Updated review because I usually try and give a business a second chance. Came here to get our dog groomed and the staff was extremely friendly and helpful in explaining what would be done for our dog. A few hours later we came back and our dog looked great! Ash did a great job on grooming our dog! read more

Petco - Pet Training Near Me - Roseville, California

Amy cut my dog when giving a haircut. She didn't tell this this happened and she said she was scared the whole time. Be careful I won't be returning terrible read more

Petco - Amy cut her so bad and I know it hurt her so much - Pet Training Near Me - Roseville, California

This review is for PETCO in general. Website pricing is completely different from what the salons actually charge. Plus they add on a materials feee of over 5.00 (for what?) we are being charged for the shampoo, use of scissors and blow drying? Seriously? This is one of the least transparent business I have dealt with. Need to find a better grooming salon than these mega stores. read more

Don't even deserve 1 star!! awful customer service! To be canceled one time, I'll understand coz it just happens! There's just circumstances that are unavoidable but to experience it again 2nd and 3rd time!! TERRIBLE!! Very inconsiderate of everyones time! Driving back and forth and to find out they couldn't do the service coz they are overwhelmed & that they're running behind ,other dogs are getting stressed and how they are filled up that day. This 3rd time, blaming it on my dog coz he's been peeing a lot and they are filled up , that dogs are starting to show up for the appointment and getting crowded. I'm not going to name the groomer coz we all need a job to live but If you read this coz all those 3 bad experiences happened with you, you have to work efficiently!!Don't seem to have any problems with the other groomers! read more

I felt a little suspicious of what the person helping me was telling me in the Aquatics area. Mostly because her shirt said "Dog Trainer". The Aquatics guy at Petco on Greenback Lane said opposite of what she said.. And our pond contradicted both of these employees. We'd like to just buy what we want to buy and go without their lengthy opinion and policing. read more

Petco - Pet Training Near Me - Roseville, California

We made an appointment to have our small dog groomed at 10am on Saturday, March 7th. We arrived shortly before 10am. The lobby for the grooming area is very small and was crowded with just my wife, our dog and me and it literally stunk... the odor was terrible. The girl at the counter said that it would be two hours. We said that at Pet Smart it takes no more than an hour. She replied that with having to answer the phone and take care of customers that walk in it will take two hours. No thanks! We walked out and drive straight to De La Pet Salon where we were greeted by a friendly staff that took great care of our dog and in one hour. We will never return to Petco to have our dog groomed. read more

I love this location! First, the staff are welcoming and pleasant. I had an excellent conversation with a staff member, who actually took the time to converse with me (there was not a line, so we weren't holding anyone else up). Second, they have rescue rabbits from Leaps and Bounds and they have adoption events in Saturdays. I stopped in to check out the rabbits (I was looking to adopt), and the staff pointed me in the direction of the adoption area where pens were set up so people could meet the rabbits. I think it is amazing a store like this supports the local rescues and I will definitely go back to this location to support them. I ended up adopting a gorgeous rabbit and bought some products here. Great location that I highly recommend! Hats off to whoever manages this location, great job! read more

Petco - Adopted rescue bunny - Pet Training Near Me - Roseville, California

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My dog was looking a bit too lean and as it is nearing fall, I wanted to fatten her up a little bit by feeding her some of Natural Balance's tube of ground up meats (for fun, next time read the ingredients off one of these little delights) but the pet stores in Natomas don't sell that specific brand and she wasn't too thrilled with the other meat variations that I had bought her. So I looked for a Petco and was thrilled that there was one in Roseville. I scanned through the pictures on Yelp and was shocked. Everything is nicer in Roseville...even the Petco. We pulled into the parking lot and immediately realized that this wasn't the glittery Roseville but the Arden-y section of Roseville (but it's still Roseville which means it's leagues away from actually mimicking Arden). We walked into the store which has the weirdest layout. There is one cashier that is located directly in between the two entrances and is quite easy to miss. When we were about to check out, I first could not find the register and my mind melted. What is this sorcery? The pictures make the store to look fresh, clean, and new. It most definitely is not. While the store was clean, I was let down by the beauty captured by the Yelp pictures. I thought this location was going to be the standout among the Petcos but it turns out it is just like the others. Bummer. We were able to locate the tube o'meat easily enough and went to grab a couple of pizzles as well but were confronted with ridiculously high prices for a sad product. We opted against grabbing a couple of those and decided to get them elsewhere. The biggest drawback from this Petco is the location- the lot- that it is in. When we were walking out of the store, a couple of guys starting yelling at us and we quickly walked to our car. They seemed angry and I wanted no part in it. We pull out of our spot and between the aisle and the street, we were almost hit by two separate cars- one not looking while leaving the Jack and the Box drive thru that nearly slammed into the passenger side door and the other was making a quick turn into the shopping plaza and took a ridiculously wide turn and nearly took out the driver's side. If you are going to stop by this Petco, make sure you wrap your car and yourself in bubble wrap before you enter the lot! read more

Petco - Selection of pizzle - Pet Training Near Me - Roseville, California

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Stopped in here to grab some Blue Buffalo brand food for my cat, and some other little things. I ended up buying my cat & dog all their Christmas presents! The store is very clean and organized, plus, very well stocked. The pets in the grooming room looked happy as well as the ladies grooming them. They seemed to be really affectionate with them. So cute! The staff was very helpful when I needed a cart (I never think I need one. Opps. I always do!) the man working the register saw me trying to carry all my items he went out in the rain and got be a cart! He wiped off the rain water also- very nice gesture! I will be back in the 13th. They are having pet pictures with Santa for Christmas. Can't wait! read more

Petco - So handsome! Wish my husband would let me have him(; - Pet Training Near Me - Roseville, California

I recently became a new mom to an adorable puppy and needed all of the essentials. I popped in to PetCo with the pup in my arms since I literally had nothing else to hold him with. This was the closest pet store and I felt very welcomed. When we walked in we grabbed a dog bed, dog food, food/water bowls, pee pads, and a crate. Brittany was in the food section and asked if we needed help. I'm guessing she could tell we were new pup parents cus we definitely needed help! She gave us a quick low down on dog food and a few suggestions. We ended up going with Canidae Puppy dry food since it's grain free and had a lot of wholesome ingredients. I felt like my pup deserved to eat well and so he could feel good, just like his parents. Everyone was super friendly, and we even got a coupon book for new puppy parents. The return policy is good, and the coupons were great. I think there is a good assortment of high quality vs. affordable essentials for all the necessities. Since our first visit to PetCo more than two months ago I've been coming back for the Puppy Playtime with Brittany on Sundays. She's been so great at helping my shy pup socialize with other puppies. Every one at this PetCo location is super friendly and very helpful. Definitely my favorite PetCo location! One thing I don't like about PetCo is that their sales are different online versus in store. Sometimes I like to see a product in person before buying it, and sometimes that product it out of stock online. read more

Daphne, our Great Dane loves going here. The staff and customers are always friendly. Plus, once you mention the word "treat" she'll start sitting at your feet trying to give you a shake. They have a bazillion choices when it comes to treats and toys so it makes it fun to get something different to keep her occupied throughout the week. Whether you go once a month or 5x per month, you should sign up for the pet perks. You'll get a monthly email with savings on your next purchases. The parking lot can be a little busy since its located in between Target and Raley's but its well worth it. read more

Showed up at 7am this last Saturday for a grooming appointment and the store and groomers were closed. The appointment was confirmed and showed completed by 7:15am on their website. A heads up would have been nice. We've had the appointment for weeks and canceled a different one we have scheduled two weeks later assuming we'd get this grooming now. read more

From the first time I spoke to the grooming salon, I felt that they really cared about their work and liked their "clients". She kept referring to make 4 dogs as "my kids", which I thought funny because that's what I call them. It turns out that they really do care and like all the pets in their care, plus they did an absolutely fantastic job on the kids. They were and still are beautiful and I hadn't seen them look so good in a long time. Greeeeeeeeeat job!!!!!!!!!!! read more

I like coming here whenever I'm in the area they have a great selection of pet food and dog toys the grooming salon is very good over here my dog Izzy loves Alicia always happy to see her they have a very clean atmosphere very clean fish tanks large selection of pet beds pet clothes pet food and much more I highly recommend them to anyone looking for a great place for your pet stuff read more

Can I just say how wonderful the grooming department is here??? Ashley has groomed both of my dogs and they look so fantastic after! Big smiles from all! Today, Rusty needed well, everything. Bath, haircut, nails trimmed and teeth brushing. This was his first visit here and other places I have taken him he would be crying as they usher him away from me. Today he was much more comfortable! I am currently recovering from foot surgery so I'm unable to wash the dogs currently and I didn't feel safe trying to walk him in by myself while hobbling on crutches. They helped me from my car to and from-- I am so grateful for their help today. After I got in the car with Rusty, I smelled his fresh shampoo, no wet dog smell at all. And I noticed another smell, nail polish?? I looked at his nails and sure enough, clear with sparkles! That just made my day!!! Someone in there has a sense of humor, what a fun surprise! I posted these photos on the Jack Russell's page on Facebook and both almost a 100 likes within a couple hours. Thanks Ashley!!! read more

Petco - Twinkle toes! - Pet Training Near Me - Roseville, California

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I came here a week ago to get my dog washed, trimmed and nails cut and grinded down. came in and Amy was really helpful with setting things up and asked about prior experiences my dog had with grooming. She was very attentive to my dog. When I asked how long it would take, she said about 2 to 3 hrs since she's never worked with Mochi, my dog. She wanted to go at a pace that Mochi would be ocmfortable with. I really appreciated that she didn't rush the process and really catered to Mochi's needs. Upon coming back, Mochi's trim looked great, a bit uneven at some spots but I can't fault her. Mochi can be difficult. Mochi's nails were trimmed and smooth and she was ready to go. Also, I literally booked my appointment the night before about 30 minutes before they closed and they were able to accomodate me at 8:30 the next morning. I will definitely be bringing my pup back. read more

Not a place I recommend. I am a dog groomer with a standard poodle. Wasn't matted,, I just needed someone to bathe, blow, then brush him out. I told them to do no nails or ear cleaning/plucking because I prefer to do it myself. I dropped him off at 3:30 pm, was told he would take around 3 or so hours which is expected with his size and hair. I tried calling multiple times after it's been around 3 hours and no one would pick up the phone. Of course because of that I drive over to pick him up. When i got there he's howling and crying at the top of his lungs put into a kennel dryer. Wasn't even dried AFTER 3 HOURS!! Mind you he's grown up in a grooming salon BECAUSE IM A DOG GROOMER. It takes me 1 hour and 30 minutes- 2 hours to bathe, dry, and brush out. He's a good dog and NEVER has he acted the way he has for me to pick him up,, and the lady just said "he's okay don't worry", but like no it's not okay my dog is screaming crying in the back room. Isn't grooming supposed to be a spa like experience? Oh and let's not forget her charging me $75 for a wet dog!! She took out the brushing fee, but she didn't bother correctly drying a poodle!! Not the kind of dog groomer you poodle/ doodle people want!! So sad. I'm 20 and have been grooming for about 2 years and can do better. I didn't have the time to bathe and dry him as of today and needed someone else to do so and Petco grooming can't even do that!! Again, so sad. Best wishes for the groomers but wow. Now I have to dry him, brush him. Paid them money just so I can do the job how nice!! Thank you Petco!! read more

Amy was professional and efficient! She was able to groom Charlie the same day I called. She asked how I wanted it cut and I said make him look handsome. She did exactly that and more! First time full-service dog bath with haircut and definitely not the last. She's the best! read more

Petco groomer did a great job bathing and "deshedding" my large, extra furry Rottie mix. She was ready when promised and still looks, smells & feels great. read more

I have come to this Petco a few times when I am in the area and don't want to drive down the street to Petsmart. I usually tend to try to go to Petsmart instead of Petco because they seem to be slightly cheaper and have a better selection, but I do like going to Petco because they have some different things. Last time I came to this location they had a great selection of Star Wars dog and cat toys, dog costumes, and accessories from the new movie which I thought were very cute. I also really like their selection of dog treats. They have a lot of healthy/natural treats with many brands I can't find elsewhere. They do run on the pricey side, but they are quality treats. I have a hard time finding some of my favorite canned cat foods here which is why I tend to try to go to the other guys do I can get everything in one place. I do like their treat bar here though, which I can't find at other places. I will continue coming back to Petco because I always have a good experience and the employees are always friendly and helpful, I just wish they had better sales sometimes. read more

I went to this Petco because it was convenient. I went in fully expecting absent employees and crappy customer service. Surprise surprise, service was fast and friendly. The employees were handling all of their tasks with professionalism. I was shocked. It felt like a five star experience. But I can only give them three stars. Because, you know, they were still Petco. Went in again and I am impressed the customer service was still good. They have earned an extra star. And Petco corporate should bow down to this crew. read more

Just stay away. They don't honor their website prices. They lie about putting credit on your pals card. I was told by the Mgr there would be an extra $10 on my pals card. That was a lie. When I tried to find out why that was not done I got "that person will not be in until next month." I have given them many chances and each one has ended poorly. I will never use petco again and I would hope you don't either. read more

Do not go to Petco if you want a reliable groomer. 99% of the time they change my appointment or when I come in they say that they can only do a bath, because the groomer always calls in sick. I need a reliable groomer! Take your job seriously! read more

I am giving this store a 5 star rating because it is not your usual chain pet store. It may look like it do to all the red company logos and branding ect... But let me assure you it is really something much more. The customer service I have received there from several employees over the last few weeks has been what some one would have expected during the 1950's FULL SERVICE! Everyone there is polite,smiles and is eager to help you out,they even say please and thank you and all ways say hello and good buy! I would like to recognized one gentlemen and three lady's who have helped and guided me through setting up a first class Aquarium for my son's 3rd birthday. Tim,Cara,Elizabeth and Bliss. Who guided me through getting the right tank kit, fish, then my fish having babeys and setting up a smaller tank to keep them from becoming food for the bigger fish. And upgrading to a Fluval canister filter all in the span of 2 weeks or less. I am a novice but with there help all 20 fish including the baby's have lived not to mention the snails seem happy too. Ask Tim how to properly cycle a new tank, He really maintains all the fish there. You will never see a dead fish floating in his store. Thank you all at Roseville Petco I hope to be a loyal customer for years . read more

If I could give 0 stars I would. For Christmas got my son a Glo Tank and a Beta. Today we went to Petco store 373 to buy fish and were informed by the employees that my "equipment" was not sufficient for the couple of small fish my son had selected. We have had fish all our lives, and the last thing we expected or needed was a lecture from a high school student and the store manager. Long story short, they refused to sell the fish to us and we left with an extremely disappointed 5 yr old. This will be our last time visiting Petco and will only shop small business for our pet needs from here on out. read more

I would love to pay a to compliment Triston who was our cashier. He was what great customer service should be in a world that's not always kind. It all starts with a smile and kind greeting, followed by genuine friendliness and respect. He had all of the above! Great job! read more

Horribly rude service. All of their crickets are dead EVERY TIME. Plus the box says 36 and there are maybe 10 in there. Only going to Petsmart from now on. read more

I recently have been to this location because our groomer Priscilla transferred here from the antelope store. She is absolutely amazing and we follow her everywhere she goes. She has been grooming my pup and our family cat for many years now. Priscilla is absolutely amazing with our animals! She not only does a beautiful job but she loves our pets like there were her own. read more

I just left Petco, and overall had a good experience. I was helped by a very nice young man who came up to me and asked me if I needed help, without me having to ask somebody for it. He was very informative, gave me a recommendation, and did so with a smile. The girl at the counter was very nice as well, she helped me get dog tags engraved for my dogs. She was also very nice, had a smile on her face, and made me feel welcome. The reason I gave four stars and not five is because of what I suspect to be an unfortunate policy enforced by Petco. Along with my dog tags, I purchased two collars, as well as a dog crate and a soft sleeping pad. I easily could have gone to Amazon.com to buy virtually identical equipment for about half the price. I decided to make my purchase at Petco Because I am a believer in supporting local businesses, plus there is a convenience factor. I spent roughly $160. When I was asked if I wanted a bag to carry out my things, I declined. I thought that I didn't need one because I could just push the shopping cart to my vehicle and unload it. When I got out to the parking lot though I saw a bunch of Petco shopping carts out there. I knew that the helpful folks inside had to collect those shopping carts, and I didn't want to contribute to that. So I thought "I'll go back in and get a bag and then leave the cart in the store". When I went back to get a simple little plastic bag, the nice girl at the counter smiled and said that she apologized, but bags were seven cents. I reached into my pocket to pull out a dollar, and then she called another girl to come and ring me up. The other girl must've been a manager because she came up and did the right thing, she told me not to worry about it and gave me a bag. The other girl apologized, and I was on my way. I am sure that Petco tells their employees to always charge for bags, which is fine. But in situations like that, the right thing to do is just to give a customer a bag. I just finished spending $160, twice as much as it would've cost to go through Amazon, and I was being asked for seven cents so that I could make their job of collecting shopping carts a little easier. My message to Petco is this: Policy is policy, but you should empower your employees to make commonsense decisions. It shouldn't take a manager to have to ensure a world-class experience for your customers. At your next team meeting, you should share my story, and empower your people to do the right thing. As I said though, overall I did have a good experience at the store and do recommend you go there if you want to experience good customer service. read more

Back in April my boyfriend and I purchased guinea pigs and had nothing but a great experience. We noticed Edward's eyes were getting very goopy (within 30 day refund window) so we took our little guy back. They right away offered to take him to the vet for us 100% free of charge to us! We walked in planning to have to return our sweet cuddly little boy. Although it took 3 weeks for him to get released from the vet, Petco called us on multiple occasions to update us on how Edward was feeling. Once we got him back we were refunded the money and given another 30 day "warranty" just inscase anything else happens to him. Everytime I have walked in to get new food, bedding, etc... The employees there always recognize us, ask how we are doing and love getting updates on our piggy's. Although I wish he never got sick in the first place, Petco has made this experience nothing but pleasant for us. read more

Petco - Edward is home & healthy! - Pet Training Near Me - Roseville, California

I took my rescue dog to their 6 week training course and every person there (trainers and standard employees) went above and beyond for me! My dog was having issues with men so they would have all the male employees approach him to practice and every single command and que and how to do it was always explained with a WHY. Why this will work, what the opposite might do, and why it is important for your dog to know. The various employees also have helped me choose all the best equipment for my turtle and volunteers information about coupons! Finally when I bought whole hearted training treats and my dogs were throwing up they were ready to make an exchange/refund before I even asked for it! My animals are my kids so I love knowing that Petco is right there and will have my back. read more

My dog is a little bit crotchety. So when I brought him in he wasn't being very nice. But they took him behind the counter and they were great with him and he liked them after that. Very good at getting my crotchety old man to be sweet and mellow. When I picked him up he looked fantastic. Shiny coat. Breath smelled good. Toenails look great. He was very happy and excited. I thought it was a really great package deal. I would definitely use them again. read more

I know chains are supposed to be evil. However when it comes to pets this Petco runs adoptions of all sorts out of the store and houses bunnies for the Leaps and Bounds Rabbit Rescue. How cool is that. The more 'local' type stores contract with breeders and sell 'brand new' pets thus adding to population problems. Petco, helps pets find new homes. So this is one time I'm giving my vote to the chain store! read more

Petco - rescued bunnies are more fun. - Pet Training Near Me - Roseville, California

This 5 star review is for Brittany and her amazing customer service and the passion she provides. We came in there the day we got our new puppy and she was so friendly and informative and helped us find everything we needed to give our pup a great new home. There were several other customers while we were there and she made sure to help everyone and was multi tasking very well. She's obviously passionate about animals and providing the best customer service she can and we will continue to return to this location because of her! read more

This girl in a red shirt with dirty blonde hair spoke to me in a rude manner and was so disrespectful. Your job is to listen to my questions and have good customer service! Not interrupt me and then snap on me. I no longer will go to this petco for anything! You can thank little miss thang! read more

Several days ago, I went into Petco to buy new clippers for my dog. The staff was VERY helpful! The sales clerk had me talk to one of the groomers for recommendations and then found a cheaper online price for the ones I chose, on their site. I wish I remembered their names to give them further Kudos. read more

Myself, my boyfriend & my daughter decided to to stop by here after lunch just to "look" at the different animals/pets. We were looking for a while & came across the guinea pigs. We already had 1 & i just wanted to ask some questions about them. I didn't get the lady's name but i wish that i had. She was so helpful & so upbeat. I ended up getting another guinea pig for my daughter. She told us everything that we needed to know about putting them together & made us feel so good about it. I wish i took her name down because she deserves a raise. :) read more

I do "drop in" on the grooming center for nail trims for my dog. The crew is always kind, attentive and prompt. They treat me and my dog with care and respect. The pricing is right on. I go in every month. The crew on the floor is also very helpful. read more

Employees are nice I guess but they clearly do not care about their animals. I go in several times a month and EVERY time I go, I notice dead or dying betta fish in nasty water, disgusting animal habitats, and incorrect humidity in almost all the reptile enclosures. Most of their reptiles are clearly sick and have awful stuck shed. Once I was given a PREGNANT FEMALE mouse out of the male mouse cage with injuries all over her body. I have to complain about the condition of their animals nearly every time I go to this store and nothing ever changes. It's frankly sad to see a pet store doesn't prioritize their animals. read more

I have been into this locations grooming salon several times in order to get my dog Mavis acclimated to the environment before her first full service. Moriah, Sarah and Alicia are all amazing and welcoming and have been very patient with me as a new dog owner, and with my anxious high energy pup. I've come in to chat a few times and Sarah and Alicia took great care of Mavis's paw pads for me. I booked my full service appointment with one of the girl who had been around Mavis before but unfortunately there was a family emergency. What absolutely blew me away was the man who took over!! Ash was alone in the salon with several dogs who needed to be worked on, one of which seemed to be particularly difficult, and my own escape artists managed to open her kennel twice. Not only did Ash handle my dog with care but he kept in good spirits and had amazing customer service and attention to detail the entire time! He was very patient and positive even when I pointed out that he must be having a terrible day! Something else I really appreciated was that he didn't push the service package I had selected on my dog. He read her body language and what she was comfortable and down graded my package in order to save me money and keep Mavis comfortable. That meant a lot to me that my dog wasn't traumatized by the event. I would recommend any one of these lovely people at this location! Mavis looks great(: read more