We had to completely refurbish our existing pool, new liner, new pump, sand filter, everything…read morebecause the previous owner had used the most inexpensive methods and materials because he was selling the house. Needless to say, it didn't hold up and even had the wrong pump. It was for an above ground pool, not our 16' x 32' pool. Anyway, everything broke down two years ago just when we were getting ready to close it for the season. due to unforeseen circumstance, the pool was never properly closed and it became a giant cement pond that the bullfrogs came to call their own. My husband had tried and I knew something was off because that wasn't like him at all (he's been diagnosed with dementia). Anyway, I saved my money and had Aiken Pools come out and give me an estimate to get this pool back in working order. They were prompt and courteous and professional in every way possible. I'm a professional artist and they were great working around my schedule. The pumped the pool out, installed the new liner, installed the new equipment. Everything was perfect.. we turned it on and it flipped the breaker in the house.. then the pool pump burnt up. They were out the next day to replace it and that pump bit the dust. The electrician came out and changed the breaker, no good.. we had DJ the equipment tech and the electrician out numerous times trying to figure this out. Throughout the entire process Aiken Pool Company went above and beyond in helping us get this pool going. We are not rich, we live on a fixed income and Aiken Pool Company worked tirelessly to help us find an economical way to take care of this. I give Aiken Pool Company a ten for professionalism and definitely a ten For their employees..

Aiken Swimming pool Staff is WONDERFUL. Great service. Staff is very professional. The work on…read moreour pool was efficient. We are very p,easeď with their work. We will refer them to anyone who needs a pool. Thanks Karen, Dario, Carlos and workers God bless Mr and Mrs Miller

Complaint Summary: Unresolved spa leak, cracked concrete and…read moretiles, broken heater, and nonfunctional wireless system -- all left unaddressed despite repeated requests for service since 2022. Detailed Complaint: On July 15, 2021, we contacted Pete Alewine Pool and Spa for a consultation regarding the construction of our pool and spa. After meeting with Mr. Pete Alewine himself, we were informed by Stephanie W. that the project would not begin until the later part of 2022. Despite the long wait, we were confident that this was the right company for us and believed the quality and professionalism would be worth it. Our pool was eventually installed, and we were initially pleased with the work. However, only a few months after completion, major issues began to surface -- and despite numerous attempts to get them resolved, we have yet to receive proper service or follow-up. August 24, 2022: We contacted Diane B. to report a major leak in the spa, including photos. Diane promptly responded that Paul had reviewed the photos and that someone would come inspect the issue. No one ever came. September 8, 2022: The leak worsened, and the surrounding concrete and tiles began cracking. We reached out to Diane again with updated photos. Still, no one came. September 16, 2022: We contacted Diane once more for assistance. Again, no response or service visit followed. August 31, 2023: We reported further cracking around the pool and spa, likely caused by the ongoing leak. No resolution was provided. June 6, 2024: The heater, which was still under warranty, broke. It took over a year before someone finally replaced it. Throughout this time, I repeatedly called the company asking to speak directly with Mr. Alewine, but was told that was not possible. Each time, I was assured that someone would come out to resolve the problems -- yet no one did. July 14, 2025: I contacted Allison M. for a status update and provided new photos showing worsening damage. Allison said someone would review the photos and get back to me. September 3, 2025: I reached out again to Allison and Tim for an update. I received no response. It is now October 2025, and we are still waiting for someone to repair the leaking spa, cracked and uneven concrete, and damaged tiles. Additionally, we paid for the installation of a wireless connection system for the pool and spa, which has never functioned properly. To make matters worse, we continue to pay nearly $500 per month to Pete Alewine Pool and Spa for cleaning and maintenance of a pool and spa that we have been unable to use since August 2022. We have remained patient and loyal customers, choosing not to escalate the matter in hopes the company would honor its commitment to service. Unfortunately, after over three years of unresolved issues and unreturned communication, we feel we have no choice but to file this formal complaint. Desired Resolution: We respectfully request that Pete Alewine Pool and Spa: Immediately repair the spa leak, concrete, and tile damage. Ensure the wireless system functions as originally promised. Provide written confirmation of warranty coverage and a service schedule for completion. Consider partial reimbursement for the extended period of lost use and ongoing maintenance costs. Mr. Alewine, we chose your company because of your professionalism and reputation. We only ask that you uphold those same standards now by resolving these long-standing issues as soon as possible.

We went all over looking for the right available spa hot tub, we drove all the way to Georgia and…read moretried four different stores, to no avail. And then we decided to try close to home, so glad we did. Sales people are informative but not pushy, delivery and set up was a breeze. We were given the basic chemicals and was educated exactly how to maintain to absolute perfection. I was told if there were any concerns or problems to just contact them and they can solve our problems. Some of the nicest people I've encountered during a major purchase. I would highly recommend checking these people out if you are in the market. They have all different sizes as well as accessories. Thank you Pete Alewine Pool and spa of Lexington this will make a tremendous difference in our health. You guys are all awesome

Great service, great people. I have been going here for over 35 years. Very knowledgeable and…read morefriendly.

Been a customer for over ten years. Bought all my pools chemicals from here that they said I…read moreneeded. Stopped by last week (7/28/23) with a water sample. Spoke to Berry and as I was trying to talk to him, he said "you don't buy much from me". I asked for my sample bottle back but had to walk to where he was and retrieve it. Never felt so disrespected. Berry already has a reputation for being an ASS but I can confirm right now that it is well deserved. I've also purchased a Green Egg and a table for the egg from him along with other miscellaneous items. I don't live in Aiken but still went to him for all my Bioguard supplies. Beware! He doesn't appreciate or need your business. I'm 77 and have had my pool for 35 years. Trust me, you can do better than Berry Pool.

I bought a spa a couple of months ago, it was delivered three weeks ago. The day after it was…read moredelivered I filled it and as I went to close the electric breakers I fell. Immediately went to hospital for probably with live in Theropy it may be months. Now the rub, I asked them to please do the initial set so I wouldn't have to worry about it. Absolutely with no concern or help. So as my tub sits for a few months, NO concern or help, even wouldn't do the indoctrination visit. The salesman never responded.

Engaging staff who answered by questions and offered helpful suggestions of other options I…read more might consider for cooking my Thanksgiving turkey without being pushy or overbearing.

Jason is the owner of Adam's pools and I must say that he is a very hard working young man. He has…read moreserviced my pool over the weeks and I am so impressed with him. He is doing everything to clear up my pool. It has been out of operation for two years and not covered Which means it went through the hurricane. Still a ways to go, but he stays on top of it. always on time and lets you know when he is on his way. jason tries to keep cost down as much as he can. If you are tied of being taken from other companies then give him a call. i guarantee it.

I'm happy to recommend Adams Pool Maintenance from North Augusta, SC. They closed/opened our pool…read moreas well as regular maintenance for our above ground pool. Jasen was knowledgeable and trustworthy and professional. We enjoyed his expertise while we lived in SC.

Great service. Good advice. Needed help with pump motor…read morereplacement. John gave great advice.

I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their…read moreemployee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER.

Have been trying to get my project started for months only to find out the business closed, didn't…read morestart my project, and kept my deposit. Will be filing actions in court but buyer beware of this address, and chattels by design this is all a scam.

From the owner: Our team of professionals offer in-house design and installation of the "River Pools & Spas" brand…read moreFiberglass swimming pools, as well as sell a full line of hot tubs. We install fencing, decking, pergolas, screen rooms, and sunrooms. We take care of everything to do with your backyard.

Very poor service My pool was let with algae for months will never use this service againread more

Always great service from knowledgeable team of workers and management. We first contacted Elite…read morewhen we wanted to add a gas heater to an older pool. Tyler made great suggestions on where to place the heater as well as moving some other equipment as well. We switched to Elite for pool maintenance after the heater install because we found Elite very easy to work with and conscientious. Lastly, we just had a pool update that included a new liner, replacing white metal edging with cobblestone and repair of cracks, addition of drain for deck, Cool Deck application and painting. Tyler and Joe worked together to give us an end product we love. Their attention to detail and willingness to please is beyond most any work by contractors on our home projects. We highly recommend Elite.