Absolutely, positively, the WORST auto body experience I've ever had. If I could give them ZERO…read morestars, I would. This review is a long time coming. I didn't do it initially because Eddie Cardenas begged me not to. He said that if I wasn't going to give them a good review, he would rather I didn't give them a review at all. I honored his request because honestly, the problem wasn't with him but rather with another technician who's apparently related to him. I had previously brought in my 2015 Nissan Pathfinder and had exceptional service with the previous manager that I encountered. Due to that experience I decided to bring in my 2023 Toyota Highlander earlier this year when I had an accident. Unfortunately, the other manager I dealt with before wasn't there anymore. The problem wasn't when I dropped off my vehicle but rather when I was told it was repaired and ready for pick up. When I arrived, I got into my SUV and noticed mud splatter all over the inside of my car. On the seats as well as my mats. I was upset but I understood that my doors were mostly likely taken off for the repairs and since it had been raining for some days that MAYBE it was dirtied during repair. I went inside and asked to speak with someone about the mess. When approached by the technician, I asked that they clean the inside of my vehicle because I knew I didn't give them my Highlander in those conditions. He laughed at me and said they do a "courtesy" clean to the inside of the car. He proceeded to say that my mats were already dirty. Idk if it was the fact that he accused me of lying or the fact that he laughed but honestly, I lost my mind!! I must of taken out my mats and threw them on the ground. I proceeded to yell at him explaining that I most certainly did NOT bring my car in that condition and that they needed to clean it. He refused. Another gentleman (Eddie) came out and asked what was going on. I proceeded to explain the issue but at this point, I was so heated I was still yelling. Which in hindsight, I know was wrong as it wasn't Eddie's fault. It wasn't his fault that the other dude was super unprofessional. It wasn't his fault that my car was filthy. And it wasn't his fault that I couldn't hold my composure. Anyway, he agreed to have my car cleaned even though it was already closing time. He had one of his guys stay longer just to take the mud off the mats and seats. I appreciate Eddie's professionalism and his dedication in making sure the customer leaves satisfied. Fast forward to today, my car was involved in another accident and needs repair AGAIN. I called to make an appointment to bring in my vehicle and was given an appointment to drop off my Highlander tomorrow, 11/20 @0900. I then received a phone call back this evening that they will not be fixing my vehicle due to the last incident. That they have already contacted my AAA insurance to let them know so that they can recommend another auto body shop to do my repairs. If that's what I need to do, so be it. They are within their right to refuse services to whomever they wish. However, I'm within mine to leave them the review they deserved in the first place. Clearly they are not about outstanding customer service because with all the body shops available (and with my previous experience) I could've gone ANYWHERE else. They were given the opportunity to redeem themselves and retain a loyal customer; yet, they declined. So, in the end, I will be giving my business to someone else (and so will everyone I know) and they can continue to give mediocre services to those who'll accept it. (Please see photos for tax!)

I am so grateful to Jesus Cardenas. I came in with a small dent that had white paint on my car. It…read morewas such an eye sore. I don't want to repair the dent yet, but Jesus buffed out the paint and the dent is hardly noticeable. Now I can wait till I'm ready to get the dent repaired. He didn't charge me which I didn't expect.