Never consistent always out of treats for dogs always changing. No matter what time you get to the register there's always a long line. read more

I went to Petco for the first time to get my dog his bath. It was quick and easy, all I needed to was send them my dogs vaccination history or bring it in. We had a 9 am appointment on 10/26 so we had them do the essential fall package which was a bit but be smells like pie So it. The whole reason I wrote this review yo thank Donnie's groom Pedro (on the one website his name says Peter) but he was amazing with my frenchie Donnie. When we came to get him he didn't wanna leave. So thank you you so very much Pedro! read more

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Today I had a very frustrating experience with the grooming department at the Petco located at 9111 Metropolitan Ave. I originally had an 8:00 AM grooming appointment for my dog, Penelope, using my free grooming reward. Before the appointment I called the store and was told I could reschedule for 1:30 PM the same day. I was also told to bring my dog's vaccination records. Penelope receives care through Banfield inside Petco, so when I arrived I pulled up her vaccination records through the Banfield app. Once I got there, the staff suddenly claimed the records needed to show a specific expiration format, something that was never explained to me when I called. They contacted Banfield to send the records while I was there, but after waiting about 20 minutes into the appointment time, I was told my dog could not be seen at all. This was extremely frustrating because I followed the instructions they gave me and traveled to the store for an appointment that could have easily been avoided with clear communication. To make matters worse, the groomer PATAR claimed my dog had knots in her fur when I had already removed the mats myself before arriving specifically to avoid dematting charges. It felt like an unnecessary upsell attempt. I also spoke with the manager Bree, but the situation was not resolved. Overall this experience was a waste of time and showed poor communication and questionable grooming practices. If the documentation requirements had been clearly explained ahead of time, this situation would never have happened. read more

Employees not welcoming.. stood by the fish tanks for like 20 mins not once did the employee ask if she can help. She helped a lady then walked right past me to have a conversation with another coworker. read more

This store sucks. I ordered a new product and was provided one returned by someone else. The item was 176 dollars. I called the store and spoke with Steven who was completely and utterly useless and unwilling to help. Their customer support sucks too. They then asked me to carry the XL crate back to the store to exchange it - imagine a company trying to give you used goods then expecting you to return it and drive 40 minutes each way. Never again - use Chewy, besides Petco is closing 25 stores and will be bankrupt soon, so what goes around comes around. Don't waste your time with the cunty people who work here, they're useless, unmotivated individuals who can't perform the most basic customer service functions, not a good indicator for the rest of their professional lives. Unfortunately I couldn't give 0 stars. read more

All staff had amazing energy and awareness. All gave greetings smiles and eye contact. I was helped by a knowledgeable polite and patient staff member named Myles. Incredibly people skills and great at multitasking. Gave great insight and asked great questions. Amazing level of concern and very polite. Great balance of charm and professionalism. The entire team at 9111 metropolitan has amazing chemistry and makes it a fun shopping experience. Hands down my new favorite location. Manager Daniel was also polite professional and patient as well. All petco are great experiences however this location at metropolitan 91-11 needs to be duplicated. Super satisfied with My purchase of fish and tank decorum... thanks Myles. Sets a great energy for me and my 8 year old for the back to school season. See you all soon. Happy Labor Day weekend!!! read more

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I had an extremely disappointing experience at this Petco due to the behavior of the store manager, Daniel. I came in to return items over $150, purchased with Apple Pay. Per Petco's official policy, returns can be processed at any store using the original form of payment--including Apple Pay. When the cashier called Daniel for approval, he insisted I show a physical card, which doesn't apply to Apple Pay. I asked if he suspected fraud, and he actually smiled and said, "Yes." Trying to be cooperative, I offered to show my ID, as allowed under corporate policy when fraud is suspected. Still, he refused to proceed. I left, called Petco corporate to double-check, and they confirmed I was correct--the return could be processed with Apple Pay and without a physical card. I returned later that same day with this confirmation, but Daniel dismissed it, claimed "each store has its own policy" (but couldn't show it), and ultimately used a vague line from the website--"Petco can limit returns"--to deny the return altogether. I ended up going to the College Point location, where the manager was respectful, understood the policy, and processed the return in under 5 minutes. No issues whatsoever. The contrast was night and day. I did my due diligence, remained respectful, and tried to work with Daniel--but he was more interested in asserting power than helping a customer. Petco should seriously reevaluate who they place in management at this location. read more

#Petco - I purchased Purina Pro Plan dog food from PETCO, opened bag and found maggots inside, webs inside. There are making Cocoons. I've been on phone two different times with PETCO and I'm getting the run around, and hang ups. Dogs been throwing up AS WELL!!!! Whyyyy? Listen up Facebook do not buy this 47lbs bag of PURINA PRO PLAN DOG food it's infested with BUGS. Let me flood social media avenues with this HOT FREAKIN MESS URGGGG!!!!!! I have plenty pictures and video. PISSED read more

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There wasn't much information online regarding walk-ins and whenever we called we were stuck with a busy line so we decided to show up early in the morning for a nail trim for our dog Porter. (The elevator that leads to the grooming salon is on the right side of the store as you enter). We were assisted by Jenny and she did an amazing job squeezing us in while answering all the questions we had about nail trimming. She said you can still call ahead and check for availability even for a walk-in service. Overall the whole experience was seamless despite the difficulty we had before arriving at Petco (we called a handful of times the day before and day of and got no response). This location grooming service is open at 10:00 AM and nail trims cost $12.99. read more

Petco - Pet Stores Near Me - Rego Park, New York

My kid got hermit crabs for his birthday and we wanted to get additional crabs and stuff for the tank. The employees here are amazing. The service we received was very impressive. We have no other pets so we've never been, but they are so knowledgeable and the help we got for hermit crabs!!!??? Fantastic recommendations and so knowledgeable it was a great experience. Highly recommend this location. read more

Idk what's going on but I bought canned food for my cat on two separate occasions and they were e rotten ‍ read more

Skip this place, they are so bad and I don't know what they do to the dogs since yesterday my puppies legs jumped and she is so nervous. I took my puppy yesterday at 5.45 pm for grooming. Before I went to the appointment I called them two times. I let them know I have a puppy if I could take her a bit earlier or if they would have extra person to help since she is a puppy. At 5.45 they said my puppy would be ready at 7.30 pm. It was also a girl who was helping the groomer to hold dogs and give haircut, when I took my puppy her shift was over and she left, the groomer was alone and I recorded my puppy how she was screaming while the girl just left. After two hours they brought my puppy back and they said we couldn't touch her face because she is moving. Ofcourse 4 months puppy move. You unprofessional people should have someone to hold and help since the groomer was alone. Never take your babies there they are horrible and my dog legs are jumping every a few mins. The manager Meline seemed like she didn't care and she was so rude. read more

They always have what I need when I visit and typically I find a sale on my cat litter. My cat always gets some Toy I find on sale whenever I visit (this time a loud chirping teddy bear bird toy (7.99) and a foil ball which was 99¢). They had so many birds this time for sale when i went which was so cute and people were mesmerized by them. Employees are helpful usually. Last time I went we had a not so friendly gentleman remind us his register was closed but other than that, I love this petco location. read more

una experiencia horrible desde la primera vez que llevé q mi mascota en Rego park primero me dijeron q le daba miedo la secadora y q por eso no querían hacerle una siguiente cita para su corte y baño , la tercera vez q ella según mordía , después q la máquina no le entraba en el pelo , y así pasó un año , hasta q volví a llevarla y me dijeron q ahora si me lo podían aceptar , por que ya habían muchas quejas de las personas y q ahora si tuviera el pelo como lo tuviera yo la podía llevar a su baño y corte de pelo ,le hice la cita , la llevé y yo estuve ahí mirando a través del cristal , y nunca miré algo anormal , terminaron de hacerle su corte y me la entregaron , todavía me dijeron hay q linda y se despidieron de ella con mucho cariño y yo les di su propina , me fui a casa y nunca me dieron una queja en esa última vez q fue en enero de este año 2025 , de echo ya estaba programada otra cita para su baño , pero el día q le tocaba , me cancelaron la cita y pensé q tal ves se habían equivocado, y pasaron 2 meses sin poder lograr una cita por internet , no me dejaba poner el nombre de mi niña , y hoy marque y me dieron la noticia más pendej@ la sorpresa de q mi Niña esta BETADA DE PETCO , por q según ellos , ella los muerde cuando le cortan las uñas y le limpian el pelo de las patas , como me pueden decir eso después de 2 meses q e intentado hacer su cita ,YO ESTUVE AHÍ Y jamás vi q los mordiera , al contrario ella estuvo quieta y me preguntó YO q acaso no existe el bozal en caso de q sea así? ósea q ahora me salieron ya por último q la razón por la cual no me la aceptaron es por q muerde , ya no por q no entra la máquina , son unos INCOMPETENTES. ACLARO Q ELLA TIENE EL PELO RIZADO Y NO TIENE NUDOS Y ESA FUE LA EXCUSA , al parecer no fui la única a la q le hicieron eso y por eso fue q dejaron de poner excusas por el pelo. por todos los malos comentario. Quiero dejar muy claro que PETCO EN REGO PARK , buscan excusas para ya no aceptar a mis mascotas , entonces mejor que cierren sus instalaciones. jamás había tenido tantos problemas a y sin contar q con mi otra mascota no me la aceptaron ya q por q no se deja limpiar los dientes. Pero eso si , TE ACEPTAN LAS PROPINAS. te hablan bonito y adulan a tus mascotas , pura hipocresía. yo creo q no merece ni una estrella pero tengo q ponerla. read more

First of all the employees are very sweet. They get 5 stars. The reason for 2 stars ? I went to buy cat food last week. There were mouse droppings on the cat food cans. Some winded up on my hands. I had to scrub them at their sink. When I asked an employee to confirm what I was seeing were droppings ..he confirmed my suspicion. I was also was told that they've had a problem for years. The mice come out at night. So basically I've been putting my health and my pets health in danger for years. It's disgusting. The cashier was nice enough to wipe my cans for me because I was grossed out. They need an exterminator or wipe down the cans daily because this is unacceptable. I will reach out to corporate. read more

easy quick in and out if you know what you are looking for. prices are reasonable. they do carry most of the top brands pet owners are looking for. read more

Terrible spot I hate when my girl brings my dogs here... they always hustle you... I wish someone would just open a dog grooming place in the area already I just can't believe this is literally the only place on the neighborhood to take your dog... I'm always an unhappy client here and I'm theeee most simple person ever... do yourselves a favor and your dog and take him to a smaller mom and pops place... there is also a white price in this place if you come in here looking clean and hygienic guess what happens!!! Hate this place! read more

1.Customer service SUCKS.. 2. Shelves are always empty... 3. Same excuses all the time to why there isn't any dog food in the freezers. 4. Place is better off closed. read more

This place has gone way downhill. The barely have any stock, what they have is often damaged or very limited, and I have seen live mice (not ones they're selling) roaming the store. Also saw a dead gerbil outside a few weeks ago. Maybe shop somewhere else... read more

Very wide variety personable staff and knowledgeable Quick to assist and they don't tag you unless you need assistance Keepers read more

I only come here for certain intense and i never ask for help because no one is knowledgeable enough not do they even have kindness to make me feel not like a burden. If you know your shit and know what you're looking for come and go. staff won't help even if they saw you struggling read more

Petco has really stepped up to the plate during Covid. I ordered online and got a Black Friday discount for picking up at the store. A manager found my order right away and even helped bring the items to my car. Lots of hand sanitizer and social distancing. I tried to tip her but she said they weren't allowed. A quick, easy and safe visit there today. read more

I'm so happy this Petco opened up on Metropolitan Ave. There was no other pet place close to my home that offered dog training classes on the weekends. The prices for training classes are really reasonable. I believe we paid $110 for about 6 classes (I got this rate on a holiday special) so don't directly quote me on this. The classes were great and informative. My dogs learned the basics (lay down, stay, etc). My dog loves this place. The toys are a bit pricey but they always have deals at Petco. I recommend signing up for the rewards card because it helps out with purchases like crates, beds, and dog food. The staff here is very friendly and helpful. And, I've learned so much from Jessica (the adult dog training instructor). Another aspect that really makes this place great is the fact that they have free "Puppy Play Time" during the week. This is very helpful in the winter. I'm unable to take my dog to our local dog-park in the winter due to snow, rain, and just plain cold weather. This allows my dog to have indoor play time with other dogs. The grooming services are great here too! The other day my dog was fully groomed for $41! That's really reasonable and he always comes out smelling so good and he's always happy! The groomers are friendly and always ask me if I have any special requests. I plan on returning here and taking my dog for more training classes in the summer and for more grooming services. read more

Petco - My pup Benji graduating from training class! - Pet Stores Near Me - Rego Park, New York

If the cats and dogs that its raining outside entered Petco, they would all have an abundance of food, toys and treats. On a soaked Tuesday morning at 9:00 am I walked in with my new dog to take a look around. Nobody addressed me with so much as a "hello" as all three young employees were preoccupied with a new parakeet, surrounding it as if they were about to mug the little fella. Eventually a sales assistant approached me to see if I needed help with anything. I was pricing Blue Buffalo kibble as my second Rhodesian Ridgeback eats like a hippopotamus but is as fit as a greyhound and almost as fast. It's odd that nobody knew of the breed, I realize its not a common breed but its a interesting type of dog with a more interesting history. Wagging Tails knew all about Ridgebacks. But the associate was very helpful, interested in offering suggestions and options to my current brand. I bought a few snacks and treats which will go mainly unused as I do not believe in rewarding good behavior with constant treats, I believe in constant love & positive reinforcement. I found it unfortunate that there were not many XXL doggie winter clothes available for purchase. As to a general account of other creatures Petco sells, they have an abundance of fish, birds, reptiles and more. There is no doubt the selection is large so if you include all of the needs that go along with the above said creatures, you have accounted for a minimum of a quarter of the store. Who buys lizards, SiameseFighting Fish and Guinea Pugs anymore? As I've stated before, I break the chain by not supporting chain businesses, but in this case if my other doggie supply stores ate out of stock or closed, I can see myself purchasing from Petco. read more

So I went to petco, sign in window says hours 9am to 9pm I'm there 9:16 , there closed , guy waiting in parking lot says they open at 10:00 what's the sign for ? read more

The grooming staff at this Petco is great! They love your dogs. We take our chihuahuas to Bri but we would trust any of the staff there. They are very busy but always professional and polite. I highly recommend them! read more

It never fails, through good or bad Emerald is always there she makes my pup Coco feel straight at home no matter how long time goes by! At times I try to do her job at home, but of course epic fail lol thank you Emerald & Pedro for making my baby girl look amazing !! read more

Petco - Before and After - Pet Stores Near Me - Rego Park, New York

Overpriced and terrible location with bad parking. Better off going to a local pet store.

My first time at this location and I always try and go to a Petco to grab my cat food. It's a busy area but they have a small parking lot which is seperate for the other businesses in the area. Decent sized store and set up like most Petco's. Large aisles as well here. Decent sized fish selection as well, with Salt and Fresh water. Birds and reptiles are available here too. I also noticed a few kitties too as they also have an adoption center here. read more

Grooming staff very rude and never picks up the phone. Would recommend going somewhere else. Terrible even for petco standards.

STAY AWAY!! I took my dog here, and the next stop was the emergency clinic. They use cheap vaccines, and the vets aren't caring. They are a pet vaccination assembly line. I am still waiting for someone from their corporate to reach out about refunding and reimbursing me for the emergency clinic bill. ONLY GO TO PETCO TO BUY A FISH! read more

It is a disgrace how this store looks. Entrance and parking space are full of trash. Trashcan is overflowing with trash. Livenplants are half dead. Store is on dis array and looks dirty. read more

Petco - Trash on the parking lot at Petco in Metropolitan Avenue today, March 17, 2019 - Pet Stores Near Me - Rego Park, New York

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If you want to wait on line for an extra long time and receive no help from staff than this is the place for you, o and if you like purchasing you future beloved pet with a hygiene related illness than this is the place for you. Just check out how many flies are in this poor chinchillas's enclosure. May the force be with you and with those enclosed chinchillas that's are being inhumanly caged with all those flies on their food and pestering about in the cages. It's time to wake up Petco, be proactive not reactive. read more

Petco - Flies in cage - Pet Stores Near Me - Rego Park, New York

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Generally speaking, this Petco's selection is alright. I am able to get most of my supplies. The issue is the staff. Perhaps it's lack of management available, but the staff there is constantly chatting with one another, or friends to the extent that lines build. Asking for help is like speaking to air. I find myself doing the research myself to get the answers I need. It's a shame, I really wanted to sign up for the puppy courses, but found out the 'trainers' are also the staff at the store. Not really for me. read more

The cashier Cesar from metropolitan location needs customer service skills. When I have gone to the location in Rego they would price match and offer to do it for me. Cesar told me that he only does it from a Petco, and when I ask him if he could do it for me he said no, I would have to search myself. When i gave him my gift card that was provided to me by the Petco district manager, without asking he threw my gift card in the the garbage. Horrible experience won't come back. read more

Petco - Don't go to this location - Pet Stores Near Me - Rego Park, New York

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I absolutely adore the groomers here! I was skeptical because it's a chain BUT Emerald and her team are amazing! I wouldn't vouch for all of them but I would for this one! read more

If I can submit a zero I would. Groomers are terrible! Messed up my puppies haircut, cut his eye lashes! Uneven all around. Do not go to this location. read more

I live in the neighborhood and visit this Petco many times. The team members here are very nice. Really enjoy my shopping experience. They price match with Petco.com, amazing! Steven at the aquarium are very helpful, patience, professional, and knowledgeable. He answer all my questions and help give suggestions on more products. Highly recomend him for any aquarium needs. He is a great asset to the company. Thank you very much. Will visit very soon. read more

We have been bringing our two dogs here for grooming since they where pups so about 2.5 years. We dropped them off on Saturday and was told it would be longer than expected which was no problem. My husband got the call saying they would be ready in 20 mins. When he got there he told them he was there to pick them up and they said they would be right out in a few mins. Meanwhile I am at home and get a phone call stating one of our dogs was just brought to the ER and they stated they would not be able to tell me any information over the phone. I called my husband who was in the waiting room and he was so confused cause nobody told him anything!!!! He went into them and said why am I being told by my wife that one of our dogs was in the ER. They told him they wherent able to give him information and to head over to the ER and the member of staff with our dog would be able to tell him more information. When he got to the ER the staff member didn't know what happened etc. the vet needed to also find out. I called petco and requested to speak with the groomer. They lady told me she will be with me in two mins... LIEs I waited for 25 mins on hold for the phone to just hang up. I called back multiple times and no answer.. I left a voicemail for them to call me back and 5 days later still no call back. Luckily our dog only had minor injuries to his tongue. But that is absolutely horrible way to treat customers . We understand accidents happen so we just wanted to know the exact story. But never again will we be back. read more

I ordered 2 of 85 liters small animal bedding with free same day delivery When the guy delivered it it instead of 2 packs of 85 l there was one 85 l and one 49 l Because the delivery guy didn't speak a word of English I had accepted it and called the store , which is where the worst most unprofessional person picked up the phone First, when i told her the order # and asked what does she see in the order she wasn't able to tell me which means she never opened the order Then, she asked me to tell her the full order # and told her what was delivered , and hitch she told me to bring it back to the store My reply was that I won't be doing it because it was free one day delivery to which she hang up the phone When I called back and same voice answered the phone I asked her the name to which she kept replying to me Why do you have to know my name ? , and I asked for manager When I did that she hang up the phone I kept calling back the store and no one picking up the phone as it was close to closing hour I'll be blocking my credit card transaction and the store is NOT getting my money, not only because I didn't receive what I paid for but for the cust service I received Never heard of rep in a store telling a customer she won't tell her name as if she was in her own home read more