Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Chewy loves Falmouth dog grooming and especially Pauline. She has been my groomer since she…read morestarted. There is no cuter dog then Chewy after he's had an appointment,

I have a 20 yr old Chihuahua her nails were getting too long however she is not an easy dog to…read morehandle. She thrashes and bucks and I was so worried that having her nails done at her age and with her demeanor that she may have an episode. I brought her into Fal. Dog Grooming and was greeted by the Peter sisters Mary and Pauline. There attitude and adeptness with her was incredible. The nails are perfectly done with little or no effect on Friedas behavior at all. I would give these two ladies a 10 on a scale from 1 to 5. They were so pleasant and kind to me as well because I'm a wreck usually. I recommend this Dog grooming business over any others that I have been to and that's 20 yrs of varying dog groomers over the years. My only regret I didn't go there sooner AAAAA++++++

The owner is going to every extend to remove negative reviews; making it difficult to trust…read morepositive reviews. It is a poor boarding facility without full time staff, not even during the days. There are two very hard working mother & daughter who handle everything, each is only there for 3 hours shift, one in the mornings and one in the afternoons to take care of everything (dogs that are boarding, dogs that are in their daycare, new clients evaluations etc.) She has to take all the boarding dogs out 3-4 times a day for bathroom break (no gate for dogs to outdoor space). the rest of the time, boarding dogs are sitting is small kennel with no ventilation for fresh air nor elevated beds to not be next to their feces (I guess to save money). very smelly, dark, isolated boarding area. shelter conditions are better. Do not board your dog there. For owner who is trying to remove negative reviews: NO, my dog did not fail your evaluation process. In fact, I have your form filled that your staff asked me to complete, sign and pay right then after their evolution (which I was not comfortable as I did not come there to make any reservation that day. it was just to see the facility) I would never board my dog there.

Well cared for, and happy pup after boarding. Hoping to try their grooming services next.read more

The staff is always friendly and I know my dog is cared for while I am away. She knows the way to…read moreThe Animal Inn and she gets so excited when we are driving to The Animal Inn! Thank you for caring for my sweet girl!

My golden doodle Zeus loves it here. They always have availability and he's always happy and…read morehealthy when we pick him up.

My dog had a great vacation. I did a pre-check and everything was very clean and quiet too. They…read moregave my dog medicine and took great care of him. He had an outside run all to himself. Very pleased, as when I picked him up he was not stressed and seemed happy but not overly happy to see me.

IF YOU LOVE YOUR DOG DO NOT LEAVE IT HERE! We brought our…read moreLabs to stay for four days. We reserved a "special" extra large premium area so they could be together along with their own bedding and toys. We got home a day early and stopped in to pick them up. They told us to wait out front while they got them but I followed them in anxious to see my "babies" They were in small individual cages well apart from each other, wet, and no bedding or toys. To top it all off, these people had the audacity to try and charge us full price saying that they had only been moved temporarily while their original place was being cleaned. Problem was, I passed by their enclosure I had rented and reserved and there were other dogs in there. Next trip we brought our dogs to Cape Veterinary in Yarmouth. Beautiful place, clean and they took wonderful care of our pets.

Dropped my dog off at 12:15 for a 12:30 appointment. Didn't leave until 6:45. Dog's cut was messy…read moreand I needed to trim mishaps at home. Paid more than I am used to as well.They had put my dog's new harness on a different dog that had obvious skin issues and took forever trying to locate my dog's new leash. I have never written a bad yelp review before but am taking the time to now only because on top of what I mentioned above my dog has been acting strange since coming home. He is usually so happy but he has seemed sad and not his usual playful self. I don't recommend this groomer. Sorry for the bad review but I am very disappointed with the outcome.

This is my favorite dog salon around. The service was amazing. (The lady who owes it is a…read moresweetheart!) My dog smelled great and mostly importantly it was CLEAN unlike other dog salons. Thanks Mr. Pooch! We will be back!!!

We left our mixed breed rescue dog with Pam, first time. She was warm and welcoming for us and our…read morepup. We thought it would just be one week. However, we contracted Covid while in Florida and were unable to fly home as scheduled since we were both fully symptomatic. I called Pam. She was empathetic and said, "no worries. Your pup can stay as long as you need." She kept us updated on our dog with texts and photos. She even took her to our groomer to have her nails trimmed. (I hadn't been able to do that before we left). Finally, after two weeks, we were able to fly home and retrieve our dog. Pam is so thoughtful and caring for us and our dog. She is our exclusive boarding home for our dog. We will use her every time we need to travel. Thank you, Pam. You are fantastic!!!

Fabulous! Great care, great communication, lots of pictures, great environment! I highly recommend!read more