I must say the Manger does an absolutely fantastic job at keeping saltwater fish. I'm an…read moreexperienced saltwater keeper. I don't say this for most chain businesses but the tanks look amazing. More importantly the saltwater fish look very healthy. I understand that there is algae on the glass due to the lightning for customers to view. But exceptional job!

I had one of the worst customer service experiences I have ever had at this Petco grooming salon,…read moreentirely because of the store manager, Alejandra. I brought my dog in for her scheduled grooming appointment. She had a small amount of matting, which I acknowledged from the beginning, and I had absolutely no issue paying the additional dematting fee. My dog is professionally groomed every month, and she had actually been groomed in New York just two weeks earlier. There is simply no scenario in which she went from a normal grooming to being so severely matted that shaving was the only humane option. Instead of assessing her properly or discussing reasonable alternatives, Alejandra immediately insisted that my dog had to be shaved. It felt as though the priority was finishing the appointment as quickly as possible rather than providing the service I had booked and paid for. What made the experience unacceptable was not just the disagreement about grooming. It was the way I was treated. Alejandra told me that I was a bad dog owner and implied that I was hurting my dog. That was incredibly disrespectful, completely unprofessional, and factually inaccurate. My dog is groomed regularly, receives consistent veterinary care, and I specifically brought her in to address the small amount of matting before it became a larger issue. Shaming customers instead of educating them is not acceptable. To make matters worse, after refusing to perform the appointment I had scheduled, she asked me to come back to the store in person to schedule another appointment. She had already wasted approximately 40 minutes of my time, refused to honor my existing appointment, and then expected me to invest even more time because of a problem she had created. I left, booked with another groomer, and they had no issue caring for my dog appropriately without resorting to shaving. A manager sets the standard for customer service. If this interaction reflects the leadership at this location, I would strongly recommend taking your pet elsewhere. Pet owners deserve honesty, professionalism, and respect, not insults and unnecessary ultimatums.

The nicest helpers! This place is like Disneyland for my dog. She gets all her needs met here…read more Please, parking spaces are a little tight.

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

After just two months of training, the difference in our dog Spoon has been incredible. We can't…read morerecommend her highly enough. When we started, Spoon could be unpredictable and we weren't always sure how to help him succeed. Through her guidance, patience, and consistency, he's become a much more confident and well-behaved dog. He now follows a routine, responds to commands, and has successfully transitioned into her group walks twice a week. What impressed us most is how in tune she is with dogs and their behavior. She has a natural ability to understand what they need while also teaching owners how to communicate with them effectively. As first-time dog owners, that support was invaluable. We're so grateful for everything she's done for Spoon and would highly recommend her to anyone looking for a knowledgeable and caring trainer.

We worked with Janelle to help our three-year-old rescue who was showing some reactivity with other…read moredogs, and to reinforce basic commands like sit, down, and leave it. She brought a few dogs from her pack to one of our training sessions and walked us through a structured desensitization exercise, which was incredibly effective. After just one session, we saw a clear improvement and have had very few issues with our dog outside since. Janelle is straightforward, knowledgeable, and clearly understands dog behavior. We appreciated her practical approach and the results we saw so quickly. We'd absolutely recommend her if you're looking for real progress.

wide variety of pet supplies--food, toyes, harnesses, etc;…read morefriendly and knowledgeable staff

This lovely pet store has a couple of resident felines, and excellent staff who care about what…read morethey sell. And they have a LOT of varied toys for your furry friends and all kinds of food and fun accessories too. Back in early April, shortly before adopting the two cats we have now from the KitTea Cat Lounge (another great place!), I stopped in here with my husband to buy some toys for our then 8-month-old, formerly-feral kittens, Nate and Anna. We rechristened them as Bernie (bigger, grey fur) and Ruth (tiny, black fur), renamed in honor of Senator Sanders and the mighty RBG. They go crazy for these rabbit-furred and feathered creations. I feel a bit torn, as I've known some very cute bunnies, and birds for that matter, but with these two cats who chow down on all forms of carnivorous delights, I sigh and let them have at it. I actually bought three of these toys at one point, and one vanished and has never reappeared. I suspect it might have been eaten, though that seems unlikely, but who knows? The cats seemed both fine after, so all's well that ends well? ;-)

I don't have a dog, but I've been in here a few time with friends who do and the service is always…read moreamazing. Really cool curated, store of dog food, dog, accessories, treats, toys, beds, and cat stuff too!

Fancy pants pet boutique!…read more This store was such a delight to peruse and they have a store cat who was quite fetching. Everything was so aesthetically pleasing to the eye and the toys were cute and quirky. I wanted to buy all the cat toys but oof got some sticker shock with some of the prices. These toys don't come cheap. Maybe come here after getting your paycheck because I can see the cat toys and treats easily adding up to quite the pretty penny.  In spite of the high prices, I got my kitties the crinkly tequila bottle and my one cat loves it and it brings me a lot of joy watching him chew on his li'l tequila bottle. Totally worth the price! The worker here also gave us a few kitty treats to go which was a nice surprise. Love the selection of items here! I also learned they have a website where you can buy their goods in case you don't want to go in store.

This review is for the staff only, not the veterinarian. We…read morecame in because our dog has urethral stones and needs surgery. After checking in, we were brought back and the doctor came in within minutes. Unfortunately, his bedside manner was extremely cold and non-empathetic from the start. He attempted an ultrasound and immediately told us our dog needed surgery that same day or his bladder could burst and he could die -- but then said they were not equipped to perform the surgery. The only other option he presented was euthanasia. Our dog is only two years old, and the way this was delivered was very blunt and alarming, with no compassion or reassurance. At one point, he even commented that these dogs are "cute but very expensive" and that we should be prepared, which felt insensitive given the situation. He provided an estimate for surgery but still said he couldn't perform it and couldn't guarantee availability for Monday. He also gave us pricing for euthanasia. The entire interaction lasted about 10 minutes and left me feeling overwhelmed and distressed. That said, the front desk staff completely changed the experience. As I walked out visibly upset, Arianna and the other team members immediately stepped in with kindness and empathy. They took the time to talk with me, provided helpful information, and referred us to another hospital that might be able to help at a lower cost. Their compassion truly made a difference in a very difficult moment. If you're looking for empathetic bedside manner from a veterinarian, I would suggest looking elsewhere. The doctor was disappointing, but the staff deserves recognition for their care and support

Great service and care. They always treat my dog and I so well. When I was low on cash, they showed…read moreme and my dog compassion. I am forever grateful for the SF SPCA

I adopted my precious fur puppy here! This was my first time adopting after decades of purchasing…read moredogs from breeders (yes, I know, adopt, don't shop). In my particular case, I was looking for a small, hypoallergenic dog, which was difficult to find. After months of checking their adoption page, I finally found the perfect puppy who fits so seamlessly into our family. She is incredibly sweet and transformed almost instantly after coming home with us, from a shy, shivering little pup to an absolute terror in the best way possible! The staff was wonderful, helpful, knowledgeable, and very informative throughout the entire process. I also appreciated how thorough they were, providing all the supplies we needed for the first few days and taking every precaution to ensure a smooth transition. On top of that, the facility was clean, organized, and clearly well cared for. We're so grateful to have found our newest family member here!

SPCA is the best adoption facility in the area. I adopted my sweetest best friend of almost 9 years…read more(adopted her when she was age 19, be in my early/mid 30s. First cat on my life. Always more of a dog person. But I was worried because of her age she might be on a shortlist for something trickier - especially after first coming to animal control and gaining 4 pounds. But we took to each other immediately. And she seemed to be one sweet healthy cat attached at the hip to me, attached to my people, and patient with dogs and cats in the house for sitting. Have been crushed since but thank you ASPCA tor everything. Even after years I together and tons of water bowlers, routine, cuddles, play time, and a two bedroom with a full kitchen, bathroom, and living room, a litter robot, cat trees and plenty's of scratchers, I discovered she had kidney disease (CkD) at age 18, she lasted another year.

Having a PetSmart here has been okay, but nothing stellar. The private training lessons were pretty…read moresolid. There were always problems, though, and now this location will be closing in nine days. Items are overpriced for a PetSmart and for this locale. I mean, it's not George or Mishka's. Customer service was always tough to find on the floors. The groomers were not the most professional. I wondered whether many of them were new graduates or perhaps still in training? I noticed a lack of confidence, technique, and approach with my 14-pound Rat Terrier. This store has a huge footprint at City Center, and that's got to be expensive to rent. The combination of the issues I mentioned above--especially the lack of customer service and responsiveness--is likely a huge contributor to the impending closure. I never used this store as my primary resource; it was always a quick back-up for when I couldn't get to Pet Food Express, Pet's Corner, or Village Pet Supplies. The closure won't be a ginormous loss in that sense, but if you live near here, you may feel the absence. The good news is that the nearby Trader Joe's, and especially the Target, have good pet sections.

I bring my dog, Frankie here every 2 months for her grooming. They do such a great job! Frankie…read morelooks so good with each cut. Thanks PetSmart Frankie's fresh cut

The cat toy I bought here is high quality, made in the US, and is my cat's new favorite. Store…read morelayout is nice and the employees are friendly. Will definitely come back :)

Love this pet store. They have lots of brands that I can't find elsewhere. My current favorite for…read moremy two senior dogs is Carna4.

Our frenchie was stubborn, and the only place she'd let cut her nails was Wag. She's not that…read moreactive of a dog (go figure), so it's important to trim them since they didn't wear down naturally. She only liked the Dremel-style trimmer instead of the guillotine-style, and they were always accommodating. The staff is friendly, and she loved her visits there.

The good: 24/7, friendly staff, always available, dogs loved going here. The bad: management has…read moreterrible customer service. After coming here weekdays for 9 months, one Monday afternoon a staff member brought our Frenchie out and as I was transitioning him to our harness, she reached her hand out (without asking me) from behind him and got bit (very minor skin break.) Management tells me Tuesday evening that we couldn't come back for 10 days but that a safety committee would review on Thursday. No call, so I would call daily (awful phone system fyi!) and only get front desk staff who would "go ask management" only to say keep calling. Would have been nice to explain what happened to management from my POV but they never talked to us again. And they only made their decision after the 10 days was up and never made clear their process. We were hoping to go back but given how we have been treated, we are happy we found an alternate provider.