We came here for a dog tag for our basset hound and I found the process a bit annoying. They have lots of tags showing on display to purchase (which are then laser engraved) but the ones we picked were out of stock. The friendly staff then kept recommending multiple different ones over and over which we didn't want. We settled on one and I took it to the engraving station, but was told I had to pay for it first (fair). Then, you take it and scan the receipt into the computer and finally you can design your tag. It all is reasonable, but I wish it had been a bit more intuitive. That being said, the store has lots of fun things for pets including a dog biscuit buffet. Are they the best quality treats? Probably not, though from past experience I know that the cookies are actually diabetic cookies which can also be eaten by humans (don't ask!). The staff were friendly, perhaps too friendly, but I would rather have that than be ignored. We also liked looking at the birds and hamsters and other animals for sale. read more

Was going to buy fish and fish food. Employees were chatting, I looked at bettas for 10 mins without being greeted or even acknowledged.

This Petco actually gives hometown, old fashioned Pet store service when making a purchase , They honestly take care of their birds, small animals and reptiles and that reflects on the wonderful, healthy reptiles, birds and small animals I have purchased here for myself and my family. The staff is eager to please their customers and always ready to alert you of a savings . They actually take the time to show you the animal and review the care. I have been dealing with them for at least a year now and travel about an hour its worth the visit a good selection of all animals and habitats . read more

The cashier, Kelly, was extremely rude when I asked about a coupon. She refused to listen to what I was saying and dismissed my past experiences. Instead of helping, she repeatedly told me to hurry up and finish my purchase just to get me out of her face. I asked several times for her to hear me out, but she showed no interest in assisting me. She even claimed she was the manager and that her way was the only way things worked. Her behavior was not only unprofessional but also disrespectful. I also felt she was prejudiced toward me as a Black customer, since I noticed she did not treat the White customers in line before me the same way. read more

THE WORST GROOM MY PET EVER HAD! Doesn't like how Alyson groomed my dog. Wanting to have my dog look great for a special occasion and specifically instructed her not to cut it very short. but instead she didnt listen to the owner and she cut my dogs hair as short as you can already see her skin. Hair is Unevenly cut. She cut her facial hair very short in the upper part of the nose making my dog look ugly. Been sending my dog for grooming into this location for a year now with Miranda, and Ive got no complaints. But after what happened. Definitely not going to allow Alyson to touch my dogs hair! Definitely not a happy customer! read more

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brought my mini labradoodle in for routine grooming yesterday. next thing you know we are getting a call asking to meet us at the emergency vet and we're given no explanation. the groomer cut her open from belly to leg. she had to be sedated and get stitches. super risky due to her heart murmur. Petco did pay the bill but they have yet to apologize or admit any wrongdoing. straight up animal abuse, avoid at all costs read more

Petco - Pet Groomers Near Me - Latham, New York

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I have never felt more rushed/pushed out by a staff member just because they were closing in 8 minutes. I felt cut off just because someone probably had a long day. I started preferring to go to this store until now. I will gladly go out of my way to visit a different location. If they were doing everything they could do to lose a customer, then I applaud them. read more

Groomer and manager rude and don't know their breeds! Groomer totally ignored me when I tried to explain how to best warm up to my border collie. Told me it was her job and she knew what she was doing. Tried to speak to manager and he called my dog aggressive because she had barked at him earlier when he turned a corner in front of us! He was very rude and they both obviously don't know breeds or customer service! Won't step foot in there again. read more

Wow, absolutely most friendly and helpful staff, was looking for help with dog training restraint, and leash, they cared for our pup as if it was their own. Thank you! Will definitely return. read more

***Bizarre staff, skip this location*** Stopped in to buy dog treats and saw a black moor goldfish in stock- staff member attempted to bag and sell the fish when a different staff member abandoned the customer she was helping to interrogate me about my fish-keeping conditions. I have an established 29 gallon tank with all the trimmings- currently housing two comet goldfish. The employee went off on me about how I can't add a third goldfish to my tank because I will be "slowly poisoning my fish" and I "won't be able to keep up with the care demand" (...I've been doing fine so far?). The employee stated she "refuse[s] to let Petco sell [me] that goldfish". She proceeded to all but chase me out of the store without me even making my original dog treat purchase. What the actual....? The original staff member apologized for the co worker as I was rushing for the door... but it was a pretty upsetting experience. read more

My boyfriend took my dogs to get groomed, asking for a shortened even cut. One of my dogs, a schnauzer mix, came back patchy and bald, and the other, a petit basset griffon vendeen, came back with a buzz cut along the body and a bushy tail and bushy face (he is NOT a poodle) Neither cuts where what we asked for. The woman who groomed them claimed that he asked for "as short as possible so that he wouldn't have to come back" which is absolutely not what we would ask for, as we do not want our dogs to be BALD. When I called the manager was rude, but did offer to fix it, but how can you fix a bald dog.... my PBGV can be trimmed down to have a complete buzz cut, so at least his fur wont grow in stupidly. The manager hung up on me before the conversation was over. Unless you want a quick cheap cut with no care taken at all-- for your dog, don't come here. They also left a knot in my dogs paw fur, which I had to cut out. read more

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I am NEVER coming back here again. I have never seen such rude staff at a place of business. It's like they don't want you to buy anything. Super pushy and ignorant whenever you have an inquiry. Save yourself the trouble and hassle and just shop elsewhere!!! read more

DO NOT take your dog here to be groomed. They have no idea what they're doing. They shaved my dog when I asked for a trim and now my dog is shivering nonstop. Also when I picked him up his heart was racing and he hasn't been himself since he got home. The grooming manager Alyson should be fired for the way she treats customers and for how the dogs are groomed. read more

Do not buy animals at this store. They don't care about the condition of their animals' mental state or condition. It's profits over pets. I bought a guinea pig there. I had him for 2 weeks. I have had guinea pigs in the past and know how to handle them, but there was something seriously wrong with this one. He bit both my wife and I multiple times, breaking the skin and causing bleeding, when we tried to move him to clean the cage. I have had other pigs that we so friendly, they'd fall asleep on your lap. This one was obviously traumatized in some way, that Petco failed to recognize. When I took the guinea pig back, Petco's 20 something "experts" were quick to blame me with a litany of do's and don's on how to handle guinea pigs (all things I had done) which amounted to nothing more than a scolding directed towards me. They will blame you first. Never that they sold you a sick, either physically or emotionally, animal that should be off the market. I have had similar bad experiences buying fish there. One fish barely swam at all (we thought he was dead). He'd be VERTICAL with his head near the gravel, tail sticking up for hours!!! When I brought him back after a week, I was told by a 20 something empty head that I must have traumatized him! I bought a beautiful tank, plants, rocks, everything. Petco could not or would not admit they sell unhealthy fish. They begrudgingly return my money. I will never shop there again and you shouldn't either for your money. read more

So grateful I came here. We were in the process of adopting a puppy and I went to this store to see If they had the crate size I needed. I met Andrew (I believe he's the store manager), who assisted me in finding many other needed items. He's also a trainer and he happened to have a class he had to teach while I finished up my shopping. I observed part of the class and was impressed with his skills and the ability for the owners and dogs to complete their work. Shortly after our puppy came home, i signed up for a puppy class with him. It's been going great. When we arrive at the store, our puppy is so excited and seeks him out. He has a great demeanor, provides constructive feedback and is like the pied piper of dogs. My husband and son came to observe one of our classes and Andrew helped our son with his interactions with our pup and build up his confidence. I can't say enough good things. If you are looking for training classes, definitely check this guy out. read more

I wish I could say they did a great job at reviewing but they cancelled twice due to not having hot water. I totally understand the need to reschedule but have the decency to leave a message. They canceled twice. I rescheduled to this Saturday. I received no message that they need to cancel again so we showed up to our appointment to an empty store. Petco will never get my money again. read more

Andrew is a dog whisperer! While dog sitting my daughter's 4 year-old- rescue dog, Emma, I took her to the Latham store for an hour private obedience session. Andrew was the outstanding dog trainer. I almost cried by the time we left because Emma was so much calmer around other dogs. Issues I had battled with Emma were addressed and easy training instructions were modeled and practiced. Daily, I practice: Let Go, heel, and distraction techniques that we learned. Emma has responded so well to the training. She greets or ignores dogs she sees on our walks, leaves the cats alone when I say "Let Go," and is learning to walk better. It takes commitment on the part of the owner to practice daily, but the rewards are grand. Ask for Andrew at the Latham store if your dog needs private or group training. Thank you Andrew! read more

Took my dog for grooming, explaining that he was very fearful of crating and could not tolerate it. I would even wait and hold him, or bring him just before the appointment, anything to avoid that. He weighs 6 pounds and is always in a good mood and doesn't bark. I was assured everything would be fine, they would take him right in and call when he was done. A half hour later I got a call that they couldn't get him out of the crate they put him in! He was panting and crying and snarling. I picked up my terrified dog and asked to speak to the manager only to find out that I had been dealing with the manager. Never again for any dog. read more

I took my dog for his first grooming ever today, we had a great experience at the Latham Petco. Booking the appointment was easy, they were able to take us quickly. The staff was very friendly and pampered my dog. They also gave us $10 because it was his first visit. read more

Petco - Pet Groomers Near Me - Latham, New York

We love the staff at Petco! They treat out dog, Columbo, as if he was one of their own pets and he loves going there to get groomed! He always looks great when we pick him up and has more pep in his step from his great bath and haircut. Kudos to the Petco grooming team! read more

I ran out of my cat's prescription food and needed a backup! A client recommended Blue Buffalo on Saturday and I was desperate this morning so I headed to Petco. Honestly I don't like chains and find them uber impersonal but I had a hungry 30lb Black Panther waiting for me so I decided to give it a shot. I wandered the isles and found Sean and he lead me to Blue Buffalo! Not only did he show me where it was he asked me about my cat's needs and was passionate about cats and had a ton of knowledge about cat food brands. Seriously! He thought about too much protein for my KP's kidneys wouldn't be good and said Blue was perfect. No fillers or grains! Corn YUCK! My Vet who charges me $300 for a check up gave me crappy food for over a year that only made my cat fatter! I will get to that review later...trust me. Sean had more knowledge and passion about animals than KP's DR who has every test and cost imaginable to man when you go there. Its time for a new VET and Sean needs a raise!!!! Checkout was polite and patient since I didn't have an acct. Only issue is there is no music and the staff agreed this was an issue for them as well. Management told them music was expensive and had to be cut out of the budget. OK. How about a CD player w some classical music??? The speakers are in place..... This was my only issue since it seemed like a Walmart for pets... but it wasn't since the staff like Sean was there! K read more

Not very helpful when trying to find a product you know they sell and is not out on the shelf. Seem to be an annoyance to the workers if you ask to check in stock room for a particular item. Other pet food stores seem to be more customer friendly. read more

I left this Petco in total discuss, the manager needs to learn some respect for the customers. I brought my 5 year old daughter to their "small pets" event. She was super excited to go, she has been looking forward to this all week! When we got there at 1:30 P.M.(the event was advertised 1-3 P.M.), nothing was set up, AT ALL!! I asked if they were doing anything and the manager answered me with total attitude! This is a disgrace to this company because my daughter told me she NEVER wants to go back to Petco AGAIN!!! All because of the "attitude" of a so called "manager"!!?? The manager could have just told us the store was not a participating store. Uncalled for!!! I won't be back! Why advertise for an event if your not holding one? Because, I saw a sign over by the guinea pig tank stating the event!!! read more

I have had hack jobs previous to finding my one true amazing groomer. Miss Jessica! I cannot rave enough about how much she pays attention to detail with my goldendoodle. From leaving his head fluff to exactly the length that I want to grooming in between his toes and cutting h is pretty little nails. She does it right every SINGLE time and I am so thankful for her! I am constantly telling people to book with Jessica only!! She doesn't amazing job! You can totally tell when people love what they do and she is it my friend! A lot of people seem hesitant to go to a corporate groomer establishment. But I promise you if you go to her she will not let you down! Happy smiles and barks from Scotch :) read more