We had a great experience with our fur babies! They were caring to our needs and professional I…read morewill definitely go back

They have taken care of my dad's dog Grace for a long time now. Recently, very sadly, my dad passed…read moreaway. One of my sisters is now taking care of Grace for my dad. She took Grace here because it's where my dad always took her and he spoke highly of them. They sent us their sympathy & were also saddened by the news. They were so happy to continue to take care of Grace for us that they wouldn't accept any payment during this difficult time. They are wonderful & caring! They are more than just your average groomer, they have heart! If you happen to go here because of this review, please tell them an angel, Charles Dittmar sent you!

we followed a groomer we really liked from a Pet Store Chain. We will no longer be paying for for…read more24 visits a year. The reason we came here is gone.

Today was my senior cats first groom ever. Jess was absolutely awesome. She got him cleaned up and…read moreno issues. Even though she had a nervous cat mom waiting. Lol I will definitely be bringing my cat back for his next groom. She's a very kind person.

My dog and I were very happy with our experience with Barbara. She is a wonderful groomer who is…read morevery good with my dog. Our first appointment had us just sitting and talking for a while in order to get my dog familiar with her, then she was able to groom my dog with no problems. Her prices are very reasonable. She even gave me ideas to get my dog to ride in the car without getting sick. We have our second appointment already scheduled.

Barbara is the best! She groomed my westiepoo, who had never been groomed before. My dog is…read moreskittish and she overcame his skittishness and gave me tips on how to handle that. Training and grooming...who could ask for more? And very reasonably priced. Thank-you Barbara for such a positive experience!

I rarely leave negative reviews, but other dog owners deserve to know our experience. The purpose…read moreof dog daycare is to provide exercise, socialization, and a safe outlet for a dog's energy. If your dog is young, energetic, and still learning, as most adolescent dogs are, you should know exactly how this facility handled our situation. Our Labrador Retriever attended this daycare intermittently from 5 to 11 months of age. After one isolated incident in which he reacted poorly to another dog's correction due to trying to initiate play, the manager reassured us that this was not a serious behavioral issue, that he was simply still learning to respond to cues from other dogs, and that they were happy to continue working with him. We were never told he was on probation or given any deadline for improvement. Over the next three weeks, he attended only two additional visits. During one, he was injured. The staff present that day, as well as the manager in a follow-up call, all told us that he had done nothing wrong and it was through no fault of his own. During the next visit, I monitored the cameras and watched him be removed from group play within 15 minutes of arrival and brought out only three times for about 10 minutes each over more than five hours. When I asked why, the manager said he had done nothing wrong but they were "trying to get ahead of the problem." In other words, they had already labeled him as a problem before he had done anything wrong that day. Yet when he was eventually allowed to rejoin the group, we were told he played appropriately and without incident. This is what should concern prospective clients: we were explicitly told our dog could continue attending and that they would work with him, but instead he was quietly confined for most of the day without our knowledge. Had I not checked the cameras and called to ask what was happening, I have no reason to believe we would have been told. If a facility has already decided that your dog is too much work, they should communicate that honestly rather than continue accepting your dog and effectively sidelining them. After I raised my concerns, the owner informed me that he was no longer welcome. She then suggested that our dog was responsible for the earlier incident in which he was injured--directly contradicting her own staff and manager and attempting to make him seem like the problem even when those who witnessed the event said he was not at fault. Given that there had been no prior warning that dismissal was being considered, and that this decision came immediately after I questioned how he was being treated, the timing felt retaliatory rather than the result of a thoughtful behavioral assessment. When I told her that I intended to leave an honest review describing our negative experience, she became even more defensive and stated that she would fight it back. Unfortunately, after reading prior reviews describing similarly defensive and retaliatory behavior from ownership, this response did not appear to be an isolated incident. For additional context, prospective clients may wish to read the Yelp review from the Nazareth location dated July 17, 2019, which describes similar behavior from ownership. We also had broader concerns. We encountered 2 of their employees outside of daycare and overheard them saying that they feel overwhelmed and that there are too many dogs for the available staff. Our dog was injured more than once, and in one instance staff said they could not identify which dog caused the injury despite cameras throughout the facility. These issues raise serious concerns about staffing and supervision. We were also concerned by multiple episodes of kennel cough and giardia associated with the facility, and our veterinarian specifically warned us that they had seen numerous dogs become ill after attending this facility. To their credit, we were not charged for the day he spent largely confined. If your dog is a high energy dog or puppy who requires patience and continued development, this daycare may decide that your dog is too much work. In our experience, dogs who need extra attention may be blamed, confined, and dismissed rather than appropriately supported.

We were only in town for a few days and my playful pup needed friends. I love how they have outdoor…read morespaces to play- he isn't an inside player. They have web cams for all of the outdoor spaces. He wasn't usually actively playing when I watched, but he was around other dogs and was socializing. Everyone there was so nice and welcoming.

I was married to a master groomer for a long time, and my dog, nearly 11, has never been taken care…read moreof by anyone else. He is a Pomeranian, and was pretty long, and Karen took care of him in an hour! Moreover, her work is of the highest quality. I cannot recommend her service enough, and I at least KIND of know what I'm talking about!!!

For the past 5 years I have been searching for a groomer like Karen! In the past, I have worried…read moreabout dropping my papillon off at the groomer. Will she be scared the whole time because there are a bunch of barking dogs? Will she come back with a lopsided cut? Will the groomer give her the attention and reassurance she needs to feel comfortable? Ever since I started bringing my dog to Karen these worries don't even go through my head anymore! Every time my dog has an appointment with Karen, I KNOW she will come back looking and smelling fantastic! My dog is always completely happy and comfortable when I arrive to pick her up and her hair is so silky soft. Thank you Karen for taking such good care of Ginger and for restoring my confidence in groomers. You are truly the best!

I absolutely love how Kate groomed my dogs! I can't wait to send them over there again. It was so…read morenice to see how much hair she was able to get out of both of them. See you soon & thanks again!

Great grooming service! Our dogs are a little aggressive to other dogs, so finding Paw Day Spa was…read morea life saver! Kate is amazingly patient with them and they always come back in prancing because they are so happy with their look! Would totally recommend!

Just moved to the area and set up an appointment over the phone and were quoted a price over the…read morephone but then when I showed up for the appointment, she gave me an increased price and was rude when I questioned her. In addition, as soon as I walked in I was hit with a horrible smell and could see that the room had not been cleaned in a long time. I did not stay for the appointment.

This is the only place I will take my dog for a nail trim! Amie is super calming and my dog doesn't…read moreeven flinch! I've watched her grooming and she really has a talent. Every time I stop in the dog she is working on looks totally comfortable!

I know my dogs are always taken care of when they're here. Even though I've moved an hour and a…read morehalf away I will not trust my pups anywhere else. I tried a groomer in my area and was not pleased. The Groom Room is slightly more expensive than a typical groomer but I believe you get what you pay for. Also make sure you have either cash or check to pay when picking up your dogs. Edit: I still travel an hour and a half here to have my dogs groomed. I recently had an appointment on a snowy day, ended up getting there late and they stayed open to groom my pups. I won't go anywhere else.

From the owner: Professional pet grooming with lots of love.read more