Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

DO NOT HIRE THEM WITHOUT GETTING AN ESTIMATE, THEY WILL RIP YOU OFF IN A HEARTBEAT, charged me…read more300,00 to repair one shower handle stem, then trys to tell me they came here after hours which was before 4 pm, Terrible way to do business with a 1st time customer, only reason I called B&B was the Hvac guy I use is as HONEST AND FAIR AS THEY COME, his Company is Alpha Hvac , his name is Scott,

Great guys, and very reasonable prices considering the amount of work. They fixed my leaking…read moreplumbing that was due to a bad job by the previous owners

Spoke to Jarrett last week about replacing sink faucet cartridges and installing a new shower head…read more Appointment was for today. Garret and Maya were on time.... polite professional, clean, and done! Don't be fooled because Garrett looks like a child. But I'm in my 70s and if he were 50 years old he would look like a child. . Very happy with the service.

Fantastic same day service .They showed up on time and were very professional . Thank you Garrett…read moreand Alex. I highly recommend Rousseau's .

You can count on Lenny the plumber. They helped me out with a plumbing problem last year and helped…read moreme with a leaking pipe today. Communication is EXCELLENT beginning to end and so is the work. It is so nice to have someone to call that you know will get right back to you and help you out.

We initially became aware of Lenny some months ago (via Nextdoor) when we had a relatively simple…read moreplumbing issue--a clogged toilet. Simple to repair if you have the tools and the knowledge, but neither of us qualifies. Lenny often contracts with others who are right for the job, and Nate-the-Snake promptly arrived and resolved the problem in less than an hour. Our house is 100+ years old and frequently needs some TLC. Once again, two plumbing issues in the bathroom. Not critical, but concerning with regard to function. Aren't bathroom issues always concerning, especially in a one-bath home? Our man, Dave D., was at our door in about 24-48 hrs. Made an assessment, then off to source the parts, and finished the job promptly. Knowledgeable, polite.....and left nothing to be desired with his work. Granted it is limited experience with Lenny and crew, but why would we not recommend him? I suggest that you keep him in mind for your next plumbing issue. Judge for yourself and you too can recommend his services to our friends and neighbors.

On time, great work. They called when they were running 10 minutes late!…read moreA reliable plumber is a good thing to have.

Jim and his crew are professional, timely, and knowledgeable. Their prices are fair and their…read moreresponse time is quick. Best plumbers servicing CT.

This company was fantastic back when the owner actually came out to do the work…read more.. I had a new kitchen counter & sink installed, and the contractor said they never install the sink (mine is a regular, simple drop-in) because plumber's prefer to have the room to work. Paul the Plumber sent a young kid out, who announced that they don't install sinks. Well, after calls to their office they agreed to drop in the sink, and charged me MORE than the cost of the $300 sink for less than 1/2 work. I also wasn't expecting them to say that they will only replace all of the piping so they can guarantee it, so the whole bill came to around $1000. Next thing I know, there's water all over the place. So they send the same kid out and it turns out that he didn't cap the drain for the dishwasher (which hadn't been installed yet) so he rigged up something. In the meanwhile, the same kid fixed the hot/cold water valve on my downstairs shower, and somehow ended up breaking the entire shower head off the wall, and cutting a huge hole in the wall. He also snaked the upstairs tub. Guess what? More water under the kitchen sink. So I checked to see if the plumbing license on the website is still valid (which it is), but it certainly isn't for this kid. So I called and told them about the water under the sink & asked for the kid's license #. She said she'd get back to me with the #, but instead sent out another guy who DID have a license. Turns out the unlicensed kid capped the drain incorrectly and he didn't screw down the sink drain correctly either, which is why water was leaking everywhere. And as for the tub? The kid managed to screw that up too so the drain stopper didn't work any more and I had to pay another plumber to fix it. The upshot? This is the place for you if you want some unlicensed, unsupervised kid doing your work.

We called Paul the Plumber to unclog the kitchen sink drain and repair a leaking toilet. Craig was…read morevery knowledgeable, personable and fast completing the jobs. Pricing was very fair and will call them again when we need them. Madeline L.

Had a great experience with Decolas Plumbing. Hot water valve broke and couldn't shut water off…read more Called Rich explained to him what happened. Sent him some photos. He then gave me an estimate for the repairs and gave me an appointment for the following day. They arrived on time and did the repair it looks beautiful. I would recommend Decolas Plumbing to all my friends and family.

Used to be good. Founder turned over to son and it's gone downhill…read more It's like the workers just don't care.

10 years ago, the Hurlburt Bros. replaced our 1970s-era oil burner with a gas furnace. Al…read morerecommended not getting the most expensive models -- rightly saying that the extra cost wouldn't be recovered by the moderately higher efficiency of the super-high efficiency models. Same for the water heater. They did the job with old-school black pipe instead of the crap most plumbers use now. The cost was fully 1/3 the price of the most expensive bids. It was a beautiful job that -- now 10 years later -- still works perfectly with zero maintenance. We're delighted with their work and recommend Hurlburt without reservation.

Al is terrific and unlike other plumbers I've dealt with, isn't out to rip you off. Removed my oil…read moreburner and replaced with gas furnace. Beautiful, clean job. Same goes for the water heater he did after that. He's an artist.

These guys are our go-to, ever-reliable pond guys. They clean it, they maintain it ( not much is…read moreneeded) and they are wonderfully responsive when a small crisis occurs . We feel lucky to have found them and after 14 years, we know our pond is in good hands!

Am a happy customer. The pond was originally built by Ted over 20 years ago. I have been cleaning…read moreit myself for years, but as time went by, sludgy dirt built up at the bottom I didn't know how to get rid of, a few rocks fell off the edge, I could not keep up with the work by myself, therefore, asked Ted for rescue operations. Ted's crew showed up, repairing and restoring my old pond. The crew were professional and courteous, and cleaned up mess before they left. The pond looks brand new now. Thank you! One drawback: You need to leave quite a few messages and emails until Ted responds. Don't give up...