Omg! Petco you have been my rock! My life saver! It helps that you are right down the street. I love you guys/gals! I really enjoy stopping by and being greeted each time. You all always smile and offer to help which is awesome! Keep up the good work. I'll be back for sure. Wrackin' up those pup rewards you know. ;) read more

This review is long overdue. I recently lived in North Hills and my dog Potato and I visited this Petco grooming pretty regularly. THE. BEST. CUSTOMER SERVICE. Everyone knew Potato and took great care of him. They always figured out the best way to bundle Potato's needs and give me a good deal. They even offered to take responsibility and help cover medical expenses when Potato had a rash after leaving their service - in the end it was just allergies and it wasn't their problem at all. Now that I live in a new town I miss this Petco dearly and my local location isn't nearly as good. You can trust your dog with these people, they are wonderful. read more

My review is on the grooming service. Called in and was able to get my dog in to see a groomer right away. When I got there they where waiting for Ace. Jason is very good with the pets and he was very helpful. Took Ace for a quick bath service and was in an out in about 40 minutes. Great price! read more

Came here to buy puppy chow. Michelle, the store manager, was super friendly and helpful in assisting me to pick out dog chow. Will come back again for puppy supplies. read more

Roger (Rogelio) was very good with my dog Indy- she looks beautiful! Definitely returning and asking for him!!

I took my wire-haired dachshunds in today for grooming. They were incredibly thorough, patient, and helpful. Since it was our first visit, our groomer made sure my dogs' shots were up to date, and spent at least 10 minutes with me determining what kind of cuts I wanted. I love that all grooming areas are visible to the public, and the whole space is incredibly clean and week kept. We will definitely be regular customers. read more

Clean store with good inventory of products . Great helpful staff . A little over price but coupon helps save money .

Dog Training! Brigitte is THE BEST!!!! We tried private training (that is a whole other review that I have to gather my thoughts for..)!!! We rescued a pup pup from local shelter, she was not well and isolated during her stay which made her a little more koo koo than another pup pup may have been. I thought that she wouldn't do well in a public/class environment but Bridgette is so calm, so good and totally gets dogs especially ours!! Before you spend a LOT of money on a private trainer that may not be worth it, talk to Bridgette, she knows her stuff!!! read more

This place is fine lol I don't need to be greeted, I don't need to attended to if I don't ask for it, and I certainly don't need to feel special when I'm in here. As long as you guys have what I need, I'm cool with that. I don't mind waiting in a line if there is one because there's worse things to complain about in life besides waiting in a stupid line. I'm sure the last thing these employees want is some customer bitching and whining about something that is out of that employees control. Trust me, been there done that. But anyway, great job guys! read more

Went in for some fish tank supplies. The lady in the fish section was very nice and went out of her way to help me out. Thanks wish I could tip ya. read more

Staff was helpful and seemed knowledgable. I purchased the most expensive protective collar for my dog following her surgery. She was able to remove and destroy it within hours of being left. I took it back the next day and was given a refund without any hassle. read more

I love this new Petco! It's always clean, and I can't help but be super excited each time I come over! I always bring home a new toy along with whatever it was I came here for in the first place. And their clearance rack always has some interesting finds! read more

I've been getting my dog groomed here for at least 2 years. Today I brought her here to get groomed & there were new groomers....and I'm not happy with their service. First of all they didn't listen when I told them to keep her hair on her head longer, and they shaved it. Plus when I picked her up they told me the knot on her ear was so bad that when they brushed it out, it ripped the hair on her ear and there was blood! I'm sorry but I would much rather have it cut out instead of rip my dogs skin. She told me it should've been cut shorter cause of her mats but she did it anyway and then my dogs ear got a cut. Like could I get a phone call maybe consulting me about it needing to be shorter before you just rip my dogs skin from brushing so hard? Lastly! When I picked her up she had her back leg soaked with pee. I'll be finding a new groomer. Terrible experience. read more

Support mom and pops shops. Quality and customer services are much better. Petco over charges and they don't care about animals nor the well being their own employees. read more

Not a fan. Was in here a week ago and their girl was making dog food recommendations. So I started asking her questions about why the food was better and she couldn't answers questions. She was Acting like she had a degree in animal nutrition. She was trying to say the food was better because they don't do animal testing. Ok if they don't do animal testing then how do you know it's better? Sorry, but the only way to know if something works is to test it. You feed it to 1000 dogs and monitor their health. Take their blood analyze their stool. Compare what was in the food when they are fed it and what was in the feces and urine when they went the bathroom. Monitor their skin and other health issues. You do that with every food and compare to see which one works the best. The worst part is all the customers sat and listened to this employee like she knew what she was talking about. They were all going to buy this un tested food and put their pets on it. Guess what you doing the testing on your own animals people. Animal neglect that's what it is. read more

I bought some fish here and most of them died.. I also bought some plants here and now my tank is infested with snails. $100 bucks down the drain. read more

There's a tatted up dude in there who thinks he's the god of aquaria! I'm by no means a novice aquarist, and yet he argues with me. No matter your experience level, he will make it a point to contradict everything you say, even to the point where he's just plain wrong and embarassing himself! He has ONE mixed cichlid tank at home and knows a few sci names..... and suddenly he's a PRO! All I did was go in there to get some cheap, hybridized cichlids (that are likely juiced up) for a classroom tank and didn't want to spend a lot. What a mistake!! Should never have walked in there! Btw, their saltwater section is just plain SAD!! I asked him what the phosphate levels were, and he responded with a blank stare.... lol! Of course he doesn't know! He doesn't even know the pH of his own tank, and doesn't think it's important! It's a shame that I'm now avoiding this store because of this one dude, because everyone else is nice. Either way, try to avoid Petco for aquarium and reptile stuff. If you want a squeak toy or bag of dog food, then Petco is your spot. But aquaria? Go to Vivid Aquariums or (if you're willing to drive) 7 Seas in San Pedro! For reptile stuff, hit up Painted Reptile or Exotic Life. read more

First time to this location and the guys were so loving to my doggy Ren!! Full grooming session. Very informative and very helpful. Thank you so much you guys!! read more

This review is for the Grooming Dept. Not the store it's self. We recently adopted our girl Maggie, a Jack Russell, American pit bull terrier mix. We've only had her for about 2 weeks and she hasn't been properly socialized. She is 16 months old and had lived in a shelter her whole life until now. We had an early appointment and were greeted right on time at 9am. Once we got her in the grooming section we warned them right away that she was very skittish, and aggressive around strangers. They said "oh that's alright". We started filling out the paper work and as we were doing so, two groomers walked out of the back. They proceeded to surround Maggie and start trying to grab her paws. I held Maggie back and told them she had a history of snapping at strangers. They ignored my warnings and proceeded to corner my dog as another groomer walked in. She then started trying to pull Maggie towards the back. As I expected, it was too much for Maggie to handle and she lashed out at one of the groomers. They then told me they wouldn't be able to take her in because of her temperament. She was just fine with one groomer in front of her. She only snapped once she was surrounded and backed into a corner. I warned them continuously, several times before she snapped, that she was very skittish but they ignored my warnings and blamed everything on my dogs temperament. They obviously do not have the proper experience and training to handle special cases such as my shelter pet. Horrible first experience and will definitely NOT be going back to this location for grooming... read more

The store itself was clean but the small animal cages were filthy. The employees didn't care for the well being of the animals and would pick up rats and mice by their tails instead of the proper way. The tanks and displays were overflowing in droppings and all of them were overcrowded. Maybe I'd come here for supplies but I wouldn't go here for a pet. You're likely to leave with one that is either sick or hurt. read more

Sadly, their inventory and choices of items is dwindling. Tried to get Blue Buffalo Basics...not in stock. Wanted to purchase the refrigerated dog food "tube" in chicken and salmon...not in stock. Looked for doggie anti-diarrheal meds...no longer carrying any of that. I finally asked the clerk if they were closing the store as the shelves looked picked over. She said no, but I wonder. Maybe just poor management. Will go to Theresa's in Simi Valley. A trek but a wonderful store with very helpful people. read more

My husband & I visited this Petco yesterday evening. FYI ....best time to go....no waiting in line to checkout and excellent customer service. Carlos, the cashier was especially courteous and helpful! He was sincere in greeting us when we entered the store and wishing a good evening when we left the store. read more

The girl at the register was quite unpleasant, cold unfriendly. Not helpful! Then when she checked me out she didn't say thank you, come again, etc etc. She just stood there. Lousy customer service today. I think it was her in particular, not usually the case. She must have been having a bad day. read more

We have a bunch of animals that require life feed so we are at Petco at least twice a week. We love taking the kids there as it is always fun. The employees are always helpful and there is never a long wait for service. read more

Took my dog in for a bath. Been there many times before and was always happy with the service. This time when I got my white lab home she could not walk up the back stairs she was in so much pain. I am a very honest and compassionate person. It took me 3 days to even call because I felt guilty I might get the girl in trouble. The manager got on the phone and before even talking to the person or me she basically said it would be IMPOSSIBLE for a dog to get hurt. Really I said. I explained that if I had not been with the dog for 3 hours before, brought her there and picked her up myself I would never call because there would be the possibility I was wrong and that would really bother me. She was rude and dismissive. I told her I run a buisness and have employes myself. The only thing that is certain is everybody makes mistakes. To tell me It was impossible before even investigating is lying. I have shopped there for years, I buy expensive food, treats, cages, bedding, grooming, health products and so on. Why would I make up some story like this ? I wouldnt !! I can handle someone making a mistake but not rude and unqualified management. read more