I went into this store about 2 months ago. I started a new tank and needed some fish. I waited in the fish aisle for quite sometime for help. Nobody was over there. So after about 10 minutes I walked to the front counter. Debbie a "manager" told me they had no staff and I needed to go stand and wait. It wasn't what she said but how she said it. She complained about being understaffed. I thought maybe she was having a bad day and just walked out. I was in there again this past Sunday, to pick out some more fish. I had a question about the tank chemicals. The girl that was in the fish aisle was VERY busy. Had multiple people waiting. I walked up to the register, (nobody was waiting there). I asked the cashier if she knew anything about aquariums and she said no. The "manager" Debbie walked to the counter. The cashier told her I needed help. Debbie went on a FULL rant. Speaking to me as if I was a child. So now this is the SECOND time this "manager" was beyond rude. She told me again to "go wait, they had no staff" the cashier said "well she has a simple question" Debbie said "I don't care, go stand over there and wait" So again I left. Don't go here. Not worth the awful experience with Miss Debbie who is miserable and needs to either get a new job or just retire. I will not go back to this store. I have reached out to corporate and will continue until it's resolved. AWFUL CUSTOMER SERVICE. HIRE BETTER MANAGERS. read more

Took care of my baby rescue kitty, Lickety split. They were kind, personable, reasonable and even gave me a coupon for a free first check up. Doctoring there is SuPurrrrrrr convenient!!! read more

Petco - Me and baby Archer ( affectionately known as " Meep"). - Pet Training Near Me - Kansas City, Missouri

I made an appointment to have my dog groomed for Thursday and I received a call asking if I could bring him in earlier because she was already staying late to get him in. It wasn't a big deal so I reschedule for today (11/23) at 4. Our dog was dropped off and I called at 6 to check on him - I was told he had just gotten out of the bath and they would need about another hour. I hang up and receive a call from grooming to say she was confused and our dog was ready. We went to go pick him up and was told that they hadn't done anything because they didn't have time. What?? You had him for two hours - you told me he was done. Never going back. read more

I only have two stars for the two ladies that were working in the store and at checkout. They were super sweet and helped me a ton when I was shopping. The lady working the grooming....I could make this 10 pages but I'll keep it short and sweet. First, she wouldn't make eye contact when I was talking as she was busy doing something else, not even acknowledging my presence. Looking down she asked "is there anything you need to tell me about your dog such as aggression, biting, scared, etc?" I replied, "yes actually--she was at the lake a couple of weeks ago and cut two paws really bad and has been on antibiotics and in a lot of pain, a few blisters as well because it was her first time on rocks so they are pretty sensitive." Again, no reply, no eye contact. She then looked up at me about 15 seconds later and replied "sorry, I heard what you said." She took my pup bad for a nail trimming...I have used this place before but not the location and they did a fantastic job. Trimmed and buffed. This lady didn't even give me the option for that. About 4-5 min later she was finished and we were on our way. Nora started messing with her paws when we got home and didn't want to play outside. I took a look and THEY WERE HOORIBLE. Some were sharper than they were when I took her in, some were cut so short there was ooze coming out and super red. A week later and she is finally acting herself. Looked like the lady used a pair of scissors and just chopped and finished, no buffing or anything. I had a hard time getting pictures because she was in pain, but I will absolutely never go back to this location for grooming again. She was rude and did the most awful job I've ever seen. read more

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My wife decided to take a puppy obedience class with our newest member of the family. We attended the introduction night and met Ashley, who was friendly. Second night we were told without a rabies shot our dog could not attend. Our dog was up to date on her shots but the vet wanted to wait a couple more weeks on the rabies. We asked for a refund and Ashley took care of it, but made an error of $30.00. We went back the next day with receipts in hand and the clerk at the register, "Mary", informed us she did not know how to help us, that we would need to call customer service. We asked for a manager and Mary said she did not know how to get one, to call customer service, that she didn't know how to do a refund when we paid cash. Asked for a regional manager and was told she did not know how to get one, to call customer service. We left and contacted another Petco and learned "Mary" was a manager. Although they would not give us the District Manager's contact information, they said they would have him call me. Customer Service would only give us in store credit, although we had the receipts. They said that since we paid cash they could not refund us. The next day we went back and Ashley tried to help us. After another hour we were able to get our $30. The rest of the week I waited for a call from the Regional Manager but have not heard from him/her. Perhaps they really don't exist and Mary was right. Learning curve, not going back, wasted several hours of my life, and what ever you do, DON'T PAY CASH as US Currency obviously confuses them. Thank you for your effort Ashley! read more