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    Groom Room

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    12 years ago

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    A Furry Tail Come True - Nazareth - The jibbies!

    A Furry Tail Come True - Nazareth

    (13 reviews)

    Our dog loves coming here for a day of playing. We get in the door and she does not care about us…read moreanymore it's all about playing with other dogs! We also have her nails clipped while there. Reasonable prices and staff is always friendly. You can also check up on your pup via camera. Our dog won't go in the big pool but a lot of dogs love it.

    I rarely leave negative reviews, but other dog owners deserve to know our experience. The purpose…read moreof dog daycare is to provide exercise, socialization, and a safe outlet for a dog's energy. If your dog is young, energetic, and still learning, as most adolescent dogs are, you should know exactly how this facility handled our situation. Our Labrador Retriever attended this daycare intermittently from 5 to 11 months of age. After one isolated incident in which he reacted poorly to another dog's correction due to trying to initiate play, the manager reassured us that this was not a serious behavioral issue, that he was simply still learning to respond to cues from other dogs, and that they were happy to continue working with him. We were never told he was on probation or given any deadline for improvement. Over the next three weeks, he attended only two additional visits. During one, he was injured. The staff present that day, as well as the manager in a follow-up call, all told us that he had done nothing wrong and it was through no fault of his own. During the next visit, I monitored the cameras and watched him be removed from group play within 15 minutes of arrival and brought out only three times for about 10 minutes each over more than five hours. When I asked why, the manager said he had done nothing wrong but they were "trying to get ahead of the problem." In other words, they had already labeled him as a problem before he had done anything wrong that day. Yet when he was eventually allowed to rejoin the group, we were told he played appropriately and without incident. This is what should concern prospective clients: we were explicitly told our dog could continue attending and that they would work with him, but instead he was quietly confined for most of the day without our knowledge. Had I not checked the cameras and called to ask what was happening, I have no reason to believe we would have been told. If a facility has already decided that your dog is too much work, they should communicate that honestly rather than continue accepting your dog and effectively sidelining them. After I raised my concerns, the owner informed me that he was no longer welcome. She then suggested that our dog was responsible for the earlier incident in which he was injured--directly contradicting her own staff and manager and attempting to make him seem like the problem even when those who witnessed the event said he was not at fault. Given that there had been no prior warning that dismissal was being considered, and that this decision came immediately after I questioned how he was being treated, the timing felt retaliatory rather than the result of a thoughtful behavioral assessment. When I told her that I intended to leave an honest review describing our negative experience, she became even more defensive and stated that she would fight it back. Unfortunately, after reading prior reviews describing similarly defensive and retaliatory behavior from ownership, this response did not appear to be an isolated incident. For additional context, prospective clients may wish to read the Yelp review from the Nazareth location dated July 17, 2019, which describes similar behavior from ownership. We also had broader concerns. We encountered 2 of their employees outside of daycare and overheard them saying that they feel overwhelmed and that there are too many dogs for the available staff. Our dog was injured more than once, and in one instance staff said they could not identify which dog caused the injury despite cameras throughout the facility. These issues raise serious concerns about staffing and supervision. We were also concerned by multiple episodes of kennel cough and giardia associated with the facility, and our veterinarian specifically warned us that they had seen numerous dogs become ill after attending this facility. To their credit, we were not charged for the day he spent largely confined. If your dog is a high energy dog or puppy who requires patience and continued development, this daycare may decide that your dog is too much work. In our experience, dogs who need extra attention may be blamed, confined, and dismissed rather than appropriately supported.

    Aussie Pet Mobile of Lehigh Valley

    Aussie Pet Mobile of Lehigh Valley

    (15 reviews)

    We have used this company for 2 years.. tolerated expensive but mediocre cuts simply due to…read moreconvenience of the van coming to our home. They cannot hang onto staff so most groomers are only around for 1-2 sessions before you get someone new. Groomers were generally friendly but inexperienced at best. Today they inexplicably completely shaved (!!) my golden retriever and then I was basically told to pound sand by the office staff. The office told me that it was my fault for not showing a picture of the cut I wanted (what professional groomer hasn't seen a golden?) and also falsely accused my dog of being overly matted (absolutely false). The office said anything they could to avoid being accountable. My dog looks absolutely ridiculous and now has zero hair as our weather drops into the 30s. Save yourself the headache. Go *anywhere* else.

    I have used Aussie Mobile pet grooming for about 2 years. They started out good. I liked the…read moregroomer we had, but she got fired for ripping off customers and then Aussie. Then they sent another groomer she was good, but couldn't keep her because our home was not her regular area. They sent out a new groomer, she started out well. The the cuts and grooming started to get mediocre. My dogs are 16 & 17 years old. Today, I hated to do it, but needed to cancel my dog's appointment, but there was a last minute family issue that came up and I needed to cancel. Whoever called me back from Aussie, don't know if it was the franchise owner or what, got very nasty. I don't need that. I know it was last minute, but life happens. They have cancelled appointments with me for last minute issues and I never gave them a hard time. I will not be using Aussie any longer. it's not worth the aggravation.

    Groom Room - groomer - Updated May 2026

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