Not a place to bring your pup for training!!!
Loved this store, was always my go to for treats, toys, and food for my pup! The staff was always so friendly and informative. I was unsure of where to bring my 11 week old puppy for basic training classes and was referred to this particular store. I called up and talked to an awesome trainer named Tara who was super sweet and helpful! Unfortunately both my boyfriend and I could not fit her class into our schedule! I then signed up for a puppy class with somebody else and was eager to begin until I walked into a zoo! There were a ton of dogs in line for this specific class (when I say dogs, I mean almost full grown dogs). I was under the impression it was a puppy training, considering it was called a puppy level course with specific age qualifications. Not only was there a majority of older dogs over puppies, they were barking, growling and very unpleasant. I kept telling myself that all dogs are different in different environments, whether they are anxious, scared or excited, so I continued to stay. Giving the whole training class the benefit of the doubt after my poor first impression, a dog aggressively snarled at my pup with great aggression. After I picked up my dog and walked away, the owners proceeded to make comments that were very unfriendly! (Like owner, like dog). While still waiting for the class to begin another dog walked by with a muzzle on and as I smiled to the pup and the owner, they resumed to say be careful she isn't friendly.The woman who's dog was also lunged at was appauled and was ready to pick up her belongings and go elsewhere! I finally realized I was not the only one who seemed a little concerned for my puppies safety, I then finally picked up my puppy and left! Granted not EVERY dog in the class made me second guess my decision, but for the most part it was not a good learning enviorment. Later on that evening I returned for a refund on my classes in hope to either pick a different day of training or just a find a whole new training in general. The cashier was completely understanding and told me that Sunday classes were usually their craziest days and to look a different week day in the future! As I was getting my refund processed the trainer/manager was what really got me! Telling her I didn't think this type of place was the fit for my puppy , she was clearly very angry with me and my reasoning for pulling my puppy out of training that she began to talk down to me and argue with me making me feel very uncomfortable! She also proceeded to tell me if brought my puppy to a certain type of training I had in mind that my puppy would become socially awkward and have a social behavior problem! Well as far as I was concerned since the day I brought my puppy home I exposed him to multiple different dogs, both bigger and smaller than him! I have worked retail before and what comes along with that type of job is customer service, in which this woman clearly lacked! Why on earth would I want my puppy being trained by a person who can't even properly speak to her customers with respect! Maybe I was being a little protective of my puppy, but nothing about being there at that specific time gave me a positive feeling! If the manager wasn't so rude I would of absolutely of given it a second chance with a smaller class on a different day! Im glad with my decision to pull my pup, I was a concerned puppy parent and should not have been disrespected the way I was, more importantly never should I have felt as if my puppies safety was at risk! Im not one to ever right a poor review but I feel as if dogs are like children! They should have a comfortable environment to learn in just as any parent would want their actual child in! On that note, be careful signing up for classes and if you do sign up, do some good research prior to your class!! Oh and be careful if you do not go to Petco training your dog will become socially awkward!! read more