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    Pet Valet

    5.0 (2 reviews)
    Open 6:00 am - 6:00 pm

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    Services - Pet Valet

    Dog walking

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    7 years ago

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    DogMode - Entrance

    DogMode

    (173 reviews)

    I bring my two dogs here a handful of times a year because I travel a lot for work. The last time I…read morebrought them here I hadn't been in quite a few months, and one of the employees greeted us at the door and knew both of my dogs by name! I already loved DogMode and have been a loyal customer, and such a small gesture of recognizing my dogs and knowing them by name reassured me that my dogs are taken such good care of when I board them. A huge thank you to the staff for taking such good care of Kona and Kane whenever they're here! They can't wait to get out of the car every time we arrive, and always come back home happily exhausted from all of the activity.

    TL;DR Our dog Piper died 2 days after her stay. I wish communication was more direct. I wish I was…read moregiven the opportunity to care better for my pet. I wish that the "permission to transport and treat" I signed was used more aggressively to help my dog. Did they communicate? yes. Did they communicate well? In my opinion, no. You can see pictures for communications and decide for yourself, but I wanted to share my experience incase this is not the place for your pup, especially if they have medication needs like mine did. When I picked her up, a caretaker had to physically lift her from the couch and carry her out. I wish I didn't just take a photo, but a video. Piper had stayed many times before but this was the first since she developed diabetes. I was told they could still care for her. Every time prior she would get "tummy issues" because she was a nervous dog and that cutesy language was enough to communicate in instances prior. This last time, not so much. I wish that this did not happen and i was not writing this review. I wish that I could have given my pet a better end if this was her ultimate end because of her diabetes. I hope that DogMode takes Piper's end and uses clear and direct language moving forward. On a customer care note I also will convey that when I went in to talk to the manager about my dogs death, I was told they could not meet and turned away. I had to return several hours later, in which time they took to call the emergency vet and illegally obtain my dogs records. I also felt a violation when I did get to speak with the manager when they insinuated my dog would have died anyway from her diabetes.

    Merry Pets - Dogs like Jet here love cooling off in the hot weather on Merry Pets hikes.

    Merry Pets

    (21 reviews)

    Foothill

    I used Merrypets for group hikes for my dogs. My dachshund would come home appearing happy, and I…read moreassumed he was having a great time. Looking back, I think he was just happy to be home. I started noticing he would growl when I touched him, which was very out of character. At first, I didn't think much of it, but as it worsened, I examined him more closely and was shocked to discover scabbed areas under both of his front legs, resembling severe rugburn. After another hike, I checked him immediately upon return and found his front legs raw and bleeding in multiple spots, with his fur matted in tight knots. I took him to urgent care, and the veterinarian confirmed the wounds were fresh trauma. My dog is 8 years old and very active, but because he's never been off leash before, I had specifically requested that he be kept leashed on hikes. The other dogs were off-leash, and I worry that while trying to keep up with the group, the handler, Caitlin, may have dragged him when he couldn't keep pace. I reached out to Mary for an explanation but received no clear response or indication of concern for my dog's condition. I asked Mary if she would cover the vet bill. Instead, she said she wanted to speak directly with my vet. When I brought that request to my vet, they informed me that she did not have a right to access my pet's medical information due to HIPAA laws. Despite everything, I was kind enough to let the situation go--but I refused to pay the bill for the hike where my dog was injured. Now Mary is charging my account anyway. A good business owner would have shown concern and at the very least offered an apology. Instead, she has shown no empathy and no accountability. This experience was incredibly distressing. I cannot recommend Merrypets based on what happened and how poorly it was handled. My dog has had no more injuries since he stopped going out with Merry Pets. He's happy again and no longer growls at me.

    Our fur babies love hiking with Merry Pets. They look forward to their hikes and are well taken…read morecare of. Highly recommend!! Trust them completely with my boys.

    Camp Bow Wow

    Camp Bow Wow

    (258 reviews)

    City of South Salt Lake

    We absolutely loved bringing MacGuyver to Camp Bow Wow. He was always treated as if he were one of…read morethe caretaker's own pets. We always felt so comfortable bringing him there. The caretakers write little notes about your dog, make little gifts with your dog's picture... it's incredibly nurturing. We highly recommend using Camp Bow Wow. Unfortunately, we moved to the Bay Area and we cannot use Camp Bow Wow anymore. But if we are ever in Salt Lake City again we'll definitely stop by to say hello and let him be loved by everyone at the Camp.

    *ABSOLUTELY HORRIBLE!!! AVOID AT ALL COSTS!*…read more Read the WHOLE review! Their cameras and "transparency" are a JOKE!!!!! NEGATIVE STARS We started at Camp Bow Wow in January of 2026. The first incident, which was fairly minor, our 4.5 month old pup was kenneled for an hour during play time, and they lied to me saying it was a "10 minute break" and only brought her back out after I called to ask where she was. The second incident in January, Kimber was 5.5 months old and was there for 11 hours. She was kenneled for 9 of those hours with no explanation from staff. She also contracted giardia and coccidia from this location- costing us in numerous vet visits for testing and medication. NOW the big incident! April 2026, at 7.5 months old we decided to give them another chance in a bit of an emergent situation when we needed care for Kimber. Kimber is 35lbs. They placed her in the play yard with 25-30 BIG dogs that were twice her size, with ONE human barely supervising. Her chart, that I updated the night before stated she was 35lbs. They lied to me and claimed it said 45lbs (I checked WHILE they were telling me this over the phone.) I demanded they move her back to the medium dogs and eventually they complied. Since then, Kimber's meetings with other dogs that are bigger than her have been concerning, with some red flag body language signs. All afternoon , the assigned staff was distracted and not paying attention to another dog humping her and another dog- also snapping at them and many other dogs. Upon pick up at 4pm that day, she has a HUGE gash in the side of her face. They have no explanation for this. We rushed her to the emergency vet, paid $916. This gash pierced her face all the way through. There is ABSOLUTELY no way a 7.5 month old PUPPY got bit that badly and didn't yelp. There was dried blood on her face, and likely blood on the floors. The vet said it didn't happen within the last 4 or 5 hours, so it happened sometime prior to noon, as the wound was already attempting to heal and curling in. My puppy was sedated for irrigation of the wound along with stitches. She needed antibiotics along with a cone and permanent damage/scarring. They refused to give me the names of the employees that were with my dog that day. Their managers play the pitty game and excuse their customer service flaws on their personal life problems- unprofessional. I received a call while on vacation a week after the above incident from one of the managers. They "completed their investigation" and finished reviewing footage. She said our dog was happy and playing all day and the injury is from a play, and therefore they claim they are not responsible for it. Despite us telling her that we understand play bites happen and our issue lies with the fact that our dog was in their care all day with an OPEN BLEEDING HOLE IN HER FACE. Our issue lies with the fact that they FAILED to "notice" a hole in her face all day because "she didn't want to be petted" and failed to alert us so she could get vet care. All the manager had to say was "well it doesn't matter what we say to you. You're unhappy every single time you bring her in anyway." I then brought up all incidents from January to now and asked her if I was in the wrong for being "unhappy." Her response was "well dog daycare isn't for everyone. If you don't like how we run our business, then don't bring your dog here." She was less than pleased about my reviews across different platforms as well. *I should add, I understand things happen. Dogs communicate in their own way. You can't prevent these things sometimes. Im not blaming them for the injury itself. My issue lies with the fact that they ignored this wound on her face. They claim they "didn't notice." And let it go all day with no call to us. This would be a very different situation had this been reported to us immediately. * AVOID AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY HAVE NOW BLOCKED ME BECAUSE I AM EXPOSING THEM FOR BEING NEGLEGENT AND IRRESPONSIBLE! ABSOLUTE ADMISSION OF GUILT!

    Dog Stop - Awaiting her cut!!

    Dog Stop

    (11 reviews)

    I really wanted to love this place! Its close convenient and reasonably priced.... the downside is…read morethey obviously don't know how to cut a long haired dog. After the cut I was shocked at how short they want but wasn't super unhappy. The ladies are nice and personable. However, when I got home I realized how bad the cut was. Honestly, if I had received an apology this review would be higher because... accidents happen and hair grows. Come here if you want your pup looking like they had the vet technician cut their hair!

    Let me start this by stating that it takes an absolutely horrible experience for me to write a…read morereview, that being said here we go. To start, good luck getting them to answer their phone to schedule an appointment. You should expect a text message from a random number at some point from one of the main ladies that appear to work there. Upon getting a text I asked for a quote to groom a Goldendoodle that I additionally sent a picture to them for a quote. $75-120 quoted for a full wash and groom. Upon dropping our dog off red flags started flying. Incredibly dirty, with dog crates stacked on top of each other, boarder line puppy mill looking. Not a hello, how are you, nothing. She simply took my last name, dogs name and phone number on a piece of cardstock. ZERO request for vaccination records. Upon asking about a cost she noted "We will let you know when he is done and I call you". I knew I was doomed. Let me point out that my dog has long hair and he had a little matting, but nothing anything different than we've ever had groomed. 2 hours after drop off I get a text that he is matted and that it will cost $200. Wow. I promptly responded with the text of the prior quote from another employee and noted that this is 2x the cost of any other groomer. No response. I text 15 minutes later, 30 minutes later and an hour after I get a call asking what I want to do. I say I'll come get him and she notes, "Well we have washed and brushed him, your bill is $125". The only thing I can think to do is get my beloved pet away from these people asap and bite the bullet on the cost to get out of the scenario. I show up to get him, shockingly no hi, hello, how are you, nothing. Our dog comes running out, she throws the collar and leash on the table. I pull out my wallet and she states, "I thought I told you cash"... I politely write a check for $125 when it should have been maybe $50 and she begins drilling me on how I'm going to rip he off and on and on. Long story short, I would be shocked if these guys stay in business in general based upon their service, but more so based upon the liability that they take when not maintaining the safety of your pet with other animals being vaccinated. Additionally, due to their demand for cash/check they are most likely avoiding the IRS showing income in their business and they will see the ramifications eventually. I feel lousy writing a review like this, but if I could give negative stars I would. My goal is to solely provide others with an understanding of what you will get from this company. You have been warned #ripoffalert

    Pet Valet - pet_sitting - Updated August 2026

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