Manager and groomer both talked down and rudely in an argumentative fashion with me and kept my two small dogs an entire 5 hours without warning me up front how long it would be and without allowing them to go potty. I was called and told one of my dogs ears was matted and they had to shave the entire ear to the skin. I told them, "no, I didn't want my dog's ears without any hair. The manager became extremely angry and argumentative. At one point I said leave the ears alone and I would do them. I received more arguing back at me. I also said then use the clippers to remove the matted part and do the best you can. I was called back rudely another time that I would have to sign a waiver about my dog's ears. I tried to pick my dogs up at the three hour mark and they had not even been trimmed properly yet and I was told if I picked up the dogs then, I would have to pay for the entire bill. I left my poor dogs there as I had an appointment. When I returned to pick them up the groomer was rude and over the top argumentative and said I was not allowed to bring my dogs back even after I apologized for any misunderstanding on my part. They continued to display such a shameful attitude and stance with me just because I declined to have the groomer use the clipper on the entire ear. What happened to kindness and the business motto "The customer is always right"? If they treat me like this is a "critical parent fashion", how do they treat my dogs??? There is no way to see how dogs are being treated around the corner as when they groom the dogs it is completely out of view. One of my dogs was literally shaking when we arrived home. The shaking lasted some time. As it was, they charged me $15 extra to comb out my dog's matted ear. Couldn't they have given me that option up front? It would have been so much more kinder and everyone could have left happy and content including my dogs!!! After arrived home for several days, my dogs cry when I pick them up from sore ribs. How horribly sad and indicates they were mishandled, too! read more

This was such a cool place, I have a short haired rat terrier that I usually groom at home but her nails grow very fast and curl due to her breed and if I don't get ahead of it tje curling comes too close to her paw pads and I need to seek professional help. I saw they did services such as this and I was impressed. The lady in the front totally took initiative and grabbed my nervous foggy and trimmer her nails so fast as I distracted my dog. She then took her to express her glands and I was in and out in less than five minutes. Love it will be back! read more

Pet Wash Center - A small rat - Pet Groomers Near Me - Riverside, California

Love the convenience of this place, the tubs are elevated so your neck isn't hurting, they have leads to put your dog on, good water temper and pressure, the provide a blow drier, towels, eye cover, apron, and shampoo for an extra cost of I believe $5. If you bring your own shampoo it's $10. Great deal! read more

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We brought my 7-year-old Dalmatian here for her very first professional groom. She did great with Pattie and came home happy. I must point out that Pattie took extra special care of our girl. She took the time to let her warm up and get comfortable being there, which took a while because Piper is a very anxious girlie. We appreciate the extra love and care she gave to our Piper! We also had great service from Kristina (Christina?) at the front desk and on the phone. We will certainly be returning next time any of our dogs need anything. Thank you! read more

Pet Wash Center - Our Dalmatian was happy and smelled great after her appointment! - Pet Groomers Near Me - Riverside, California

I have been to many daughter centers since the best of all they love your dogs that take good care of them. I took my Papillon in yesterday and she was scratching like crazy and she had hotspots on her, and Pat took care of her and cut her down nicely and gave her an oatmeal bath. She came back absolutely amazing and this morning she's not scratching anymore. Pat worked with the vet years ago and she has the knowledge I highly recommend this Wash Center. They're the best Michelle. read more

Very convenient for self wash! My dog is a golden doodle and she seemed to enjoy it. I like using their dryer. You can bring your own products however they also offer options to use. read more

My dog has aladorable. returned & Looked adorable. She seems happy & my groomer Stephanie says she's always great during the whole gooming.

I always make the drive from Rialto to come here for the self serve pet wash. I have a husky so this service saves my back and post clean up. Staff here is wonderful! Extremely kind and helpful, I do not take my pets anywhere else! read more

Pet Wash Center - Self wash bath - Pet Groomers Near Me - Riverside, California

During the years, I've passed by numerous times, and often wondered what exactly they offered. Surprisingly I had some time this morning and I walked in with my dog and found this gem. I asked about the self-service bath for the dog, which comes with use of shampoo, combs, towel, dry for $10. I definitely recommend this place the staff is super friendly and not overbearing. I plan on using them in the future soon. They do full grooming as well read more

Pet Wash Center - 2/12/24 - Pet Groomers Near Me - Riverside, California

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These ladies are great with my Frenchie, he hates going but comes home smelling and looking great!

I have been to this place several times over the last few years . It's always clean and the staff is very helpful. I would not consider a different place in the area there is no need to . read more

Pet Wash Center - After using the pet wash center - Pet Groomers Near Me - Riverside, California

They tell you one price in when is ready is in other price in never ready on time SMH!!

Everyone is super friendly and my dog has came back happy for over a year know! We appreciate the pet wash center

Our pup loves this place, our go to groomers! The ladies are so sweet. We recommend to all our friends and family

Great little wash station! Large enough for large dogs(mine is 85 pounds) they had a blow dryer set up and have soap if you forget to bring your own. Friendly and helpful staff! Had everything we needed to easily wash my dog and not have to do all the cleanup at home. Only thing that might make it better is if there was stairs up to the drying station for larger dogs. We ended up just blow drying in the tub which worked out just fine! read more

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Took both my large dogs here for a wash right before our summer heat wave. This place is very basic and have everything you need to wash your dog. They have options of shampoos and different packages. I did the self wash it was easy. The lady told me exactly what to do and warned me about either hot or cold water. The price was unexpectedly cheap! I was beyond happy with my service here. I will definitely be a returning customer. read more

Love this place ! I tried a couple of places before that not only did a decent job but the price was ridiculous... they LOVE pets here and treat them like their own .. personally, I'd pay more than what they charge .. I would definitely recommend read more

Pet Wash Center - Lu Lu just got groomed - Pet Groomers Near Me - Riverside, California

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Exactly what you need if you have a no nonsense approach to dogs. I don't need an aromatherapy facial massage for me dog at $150. My dog is a dog - he rolls in mud and eats cat shit, every day. I can afford to bring him here once a week if I need to. He's clean, my house is clean. No brainer. read more

I brought my dog to this grooming place and the way they care for the dogs is unbelievable. Chelsea helped me with my other dog and gave me advice better than the 5 vets and 6 trainers I went to. Chelsea, you Rock and your love for animals is undeniable! You and the older lady kick ass. I can't thank you enough for your help and advice. My German Looks Beautiful and my Pit loves you more than myself. Thank you isn't enough. read more

Pet Wash Center - My Pit, Echo. Thank you, Chelsa and older lady for all your help and advice. You ladies Rock! - Pet Groomers Near Me - Riverside, California

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Cleanliness was questionable. No drying area for bigger dogs. No walk in tub with door for larger dogs. Pleasant service though. May try again with my smaller dog in a pinch. read more

Refused my dog today bc it was too much work for their groomers gave some bs excuse Wouldn't recommend this place read more

All three dogs look so much better! They shed so much they have killed several vacuum robots, but they made them stop shedding for a bit. They are so kind and surprisingly reasonable for pricing. We'll definitely be back read more

Pet Wash Center - Three clean pups - Pet Groomers Near Me - Riverside, California

Stephanie was so helpful ,place was closing soon and she helped me when she didn't have to ... I will definitely be back she did a miracle on my dog read more

Took "Ginger" in for self serve today and had a great experience ! Using their blowers the fur was a flying ! I will definitely be back to use their services and appreciate all the help especially the nail cutting with a difficult senior dog . Also they have warm water ! read more

Pet Wash Center - Before - Pet Groomers Near Me - Riverside, California

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Tried this grooming place for the first time after previously using their self service wash and I was very happy with their service. Patty was friendly and did an excellent job with the grooming. Prices are reasonable and we will be back. read more

Pet Wash Center - Pet Groomers Near Me - Riverside, California

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Very helpful staff and it was nice to just get in and get out! They helped me setup the water so it was perfect temperature, had a leash, bathing brush and shampoo ready for me! The only thing I think that could be improved on is more shampoo, conditioner and cologne to choose from! It was $20 to come in and wash my dog with an unscented, hypoallergenic soap. Overall I loved it and the lady was super nice and helpful and sprayed my boy down with some dog cologne upon request! Thank you read more

They were really nice and attentive and cared about my baby Peanut. Their prices were reasonable and close to home read more

Pet Wash Center - Pet Groomers Near Me - Riverside, California

Awesome place to take my dog. He was so relaxed. They had everything we needed. The staff was very nice and attentive to all our needs. They made us feel comfortable and were ready to help if we needed it. it was nice that we were able to bring our own stuff, like our own shampoos and combs but they had extras just in case you didn't bring it. read more

Pet Wash Center - Pet Groomers Near Me - Riverside, California

I'm giving this place a 5 star because I'm really happy with the way all 3 of my pups came out. The prices are reasonable and the staff was nice and open to hearing out what kind of cuts I wanted on the dogs. I do think that it took very long compared to other places I've gone but they are also a smaller business with a limited amount of groomers. I'd take my pups back here. read more

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I called the day before and she was available . She seemed so nice very genuine. Truly cares about the dogs. read more

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We took our Yorkie pup Chico in today for a bath and clean up trim and we'll definitely be back for our other pup Yorkie! Such sweet service which is sadly so difficult to come by nowadays. He looks like a brand new pup! And they were able to squeeze him in last minute. Definitely recommend this pup salon. read more

Pet Wash Center - Chico - Pet Groomers Near Me - Riverside, California

Love love this spot! I have taken my senior Boston terrier and my Boston terrier pup here for last 10 years! Everyone is super kind and I can feel they love these puppers! Prices are definitely economical and they even have a self wash area!! They Always accommodate me on the same day visit which is super helpful for my Schedule read more

Patty is great w/my dogs. I have one that is a problem child until he see's Patty. Everybody here always has a smile and willing to accommodate most requests. read more

Bad Experience! Never going here again! I brought my maltipoo puppy here for her first haircut and explained to the blond haired lady that it's her first time and to be patient with her. They took over 4 hours and she was in the kennel with no water when I picked her up, she didn't even have the haircut I requested which was a teddy bear face, they gave her a poodle cut and it's way shorter in the back half than in the front, so half of her body is so short you can see her skin and to top it off they cut her leg. When I asked what happened to her and why was her leg cut, the lady told me she was wiggly and I told her that she is a puppy and that I explained to the blond haired lady that it was her first time getting a haircut, she said that the lady never told her anything. Overall this was so sad and I hope this doesn't happen to anyone else's dog. read more

This establishment was very dirty the last time I went there. Your furry friend is often cage dried, and their shampoos are very watered down. The customer service varies. Sometimes they will be rude, snobby, or sweet, it just depends on who signs you in and takes your payment. read more

They obviously don't know what "short as possible" means! They did the lazy cut because they were overwhelmed and now I'll have to get my dogs another haircut a month before they usually would need one!...8 hours, mostly in a cage and $140 Later!....won't be back! read more

Picked up the dogs and from afar the dogs look good but definitely not even cuts had some long fur here and there ‍‍ I wasn't to happy but they were friendly staff I guess it's always a hit and miss read more

Literally the sweetest people here! I apprecaite them making me good about leaving my daughter here! I had a bad experience at an other place before and this place shows they care about the animals. Do yourself a favor and bring your babies here!! read more

Pet Wash Center - Pet Groomers Near Me - Riverside, California

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We take our husky every few months and they always do an amazing job! Our husky loves this place, he runs straight to the door as soon as we open our car door. Ive gone to other places and they have shaved all his hair or left him with uneven trims but I've never had an issue here! They are alll amazing, absolutely recommend this place! read more

My first time taking my fur baby here and they did a wonderful job! Took my (almost) 14 year old kitty in for a bath and grooming (long hairs, right?!) and they took their time with her so she wouldn't over stress, and even booked my appointment for next day. She's silky smooth and cuddly. Not one nick, cut, or ouchy and I, and my cat, are happy campers.(pics are before and after) read more

Pet Wash Center - Pet Groomers Near Me - Riverside, California

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