Horrible service!! Every time I come in here, there's never anyone around to help! Today was the final straw!! I had a cart full of stuff for my new foster cat & couldn't find help to answer my questions. When I finally found someone, they were on their phone. But the worst was, after being for over a half hour, I needed to use the bathroom but only the manager has the key!!! The manager was in Target!!! I don't care that this is the larger store that has the rats I need for my lizard, I am never coming here again!! Don't come here unless you want to waste your time & be ignored!!! read more

I brought my 10-week-old kitten in for her shots and deworming, and everyone was super nice!! The vet and nurse treated her so gently and with so much love, and they took the time to answer all of the questions I had. The rest of the staff was also very kind. I really appreciated how caring they were . read more

I will not return to this place. Took my pup to get a bath and I received her with a blood spot on her head due to excessive heat used when being blowed dry or something else was exposed to her skin. 1/31/2026 read more

My dog is almost 3... poodle mix, so her hair gets matted quickly. I've taken her MULTIPLE times to Petco in Hartsdale and Central Ave for grooming where because of her matting they shave her. They have NEVER charged me $240!!! They shaved her down, so not sure why I was charged all these "shave,brush out, Scissor Lg" fees x 10. I've never paid this much , found it crazy and I'll go back to the Hartsdale petco, where they don't add all these multiple crazy fees. Was Really disappointed and before you drop your dog off, just really look at what you're signing and ask why read more

I usually never leave reviews but I could not bypass the disappointment from todays service from Emily. This will be my last time using petco for anything at all, they need to do a better job at hiring, because most of the employees at the Mount Vernon, NY seems unhappy and miserable. Emily in the grooming department is rude and argumentative. I booked a service for my 6month old golden doodle and paid $90 for a service that I did not receive. Emily informed me she "did not have the proper tools to clip the hair inside my pups ears and did not feel safe ripping it due to the possibility of an ear infection if it's not ripped properly" but could not take the service off because it was "already booked as a package". I brought my pup back 2.5 weeks later to take a regular bath and Emily kept suggesting an upgraded package, I informed her I did not want to pay another $80+ for services that I did not need, Emily then stated she will not shower my pup because he needs a hypoallergenic shampoo, mind you, she placed him on the floor and checked his scalp and said there was no redness to it, but then had the temerity to proceed saying he needed an upgraded packages with a more expensive shampoo. Petco will continue to lose loyal costumers if they don't do a better job at hiring read more

los odio emyli m es una mujer incapasitada para hacer ese trabajo trato muy mal mi perrita al igual ami le hizo maldad cortando sus orejitas de una manera horrorosa y la dejo traumada esta temblando y hace 4 horas que la lleve aún está temblando read more

Petco - Pet Training Near Me - Mt Vernon, New York

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FIVE STARS for Kenzia who groomed my 8 month old Maltese baby. She was so accommodating and kind, so happy to have found her to do my regular grooms. My puppy looks so cute. Now, ZERO stars for trainer Destiny, who was literally the worst upfront customer service experience I have ever had. I hope she treats the dogs in her care better than she treats the customers, even though she wll never have the chance to get near mine. Kenzia tried to graciously get me more informed on training by referring me to Destiny who was so incredibly rude. Kenzia and the manager had to apologize on her behalf. It's a shame but I also don't see her keeping her job with that attitude. Yikes. ****Update**** I could've done without Petco responding to my 5 star review without actually reading it. Give me a break. - Kenzia does NOT groom here anymore, so I'll be going elsewhere and taking my stars with me. read more

Terrible service from Catherine in the grooming department. I took my dogs to get groomed, who have received grooming services in the past at Mount Vernon grooming and never had an issue. However, in less than 15 minutes of me leaving the dogs, I got a call from PETCO that I had to pick up one of my dogs because she was "barking and scratching the kennel", and then I got another call back saying that they weren't going to groom my other dog because he was trying to bite the groomer and they couldn't get him out the kennel, when I got there they asked me to take him out, and I could immediately tell he did not feel and/or look comfortable, he seemed scared. I still gave them the benefit of the doubt and let her groom my other dog, again in less than 10 minutes they called me saying my dog "almost bite the groomer in the face and kept trying to bite the blower", when I got there the staff immediately became argumentative and quickly trying to explain why they could not finish, I informed them that I had never had this issue with a groomer before at PETCO and that my dogs had good notes in their system, it became evident to me that they did not know how to handle dogs properly with care or even tried to make dogs feel comfortable, therefore I will not recommend Mount Vernon PETCO grooming and will be taking my dog somewhere else for grooming. P.S they left my dog patchy and didn't finish the job. read more

Roscoe is a rescue! He is very aggressive when other dogs are around, this behavior did not stop groomer Rob from giving him the attention and services he needed to keep him the handsome. All of the staff are great with him, however Rob is the only one he trust to groom him. As I stated Roscoe is a rescue and we don't know his story and why he is so aggressive but I thank the Petco staff for there patience and understanding. read more

We have two dogs and used to buy ProPlan food from them....DON'T. The stuff is infested with bugs and larvae and we've complained countless times. The staff doesn't even buy it buy I am unsure as to way they sell that brand, knowing that it is infested. Now we use Merrick and it is a bit pricier but I love their PALS rewards program because we always get discounts and a free bag after our tenth dog food purchase. They have pretty decent deals and the store is always well-maintained. The staff is helpful and courteous and we never leave without all of what we came in for. read more

I did not have a good experience with the service. Customer service was the worst. My boyfriend dropped off my dog and he got lost finding the store as his GPS sent him to the back and arrived a little late. We were charge a $12 fee and when I asked about it I was told it was because after 30 minutes the system automatically cancels the appointment and that they took another dog instead. My boyfriend was there before the 30 minute mark and I spoke to the stylist myself while he was at the store. I also did not like the cut. I was charged another fee for shaving him down and according to the groomer my dog was matted in the ears.The shaving fee for the ears does not make sense if she left the hair in the ears long. They also kept my dog for nearly five hours which I found it absurdly long. I paid a total of $107 and was not happy with the service. Not going back there. read more

This is the best PetCo! My fishes were dying and Jomo (sales representative) took a lot of time to teach me about the aquarium environment. Omg! He is so knowledgeable! It's insane hes like a walking aquatic book!! I will always go back to the fish Dr. Jomo read more

This was the 1st time I've ever stepped into a Petco and it wasn't that bad but it wasn't that great either. It's a supermarket for pets with more dry goods than live stock. The live stock selection blows. They have about one of each animal. Literally. You have lots of choices in the dry goods section. They have about 20 different brands of dog food. My issue is where in the hellllssss are the staff?! I had a question and literally walked around the store until I gave up. At the register, I waited a good 3-4 minutes until a cashier noticed I was waiting to pay and walked over. Seriously? Yep. I'd rather stick to the" mom and pop," "hole in the wall" type pet stores thank you. read more

I came straight here after adopting my rescue dog. Everyone was genuinely excited and happy for me, customers and staff alike. One customer even gave me a $40 gift card out of nowhere! The staff was playing with my dog and making both him and I feel ok about getting him groomed. I was like a nervous mom dropping a baby off at daycare! The guy that groomed my dog was sweet with my dog and I really appreciated that. You can tell he was a "dog person" and more importantly, a pitbull person. Although its a chain store that sells at MSRP, there are many sales and deals with the Petco card. Petco will also give anyone who adopts from a shelter a coupon book which will get you many discounts for your first purchases. read more

They would have received a 4 or 5, but their grooming department needs improvement. The grooming department leaves a lot to be desired. I have a Shih Tzu and this breed's coat can be styled in various ways. The groomers at Petco only know how to shave down your dog. Forget any style requests. Also, when I only wanted a trim, they lied and told me my dog's coat was matted and had be shaved down so that they could charge me more. I know they were lying because I brush my dog's coat almost everyday. They also hold your dog excessively long (they quote 4+ hours between dropping off your dog and pick up time). I've been to groomers that charge the same price as Petco ($85+) that complete his bath and grooming within an hour. My poor dog used to be stuck in a crate for hours when I used Petco. If you are willing to pay Petco prices for grooming (which is frankly quite expensive), you can find much better options. Other departments: They have a better selection of grooming products and toys and they are generally cheaper than the Petsmart nearby. The cashiers are nice, however, there are almost no people on the floor to help you if you have questions about products. They also email/mail lots of coupons which is nice. This store smells like a pet store. The nearby Petsmart (which also allows dogs on a leash) always smells clean, unlike this Petco location. read more

The store itself is fine if you need to pop in and buy some pet food, treats, or toys. Prices are normal however, you may be able to find things cheaper at the Target downstairs. No cats / dogs available for adoption here. I am content with the store, but the groomers are a different story. They say rude things under their breath about your pet while dropping them off for something as simple as getting their nails cut. The last time I was there, my dog was returned to me with a popped blood vessel in his eye. Just be aware, they don't really care. read more

This review is for the management of this Petco location. It is to bad. I've had great experiences with groomers having patience, experience and kindness with my rescue bully. Such as Wallace, Rob and a few ladies who's names I can't recall. Something happened to this location about 10 months ago. This shop has always been short staffed. They are too damn cheap to hire someone to answer the phone. They have staff running stock from the back, then to register then trying to get the phone. I have seen it many times. No one noone can get through when you call. Nobody can be expected to keep all that up. Then grooming, For the last few months it's been a rotation of new faces. Noone stays. What does that say.... Today I found out when I called and somehow got management on the phone. This individual has no clue how to speak to the general public. For real. Says all the wrong things, you never say to the public. Anyone with minimal training could tell you that. "My Grooming Workers", Stating that he had no staff and he could not say why, they were doing "things". He couldn't turned the who Convo around and kept this customer but no. Speak nasty about staff, be rude and unprofessional after years and years of being a grooming customer, I guess I'm going down to Riverdale/Kingsbridge. If workers had to deal with this person, no wonder they don't stay. Corporate- I think it's time for some retraining and public speaking classes. read more

I enjoy this Petco in Mount Vernon NY, very clean. The floors are spotless. Staff very helpful & knowledge & also very polite. My fur baby & I love this Petco. Thank you so much. read more

When to this Petco regularly but has decided we will no longer shop here. On three occasions we found maggots in dog food purchased. On two occasions it was the Purina Pro Plan Dry dog food and the other time it was a box of milk bones. In addition there were maggots on the shelf underneath the dry dog food. We went to return one of the bags of dog food and the associate wasn't very friendly. She didn't apologize at all, she just said the Purina dog food often times has that problem and said we should buy the Merrick brand. We told her that the Merrick brand gives our dog diarrhea. She told us that it was the way we introduced the Merrick food to our dog. But the Merrick brand dog food gave our dog diarrhea for two weeks!! In addition each time we shopped at this Petco, they kept on pushing the Merrick brand on us. The Merrick brand is also very expensive. read more

Always have a great grooming experience with Darlin. I have been coming here for 3+ years.

Blaze a pit bull has been enrolled in your dog training program dating back to August 2014 with your Trainer Tavia in your Mt Vernon ,NY store # 1781. We first started in your workshop classes,for leash training and basic obedience taking about 10 classes and then moving into a series of each of your adult dog 1 and adult dog 2 classes and presently your Canine good citizen class . Tavia takes the task of dog training , very serious ,gets the job done and display passion in working with the dog. In addition Tavia has helped or gotten information and or directed me to the best type of food for my breed of dog to the proper harness leash for Blaze. I have met several of Tavia's other dog students an effort on her part to help with training and socialization.Tavia has not only bought these dogs together but as dog parents we have formed a bond with Tavia and each other. This Petco location host various events such as play time for small and big dogs It is a great outlet for the dogs to play and draws quite abit of attention from the other shoppers in the store. What better promotion than to show off the dogs that train in Petco and encourage a playtime dog to join a class. I started using your Vetco services encouraged by Tavia which offers excellent veterinarian service at a very reasonable fee. The Mt Vernon NY store has great knowledgeable professional staffing that makes VisIting the store always a friendly experience. Most people know Blaze , Blaze thinks the training area is his personal space and even when we are there not for training he still want to go in the space. A great feeling for a pet owner knowing your dog will excel because the dog has a good feeling for the trainer This location in the latter part of 2015 has a new Manager . A tall well built man with a friendly smile ,who finds the time to say hello as you enter the store. I'm so impressed by the advancement in discipline and training my dog displays and I am Thankful to Petco and my dog trainer Tavia. Blaze is just finishing up this course and I would like to keep him enrolled for follow up after this class with Tavia . I stand with a few other of Tavia,s Pet Parents who would like to have Tavia continue as our dog trainer and who are not willing to change to a different Trainer, simply because she gets the job done. Thank you Petco and Tavia for setting your bar to excellence in your dog programs. Mary E Brown February 1,2016 read more

I had a great experience, the guy there knew everything there was to know about cats! He answered every single one of my questions, and even pointed out some less expensive litter. Also gave us advice on better food for my cat. I don't know his name, but he was a brown skinned fella' on the thin side with little twists on his head. He even showed us a picture of his cat. read more

When I tell my babies we're going to see their favorite groomer, Wallace Flores, their eyes and ears perk up. Their visits are always good and they get taken care of fairly quickly. read more

They were so sweet to my puppy Jax! He was initially so scared and after a few cuddles from Wallace he was ready to get his nails clipped and buffed. It a was quick and wonderful. I really loved Wallace's customer and pet service. read more

I came in today to buy cat food for my 2 kittens then when I went back to the Shelf it was empty so I went up front took me 5 minutes just to find an employee in the store . I finally found girl working up front. I asked her if it might possibly be in the back she tells me the truck came in yesterday so if it's not on the Shelf you guys don't have it. She couldn't be bothered to check for me and then she told me it's sold out in less than 24 hours. really...? what do you only order 5 cans of it on each truck? I call it laziness so I will take my business elsewhere. read more

While Petco has all the things your pet may need (and even the things it doesn't but you force onto it!) this Petco has just lost my business for good. I've called the store several times and asked multiple people if they offer price matching for items that other stores sell at a lower price. Each time I'm told- yes, we do price match! I then ask what info I need to bring in to prove the price and these are the various (yes multiple!) answers I've received- a receipt from the competitor at the price you paid, a flyer from the competitor, print ad from the competitor's website, your phone with the webpage showing the lower price. As you can see- the employees and managers at the store don't really know what they are talking about. So, ok I figure I can do this. PetSmart in Yonkers has the SAME items (Hill's Science Diet Dog Food) for almost $10 cheaper so I'll bring in a print of the website PLUS my phone showing the price at the store to my local Petco. I gather my goods go to check out and- wait a minute- we need a manager. Manager comes over- no, we can't use those things. We need a printed flyer from the store (and no a printed page from the website is no good they want the glossy Sunday insert!) OR a receipt from the showing the price I paid. Now, why in the hell would I go to the competitor, buy what I need and THEN go to Petco for a cheaper price? MAKES NO SENSE! The managers (John and a woman I can't remember) just don't care about making a sale cause I then took my business to PetSmart (only 10 minutes away!) where I will now spend my $100 a month on pet food from now on. Get with it Petco. Technology has changed- so should you! Requiring a Sunday circular from a competitor is pointless if I can show the same information from the internet or a printed version of the internet! You just lost a customer for good! read more

SKIP THE GROOMING. I brought my dachshund here and he was there for over 5 hours. They said they would let me know when he was ready to be picked up, but I didn't hear from anyone. I ended up going there asking about my dog. the girl working told me he was done hours ago and that "someone should have called me." I was furious. Never again. read more

I visited this store on an impulse on a Saturday morning. I arrived to a long line of pet parents and their fur baby grooming appointments. I was browsing the dog food section with hope to make an healthy alternative to my fur baby current meal. I was approach by one of the most KNOWLEDGEABLE SALES ASSOCIATE I have ever encountered. His name is ISIAH - he kindly asked if he could assist and he indeed did that. He was knowledgeable about the various kibbles and what was the equivalent to my chunky monkey's current meal. He also advised me when reading the labels what to look for and the numbers I should stay below. When I mentioned my Leila had a thyroid issue he immediately change his suggestion and explained why it wasn't a good choice to go with if that was her issue. I shared that my baby is nervous from making the transition from country (PA) to city (NYC) and offered suggestions in handling that and her reasoning as he had experienced the same. I cannot commend PETCO for having such a knowledgeable staffer on hand to intelligently assist me with my purchase and not just suggest something and be clueless. He reminded me of the return food policy. I hope this review make it to the corporate offices of PETCO because I cannot express THE EXCELLENT CUSTOMER EXPERIENCE I HAD. KUDOS to Petco #1781 for hiring him and I hope he is accommodated to keep him there. I must add that I was a PetSmart Parent from puppy hood but now this experience is beyond compare. My visit to this store made me feel like a valued customer and my purchased was one that I left feel great about. I felt so excited as if I had purchased a new pair of heels...it was just dog food, toys and some treats. Like I said when I ask at PetSmart the associates there are not as knowledgeable and will sometime refer you to another person or the vet. Its just a job. I can see with Isiah he is passionate being about what he does and takes the time to learn and share his experience with other pet parents alike. I thank you Petco and I thank you again Mr. Isiah! If you visit this store ask for him...I am sure you will have an excellent customer experience also. read more

I'm very surprised at all the poor reviews. I have been going here for about 6 months, and everyone is so nice - very knowledgeable, accommodating, and willing to help pet owners. Once in a while there is an employee that is rude, but usually everyone is so great, it makes up for the rare occasion when someone isn't. They also do price matching. read more

Won't be coming back. Terrible service. Couldn't do half the things I wanted for my dog. Also the groomer was rough with my elderly 14 year old dog. He was limping when we got home. read more

Nobody working in the fish department. Ask them twice to get someone there. They say ok and just go on there bussiness.

If you NEED to buy something that you can't find at the target downstairs, than go here. The sales associates and managers are extremely rude and unhelpful. I took my dogs to get groomed here, as I have done the last 3 years. However, my groomer moved to a different location. I made a poor decision in thinking everyone was as skilled as her. The groomer took it upon himself to not groom my dog, due to him "being matted". No one reached out to me to ask me what I wanted done. Than upon picking him up, petco decided to charge me the full price. After a long debate I did not pay but I had to drive him to portchester's Petco to be groomed (the groomers here are amazing). As for my other pup, they did a completely horrible job. If you can stay away, please do! read more

Knowledgeable staff and very helpful with picking our and the maintenance of the fish. I got a ton of first hand facts and information about the fish and tanks. Some staff are more knowledgeable than others but overall you can get help. read more

DESTINY is the BEST and MOST CARING DOG Trainer we have worked with! All we can say is that the store has come a long way since it opened. They have good people in Aquatics, the store manager Michele and the groomer Kenzia are all great. Our experience with Destiny as a dog trainer has been amazing. She is great at her job and it shows in how she interacts with the dogs and how she takes an interest in their development! read more

got both my ferrets here :) nice sale people ...clean store

Bruno always has a fresh look to him after his time at Petco. The staff does a great job with him. He's always happy to go there and of course happier when I pick him up. read more

You guys have the worst fish known to man. Got a fish Saturday morning and by Sunday night it's dead. Horrible..

I've been here multiple times to groom my dog, so far all the times I've came here they're consistently holding my dog for about 4+ hours even with an appointment. I truly don't understand why it takes them that long just to groom my dog. This is ridiculous and I won't be coming back here to groom my dog again. read more

I have a Goldendoodle which I have had groomed at Petco for the last year. Yesterday I brought my dog in for his grooming. I was horrified when I picked him up to see that they shaved my dog down to his bones. This was done without my permission, without a phone call to ask me. I have a very long-haired dog and to see him like this made me cry. I wish I had not paid first before I saw him. They will NEVER see my dog again! Please be AWARE when you take your dog.... read more

Great place to shop grooming is great employees are very friendly always willing to help! Would recommend