I have only had good experiences here. I have come for grooming as well as some Vetco services. Even though the mini make Rover is supposed to be a walk-in service you really need to call ahead. Usually I go on the weekends, but I was surprised when I showed up on a weekday after making an appointment that day that there was a happy hour special... See picture for detail! For my needs, they are quick efficient and friendly. And when the Vetco clinic is available, I like getting some of my vaccines at a really great price. Overall, I've been satisfied with my needs at this location. read more

Petco - Specials .. heyo!!! - Pet Training Near Me - Portland, Oregon

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This NE Petco location isn't my preferred source of products for my pug, but they've come through for me on several occasions when I was unable to find what I needed at my favorite locally-owned stores. Visitors will find an extensive range of products for a wide variety of pets here. However, while the range of products seems alluring, the reality is there is very little variety in the products they offer. Selecting items like leashes, harnesses and collars can be incredibly frustrating. Shelves are often cluttered, and the sight of opened packaging only adds to this sense of disarray. The unspoken expectation is that this location is all about self-service. Most of my inquiries about specific products have been met with puzzled expressions and vague answers. The air of indifference is disconcerting, and makes me feel my business isn't appreciated. There is a wide variety of pet supply stores in Portland, but this store caters to an underserved area in between the retail zones of Hollywood and 82nd Avenue. While I appreciate this resource when I'm in a pinch, I'll likely shop elsewhere if management is unable to address the lackluster customer service found here. read more

Petco - I got a cute sweater for Penelope at Petco, but it's a little small. They were super cool about returning it. - Pet Training Near Me - Portland, Oregon

Inconsistent. Rude front desk person. If you want a side of retribution when you ask for a fix, then this is your place. I will never be back. read more

I Called the number hoping they could address my prior concern, but it was the front end of the Glisan store. Same store I had terrible experience with. An Associate answered and said they had no idea why the customer service representative would have gave this number in the previous review and that they had made a mistake providing this number. read more

Petco - Previous review - Pet Training Near Me - Portland, Oregon

I'd like to commend I believe his name is David who works at the Glisan store. He is so friendly and helpful that it makes shopping at this Petco a lot of fun and makes my day. No matter the day, whenever he is working he is always so upbeat. Wish everyone could be like him. Les Watanabe read more

If I make an appointment to get my dog's vaccination, I want to be greeted and taken care of the time i requested. This people like to pass people in front of you, when they appointments are later. If I make an appointment it's because I have things to do. Not for your vet techs make chat for 15 minutes with every customer after passing a 1:00 PM appointment when it is 10:10 AM. Last time I come here, bad customer service overall. read more

Petco is definitely my store of choice when it comes to my cats needs. They have the best kitty litter around - SoPhresh - which lasts a long time based on its absorbency, never smells, and there is little tracking. Cat owners understand that terminology! It means the litter doesn't stick to their paws and then get all over your house. It comes in a 14 or 30 oz jug that you can refill, which helps save the environment and saves you a buck. They have a refill station with a funnel and scoop making it super easy. While they don't carry the cat food my cats eat, Nulo Hairball Management, I come here for all of their other needs. And to pick up toys for dogs since I'm an Aunt to many. Staff is friendly and efficient. I stop in here when I'm in the area. My usual Petcos are on SE Powell and NW 23rd, both the smaller Unleashed versions. read more

Petco - Fall dog toys - Pet Training Near Me - Portland, Oregon

I'm not surprised to see that Jonathan already has two negative reviews about him. I never go to this location but I needed to grab treats really quick before going to Freddy's. My cashier asked if I had a rewards number, I said no and then they asked if I would like to sign up and I said "no, thank you" with a smile and tried to continue to pay but that's when Jonathan jumps into the conversation. "You don't wanna save money?! It LITERALLY only takes like 2 minutes!" I politely say no thank you again and was a little taken back from his condescending tone. He pushes back again. "Pffft wowwww, I can't believe you don't wanna save money! Come on it's so easy to sign up!" while ringing up a different customer who was also clearly uncomfortable. I told him no again. I never come here and him asking over and over again will not make me want to sign up and frankly he's being rude for not taking my no for an answer. "I'm sorry you feel that way..." He said with a pouty face. I snapped back because I've clearly said no three times at this point "and I'm sorry you think it's ok to talk to customers that way" and I left. I've worked in customer service before and I can't imagine ever speaking to a customer this way. I felt bullied and harassed while I was just buying treats. Truly gross. read more

To preface this review, I'll be honest and say that it had been 3 months before I was able to get my standard poodle groomed for various reasons, so he was admittedly matted and I completely expected that much of his hair would have to be removed/shaved. Poodle owners know that you shouldn't go 6 weeks without grooming, and if you do, you likely will have to shave most of the fur off. That being said, I can't believe I spent $150 to have a choppy shave. It's hard to tell from the pictures, but his leg hair is all different lengths and some of his matted hair remained in his ears (so why pay extra for de-matting?). The people who worked in grooming were very nice, but I don't see why they couldn't shave him evenly. Will not be returning. read more

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My first terrible experience with my little Yorkie. Why you ask, well let me tell you. First off I gave them a reference on what I wanted for my dog then obviously they ask you if they have any allergies, etc. I told them that his mouth area is very tender because of his age so about two hours go by I get a call. She is basically trying to explain over the phone that she didn't complete the grooming.. I found it odd because this is the first grooming place that had told me they were having issues with my dog. (And he's only 2 pounds.) after she told me she was having issues. She also tried to explain to me that I should take him to my vet or a third-party groomer. All I have to say is lazy and incompetent. read more

My online ordering experience was AWFUL! I signed up for text alerts and the only text I ever got was the one confirming I signed up for order updates. Not only did I never get a text update, I also didn't get any email updates. An email told me to expect my order on Friday and even said it arrived when it did not! So when I found out that it did not in fact arrive I clicked on "track my order" and it said the expected arrival date was Monday! Thankfully I already made the decision to order from chewy.com and even though I ordered the day after, it arrived on Friday and the petco order arrived Saturday. So all of the emails I got from petco were inaccurate. Do yourself a favor and either get your items in store or order from chewy.com. The ONLY reason why I rated 3 stars instead of 1 is because I've had great in-store service. Do better with your online service! read more

We drove all the way there from across town since it's the only place in Portland that carries just food for dogs and it says they close at 9pm on here but they close at 8pm read more

During the fire storm in the late summer, it was hard to find a pet store open. This Petco was open. They put the care of pets in the utmost importance. And they carry the brand of dog food my Border Collie needs; "Taste of the Wild". Salmon, to be exact. Nice collection of water bottles, toys, and beds. The inside of the store is more user friendly, in that, it doesn't seem like a giant box store. And I can bring my dog inside. read more

Petco - Pet Training Near Me - Portland, Oregon

I came here 10 minute late to my appointment and the hipster groomer girl decided to not to accept me, this is why this place is very low grade s***. I was actually not gonna come to this garbage of a place but my original groomer was out for a while and I decided to give a try. So sad I spent my time with these looser ass workers here. read more

Not actually open until 9pm as advertised! Ugh!!!! Don't come here late looking for food cause they aren't updating the web on their hours read more

Petco - Hours - Pet Training Near Me - Portland, Oregon

Maybe they're having staffing issues of late as I can rarely get anyone live on the phone in the grooming department or the main store. I'm a still a fan, but this is a bit disappointing. read more

I had made an online appointment at the Petco on Glisan for Grooming for my puppy a month early. I was given a selection of times an groomers and I chose the slot I needed which was a Saturday since I work during the week. The night before. I got a call from groomer that said my appt. time no longer worked because the " scheduled" groomer had school. I was tersely provided 2 alternative, or bump it out another two weeks, neither of which worked. I asked to speak w/ a manager. The manager was a young guy and again rude and terse as if my reaction to no longer having an appt was unreasonable. He also gave a different excuse as to why the groomer was not in, 1) she left the store, and 2) she is in between leaving to another store, all of which had nothing to do with the fact that THIS PETCO =DID NOT HONOR MY APPOINTMENT, AND they TREATED ME AS THOUGH I WERE THE PROBLEM. They made no effort to make-up for the inconvenience to myself and my puppy. Moreover, this was not the first time this has happened at this PETCO. The worst... While I am a member of their PETCO CLUB and a loyal customer, I am never going back. read more

I don't typically leave reviews on yelp. But my multiple experiences with an associate at this location has prompted me to do so for this instance. There is an associate, a man with longer hair and a beard that consistently tells me the food I am buying for my pet is not good for them due to the ingredients in the product. No matter how much I try to deflect and just get through the transaction he still insists that I should be buying better food for my pet. I was under the impression that any product Petco sells would be something that your business and associates would stand behind. I often leave the store feeling as if I am a bad pet owner because of the consistent communications I receive that the food is not good for my pet. I will be no longer shopping at this location, strictly in order to avoid this individual. read more

Made a grooming appointment, and the day of they canceled due to the groomer calling in, so I made another appointment the day of they again called to cancel again because of a family emergency. So after I gave them a piece of my mind with colorful language, I will never ever make another appointment with them. They would get no Starz if I had my way. They SUCK 100% read more

I attempted to get my dog groomed at the Petco on NE Glisan. I used the website to book my appointment. I took my dog in at the confirmed appointment time. When I arrived I was told they had been trying to reach me by phone and that they had to cancel the appointment due to not having enough time to groom my dog. Confused, I asked why the website allowed me to book an appointment if they did not have the time? I was told that the computer does not take into consideration the actual time it takes to groom an animal. I left disappointed and frustrated but I did not argue. I recently tried again to get my dog in- she desperately needs grooming-and that Petco is just blocks from my home. This time I called and arranged to take time off from work to accommodate their schedule. I got a text an hour before the appointment saying that the appointment was canceled.(?) I called to ask why and was told that I was not welcomed at that location because of my rude attitude. Again, confused- I explained MY experience and expressed that the situation did not warrant being 86'ed(?)! The manager rationalized that I was at fault for not responding to their attempt to reach me. I explained that I am a therapist, seeing clients and am not able to regularly check my messages. The managers response was; " I have to go by the notes". I wonder what ever happened to customer services. In the past the service provider would have apologized for their mistake in overbooking and then made arrangements to accommodate the customer. What is the world coming to? Not rude- confused! read more

Do not take your dog to this location for grooming. It has been a frustrating experience. A month ago, I made an appointment for grooming. On the day of the appointment, they told me that my dog rabies vaccine has expired and they cannot groom him. My vet is closed on Saturday and was unable to verify the vaccine status. I had to drive all the way home and rescheduled the appointment. I didn't receive any reminder during the appointment that the vaccine has expired. 2 weeks later, I brought my dog back for the scheduled appointment. I told them that I gave my dog some sedative which was previously recommended by their staff because he is highly anxious and tends to be very vocal. They refused to groom him and told me that it is their policy that they do not take dog who has taken sedative unless it is CBD. There is nothing in their written policy that says that. Needless to say, I had to drive my dog home for the second time without getting groomed. I will never bring my dog back to Petco or even shop with them anymore. The customer service really says a lot about their company culture and their staff. Stay away. This is not a company you want to spend your money with. read more

Small store, with pretty decent service but a very inconsistent grooming salon. I shop there because they carry the dog food I feed my pup and both Petco and the dog food brand send me coupons. The cashiers and salespeople are helpful and friendly, though usually there aren't many working the floor. The grooming salon, however, is terribly inconsistent. They seem to have a lot of staff turnover, and there was a time last year when they had to turn away customers due to a lack of staff. They seem to be up to speed now but in the past months they've twice asked for verification that my pup has had his shots. Didn't the first groomer enter the information into the computer? Four stars for products and service. One or two stars for the grooming salon. read more

this grooming place is the worst. you would think the groomers would read on what type of dog they are grooming, they don't have a clue. I brought my Bernedoodle to them today and came out like i did not recognize him. all they did was trim his hair almost to the skin and didn't look like his former self . don't make a mistake of using this place it's not worth it. look for a groomer where you can make an appointment way ahead it is hard to find a good groomer but don't ever ever make a mistake coming to Petco grooming salon. they are the worst, I feel they don't have a any compassion for what they do to the pet owners or for the animals themselves and they charge an arm and a leg which is does not suffice at all. read more

This place is unbelievably aggressive in trying to obtain my personal information at checkout. I went in recently for cat food and litter. At the register they always ask for phone number to which I always reply "no thank you". At this point I'm bracing myself because I know they'll usually press me with at least one or two more attempts before finally allowing me to pay. That's a typical encounter. On this occasion the cashier, Jonathan, was particularly forceful. He says "I don't understand why you wouldn't want to give us your phone number". I told him I'm not comfortable giving it out. He then asked what do I think they're going to do with it, insinuating that I'm somehow paranoid or irrational for wanting to protect my privacy. I again said no, adding that I did not wish to argue about it any further. He then became very court with me. The next screen asks for a donation, which he abruptly reached over and pressed decline stating "I already know what your answer to that is going to be" while glaring at me. This entire ordeal left me feeling violated. I don't understand why a simple transaction must include such harassment. I just want to get my stuff and go, and not be made to feel bad in the process. I would think a business would be more polite to a customer spending $50. I've been a regular patron here for a long time. They are the closest store with the special food that my cat needs so I may have to come here again, but will certainly avoid it whenever possible. read more

Groomers are completely unresponsive by phone. I've tried using the site to book appointments instead but they inexplicably get cancelled due to "lack of availability" and the text cancellations always tell me to reschedule by phone. If they don't want my business, they should just say so. read more

I brought my dog in for a grooming session that I had booked ONE MONTH before the appointment. I am waiting in the car waiting for the salon to open at 0900 when some guy walks up to my car and says "are you here for a grooming appointment?" "one my groomers has called out sick and we're going to have to re-schedule." I was like wow! and "who are you" and the guy says "well there is nothing I can do about someone calling in sick." He then says, "I am Will the store manager." Well, Will yeah there is something you can do--have a better calling off procedure so that you can alert customers BEFORE they turn up for an appointment. Absolutely ridiculous. read more

They completely scratched and nicked up my pups stomach and inner legs. I get that it's tricky to groom an animal, but I'm annoyed that it seems like little care was taken. Seems like a lot of people lately are unhappy with the service. Won't be coming back. read more

We took our dog here today for grooming for the first time. Very pleased with the results! Hazel did a wonderful job-highly recommend!

I go to this Petco for one reason - they carry Da Bird. For those who don't know (and why on earth would you know?), Da Bird is, aside from wet food, my cat's favorite thing in the whole wide world. It's all she talks about. It's all she wants. It's really all she needs. She talks about it nonstop. Non... stop. I have looked around elsewhere at local shops for Da Bird but I haven't seen it around anywhere. So Petco it is. You wouldn't want to experience the tension that infests my household when Da Bird gets a broken wing and doesn't work anymore. It's palpable. That is all. read more

Petco - Pet Training Near Me - Portland, Oregon

Martha did a GREAT JOB grooming my puppy! Her nails are perfect!!! And she fit her and at the end of the day, really helped me out! Super impressed with customer service and the grooming skill she possesses. She deserves a raise! read more

If I could give zero stars I would. I have a 4 year old white poodle who've I've taken into a groomer every month since he was 6 months old. When I arrive I ask him to be shaved down and to have a teddy bear style head and tail cut. Felicia my groomer proceeds to tell me that she'll try but he was matted and that style will be unachievable. I told her multiple times that he wasn't matted, so she proceeds to brush him with a Comb to "prove" he has mattes. But was able to brush him? Then she tried to charge me extra for a de matting. That she's didn't even do because he wasn't matted and he was fully shaved down. When I finally got him back he wasn't even fully washed as his ears and face weren't cleaned. His body is completely uneven and the nicked him in multiple spots. I would never recommend this to anyone. They did a terrible job and the service was terrible. It's by far the most expensive hair cut I've ever paid for ( total coming in at $97) and the worst hair cut I've ever had. The only good that came out of this was the manager was nice enough to take the de matting charge off. read more

Wonderful experience and great service!! First off, I just wanna thank Micah, who not only was able to squeeze a walk in appointment for my pup but also for providing such a great experience for him, too. This was the second hair cut my yorkiepoo had and also the first time he had a buzz. (His first haircut was done by scissors because the groomer thought it'd just be best for him-- which made me feel nervous and think that maybe he'd be scared of buzzers and freak out). Micah told me my pup did so well and had even fallen asleep as Micah was holding his head up to trim the fur on his face LOL. That just made my day and made me feel like my pup enjoyed it and most importantly just felt safe and in good hands. Anyway.. Excellent and very friendly service! We will definitely be going here again (from now on)! Thank you thank you thank you, Micah!! read more

Petco - Wonderfully done teddy bear haircut - Pet Training Near Me - Portland, Oregon

Not bad, but not the greatest. I almost had a heart attack when they told me my 11 pound dog's grooming would be $62-$82. Um, WTF? It ended up being less, but still. One ear has hair longer than the other ear, and there's a small long patch of hair that they missed by her leg. I usually groom/bathe my dog myself, but I just can't keep up with life lately. So I chose to get her groomed. I was pleased to see that her eyes weren't goopy or crusty when I got her (she doesn't produce tears, and some places don't clean her up *ahemPetsmart*). The staff was nice enough, and she had nervous bowels (sorry for the poop!), so I can't knock them. I'm just surprised at how much they charge and how little I earn with my stupid Pets Rewards thing after spending a shit ton of money here. Gee, thanks for the $5 a year. One bag of my dog's food is about $40 alone. read more

I took my dog to get his nails trimmed and buffed today. I should have known better than to take him back. Two months ago or so I took him and he was yelping with the groomer. I've never heard him do that in the past. This visit I took him and the same groomer helped me. Immediately I should have left. I stood around the window because I wanted to observe. She stalled and waited for me to leave which I found extremely alarming. Once I left I heard him yelp and bark several times. When I went back she said he was being "aggressive and the vet would have to sedate him". When I took him to my car I noticed she clipped part of his quick and all of his nails were extremely short. He was incredibly withdrawn the rest of the day. She was not gentle at all and I've been taking him for years to get his nails clipped at various petcos and I've never experienced this. He's never yelped or been so anxious getting grooming services until this last visit. It's not okay at all that she advised me to sedate him in the future when she is the one who caused my dog harm. read more

DO NOT PARONIZE PETCO, THIS IS ABOUT ALL PETCO OUTLETS. THEY DO NOT ACCEPT RETURNS.! I was told the "covid situation" is their problem and until it is resolved, to their satisfaction, you cannot get a refund even if the tags are attached to the item and you have a receipt. My suggestion: patronize WESTERN PET SUPPLY ON BEAVERTON HILLSDALE HWY OR OTHER LOCAL BUSINESSES. THE CUTOMER SERVICE IS A WHOLE LOT BETTER! If you have been "stiffed" by Petco, call corportate headquarters and complain. You won't get any satisfaction from their offshore help (another bad sign), but you should lodge a complaint. Here's their number: 877-738-6742. It will make you feel better! BY THE WAY, THE CLERKS AT THE BEAVERTON HILLSDALE LOCATION ARE REAL JERKS! read more

Dont buy cat grass way over-priced. they sold us a little square plastic planter for i think 7.99. the exact same thing is on an online seller site for a lot cheaper. but u gotta buy six. And if it matters the cats did not find it appealing. its called "cat grass" by Pet greens. Cheaper to buy seed and potting soil at local garden store. and grow your own grass. read more

I have shopped this Petco location a few times. Once there was a cute kitten that was up for adoption. I didn't pet that kitten. Also, if you are allergic to cats and dogs like I am... please remember to take your allergy medication(s) before you arrive. While I was shopping for a squeaker toy for my Darling Husband's friend's dog, it was suggested I bring my cat in for grooming. I told the clerk that I don't have a cat. There were plenty of squeaker toys for all sizes of dogs. I picked out a big squeaker toy... that has a pocket for a plastic water bottle and also squeaks. I signed up for the Petco Pets membership. I was in and out the first time in 20 minutes... which for my allergies is important. The clerk who suggested I bring my cat in for grooming... told me about the cat litter that was on sale as well. My Husband's parents (my in-laws) also own dogs. So, I went back to buy a squeaker toy for their younger dog. Have you seen those dogs that look like German Shepherds... but are more black with only a little brown? If you see me inside Petco... it's because I'm buying a toy for someone else's dog or cat. Are you like me... and everywhere you go... the friendly dogs and cats want you to give them pets? read more

This is the saddest Petco I've ever been to. The employees were mute and depressed looking (despite the fact that I had a cute puppy in tow), the groomers were sitting in back slumped in front of a computer screen, and all of the lights weren't even on (at 10:30 in the morning). On top of all this, the selection left a lot to be desired, and many of the items with shelf space weren't even in stock. Probably won't return, thanks anyway. read more

Crystal, you are amazing! Everyone here is so nice and welcoming especially Crystal. I can not stress that enough. She helped me the WHOLE entire time I was there. (I desperately needed someone's help and is so so so glad it was her). She is extremely educated and helpful! read more

Via Yelp quote they said cat baths started at $21. I called in to schedule and right before booking just asked to confirm and they said cat baths start at $60. Sneaky! No thank you. read more