My entire set of claims, my first ever to this pet insurance company after ~5 years of holding poicies for 2 cats, were denied in full by the company. When today, I asked their customer service representative Jen about the lack of their coverage for flea probems, she trotted out an unwritten new story for me that insisted "we do cover for fleas, but only if the owner can prove they had been using monthly flea prevention for at least the last year and can provide receipts to prove it"...LOL, in other words, knowing there would be incredibly fewer claims, and demanding remarkable adherence to an unwritten policy, they would only then consdier reimbursement from what they call a pestilence flea problem..... here is what the policy terms state re flea coverage, actually, uder the exclusions section: "Treatmentsorpreventivetreatmentsforparasitesorconditionsrelatedtoparasites(internalorexternal)unlessthereis no preventive medication for the parasite including but not limited to: i. Heartworms. ii. Fleas. iii. Ticks. iv. Roundworms. v. Tapeworms. vi. Hookworms. " and regarding exclusion on any dental and teeth claim, here are the words used in te policy: "6. The cost of any treatment for oral health, including but not limited to dental disease, malocclusions and deciduous teeth, where clinical sign(s) (including, but not limited to, tartar, gingivitis, pulp exposure or halitosis) were observed prior to the effective date of the policy or during the first fifteen (15) days beginning on the effective date of this policy. " LOL, this is patently ridiculous, and the company knows it but unethically practices their business, since teeth/gum treatment is typically done not at the first sign of a problem, but when the problem merits the risk:benefit of potentally lethal anesthesia for the animal If that is not unethical enough, LOL again, Petplan excludes from coverage any prior dental care, or, incredibly, any routine or preventative care to prevent advancement of dental or any other illness as follows in their exclusions section: "6. Routine and preventive care, including but not limited to: i. Vaccinations (and vaccine titers and nosodes). GPTM 050 0316 8 of 14 © 2016 Fetch Insurance Services, LLC ii. Preventive medications (including those for heartworm and flea and tick prevention). iii. Routine examinations. iv. Dental prophylaxis. " And on top of this, and the fact that their exclusions state in print that for any signs of "illness", the pet must be seen by a vet within 48 hours to avoid exclusion of claim (!?), there is the following unreasonable and unethical language in the exclusions section, which allows them to worm out of paying on a vast array of potential claims: "vii. A pet less than six (6) years of age must have undergone a complete examination by a veterinarian within the twelve (12) months prior to the effective date of the policy, or within thirty (30) days following the effective date of the policy. A pet age six (6) years or older must have undergone a complete examination by a veterinarian within the thirty (30) days prior to the effective date of the policy, or within thirty (30) days following the effective date of the policy. Your failure to have a complete examination of your pet may void the policy. If voided, the policy premium will be refunded." of course !...........LOL, if the amount claimed for a serious illness is higher than the premium and yearly deductible ($500 yearly for each of my 9 year old cats), they have the option, if you miss this tight deadline for unreimbursed veterinary care services on essentially your well pet, to simply void your policy, returning just the premium to you read more

I had called in to ask some questions about my account. My wife had called in a day earlier about a claim for my son Butch. Apparently our insurance had expired on 12-2011, so she left me the paper work so i could call in the following day to see what had happend being that i was on an auto renew once a year on my CC. So i get a rep on the line and give him my name and before i can ask a question he is asking me do I want to buy a new policy. I say i have some questions about my account. Now he knows i no longer have insurance and he knows i am going to ask Y. So i ask for the CC account I have on file and ask for the CC # as well and then ask for the expire date. The whole time this guy is being very nasty and unwilling to give me the infomation I am requesting. And than has the NERVE to tell me that I am Yelling at him and that he is not going to stand for it. (VERY DEFENSIVE) being that i never rasied my voice. I had to ask for everything I requested over and over because he would not just give me the answers to my questions. Instead of just saying your CC on file is a MC card the # is and the Exp Date is. He made me ask what card it was, what the # was and what the Exp date was. This is in no way being helpful to a customer and the defensiveness scares me a little its almost as if he was trying to hide something. As far as i can remember I had recevied an email a while back and updated my Exp date. (i will find the email) So there should have been no problems. But i guess not. I NEVER received a LETTER in the Mail nor a PHONE CALL from Pet Plan. In there defense i did stop checking the email address so I was not seeing any email from them but that is hardly the ONLY way to get in contact with a person who has a insurance policy with your company. You would think that if the person is not responding to emails maybe there is a PROBLEM and try to mail a letter or pick up the PHONE. I MAY OR MAY NOT HAVE HAD INSURANCE AND THAT IS FINE AND UP TILL THIS POINT I LIKED THIS COMPANY BUT AFTER THIS PHONE CALL I WILL NEVER GO BACK. ALSO I WILL BE SHORE TO CC THE 3 OR SO THOUSAND FRIENDS, FAMILY AND CO WORKS ABOUT THIS PET PLAN COMPANY AND THE PEOPLE THEY HAVE REPRESENTING THEM. So basically they lost me over an a__h__e who answers the phone for them. Dude whoever you are you need a different line of work, I am sure I am not the first to leave because of you. read more

My partner and I adopted a French Bulldog puppy (Preston Jake) back in May 2015. We adopted him because we had to put our 16 year old Pomeranian down due to kidney failure. We had another 5 year old chi/rat terrier mix named Chester and we wanted him to have a buddy to be with while we were at work. At the behest of our dog sitter, who suggested PetPlan, we got a policy for the Frenchie puppy and we also covered Chester ($200 deductible for each new medical issue and we are responsible for 20% copay for each claim and $10,000 cap per policy year). That was the BEST decision we ever made! In May of this year (2017), we came home from work and Chester was hiding under the kitchen table and his back looked hunched and crooked. We rushed him to a 24 hour emergency vet clinic and he was diagnosed with Interverterbral Disc Disease. By the time they operated on him, he had lost all feeling from the herniated disc back. The surgery went well (PetPlan covered 80% of the cost of the surgery $6,000.00) and after 3 weeks started him on Physical Therapy (which PetPlan continued to cover 80% of the cost). We did not like the care he was receiving at the first place (he just was not progressing and the surgeon told us that he would probably never walk again) so I checked with PetPlan and they said they would cover a second opinion. So we brought him to another facility with state of the art PT. That was the second best decision we ever made! Luckily, the policy renewed between the surgery and the second opinion so we started with a clean slate. Chester spent two weeks in intensive Physical Therapy Boot Camp at the facility and has been enrolled in 2x per week physical therapy sessions which include TENS, ESTIM, Hydro-therapy, strength exercises and acu-puncture. It is now mid-August and Chester is able to stand while eating & drinking, he can walk now too but still easily tires but has made such progress, we are thrilled! Thanks to PetPlan, because we are not sure what the outcome would have been if we did not have this insurance policy! If you have a pet or are considering a pet I highly recommend that you have them insured with PetPlan because you never know when an emergency will happen! Sincerely, C&C Amityville, NY read more

We love PetPlan. We adopted our dog in June of 2012, as he was a rescue we were initially concerned with his medical state. We took him to our vet who gave him a thorough exam and a clean bill of health. He was perfect. Right down to his shiny teeth and gums! A few months later we decided to take out some pet insurance for him - just for the peace of mind. We obtained a few quotes and ultimately went with PetPlan as they were the most comprehensive for our budget. Their customer service was terrific and we all reviewed the medical report from the vet. With his clean bill of health and no pre-exisiting conditions, we were able to get the plan we wanted and the peace of mind we needed. We made one small claim in 2014, with no issues, but mostly hadn't used the insurance. That was until November of this year (2016). We noticed our little man was super lethargic and losing his appetite. We decided to take him to the vet and have him checked out. A series of tests and x-rays later we were told he had a severe blockage in his urethra and had to be rushed in for emergency surgery (we live 3 hours from the closest major city) that day. When the vet told us what the cost of surgery would be we didn't even hesitate as we had looked through our plan docs and new it would be covered. He went through 2 days in the emergency hospital and a 3 hour surgery to remove 7 large bladder stones, remove crystal formations from the bladder and repair the bladder itself. The whole ordeal took 3 days and over $5,000 but we had our boy back and healing. We submitted our claim and after our deductible and co-pay, absolutely everything was covered. It was a reimbursement of over $4,700! Coverage like this makes it so easy to save your pets. I would never want to be in the position of not being able to afford the care our little man needs! Thank you PetPlan - I hope we can go another 4 years without needing to use you, but I'm thrilled with how easy it was and how much stress you were able to take off our shoulders during that though time! read more

After hours of research, we decided on Petplan coverage when we brought our new puppies home about a year ago. Our priority was to get the puppies covered from the outset so that when they are seniors, the insurance would be there when we really needed it. Unfortunately, we have had to use the coverage already -- and fortunately, we have discovered that we definitely made a great choice when we enrolled our pets in Petplan. We found ourselves at an emergency ER when our German shepherd became lethargic and suddenly stopped eating and drinking. That turned out to be the tip of the iceberg. Less than two weeks following emergency surgery for an intestinal obstruction, she developed intestinal torsion (twisting). After becoming one of the less than 1% to survive intestinal torsion, she developed a drug-resistant E. coli infection. Throughout our ordeal, Petplan was there. The costs were such that we would have lost our puppy. But I didn't have to worry about that prospect. I focused on coordinating our puppy's care, submitting our claims as efficiently as possible, and learning more than I ever wanted to know about the intestinal system of canines. We received reimbursement for our first claim within two weeks of bringing her home from the hospital. Although we experienced some administrative glitches in some of our related claims (reps did not receive all of the documents sent in a single email), "Happiness Manager" Brody Gimbel worked closely with me. He called the animal hospital on our behalf to ensure we had complete medical records, worked with a supervisor so that I could be assured that the claims were complete and ready to process, and personally sorted through all of our paperwork late one Friday afternoon -- all with a professional and helpful attitude. So many times when dealing with various companies, it seems employees can hardly wait to tell you that they can't help you. Brody Gimbel and the others we have dealt with at Petplan have been all about doing what it took to address my concerns. read more

Petplan came through for us in a difficult time. We had heard from friends and family how expensive pet bills can be, so when our pup Aggie joined our family, we made sure to sign up for pet insurance. Although she was only 7 weeks old, we wanted to go with a trusted provider, with a strong underwriter, that offered comprehensive coverage for breed specific conditions if need be. For just over $30 dollars a month, we had peace of mind that if anything ever happened to her we wouldn't have to make a tough financial decision, we could just get her the best medical care possible. Like all insurance, we hoped we would never have to use it, at least not until many years later. Out of the blue, less than three years later, Aggie was diagnosed with Lymphoma. We were given a prognosis of 6 weeks without treatment, or many months of quality of life with chemotherapy (CHOP). The vet provided us with the chemotherapy protocols: $15,000 over several weeks. Sitting in the vet office hearing this news brings it home the value of pet insurance. It would have taken us over 40 years of premiums to save that amount. Having the insurance meant that we could start treatment the same day. Within days the cancer receded. The treatments had allowed our son to grow up with her, and for Aggie to play on her favourite beaches throughout the summer, until the time came to say goodbye. We made over 40 claims over the course of Aggie's treatment, and not once was there any issue over a reimbursement. Each time we called, Petplan staff were empathetic and efficient. Particular shout out to Taylor, who took ownership for helping facilitate the final and largest claim, which was over $5k. Your information and updates made the process seamless for our family at a difficult time. So, to everyone at Petplan, thank you for offering this service to pet parents. Insurance makes a difference to lives and allowed us to give Aggie a wonderfully joyful year and the dignity and comfort she deserved when she needed us most. Oliver read more

We were blessed to have our doggie daughter, Keegan, Join our family when she was 8 weeks old. A friend of the family recommended that I look into pet insurance when we brought her home. After scouring the internet for options and reviews, I went to consumer reports. Pet Plan was at the top of the list and (at the time) 2nd best wasn't even close. When Keegan was 3 years old we got the news that she had a Mast cell tumor, a cancer that was common among ridgebacks and could be fatal if not treated. We immediately responded. Pet Plan was there. Over the last 5 years, Keegan has had 3 more surgeries for Mast cell tumors totaling more than $30,000. Pet plan insurance has made this entire process as easy as possible for us. Without the worry of financial burden, we have been able to care for out pet the way we would any other member of our family. She is 9 years old and has just recovered from her 4th major surgery. She is resilient, tolerant and loving. She handles these situations with grace and dignity. She is now a strong survivor with a bright future because of her stubborn persistence and because of Pet plan. They Have afforded us the ability to take the necessary treatment to ensure a positive recovery. We are incredibly lucky. I have constant contact with employees of Pet Plan who've had contact with us through the years. I often remark that our pet's insurance is better than our own. We would not continue through this life with our pet or the next without Pet Plan. We consider every member of Pet Plan that we have had the pleasure of communicating with, a member of our extended family. Kind Regards, Jesse McNeil read more

WOW! I must start by mentioning the name of the representative who took the time to take on my claims. Leah Leslie is her name and anyone whom lands a phone call with her is one unknowingly, lucky person. On the past weekend myself and my partner noticed out 10 month old puppy not using his hind left leg, which we grew gravely concerned about. He's a rescue and quite rambunctious if I do say so myself, so we registered for insurance just last week. What timing! However when we brought him to the emergency on Monday I was devastated to hear that we needed surgery immediately. Being a first time dog owner who lives downtown Toronto, I did not anticipate that I would need such a large amount of money at my dispose so soon, my mistake. I had called PetPlan in a panic and grew concerned as I began to receive estimates as per his surgery. I left the call in a fuss but a few moments later my phone rang and it was Leah. From that moment on she took charge of the situation, upgraded the policy as we were able to, got all the documents required to me in no time, and then even went on to personally handle the pre-approval for his surgery; which was expedited so quickly that just 5 days later, he is already in his procedure. I cannot begin to explain how big of a leader Leah is and how much stress she was able to dilute the situation of. Her service and speed is impeccable and I do hope to be privileged in having her service my family again. I recommend PetPlan to any individual who cares deeply about their fur baby, but who also cares about the quality of service they receive. Thank you Leah, and thank you PetPlan! read more

This company is top notch. there is a phrase in insurance that says "Insurance sucks until you need it". I had 2 dogs that passed away from cancer over 6 years ago but they were 12 years old and had a wonderful and fulfilled life. I had my absolute favorite Noah who was 5.5 years old out of nowhere get tummy issues and then within a few days could not use his hind legs. I had to take him to a neurologist specialty hospital in Lewisville, TX that was top notch. It turned out he had cancer in his spinal cord and major kidney issues and i NEVER had any problems or ANY indication of issues in the pass. I had to unfortunately end his suffering only 2 weeks after his initial symptoms but only 10 days where he actually got better before a sudden drop cost me $16,000. I visited him 2 times a day with a friend and saw many people leaving after being told bad news and was BEYOND grateful i had the hind sight to get my little prince covered with Pet Plan and did and compared them with A LOT of other companies. Bottom line- they covered EVERYTHING they said they would as this is what insurance is for, unforeseen circumstances. NOT to pay you back for the yearly shots ( which they may do i never bothered). this company will ALWAYS be on the tip of my tongue when i talk to anyone with an animal as how would you feel if you family member was very sick and you didn't think enough to get them covered because you will do it "tomorrow". Beyond grateful for Pet Plan for giving me the opportunity to spend more time with him before saying goodbye. Wayne read more

We have policies for our dog and cat. Overall, we have been very happy with our service and coverage from PetPlan. Our premiums did increase with the new PetPlan underwriter, but we still feel the value and service are well worth the cost. Every PetPlan staff member we have interacted with has been very kind, prompt, and professional. Most recently, we had a wonderful experience with Happiness Manager, Adriana. Adriana helped us to initially file a pre-authorization form for our dog's scheduled surgery - she even expedited the process as the surgery was coming up very quickly. Once we filed the actual claim, Adriana continued to be a huge help. She was again able to expedite our actual claim and keep us posted on the status. A few days after the claim was processed, we had a follow up question. We weren't exactly sure of the department to contact, so we started with Adriana as we were confident she would be able to point us in the right direction. Not only did Adriana direct our question to the appropriate department, she completed the process immediately and even called us the next evening once she had a final answer! Adriana is a wonderful representative of PetPlan and we are so grateful she took such great care of us (and even checked in to see how our dog was doing after surgery!). She was not only helpful but proactive, and it helped to make our whole claim process go smoothly and reinforced how happy we are with our decision to stick with PetPlan. read more

I love Petplan. I have two Yorkie mixes that are the love of my life. After I paid $1,300 for an overnight at the emergency vet, I realized I needed insurance. I choose Petplan because; - They had the best prices overall compared to the many other options I researched - They offer several different coverage plans as well as you can adjust your deductible which lowers your premium - They cover hereditary diseases, which a lot of pet insurance companies don't Every time I've had to call them over the last 4 years the agents have been the most pleasant customer service representatives I have ever spoken with. They are friendly, show a genuine concern for me and my pet, are courteous, and extremely helpful. Their phone number is always on the upper right hand corner of the screen on every page of their website! I really appreciate that. Try finding Amazon's phone number on their site - dang near impossible. I cannot say enough good things about this company. My dogs were rather young when I started with Petplan and so I've been fortunate that they've been in quite good health and not had to file a lot of claims, but that's how insurance works. We never know what could happen. A serious visit could be devastating to my finances, and I never want to be in a position not to do everything I can for the health of my boys because of money. They are everything to me. I feel completely comforted by having insurance that will cover a major event. read more

I rescued 2 kittens last June, upon bringing them home I made sure to get them covered with PetPlan. Thor and Loki are not quite a year old yet and they are my whole life. Over the last 3 months Loki has been in and out of the vet's office trying to figure out what is wrong with him. His lymph nodes have been swollen, he runs a fever, and has had to fight off multiple infections. He has had 2 surgeries and been on several medications. Loki is not out of the woods yet, he is currently on steroids and antibiotics to help him kick the latest round of swelling. PeyPlan has been their every step of the way. They have even contacted my vet when they need additional information, making it even easier for me to process his claims. They say that claims will be processed anywhere from 10 to 14 days, but mine have always been processed the next day and a check sent to me shortly after. And further more they actually care about Loki and how he is doing. They really go above and beyond in their customer service. They realize that any time you have to submit a claim something is wrong and things are probably stressful for you, having them in your corner is one less thing to worry about because you know they will do everything they can to make sure the process is smooth on their end. If you don't already have pet insurance I suggest that you get some. And if you do then I suggest that you switch to PetPlan. read more

I can't say enough about how happy I am that I took out PetPlan insurance policies on both my dogs. I have never had to use it until last week when we had an unexpected emergency with an abscess in my dog's mouth. We ended up at the emergency hospital with a surgery and two night stay that cost $5,300. PetPlan is reimbursing me $3,840.48 of that amount! My customer service representative named Kavi was so wonderful and patient and helpful. He really cared about my dog's condition and even called me on the weekend to let me know that because it was such a large amount he expedited it through the system and my check will be in the mail today (4 days after my initial contact with PetPlan)! I had other insurance on previous dogs that was horrible with a set amount on what they would pay for each procedure no matter what you happened to pay. I think people need to read their policies and understand what their portion of a claim might be with the deductible and coverage they choose. PetPlan makes it easy with an example calculator right on their site. I am very thankful that I have my policies with PetPlan and can be confident that they will pay claims without dispute within the parameters of my policy. Kavi really took the burden of worrying about getting the claim taken care of in the most professional and caring way. Thank you Kavi and PetPlan!! read more

I've had Petplan since my pup was 4 months old, and I couldn't be happier! When I first signed up for the pet insurance, I have to admit I was skeptical. Insurance companies (at least for humans) are always a pain when it comes to claims, and you're always left feeling like you're fighting an uphill battle to prove you actually needed the service, as opposed to say, getting surgery for fun. This is definitely not the case with Petplan. As long as you follow the simple guidelines, they deliver exactly what they've promised. On top of that, their Customer Service is amazing. I recently renewed my policy, but the new plan didn't reflect on the Petplan website. I chatted with Katie M., and she was super helpful. She took ownership of the issue, and really went above and beyond to make sure the issue was resolved, and that all of my questions were answered. It's great people like her that make me stay with Petplan year over year (I'm in my 4th year with them, and have never had an issue!). When unfortunate situations happen to our pets, aside from it being a difficult time emotionally, we're also left with a very tough decision because of the financial burden, but Petplan definitely takes away a lot of that stress, knowing that I'll be able to afford whatever it takes to keep my loving pet happy and healthy. read more

I wanted to take a moment to express my deepest gratitude to "Happiness Specialist" Nick Burns from Petplan. My cat Esther Rachel has a policy with PetPlan and it had expired due to an old credit card I had on file. We had moved, and I was a bit out of sorts with work and home life that I did not get around to updating this. I finally called this morning and had the sincere pleasure of speaking with Nick. He not only had the patience of a saint with me, but he was funny, sincere, helpful and kind. He took time with me to explain what plan would be best for me and Esther Rachel, and what types of avenues we can take right now to cut down a higher cost if I needed to. Although the premium is higher than I'd like it to be, it is something that is good to have because like us humans, our pets can get sick, and it can truly wipe you out. Insurance is necessary for humans and animals. I would do anything to protect Esther Rachel's health and feel blessed that I can provide her insurance. People like Nick make it that much easier as well to know that you have a kind, caring customer service team member that has your back and is there to help you with a smile. I had a lot of updates to do to my policy and Nick took his time with me and was a pro. Thank you Nick and PetPlan :) Annemarie and Esther Rachel Palmer read more

My Dog Zoe was recently diagnosed with Cancer. The news itself was so difficult to hear. She needed immediate surgery and would be taking chemo afterwards. The pain and stress that accompanied her diagnosis along with the questions around treatment and cost. Were at first overwhelming. I am very happy to say that is has been working out wonderfully. Her surgery went with out a hitch and she has improved tremendously. I want to send a profound thank you for the wonderful customer service and warm caring support I received. I would like to recognize one specific Pet Plan employee "Katie Miller". She made it possible for me to focus my attention on the decisions that were best for Zoe and myself. She explained the claim process I needed to compete for my Pet plan pre-authorization and subsequent claims, then personally followed their progress. She requested and submitted the additional request for paperwork and information and kept me abreast of the progress. Thank you Katie - Zoe and I both truly appreciate the time and effort you put forth to help us through this journey. Its the people that represent a company that give it the reputation it deserves. You've gone beyond the normal level of customer service and in doing so raised the bar immeasurably. Thank you!!! read more

BEST insurance for my furry children I ever had. I have been with Petplan about 11 years now, starting with two dogs that are no longer with us, and for our current two Rough Coat Collies.I always had insurance for my furry kids - past and present. Their coverage is "excellent", they do not "nickle and dime you". They review claims and pay very fast. Generally from the day I fax the claim to the time I receive payment is about 10 days. For Pre-Authorization which I needed a few times --- they are fast, I received approvals within 5 days, and they approved the Medical services needed, no issues. My plan is 90% reimbursement for non specialist, 80% specialist. I needed the services of a specialist, and ---- received 80% for all claims, no issues what so ever. Their online chat is excellent --- quite a few times I had to chat instead of a phone call, due to my environment, and they are always very helpful, efficient with the online chat, this is a great option. I had a chat with Katie M. today, and a few times in the past - she is always very helpful, pleasant to work with. Petplan --- continue with the excellent service, my wife and I are 100% satisfied. We have no issue with the cost to cover our two boys as we know the quality of service is excellent. Thanks, Bob P. read more

My experience with PetPlan has been fantastic so far. Of course, you hope to never have to use insurance but I must say they have delivered every time we needed them to. They have paid out claims as promised with no hassle - every time. I have to say that they have gone above and beyond my expectations so far - I want to make a special mention of an associate Gina, that I recently had the pleasure of assisting me with a claim. Gina went well above and beyond my expectations in spending many days chasing down a provider for my dog's medical records from the visit. Even when the provider mistakenly sent a fax that they did not recognize my pet, Gina followed up with me so that we would figure out the next steps. I must say I totally expected a quick one-liner from PetPlan stating that they had not received all documentation required to process my claim and left the rest in my hands. However, Gina took it upon herself to contact the provider directly to get this issue resolved and constantly kept me in the loop, updating me with regular emails of her progress all the way through to placing my cheque in the mail. The amount of time and struggle she saved me is amazing and I recommend PetPlan whenever I get the chance. A big thank you to Gina and PetPlan! read more

They changed the terms of my dog's policy after having coverage for the last 8 years. I had her covered at 90% with a $400 per condition deductible. They will now only pay 80% but I was told the good news is that her premiums will go down. I accepted the fact she would have a per condition deductible when the company had to get a new underwriter several years ago. I didn't like it but the plan was OK and met our needs. They gave me the option to choose her coverage. She has not had any claims in the last year but someone at PetPlan reviewed her coverage and said that was the most coverage they could offer. They could not tell me who that "someone" was. But, the good news, according to the person I spoke with, is that she will have continuous coverage. They like to use the term "good news" when it really isn't. I am paying PetPlan over $225 a month for coverage for 3 dogs. PetPlan used to pay claims very quickly but now they seem to drag it out for as long as they can. One of my dogs had a claim in the fall and they came up with multiple excuses for taking so long to pay his claims. They eventually paid the claims correctly but it involved multiple phone calls. I cannot recommend this company but unfortunately I am stuck with them for now. read more