Probably the worst Petco I have ever been in (and I've been in a lot). Employees are completely disinterested in helping you. When I ask for crickets, I'm met with obvious disdain that the employee now has to walk the 10ft to get them for me. This has happened numerous times. The animals in their care are clearly neglected. The Guinea pigs have grossly overgrown nails. There are multiple bearded dragons with oozing eye infections. Overall disgusting. Please don't support this place. The one on Main St is much better. read more

Petco - Hairless Guinea pig with clearly overgrown and neglected nails. - Pet Stores Near Me - Victorville, California

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My dog was to have dental surgery on 9-13-2025, Vet did not review my dogs records prior to surgery had she then she would've known my dogs glucose is low. When Lisa called she related this message to me I had to tell her about my dog's previous glucose issue. Lisa stated they have a lot of dogs (30 to be exact) and they don't have time. So, this is my thought why are they booking a lot of dogs like this? There was also another dog that was there that morning going to have surgery too the poor dog was shaking. I bet if you go look at their board any given day you'll see all the dogs names listed that they see for the day. Idk but I will not utilize this place. But, you know what they were knowledgeable about if you guessed payment you're correct. I didn't renew his yearly insurance for $1200/year. I beg you not to take your dog here they are run as a business (corporation). I have been told by Lisa several times it's not about the money inquiring about whether I was going to renew my dogs insurance plan. The corporate office messaged me regarding my review i placed here stating they wanted my email and phone number. I haven't heard back from them. read more

Manager complaining about another employee to a cashier when I entered the store until I came up to get in the same line. The manager had a bag of crickets in her hand and seemed totally inconsiderate of me waiting to be helped, this went on for almost 5 minutes and another customer came up behind me and waited as well. Once I recognized the lady was actually a manager and not a customer voicing her displeasure, I looked at her sternly which did not seem to make a difference. Then this manager went into the grooming area and continued her verbal displeasure. When I went to get my pick up order another cashier came up with a cart to help the lady behind me and when the cashier who was helping me asked if I could borrow the cart because there is never any in front of the store he said "make sure she brings it back in", wait what? After I got done with the cart I used for two bags totaling 68 lbs I brought the cart right next to him and was going to say something but decided to be mature. No wonder they've put up a 3x5 sign regarding customer service facing the entry door. I hope a "real manager" sees this and reaches out to me or schedules customer service training. read more

Dark and dingy store. Shopped there twice in January. Can't read receipt. Seems staff to unobservant or uncaring to add ink when needed.

It's really bad they advertise they are cat groomers on the site, you set up an account but nothing for cats shows up. You call the location(s) in your (my) area and no cat groomers.. REALLY ..WE LOVE PETS.. but NO cat groomers wow! Cats want to look pretty too. Sad Sad Sad PETCO read more

Petco - Baby can't get a groomer - Pet Stores Near Me - Victorville, California

My daughter has taken my dog to their groomers twice now. Both times, my poor dog has come back traumatized. I am done allowing them near him. They cut the back of his leg near his butt. I am angry. Dec. 3rd, 2019 Update: We discovered more damage today while holding him on our lap. Poor thing had razor burn on his balls. I cannot believe how cruel this was. Hoping we won't find more. read more

Petco - Pet Stores Near Me - Victorville, California

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I would give more stars, but the workers here are FAILING AT THEIR JOB. Which, basically means so is this company. I understand the goal is to make money and help animals, correct? The first thing I see when walking in are two beautiful harlequin rabbits for adoption. I notice they have huge pieces of carrots a lot of pellets and little to no hay. That already sends a red flag to me, since I have two rabbits. It takes two minutes to google what they need, to know they need A LOT of hay. As well as, too much carrot is BAD for them... plus they're sending the message that it's OKAY to potential adopters and it's not. I bought the rabbits some toys, she had no idea what rabbits I was talking about, didn't know their genders or breeds! How would she help someone adopt a pet that she knows absolutely nothing about? To top it all off they had the rabbits in a small FISH TANK. Lastly, I'm wondering why the woman who was working when I went in at about 11:20 am on Monday didn't tell the gentlemen with the puppy that he probably shouldn't walk it through the store to keep THE PUPPY SAFE FROM GETTING SICK. I actually warned him, to which he thanked me and picked his puppy up stating " It's his first puppy and he didn't even think about how it didn't have vaccinations yet". Petco, you need to do better. When the customers coming in are more educated on the pets you have on site, you know that's a problem. read more

Petco - Why are they in a fish tank? They were sliding. - Pet Stores Near Me - Victorville, California

Only ordered one 5 lb bag of dog food online for pickup and was met with a super sucky lady. I put in the order that someone else was picking up this item and they ask for full name and email. When she went in to pick it up she was told they didn't have my order, if she was sure she was at the right location. With all names and order number and location confirmation she was still told that they didn't have it, with an attitude. Come to find out she wasn't at the wrong location they indeed had the order just didn't care enough to look better. read more

After my previous Yelp review and getting a reply from PetCo I have recieved an email thanking me for doing a curbside pickup which never happened as the item was canceled while I was in the store. It was not canceled by me but was canceled by PetCo after I had not heard from them about my order and went into the store after visiting a local merchant. I questioned them about the order and that is when they started checking on the order. But instead of talking to me I recieved a text about the cancelation. This email dated today just showed me what a joke PetCo has become.here is a copy of the reply. Wayne, Thanks for purchasing your last order online and picking it up at our Victorville Petco store! We're happy to help you with any of your other needs, from personalized nutrition advice to our in-store grooming services. Looking forward to seeing you (and maybe Your Pet?) again soon! Your local Petco Manager, Tina Douglas Apparently Tina Douglas has no clue of my previous post or how bad PetCo in Victorvile really is. She apparently is far away from reality to think that I will ever shop there. Really doesn't deserve 1 star but cannot post unless you rate. read more

Zero! Very bad service in this petco! my daughter had to go to the bathroom and they are locked. I asked the cashier for the key as indicated in the notice on the door and she got upset and made a bad face at me, it just happened to me very bad service. read more

I read a bunch of reviews before coming to this Petco and was surprised by my experience. I was looking for a bearded dragon for one of my boys so I checked Petsmart then Petco. I ended up getting him from Petco mainly because of his look, plus Randy(an employee) was so knowledgeable about the reptile. He himself had one at home and helped me get all the right food, lights, enclosure and feeding regiment. Glad I came here last for my little guy. Oh and right now they have 50% off all reptiles, enclosures and supplies :D, can't beat that. read more

Petco - Red an orange bearded dragon - Pet Stores Near Me - Victorville, California

Zero... zero stars!!!!! The cashier left my things in the counter and looked at me. I said you don't have any bags? She said no, looked around, I don't think so. Whaaaaaat????? I mean, what kind of business is this? Zero stars for this location. read more

Bad customer service the people are no good they do not care about your animals I needed small crickets they got a new batch on Friday would not even part with any of them said they need them all for the all of their pets not recommended go to another store if you want real service. read more

If I could give this store a zero I would! Extremely rude! This establishment books appointments that they do not have available. Although my grooming appointment was confirmed via email and text, they later informed me that they do not have the availability. And it was only because I called the store and spoke to someone on the phone. What kind of customer service is this? They did not even offer any alternatives and instead informed me that I would have to go elsewhere. I would never recommend this store. read more

Victorville PETCO. These fish are very sick. They are infected with Ick and would ruin your tank if you brought them home. Employees don't seem to care or notice. The water circulates through all of the fresh water tanks so all fish will be at risk. Be careful! read more

Petco - Sick fish for sale! - Pet Stores Near Me - Victorville, California

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Amazing service from the grooming department. Always take Coco there. We tried PetSmart before but their customer service are not as friendly as Petco. Love it and has been going back for the past year. read more

Petco - Pet Stores Near Me - Victorville, California

Everytime I do a online pick up, it says items are there but they never have anything. 5 times it's happened and they won't honor the coupons you had on your order. I'm going to drive further to the next store for now on. The manager is cool but some of the other staff are unprofessional and rude. read more

This place needs some help. Most of the aquatic plants were dead or dying, no one was at the register when I was ready with my stuff. I wish we had a real pet store in the Hi-D read more

Never going back worse service ever. I went to buy a basking light 3 weeks ago when i was there waited at the cash register like 15 minutes. There was no employees anywhere around. 3 weeks later the light goes out, I call them and they are no help whats so ever. Next time ill go to either the feed store or petsmart, never had a problem there. This was the closes place to go to at the time. Thanks for nothing. read more

Appalling customer service! We went in to buy a filter for my fishtank. The price was about $175. I had already checked online and they had it in stock at this store. When we got there the shelf was empty. We had to go find somebody to help us. The store employee quite rudely told us that it was probably in the back in the shipment and she didn't have time to get it for us and more than likely would not be getting to that shipment for a few days. I will not come in to this store again. read more

I made and confirmed an appointment for a bath for my cane corso puppy. She took one look at her and refused to groom her, saying she has an eye infection. Apparently, they have never seen droopy eyes before. We took her straight to the vet, just to be safe and Yup!! Of course no infection. Thank God!! We dodged a bullet. If she can't even handle looking at her, how would she handle grooming her. read more

The quality of customer service provided at this location has declined drastically in recent months. Do yourself a favor and shop somewhere else. read more

Liz & Jessica and manager at Petco Grooming Salon ROCK they take complete professional care of our dogs very satisfied with the services they gave my 3 fur babies i took them in desperately in need of full grooms and they came out immaculate i wanted to share with the high desert community my experience because i know there are many pet parents out their that need to find trusting care for our furry family memebers and petco in Victorville is my choice for our grooming needs thank you so much ladies our dogs are much happier now read more

Always educational when I come here. I end up leaving knowing a lot more than when I came in. They have a lot of stuff from aquariums to terrariums, lizards to fish, and cats to fish. If you feel like spoiling your pets this is the place to go. They have a lot of things that will keep them occupied and happy. Have questions they'll answer whether you're here or on the phone! read more

Petco - Pet Stores Near Me - Victorville, California

I went in to this location since it's close to my salon. I was greeted by a woman I didn't get her name but she was so nice and said if I had any questions about price they will price match. Then Randy came and helped me with a crate and the price he matched online. They were very helpful even carried it to my truck. Very good customer service. read more

My first trip here, couldn't be happier, highly recommended, nice job girls!

I usually purchase the frozen multi variety pack for my fresh water fish tank. Friendly and knowledgeable staff always around when you need assistance. read more

I love Petco, my dog loves her groomer! How many German Shepherds love to go to the beauty parlor? My Jetta loves it!

came in sunday 4/29/18, noticed multiple people looking for help with the fish/ other areas. then i needed help as well, searched, and the only 2 employees i found were hanging out/ chatting up front. i proceeded to (nicely) ask a long-haired male employee if there were feeder mice/rats available he looked very annoyed and pointed toward the pet mice (about $5 each) a few feet away. (feeder mice/rats are usually $1-3) i looked at them for a 2nd time, just in case i overlooked the feeders. but they were all the pricey pet mice. but my problem isn't their lack of inventory, it was the attitude of the employee! so i thought i should clarify what i was looking for and asked again. (still nicely! my past work is in customer service) this time he was even more annoyed and condescending, and just said that's all they have. (not a quote) and he was not busy or anything, he was literally just standing there. he had no reason to be rude. maybe petco could avoid hiring people who hate life? i now go to local feed stores to support small businesses. its a longer drive from my house but at least they have $1-3 feeder mice, and the owners/employees actually care about how they treat customers. read more

It stinks. theres ghetto people that go here. the parking sucks. getting in and out of the structure sucks. it's old. stock is always depleted. But if youre in the victorville area, theres not alot of other choices and the staff (if you can find them) is super nice. read more

Worst cashier service ever, this crazy cashier wouldn't serve me, She I'm third in line & she shifts to the next register, takes the person in front of me, then shifts to the first register and know theirs other people on that register, and she serves them! I got pissed off and walked out! I'll never shop there again... read more

I had a great experience at this Petco. They have a great schedule of training classes for puppies and dogs. They also have FREE puppy playtime each weekend, to help young puppies socialize. The trainers are wonderful and are present to give great advice and answer any questions! read more

Petco - Starwars toys! - Pet Stores Near Me - Victorville, California

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Great place where the pets go :) lols ahahahahhah this place is really clean, very helpful great price :) I bought my betta fish here :) we name his Kaepernick :) read more

Petco - Kaepernick - Pet Stores Near Me - Victorville, California