Recently visited there for the first time they took care of both my pug and my Frenchie, very easy to book an appointment pick up and drop off was great and they did an exceptional job. I highly recommend. read more

I've been coming to Pawlish Paws for over 15 years, and they have always provided good service until I brought my Bernadoodle in for grooming. My son brought our Bernadoodle in to be groomed, and they convinced him that he was matted and required a summer cut. My son reluctantly agreed, and they completely shaved him. To do a summer cut requires no finesse in grooming, and they charged me $189 for a cut that took less than 15 minutes that is no different than a farmer shearing his lambs. Here is a picture of what matted hair looks like, and pictures of my dog before his summer cut. If you look at his summer cut, check out his ears and tail, you can see they did take the time to brush out. Which means they were too lazy to accommodate us. I also pointed out to them that when I brought him there last year, they were accommodating to my request of a trim and could pull up the record on their system. They made the excuse that they couldn't do it because their system was in transaction mode. I question their integrity because they used to list the prices of the services they provided. Now they can subjectively name their prices. I expressed my concerns, and this group of employees quickly dismissed me, saying my pet was a big dog, therefore it cost more, no bigger than my Huskies, which I paid far less for grooming. If you have experienced this type of customer service, stand your ground and demand that they meet your needs/desires for your pet's grooming. What happened to that friendly family atmosphere? read more

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Ziggy had an appointment today at Polished Paws. Although I dropped him off early, I received an urgent call and text telling me that my dog had ringworm. When I dropped Ziggy off, I specifically explained that he had been chewing his front leg. After he was shaved and his cone was removed, he apparently began chewing his back leg as well. Despite this history, multiple staff members concluded that he had ringworm and communicated their opinion as though it were a confirmed diagnosis. I understand the need to respond cautiously when ringworm is suspected because it can be contagious. However, Polished Paws does not have a veterinarian available to examine animals or confirm medical diagnoses. The appropriate response would have been to explain what the staff observed, tell me that ringworm was a possibility, and recommend that Ziggy be evaluated by his veterinarian--not collectively diagnose him. Fortunately, Ziggy's veterinary office is open on Sundays, and he was evaluated. He has another hot spot, not ringworm. I am extremely disappointed by how this situation was handled. The urgent and alarming communication caused unnecessary worry, and I felt as though the staff had already reached a conclusion without considering the information I provided or waiting for a qualified veterinary assessment. I expect observations to be communicated professionally and accurately, without speculation being presented as a confirmed medical diagnosis. We are sad because we really love Eve his groomer! read more

We always have such a great experience here! I bring all 3 of my dogs at the same time. They always have a good amount of staff, everyone is very friendly, and they are very prompt. I appreciate everyone who works here and treats my dogs like their own. I know when I pick them up, they are always going to look great! I would highly recommend this place for any grooming or treats read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

I'm writing as Bella's owner because I personally saw what happened after her recent grooming appointment. Her skin looked severely irritated, and our family was very concerned for her health and comfort. What made the situation worse was that my mom received conflicting explanations about which product had been used and whether it had been properly diluted. Regardless of what caused the reaction, we expected the business to take our concerns seriously, communicate clearly, and show compassion. Instead, the different explanations left us confused and made it difficult to trust that accurate records were being kept. When caring for animals, staff should know exactly which products were used and respond professionally when a customer reports a possible reaction. Based on what I witnessed and how my mom's concerns were handled, I would not feel comfortable bringing Bella back. read more

To the owner: Re-read my initial review. I explicitly stated from day one that the groomer told me about the injury. My issue is that he downplayed a deep laceration requiring surgery and anesthesia as a simple "nick." To the readers: Scroll through this business's other negative reviews. You will see a clear, undeniable pattern. Every time a customer shares a bad experience, the owner immediately deflects, accuses them of "false allegations," and makes excuses. Pay attention to how they handle mistakes before trusting them with your pets. read more

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I was in there today Sunday Sept 13. I was commenting to the girl about the price how it's gone up and this lady I don't know if she was a manager of the owner got up and started telling me things because I was talking to the girl about the price very rude. I finally had to tell her that's enough that's enough never go back there again and I would not recommend it. read more

Stevie was AMAZING with my two kiddos! Blooper & Lilly arrived stinky, fluffy, and with long nails, but thankfully after Stevie's patience, hard-work, and attention to detail, both kiddos look perfect and smell SO clean! Blooper (white dog) has some anxiety, socializing issues, and wiry fur which was growing unevenly due to our previous groomer; but Stevie was able to shave Blooper down to the perfect length and even everything out. She even got Blooper's face trimming so beautifully so she can see again! Lilly (brown dog) has long nails that grow out quickly. Stevie was able to cut Lilly's nails to the perfect length and even trim her facial hair beautifully too! When I returned to pick up Lilly & Blooper, they were calm, happy, and excited to go home! Our overall experience was comfortable, easy, affordable, and we had great communication throughout the whole process read more

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My dog always looks happy and smells good after coming here. They have been helping me groom my dog since I adopted him, and the cute bandanas around his neck as he runs up to me in excitement always make my day. Although the haircuts vary quite a bit depending on who cuts him even though I request relatively similar haircuts, they all had their own charm. They are also able to get him super white compared to what I can do at home with my standard dog shampoos. Also, not sure how they get him to smell good for weeks since the shampoos I use only last a few days before he starts smelling like grass. read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

I don't even know where to begin... the disappointment is beyond words. After years of taking our furbabes to Cassidy and being completely loyal to Pawlished Paws we will no longer be back bc of the way we've been treated by Heather the owner. I cancelled 24 hours per their policy and was completely shamed by Heather, please know I understand that our groomer blocks out a certain amount of time so I make good effort to never cancel unless absolutely necessary however I shouldn't have an issue about having to cancel within the allotted time frame. I've never had a problem with any of the other girls at the salon they are all great. This truly unfortunate as our babies loved and adored Cassidy. The emotional stress Heather's has caused our babies is devastating. Having to find a new groomer because her ego couldn't handle a direct response to her tactics and manipulation. I offered to pay the late cancellation fee Heather and you said No, to be clear I rarely cancel any of my appointments. Please take accountability for your attempt to manipulate the situation. read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

My pups looked great! They seemed happy. They were Groomed in a reasonable amount of time, friendly staff would highly recommend. read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

I I've been taking my dog to Polished Paws for over 10 years. I have seen a change with the owner, she is passive/aggressive and has been rude during my last two visits. You ask her questions and she answers sarcasticly. All she wants to do is set in her chair and take your money. It's unfortunate because I use to love taking my dog there but I refuse to take my dog to a place where the owner is disrespectful. read more

I called the grooming salon today to book an appointment and also ask why it takes from 9am-5pm to groom my 8-pound Maltese. I believe it was Heather who answered the phone, and she was very unpleasant. Honestly, a customer service class might be helpful. She claimed my dog is "aggressive," but in reality, my dog has anxiety which is understandable in a salon filled with large dogs, cats, and constant loud noises. I even give her animal CBD to calm her nerves, since she's there all day. If my dog is supposedly so aggressive, why would the salon continue servicing her? And why put a groomer at risk, if that's really the case? That doesn't make sense. On top of that, it has never taken this long to groom her before. For years, her appointments were reasonable, so why all of a sudden does it take eight hours? While I was trying to have a conversation, Heather was talking to the groomers in the background, trying to validate her points. First, she said no dog stays longer than four hours, but then quickly changed her story, saying dogs with color treatments can take six or more. Meanwhile, my dog has been here for seven years, and yet she still spends an entire day at this salon. What makes this worse is that I no longer live in the area, but I was still willing to continue coming here out of loyalty and what I thought was a good rapport. My commute during rush hour is a total of three hours round trip and yet, after all that, we get treated like we're invisible and always serviced last. Heather saying "what are you getting at?" You charged way too much to have such a trashy attitude. I expect this from places like Petco not places where I am paying over $100+ tip. Heather hung up on me, telling me "have a nice day," then actually called me back I'm guessing not to resolve anything, but to argue. After that, she sent me a follow-up text trying to explain herself, but by then I had no interest. I've decided I will never return and will be advising my friends not to either. Professionalism is at an all-time low. Focus on grooming the dogs properly instead of constantly worrying about dyeing your own hair. Oh and NO NEED TO REPLY GERALD ... GOOD DAY SIR read more

Pawlished Paws Boutique & Spa - My aggressive Maltese - Pet Stores Near Me - Riverside, California

We've been coming to Cameron for several years now, and we're always happy with her work. Even though it's about an hour drive for us, it's absolutely worth it. We've called other salons closer to home, but their prices are much higher, and the quality and service here keep us coming back. In all our visits, we've never experienced any rudeness or negativity quite the opposite. The staff has always been professional and welcoming. As for the cancellation fee some people mention, it's important to be realistic appointments here take hours, and that's valuable time set aside specifically for you. It's completely fair for a business to protect that time. We personally do our best not to cancel, but when something unavoidable comes up, we understand and respect their policy. Overall, we've had nothing but great experiences and will continue to come back! Thanks Cameron and Pawlished Paws!!!!! read more

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I brought my 8month old Aussie doodle in and told them I wanted his face and body to stay fluffy just give him a trim. $159 later he comes out with a choppy shaved face and body. Nothing like the photo I showed them or what I told them to do. I don't recommend this place. read more

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First time bringing my Siamese and Ragdoll in and I couldn't be happier with the experience. Johnny was communicative the whole time, patient, and clearly knows what he's doing. Both cats came out with matching sanitation shaves, trimmed nails, and fresh baths, looking and smelling like they deserve. They came home calm and relaxed, which says everything about how well they were treated. Thank you so much to Johnny and the entire Pawlish Paws team for taking such great care of our royal pair. We will absolutely be back! read more

My babies always love spa day with Janie and/or Jason! Staff always spoil the fur babies. Thank you. read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

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They were amazing to my doggies! Paula took very good care of them. I definitely recommend anyone to bring their fur babies here. read more

We've been taking our our Fur children here for a while. Only one time did they listen to our instructions. We really Brush our dogs well before taking them in. And instead of clipping them they shave them very short and I have told them I don't want them with super short hair but yet they did it again. Not listening to us. They just want to take the easy, lazy way out and shave your dog. They did not clean or dogs face and around eyes at all. They have tears that run down their eyes. It looks terrible!!! So we are taking our business somewhere else.Not only that, we bought some dog treats little bites and on the back I read it has toxic ingredients in them.They need to be taken off the shelf. Notice how business manager didn't offer us an apology, money off next service. They don't care about customers!!! read more

Update Please Read On June 20th our precious little boy passed away. Like I said before if you love your fur babies, do NOT bring them here. The manager has not returned my texts. As you can see the owner hasn't even responded to what happened. They don't care about your pets, they're just a business who cares about making money. read more

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pretty bad place. my chocolate lab dog just came out hurt from her eye from this place. i am calling all the clients that have been suffering from the negligence from the groomers fron this organization.. i know i am not the only want, they do not even want to be responsible for there actions and bad practice, avoiding questions and what cause the damage to my pet, twisting the conversation, my dog went in perfect conditions and now she is getting treated for the aggressive treatment from this organization. the groomer janie s., almost make my dog loose her eye, i am taking all the actions needed agains this place and i am calling everyone that has been affected by lack of practice and mistreatment of their animals. please contact me at 909-330-8053 for more info. PDS: I will be posting more pictures, as soon as we get out from the hospital. read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

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Johnny was so good with my golden doodle. She's so nervous and doesn't really like the groomer, but he was so patient and made her look gorgeous. read more

Pawlished Paws Boutique & Spa - Dog - Pet Stores Near Me - Riverside, California

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I have two golden retrievers. A big overly friendly easy to deal with golden. And a small, super grumpy and very stubborn little guy. And for the first time ever, my stubborn little guy jumped up in excitement to see Cassidy! He doesn't do that with any other person besides me. Her haircuts are absolutely perfect. My dogs love her. And she's never allowed to leave because I will always need her lol read more

I had done business with Palished Paws for over 10 years. They banned my dog when she peed because she didn't want to be put in the kennel. They were extremely rude, and didn't offer a solution. Luckily "Shaggy2swaggypets" has the decency to accommodate our dog. And Gerald's typical response is to deny accountability. I never leave bad reviews for spite. read more

Ms. Lauren is absolutely the best, she listens to exactly what we want and delivers!!! Thank you Pawlished Paws read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

We've been coming here for years, and will continue to! Janie is the best, we appreciate her so much!!! read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

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I am here to leave a super thank you note to this grooming salon whom always went above and beyond with my rescue doggy Harus. He was a client of Taj, Cassandra and then, the last 3+ years or so, with Lauren. It is with a heavy heart that I inform Pawlished Paws that my best boy ever , Haru, has crossed the rainbow a few months ago. His health was worse beyond his severe arthritis, which I am forever grateful that Pawlished Paws did their best on taking care of Harus without forcing him (in 2024 he began to not want to stay up for the groomers to trim his hair anymore for long periods of times). Thank you all as well as to the front staff, Heather. You gave me great tips for my Harus after he had TPLO surgery back in 2021, which I truly appreciated. You assured me you guys will take extra care of him during his grooming sessions, and I was never disappointed. Even calling me when someone else appointments were cancelled for me to get a closer appointment was truly appreciated. I sincerely hope your business continues to shine and grow, with the same care you guys took care of my lil one . RIP Haru 2011 - 2024 read more

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$100+ to scalp my dog. This was a two hour butcher job. Absolutely NOOOOO time taken to take care gently of any mat at all. I could have shaved all of the hair off myself for FREE. Terrible job! Neeeeever again. BEWARE. read more

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Always friendly and professional! Great groomers, my dogs have always liked go in to the store which is saying something. I highly recommend them. read more

First time here with our doodle Gypsy. Our dog groomer Jason did an amazing job with her.We are very happy with the results! read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

Took my cat Charlotte for a nail trim, they were super nice, she was ready in no time they always do a great job

This boutique is wonderful. They really go out of their way to provide a customer first service. I always feel welcomed. Cassidy always does an AMAZING job with my baby! She takes her time, loves on him and he feels so comfortable with her. I've been coming here for 5 years and I would highly recommend! read more

Pawlished Paws Boutique & Spa - Jacx - Pet Stores Near Me - Riverside, California

Cassidy is AMAZING and so patient Our Australian shepherd is a nervous reck 90% of the time and she does so well with her We will always bring our girl to her read more

I've been taking my fur babies to Pawlished Paws for several years now. They are amazing. The staff is so nice & friendly with us. But they are extraordinary with our fur babies. Prices are great. Will highly recommend them for all your fur babies. read more

Pawlished Paws Boutique & Spa - My Ursula got her nails clipped. She was a happy camper after her service. - Pet Stores Near Me - Riverside, California

I have been taking my dogs here for at least 10 years. Everyone is very helpful and the services are great. I would highly recommend them.

We take our standard poodle Ranger to Pawlished Paws for grooming and we couldn't be happier with the results! The staff are all friendly and the grooming job is first class. Ranger loves to go get groomed there. read more

I took mine and my moms 6month yorkies and they do such a great job on them both ! Both groomers were so sweet I wish I got their names , heather was super nice and explained everything to me which made me feel at ease bringing my dogs to them since it was their 2nd time being groomed. Our pups will def be back! read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California

I took my dog here for the first time yesterday & her appointment turned into a nightmare! When I dropped off my dog she was in perfect shape and when we arrived they told us they had accidentally cut her paw and had let me know ( that was my first sign ) then 5/10 minutes into going back home her eyes started shutting completely! I called back and asked if anything else had happened & they said no, we picked her up at 4 & fast forward to that night we ended up having to go to the emergency vet because my poor dogs eyes were hurting her and she wasnt able to open them! While we were there for hours they finally told us she had gotten ulcers in both eyes and were pretty large and caused her significant damage! They had let us know it was from either getting cut in the eye from their shavers or from whatever soap they used it caused severe burning to her eyes! From this single appointment she now has to have a cone on for 2 weeks, we have to put eye gel in her eyes 3-4 times a day, & now have to make an follow up appointment after already spending hundreds at the vet! Mind you when we first called and had let them know all heather did was offer a free service grooming for next time. I thought that was pretty ridiculous after what she just caused my dog! I would definitely never go back there and if I can rate it a zero I would! This was completely traumatizing to my poor dog! It's so sad seeing her like this. read more

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Cassidy did an amazing job grooming my pitbull, Stormi! you can tell she really cares about the dogs she works with! (Which is a non negotiable with our fur babies) Stormi came out looking and smelling incredible and her coat was shiny and soft. Cassidy made the whole experience easy and stress-free, and I couldn't be happier with how Stormi turned out. Highly recommend her especially for pups that need a little extra love like mine! read more

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Amazing groomers! We took our two dogs here, one of which was extremely matted. They were so kind and the dogs came out looking like a million bucks! Glad to have found groomers nearby that we can trust and are affordable! read more

Pawlished Paws Boutique & Spa - Pet Stores Near Me - Riverside, California