they are still in the room, they didn't, and he told me I could BUY a medicine for her, I immediately ran in went to the cashier and was greeted by the manager and showed what to BUY. No refund, no remorse, no I'm sorry nothing. And on top of it, I had to BUY the 11$ medicine for my dog. EXTREMELY disappointed in this business. Stick with your local vet. read more

Called to check dog wash times was told to come in anytime until they closed. I showed up an hour before closing and told by the manager I couldn't use there service because she was cleaning it so she could go home early. Poor customer service from facility, I wouldn't recommend nor would I give them my business ever again. read more

Open until 9:00 so I got there at 8:00 to use the self service dog wash. I was told that it closed at 7:30. No where on the website does it state that. The employee said "sorry, we close it early to clean. You can come back in the morning." Well, no kidding it is available in the morning! That is no consolation. I intentionally went at night because it is too busy on weekends. I'm sure the "kids" that work there just want to get home, but don't clean the dog station early thinking no one will come in. I would have been out of there in 30 minutes, leaving plenty of time to clean it. I worked in restaurants when I was younger and if the place closed at 10 and someone came in to eat at 9:59, they still needed to be served. Annoyed that I wasted my time loading up my dog and driving over there to be turned away. Too bad, because I was planning on using my $10 off $50 coupon and buying some treats. Not impressed with PSP. read more