Hard to see how this place got a good review. Rude and overpriced…read more There are a TON of great jewelers and jewelry stores out there. Don't waste your time w people like this.

Made some beautiful rings from scratch, I was able to help design them. They helped design my…read morewedding ring, and I wear it every day

Was very information kind and friendly would recommend Jake's service to anyone who needs jewelery…read morerepair or just a simple cleaning my guy get it done with awesomeness and style thabsk schlander and sons

Love this place! It seemingly has most everything and the volunteers are dedicated and lovely. They…read moredonate a major amount to education and other great causes. You have good feelings about where the money is actually going.

Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

Got my wife her dream ring thanks to Azia at the Diamond Factory. I contacted them requesting a…read morespecific shape and size and they were able to work with my budget, as well as making the shipping process easy for me. Everything went smoothly and all of my questions were answered. I will go to Azia and the Diamond Factory for all future diamond/jewelry purchases.

This boutique is super cute with lots of unique gifts and fun items. I loved all of the food themed…read moreitems like ravioli candles, olive candles, a bread lamp, and hair clips. I also saw a lot of Baggu items, which is a brand that I really like. Lots of stuff I hadn't seen in person before, like the teeny tiny backpacks. They also had a lot of local art, jewelry, cards, candles, and more. It's a great spot for finding a gift for yourself or your favorite gal pals! Unfortunately I was not greeted when I came in nor when I was browsing, which I feel is such a small thing that can really make a difference when shopping. The person at the counter was with another customer, but even just a quick, "hi, welcome in!" can be so nice. That said, I would come back in the future just to check out what they have in stock.

Another place that I can't believe I haven't written a review for yet. I absolutely love this store…read moreand it's one of my favorite small businesses in Ann Arbor! Located in Kerrytown across the street from Detroit Street Filling Station, this woman-owned business is stocked full of so many unique and thoughtfully curated and sourced items. You want to come here for all the most unique and gorgeous looking goodies to gift to yourself and your loved ones and make sure to stop by often as they have a rotating selection of goodies throughout the seasons and months as well! They always have gorgeous window displays, the employees are always so happy to see you and the service is wonderful, and this shop is just so dreamy! Things are definitely on the pricey side here, but everything is really high quality and they feature a ton of local artisans in the area as well. There's nothing I love more than an intentional shop and you can truly feel how intentional Thistle & Bess is in every detail their store contains. Absolutely lovely and always worth a peruse whenever you find yourself in the Ann Arbor area!

Lisa and Pat are fantastic people who are dedicated to the craft and to their customers…read more I brought in an engagement ring that needed to be taken apart so a major piece could be given back to the original owner as well as a wedding band, and I hoped that I could make a new, beautiful piece of jewelry from all that remained. I showed them a design that was meaningful to me--a unalome (which is the symbol for the path to enlightenment), and they said they would love to work on it for me. From start to finish, they listened to me, were incredibly kind and attentive, and kept me posted and involved every step of the way. I ended up with not one but TWO beautiful pieces of custom-made jewelry using the assets/stones from the rings, thanks to their keen design sense--both of which were well within my budget (and even ended up being less than what was originally quoted!). I couldn't be happier with the experience I had with Bespoke Jewelry, and I cannot recommend them enough--no matter what your jewelry needs (or desires) are. I love my transformed, custom jewelry pieces, and I will cherish them forever! Thank you, Lisa and Pat!

I wish I could give more than 5 stars for Bespoke Jewelry and Lisa! My husband and I had her…read moredesign our wedding bands. We absolutely love them! Lisa and I connected immediately, she nailed our style/taste and presented us with several different renders to chose. Our rings are just perfect. Our experience was so positive and unique that I decided to work with Lisa to design my bridesmaids' gifts for my two sisters. Again, she nailed it! We designed a ring and an enhancer. They are gorgeous and brought both sisters to tears! The process was really fun and stress free. Her customer service is truly beyond the majority of people we interact with regularly. She puts her customers first and does whatever it takes to get it right. In addition to our wedding pieces, Lisa also reset my diamond studs and designed a necklace for me and resized a couple of rings. Everything turned out beautifully! If you want a one of a kind customer and design experience, unique pieces and great value for your money, you need to meet Lisa at Bespoke Jewelry. She and her team are the absolute best.

Worst customer service ever. The items are overpriced and there is not a big selection. The sales…read morelady was very impatient and rude. There is room for improvement in how she talks to people. I was planing to buy an item but I got cold feet with her attude.

The expeience with Arcadian Antiques has been incredible. We have been treated with such kindness,…read moregenerosity, and genuine enthusiasm when it came to helping us find our engagement rings. Not only were we delighted with the service and just the caliber of humanity we encountered in the store, but Rhonda herself hand delivered our re-sized rings to us in NYC when they were ready a couple months later. She surprised us with champagne and appetizers, took pictures of us as we opened them, and even gave us cupcakces for dessert AND bought us a bouquet of flowers. After that, she took pictures of us by Rockefeller Center. This woman just goes above and beyond and may be the first person we've encountered to truly have a heart of gold. The quality of the rings is exquisite, the re-sizing perfect, the attention to detail, the personal attention....we will remember this for the rest of our lives. It's rare to encounter not only incredible service, wonderful products in terms of both selection and value, but also each and every person we interacted with in the store to be so genuinely kind and curious about our love story, and eager to support us and help us find something that expresses our individual personailities. We were just gobsmacked and deeply moved by the entire experience. We'll be back soon for our custom made wedding bands! Cannot recommend enough 10/10, 150%. Eternsally grateful.

I just purchased my third ring from Alex. My first two were when I lived near Ann Arbor, His work…read moreis of extremely high quality and he creates very unique one-of-a-kind pieces. It was the first time I bought a piece online (due to the 2020 coronavirus pandemic) and I was nervous by not getting to try on the ring first, but after a few emails back and forth, I settled on buying the ring and am very happy I did. I live on the East Coast a little west of Boston and I can tell you that there are no jewelers with Alex's talent for unusual creations or attentive (and patient) level of customer service here. I will definitely buy online again! Gina B. central Massachusetts

I've bought two rings over the past 2 years from Alex. One was a lovely men's wedding ring to…read morereplace mine of 32 years - a great selection. More important, however, is the experience I had from Alex designing an exceptional ring with a Tanzanite gem he picked out from abroad. The design was fantastic, a real beauty that my wife loved. Alex is the ultimate artist with great advice and a nice personality. He is 6 stars.

Such a cute Ann Arbor (hidden?) gem that I will always make a stop at to check out. It's located on…read morethe second floor of the Kerrytown Market & Shops. If you're going up the red stairs from the downstairs grocery store/entrance closest to the farmer's market, it'll be the first store on your left past the Kerrytown chime. 16 Hands is just an absolutely wonderful store, stocked to the brim with so many unique goodies and gifts. When I say unique, I mean unique - one of a kind! There are so many things here that I have genuinely never seen anywhere else, and I'm someone who naturally gravitates to tchotchke stores already and would like to think I have seen a vast selection already! There's always something new here each time I go, so I strongly recommend that everyone come and take a lap around this store to see what treasures are lying in wait to be discovered by you. Prices are reasonable and have a great range of options for all kinds of budgets. Highly recommend checking this shop, and frankly all the second floor Kerrytown shops out! 16 Hands is by far my favorite though!

It is out of business. So sad as I loved this store. Have shopped here for years. They had so many…read moreunique hand made items.