Lady that was in there was rude, but I'll deal with rude employees for my pets happiness

They did a great job on my little puppy! She looked so great and wasn't stressed out from the clippers. She smelled great and the price didn't break the Bank, and we will for sure be back. read more

Petco - The before.... - Pet Stores Near Me - Versailles, Kentucky

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Friendly staff & my dog doesn't come back to me terrified which I'm always thankful for since some groomers in the past have scared/injured her tiny self. It's clearly stated online and they remind you via text and once more before your appointment that vaccination records are mandatory for your first visit; which I'm also thankful for! Sometimes I feel like my dog is there a little long, but we all have busy days. read more

Petco - Cozy after grooming! - Pet Stores Near Me - Versailles, Kentucky

This store is amazing, staff are very helpful and friendly. This is such a clean and well organized store. I love pet stores like this ;) read more

Petco - The store is so nice and clean - Pet Stores Near Me - Versailles, Kentucky

When Micah was there this place was great. I arrived there for a grooming appointment that was scheduled over a month ago to be told that I needed his veterinarian records. It is a Sunday, it is not possible to get updated records. It would have been nice for someone contacted before hand. Instead I will have over an hour round trip driving and for nothing. Glad to have other options. read more

I was taking the cats for their shots this morning at Petco in Versailles and I went to ask one of the groomers a question. She thought I was a transwoman and not only chose to misgender me but, said: "Yes, SIIRRRR," very loudly and then she and all of her coworkers stood around her and laughed. I called to talk to a manager later after I was able to talk about it (I was flustered and embarrassed to be laughed at) and she suggested my indicating what happened was out of line was ridiculous. Her response was: "What outcome do you want. You want us to talk to her about it?" I don't think I can shop at Petco anymore. It was upsetting and mean and then I got gaslighted when I tried to call and discuss it. read more

Micah does a wonderful job and he's very nice.

First time going to Petco. My coworker suggested it to me and said it was a great place for all of your pets needs. So I had to go and check it out. LOVE THIS STORE! Everyone was super nice and helpful. On top of that I got some sample treats for my dog. WILL VISIT AGAIN read more

Scheduled a basic bath for my dog, estimated time was almost exact, working out perfectly in the time frame I was advised which allowed us to be on time for our other reservations. I liked his appearance upon pickup with the blow dry and nail trim. Full grooming session was immediately scheduled. read more

I arrived for my grooming appointment only to be told at the time of arrival that I needed the paperwork from our vet indicating my dog was up to date on rabies vaccination! Her tags were not enough even though it was stamped on them that, yes, her rabies vaccination was up to date! Nothing was said at the time of my appointment that the paperwork was required! This is very unprofessional....they wouldn't even keep my very nervous dog while I ran home to get the certificate. I called the number on the petco website to advise them to let clients know what is required before they travel to the store for an appointment. When I called and explained, they just hung up on me. read more

Went last night to just pick up some treats and other necessities for our cats. We waited in like for 10-15 minutes waiting for someone to check us out. We saw only one person on the floor the whole time we were even in the store. All of a sudden someone comes from the back to help us but we still had to wait 10-15 minutes for this lady. When she did finally get to us she had no customer service at all and just all together rude to us. Looks like they need more employees who actually care about their jobs! read more

If I could give this place no stars I would. I drove 45 minutes and arrived at the door at 8:59pm. I knew exactly what food my dogs needed and the girl claimed the register was closed. I offered to leave the value of the food in cash. She wouldn't even open the door to speak to me. Completely rude and unhelpful. read more