I bought an insurance policy in 2020 for my dog just in case anything were to go wrong with him. I paid the year premium (almost $1,000). I never submitted any claims in 2020. I received an email that my policy was renewed for 2021 and I was getting a discount for not filing a claim in 2020. It turned out to be $200 more than the previous year. So my dog developed a rash and I had to call his vet to examine him. I filed the claim immediately. Time went by and I received an email that I needed to submit 2 years of vet examinations in order to get paid on my claim. I sent them. Then I received an email that more information was needed. They needed doctor's notes for the last 2 years. I tried to call but could not get anyone to answer the phone. So I sent the doctor's notes again. This went on several times. I never could get them on the phone to explain that they had all the notes they kept requesting. My vet bill was $400 and they finally sent me $8 for payment on the claim. I understand that wellness exams are not covered and I never filed those invoices. On this bill I had a $250 deductible that needed to be met, but they disallowed the doctor's fee. They claimed they do not pay for vet home visits. My dog's vet is a mobile vet. Her clinic and office is mobile. I do not see anywhere in my policy that they would not pay a mobile vet's clinic exam with an illness. This company is scattered, shady and handles things terribly. The worst part is a lack of communication and availability when I needed to talk to them. I wish I had read all the reviews concerning their business dealings before I handed them a couple thousand dollars. read more

Everything with Petplan is difficult. It is not clear what is required when filing a claim, and claims take a long time to review. I filed 4 claims with Petplan, and all 4 claims took 8 weeks for Petplan to conduct the initial review. Petplan then requested more information and all of my cat's treatment records going back to the shelter, which they then reviewed for another 4 weeks. Eventually, all of the claims were denied because our vet mentioned checking conditions that were treated at the shelter even though the office visit was for an unrelated health issue. My experience was that they have adopted the typical "Street Insurance" tactics of stalling processing and then denying claims which require refiling and starting the process over. read more

Very poor claims process. Claims group is unresponsive (often taking weeks to respond) and keeps coming up with requests to delay payment. I have been trying to get a large claim paid for more than 3 months and have been put off at every turn. Avoid this company at all costs - they will happily take your money but will not pay out claims. read more

We have used PetPlan as our pet insurance for both of our dogs. We have used them for the past 12 years. We never had a problem until recently. Policies and procedures have changed since new management has taken over. Its extremely difficult to have someone get back to you regarding a claim, they changed procedures and policies without notifying the customer, and overall have extremely poor customer care. We have always bought a 10 visit package from the vet for my dog's rehab. In the past, Petplan would automatically reimburse me for the whole package (deducting expected fees). Recently, I submitted a 10 visit package and after following up a month later, I was notified that I was no longer getting reimbursed until the visits were complete. After inquiring about this change, they stated some customers had been committing "fraud" and taking advantage of the situation. I explained to them I understood their new procedures, but with something like this I would expect it to be in the new policy (upon renewal) and furthermore, I would expect some sort of letter or notification of the changes that were being made. Customer service representatives were rude and told myself and my husband "there was nothing they could do." Its a shame that moving forward when we get other dogs, we will not be using Petplan. Their lack of respect and care of longtime customers has been a deal breaker. Please be mindful and shop elsewhere when seeking out pet insurance. read more

I purchased insurance for my puppy, and unfortunately 5 months later, he was hit by a car. The emergency vet was able to help him and he is fine now, but all of my claims were denied because they said that they didn't have enough of his medical records from before I purchased the insurance and they weren't able to prove that it wasn't a pre-existing condition. They basically took the money for coverage, but would never pay any claims. The app for this company is just as bad as their coverage. It never works correctly and is always crashing. I do not recommend getting any coverage from this company. read more

Fetch is the kind of insurance policy that will promise you the world, but as soon as your pet is actually sick they will do everything they possibly can to avoid payment. They will come up with obscure clauses, ask for vague documentation, argue on pre-existing condition years after the fact, and more. I regret so much signing with them as I'm unable to easily switch a provider. I can only write this and recommend you stay as far away as possible if you care about your pet. Find an insurance that doesn't look at them as a bag of pennies. read more

It is of my strong opinion not to go with PetPlan. The reasons are two fold: 1. Their IT technical systems are extremely broken, meaning you will be updating payment methods, but they will be charging you on old ones, and what shows on their system differs than what you see on yours. Their app is a joke, and also has technical limitations where it will say you don't have a policy with them while they are processing your claim. 2. Their auto payment is messed up. They miss payments, and then manually withdraw from some random date from your other payment method that you have NOT authorized. This is sketchy at best, and has turned me off completely. 3. Their customer service is terrible. I have sent emails and phone calls and their reps tell me I will receive a call the next day but will hear nothing. When I finally get to rep, they show no empathy or remorse for what is happening and don't care at all. read more

Stay away!!! Scam alert. Read all the recent reviews. PetPlan is disappointing for the below reasons: 1. The significantly raise prices for the insurance annually without appropriate notice. The get you with a low initial price, then jack it up when you're not paying attention. 2. Their customer service and claims departments do not work in sync with each other. They will email you from an "info@fetchpet.com" email saying you are missing info and if you rely back with the info...they'll will not forward to claims. You need to then forward the documents to "Claims@fetchpet.com". We will be shopping for new insurance. read more

I submitted my claim on July 18th for a surgery my dog had to have and have yet to receive my refund and it's September 12th. $1800 is a lot of money and I need my reimbursement FAST. I called once a week and for an entire month I was told my payment was coming it was just In processing. I found out this past Friday that that was not the case and PetPlan never even looked at the documents I sent. I'm so furious because I paid for this insurance for two years and now they don't even want to put in the effort to get me my refund. My recommendation is to look elsewhere for insurance! I had Lemonade dog insurance for a previous pet and they were great. I recommend them if you are looking for quality insurance. read more

This insurance is a scam. I got the policy during the pandemic, my dog and myself stayed home and do not go out side to avoid interactions with human or animal to stay safe. As a result, my dog has a gap in his vet record. However, he was all current on everything until Pandemic started. After I got my vaccination in May, I tried to make an appointment to see vet. However due to Covid, people adopted animals, shelters were empty as a result it became extremely hard to book vet appointment. Meanwhile, my dog developed Balderstone, emergency surgery costed $10k+. They rejected my claim, paid nothing, due to the gap in the vet record. They have no considerations for the world crisis, my choice of not going outside. They do not answer any of my questions and keep sending useless templated message over and over. I asked to take a look at the claim, my dog has been healthy till now, all the records before Covid are current. They do not care at all, as if they are just trying to find a reason to reject your claim. No compassion to your dog. So my dog is not covered, but they are still charging premium every month. I've asked for full refund, they ignored my message. No one has contacted me, they keep charging premium for the dog they will never cover. read more

It looks like we are not the only ones dealing with a TERRIBLE company. We are considering getting a lawyer, since they are avoiding us!! They owe us a ton of money, and have been ignoring our emails for a month now. They were so good when we joined 7 years ago. I DO NOT RECOMMEND them anymore!!!!!!! read more

Do not use this company. My dog is now seven and has had many, many medical issues. Nothing is ever covered. The wording on the policy seems so simple but once you really understand it is covers NOTHING. In 7 years I was able to use my insurance once for oral surgery....the bill was over $2000 and they actually paid $700. However, for all of the months I have paid and all the medical bills I have gotten nothing from, this has been the biggest waste of money. And they didn't tell me at the beginning that while I was only paying $33 a month that it goes up every year as your dog gets older. I was just billed $257 for 3 months. SAVE YOUR MONEY and do not get Fetch/Petplan. Simply put $40 a month into a savings account for when something happens to your pet. You will save so much more taking care of it yourself. Pet insurance is a scam. read more

I'll preface my review by saying that I realize that PetPlan is an insurance company, not a charity, but the recent premium increases are simply not reasonable. We bought a policy from PetPlan for our dog about 6 years ago. Zero claims. Over the years, the annual premium went from about $350 to about $850, which isn't too bad for a now 10 year old large dog. Well, it's time to renew and this year's quote is up to $1985 with double the deductible and lower reimbursement rate. That's a ~2.2x increase. I spent the last half hour trying to re-juggle their "new and improved" personalized plan into something that would still make some sense as catastrophic coverage and gave up. It's likely that we won't be PetPlan's customers come October. I think it was the entire point of the rate hike, actually, so it's mission accomplished to PetPlan. The bottom line is this: if you're looking for coverage for a younger pet, PetPlan is a good option. Don't expect them to be there for you when you might need them the most, though. Lesson learned. read more

Petplan Pet Insurance - "go away" renewal offer - Pet Insurance Near Me

Effective tomorrow, this company has two less pets to gouge us for and once my 3rd is done with this horrific claim process, he's gone as well. They also missed out on our new addition. I'm in the insurance industry so when I deal with insurance - I know what I'm doing. I read and interpret policies and coverages for a living and I know how this industry works. My dogs have been with this company since we had them. Never a claim on these dogs - not that it matters. My senior male dog now has a tumor on his mammary gland. They have all his medical records dating back to our first policy in 2008 but apparently since we do not have the period from his birth in 2007 until then, his claim could be denied for a pre-existing condition. My premium on this dog is now over $900/year. You jacked up the premium on my 6 year old pug to over $1000/year. You jacked up the premium on my 2 year old goldendoodle to nearly $300/year. You lost out on another premium on a breed of dog that would have been a cash cow for you in premium - a Doxie. Makes more sense to open a savings account and put those premiums in there. Let me tell you something, Petplan. There's one thing when people don't follow the terms of the policy or you see red fraud flags, or don't pay their premiums. But you're going to sit there and tell me that in my dog's 7 years of medical records which we have provided, that don't mention an illness, medical condition, clinical sign, or anything else even remotely related to this illness; and never a lapse in coverage or anything else that would exclude coverage for this claim -- the claim will likely be denied anyways? Two words: Bad Faith. Also, your claims process is a giant pain in the ass for everyone involved, including the vets. Your service people are very kind but unfortunately not all of them even understand the own terms of your policies. So very very disappointed I've been with this company for so long. read more

I paid for petplan for many years without ever needing it. I kept it in case the worst happened. It finally did. This company failed me. This company has found one reason after another to reject the claims. Here are a couple of tactics they have used: - In a wellness visit, I mentioned to the Vet that I was starting to see stiff legs occasionally in my older cat. Over 3 years later, my cat had an injury to her back and couldn't walk. They rejected the claim stating that because I mentioned stiff legs in the visit years prior, that it is a pre-existing condition. After many conversations on the phone and in writing, they said that I never appealed to them. They finally rejected it outright. - They separated out the same issue into multiple issues. This put them all under the deductible (so each one required a deductible). One separation was lethargy. I tried to explain that lethargy was a symptom that applied to many conditions, not a condition. Nope, rejected. - If the vet does not take good enough notes, they will reject your claim - even though you submitted the full vet record complete with issue and remedy given. They now say that they will not speak with vets at all. You must do so. Yet, they reject what the vet gives you and tells you to tell the vet to re-write the record. You can imagine how well this goes over with busy Vets. So, claim denied. This company is a scam. Don't buy from them. When you need them, you will be let down. I have spent so much time on appeals and in discussion and they still find a reason to deny. They did pay me out a small amount once. After many 1000s spent, and them separating the claims out to be under the deductible, and much time in appeals and fighting them, I was paid less than $100. To add, the last is that they keep changing my policy. I was going to cancel and they talked me into staying since my cat is older and now has an illness. They said I already paid the deductibles so now they will pay. I had a vet visit for treatment not long after that conversation. They rejected it. They had changed the policy without alerting me. I now had to pay new deductibles. It was always some excuse like this with them. I think insurance is great for an accident or extended illness. I would recommend insurance, but 1. Go with a different company 2. There are different options and plans available. Whichever you choose, know the details and deductible. Keep an eye on it. If the company keeps changing it from your original, take the red flag and get out. I thought this company was great for years. My cat was healthy without any accidents and didn't need the insurance until she was too old for other insurance (17.5) and now has preconditions. It was too late for me when I found out what they would do. Watch for all red flags in a company. read more

I enrolled for a policy only a couple of months ago and was excited about my first insurance for my cat, however I have already cancelled my policy and switched to another. The main reason for my cancellation was the lack of transparency with claims. Once you submit a claim, the claim information is no longer available for the policy holder. All previous claims and claim information is completely hidden from the policy portal. A pet insurance policy is entirely composed of claims, why can't you look back on submitted claims with a Petplan policy? I have no clue, I can with my new pet insurance. I wish I had passed on this and continued to research different pet insurance plans available. read more

Here's to my 100th review!!! Once my beloved Zipper died last year I eventually got a new puppy, Melrose. The first thing I did was extensively research different pet insurance companies, because let me tell you... I spent literally thousands of dollars on Zipper in his final years, and didn't want to have to go into debt or be faced with not being able to afford treatment for my new puppy. I researched pet insurance for almost three months since I'd only heard horror stories of how much pet insurance was a rip off and relied a lot on this great website www.petinsurancereview.com I even did break-even analysis of different plans and coverage amounts (Yes, I'm a nerd) and did side by side comparisons of the top rated three companies. Ultimately I decided for me, I wasn't interested in insurance that was going to cover preventative care and things such as flea medications, as that is part of my budget already. I was more concerned with the potentially very costly accidents or illnesses. And a unique thing about Petplan is that they even cover congenital, hereditary and chronic illnesses and have no dollar caps or time limits on coverage of such illnesses...for LIFE. I could not find any other company that offered such coverage. And as long as you keep renewing your policy, your pet will be covered as long as it lives, many companies will not renew your policy past certain ages, at a time when you'll probably need it most. The customer service here is awesome as well. Prior to picking the level of coverage, I spoke with one of their reps that was very patient and informative. Within three months of enrolling Melrose, she came down with a serious urinary tract infection. My first claim! I was apprehensive, but after getting my vet to fax over her medical records and submitting the ONE page claim form by fax, I had nothing but pleasant encounters with Petplan. I could check the status of my claim online and within two weeks of everything being submitted, I got a check reimbursing me exactly what I expected! It turned a $600+ illness into less than $160 out of pocket! Now that Melrose had to have surgery this week and a couple follow up treatments for her busting open her stitches, I have one less thing to stress about, as I know Petplan will come through for me. I cannot recommend this company enough! read more

Petplan Pet Insurance - Pet Insurance Near Me

I am so grateful to have such an amazing pet insurance!!! My puppy Sasha ate something that didn't pass through her intestines and luckily I could give her all of the treatment and care without a single worry for the bill - everyone in customer service that I talked to was so incredibly nice and helpful and also even asked how Sasha was doing after the procedure! Just got my checks in the mail, will honestly recommend this pet insurance to absolutely everyone. THANK YOU !! Sasha says thank you too read more

Petplan Pet Insurance - Pet Insurance Near Me

I wrote my first review of Petplan more than 2 years ago, but I was writing solely about the research process for pet insurance plans and my experience with them in that, and with the eventual signing up with them and the excellent treatment and service they provided during that process. I promised I'd come back with an update when I started to actually submit claims. Unfortunately, it was only a matter of time and my dog Frida (in my profile pic) did start to have problems last year at age 11: a malignant tumor and hypothyroidism, and a few minor things. So, I've had to submit numerous claims, given that, for a period of about six months, particularly in regard to the cancer, there were doctor visits, surgeries, including two visits to the UC Davis Animal Cancer Clinic (UC Davis is the 2nd best vet school in the country), follow-up visits, medications, x-rays, etc. Petplan has been magnificent through the entire process. Unlike some others who have given them low ratings but it's obvious that they didn't read the policy carefully before purchasing, I have always been happy because I get reimbursed exactly what I had expected, and extremely timely too, frequently within 7 days. There were two times I had any question about the claims process: once I didn't understand how they figured something, called them, they explained, and it made perfect sense, it was consistent with the policy; the other time I felt that something that wasn't covered should have been, they reviewed it, and they made an adjustment to the claim! Mind you, this was something minor, they have never EVER been a problem on the big stuff. They're always terrific on the phone, and even Fabrice, whom I wrote about in my original review, is still there and STILL, in his executive position, talking to customers and providing thorough and logical explanations for questions I ask. The way Fabrice speaks to me on the phone or in e-mail, as a real person, nothing fake whatsoever, obviously trickles down to his customer service and claims staff, because they are all like that -- very sincere. It is great to be able to do business with a company that deals with you on a real level and it inspires a lot of confidence. Besides how great their policy is, it is this attitude towards the customer that sold me when I was shopping for plans, and is why I am still very, very happy I enrolled my dog Frida with them. And, speaking of the most important 'being' in this whole process, that being Frida, she is now 12 and doing GREAT. No more tumors, and the thyroid medication is doing wonders. read more

I signed up for Petplan thinking it all sounded good. They took my money. I quickly realized that the app didn't work and signing into my account online went no where. I called several times and could speak to no human ever, just on hold for hours. PetPlan is a scam, a way to charge credit cards over and over and provide no service, coverage or communication. DON'T DO IT. read more

STAY AWAY- Petplan Aka Fetch is not worth it. I enrolled prior to it being sold to someone else. The new owner decided to make some changes such as increase the premiums significantly higher as your fur babies get older. almost a year ago they decided to create an app which they were not prepared to create because it has been almost a year that I have not had access to my account on the app. I was lucky enough that they fixed it once it worked for about a month and now they are unable to connect the account. When I called customer service which by the way has changed significantly from pet parents who sounded excited to talk to you to customer reps that just have a job and sound like you calling them is annoying. Despite many attempts to get this resolved a year later they are still working on the issue. The platform was created and is really the only way to work with Petplan which is the only way you really could communicate with them quickly and their platform wasn't ready for it. What a mess this fetch had created as its like watching a sinking ship. Luckily I have one dog is still a puppy age and I was able to switch him over to ODIE that's why I have been very satisfied with them. With Petplan it takes almost a month if not a little bit more to get your money. File a claim they say it take 5 to 7 business days to review it they don't contact you and you call two weeks later to follow up and then they say ph we need the medical records which then another two weeks three weeks to review so over a month later you will have your money. too bad at one time this was such a great company. If you're looking for pet insurance there a better options out there the good reviews are probably people that just got new puppies and don't really need anything do you research. read more

I thought I had done my research on pet insurance. AVOID PetPlan. I paid in advance for an entire year ($362) on December 7, 2020, with a 500 dollar deductible. I picked up my 8 week old puppy on Dec. 15, 2020. I drove from Florida to Utah to get this puppy. I did not get back home until Dec. 24th. The puppy ran like crazy all over the 4 acre property and up and down stairs. As a result from this sudden activity, she developed acute caudal myopathy, also known as broken tail, limber tail, sprung tail, and many other names. In essence, she could not wag her tail. I could not get her into the vet the next day due to Christmas. The vet worked us in on Dec. 26th. Well, $434 dollars later, she was treated for her tail (and yes it wags now). But, that $434 was considered her base-line exam for her health, and the tail was considered a pre-existing condition, even though she had just developed it on Dec. 24th, at 10 weeks of age. So, they denied my claim, after I spent all that money. I am switching companies. AVOID PetPlan. They are crooks. read more

this company provides pet insurance. BE AWARE AND DO NOT USE THEM!!!! there is a point where they will up your pet's policy amount and not notify you of the increase. they will charge your card for as long as they can until you realize it and then not refund for the unauthorized charges. they increased our dog's policy by OVER DOUBLE and charged us $450 a month for two months until we realized it. called to cancel and they apologized and agreed to refund and then did not refund!!! now they won't return calls and apparently feel it's acceptable to charge without authorization or notification. it basically stealing. filed with better business bureau!!! read more

Absolutely terrible. We cancelled our Petplan insurance one day after it automatically renewed and instead of refunding us the full amount minus a day, they refunded us about two thirds. The refund was short several hundred dollars. I've contacted customer support twice. After they declined to issue the full refund, I requested to speak with a supervisor both time. Both times I was promised the supervisor would call back within 72 hours. Never heard back. It's unbelievable that after 6 years, paying thousands of dollars, and never filing a single claim, that they would not refund us the entire amount we're owed. Do yourself a favor and stay away from Petplan! read more

Go with Trupanion. In the past year, Petplan switched underwriters, and now: My premiums are higher (and yes, I am adjusting for my dog's age--they're still higher) My payback percentage is lower, at a higher premium The annual maximum they'll pay out is lower, at a higher premium The deductible is higher Here is the kicker: They RESET my deductible because I moved, even though their website tells you it is a ONE-TIME, per condition deductible. When I called, they said my year started all over again because I moved. Call me crazy, but one time, per condition to me means one time, per condition--not one time every year, or that if I move, they get to set it back to zero, even though I'd just paid the deductible off the month before. A couple years ago I would have given Petplan 5 stars, but the new underwriter is not interested in paying and has clearly built in quite a few loopholes to nickle and dime you. I have several friends who have had Trupanion for years and until recently I would have said our coverage was comparable. No more. And unfortunately all of them rule out pre-existing conditions, so I'm stuck with Petplan. I almost moved to Trupanion after the underwriter changed. Now I kick myself for not doing it. read more

I was 3 year petplan client .. they changed their policy read this : Failure to follow your vets direction and any future claims may be refused.. this is a Sham! Beware .why even have insurance? For example your vet tells u pet needs to lose weight because of risk of getting diebetis. They weigh your dog and it's recorded he stays same At same weight or gains weight. He gets diabetis This moron company going can deny your claim. This happens to me i would open a fraud complaint with the state attorney to remove their licence in your state to operate insurance . This is the worst policy insurance can post . Go to healthy paws .. truepanion another horrible pet insurance ..health paws looks like legit company. read more

Not bad, took about a month to get reimbursed but that's about with any other pet insurance so I'm not mad. I do enjoy the app and the ability to chat conveniently. BUT. Just because I moved from Maryland to California, my monthly premium went from $40 to $100. That's more than double in price, just because I moved. Insane. read more

After being a happy customer for almost 10 years, we had a surprisingly negative experience recently. Our claim (rather significant $$) was denied with no offer to find a solution: 1. We were told to submit our claim via their new app. Their app kept crashing. 2. After waiting weeks with the app crashing, we gave up and submitted our claim manually. 3. Manual submission date was 94 days after the service date. They will not process claims greater than 90 days old. We were never aware of this (it's in the fine print of a 30 pg terms and conditions document). 4. After explaining the delay was because their app kept crashing, they said there's nothing we can do since we did not tell them the app didn't work sooner. We were surprised to see how rigged their system is and how reliant they are on fine print to deny customer claims. Essentially we are at fault for their app not working and there is no means for recourse. It appears to us that they rely on a faulty web app so that people can't submit claims, and then when they do manually, if it's past the arbitrary 90 day submission deadline (even four days!) hidden in the fine print they have a mechanism to deny the claim. We were very disappointed and after speaking to multiple people on the phone who essentially said nothing can be done, we are leaving this company and advising their other customers to be extra cautious. read more

I wish I could give them beyond negative 100399300302 stars. This legitimately is a scam! The amount of documentation needed to process any claim is insane. Both vets I've been to- their notes aren't "detailed enough" for the claim I submitted for a less than $90claim! I didn't even try to claim anything they actually cover because I know they won't cover it!! The "detailed vet notes" must be beyond what a normal vet writes down in a visit summary or even for their own record.... they also don't even read the notes if they're attached to an invoice like most vets have it these days. The ignorance and utter lack of care for customers and pets is beyond disgusting. I hope that they get sued and put out of business! Please do not use them if you want to see any return on your $300-400 per year you spend on your pet insurance. It's cheap like this for a reason and they will scam you out of your money and have no actual customer service people when you reach out to complain or ask questions. Beyond I reputable and completely inexcusable for a business! Please DO NOT USE!!! read more

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(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it's better to avoid this company. I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150. The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim" That was totally unacceptable. They just don't want to give you a claim !!!!! I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021. I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket. Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim. As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam. read more

i am a longtime Petplan policy holder. They have seen us through the lives of 2 poodles, and currently 2 doodles. All claims are paid promptly and as per schedule. My Sam (GoldenDoodle) was just diagnosed with copper storage disease. My bills for work-up and surgery are over $6000 and counting. Claims paid are $4300 thus far- exactly in terms of my 80/20 plan and deductible. Every representative that i have spoken with is personable and helpful. I have NEVER had a bad experience with them. read more

Petplan Pet Insurance - Sam and Sophie - Pet Insurance Near Me

Coverage is NOT customizable like they advertise and the customer service is a joke. When I called and asked how I could change my plan (like advertised) I was simply told "Sounds like we're not for you." read more

Worst insurance company ever. Don't waste your money. They charge you more depending on what zip code you live in. Their on line system makes it impossible to get claims submitted and approved. Terrible customer service representatives. The gentleman I spoke to on the phone with so rude in mid seem like I was inconveniencing by calling him in not going through the online portal. I highly recommend you staying away from this company. I've had them for over 10 years and can't wait to get rid of them. They spent most of the phone call trying to convince me to get a new plan so I would get out of the good plan that I had that was grandfathered in. It was a higher deductible and not much of a monthly savings. Plus they raise your rates once a year without any notification. I only found out once it hit my bank account. read more

At an early age, my dog suffered symptoms that I would not have expected. I was scared for my baby, my world was turned upside down, and I had to come up with nearly $5,000 just for the diagnosis. Thankfully, I have PetPlan Insurance. I was able to charge the necessary treatment to my credit card, and I followed up with Jennifer Grasso. I had an upcoming vacation, and wanted to have my refund back in time for me to blow it on the cruise. She was extremely helpful in helping me make sure I had all of the right documents, and followed up with the claims department for me. This is outside of the scope of her duties, and she really went above and beyond. She took ownership of my problem, and did everything within her power to help me. She was also very calming in speaking with me about the issues my dog was having, and by the way she came through the phone, it was clearly that she is a friendly, warm, loving person who also has dogs at home that are her babies. The checks arrived 2 days before I left for my vacation. Thank you very much Jennifer!!!!! read more

A typically useless and deceptive insurance service. My partner and I adopted a dachshund rescue who was overweight, and over the course of the next year we had helped her lose the weight and become healthy. After this, I got a new job and was conveniently offered a discount on Petplan insurance through my work. This is about a full year after we adopted our dog and got our first vet check up, and 6 months after our dog became a healthy weight. Now first off, Petplan changes their charge based on dog breed (among other factors). If you have a "high risk" breed like a dachshund, it may not be worth going with Petplan - our bill, with a discount, was $69/month. A few months after getting Petplan, our dog needed dental surgery, which was recommended in her initial checkup. Though a long shot, I wanted to see if Petplan would cover the charge. They demanded a full history of our dog's medical records, but their website only had a field for one document. I put in our most recent bill, and let them know if they needed further information where they could reach me. It took weeks before they reached out again (keep in mind if they don't resolve your claim in 30 days they reserve the right to chuck it out the window), asking for documents back to my dog's birth - problematic because she's a rescue. I referred them to our vet. After a few days, Petplan reached out to say they wouldn't cover the charge, as it was a pre-existing condition. Fair enough. But because our dog began as obese (and to be clear, she had lost all the weight BEFORE we ever signed up for Petplan, and the medical records clearly showed her in a consistent, healthy state for the last 6 months), they also wouldn't ever cover an issue relating to dental work, thyroid, poor spine/bone health, etc. etc. They essentially used our initial vet recommendation, and the fact that our dog had once been obese, as a non-existent pre-existing condition to weasel out of covering nearly any issue a dog of this breed will likely have, after charging us a premium for having a "high risk" breed. So, I made the call to cancel Petplan. The medical bills would be cheaper than the premium we paid every month. The customer service reps were very polite and quick to get the ball rolling on this process. Then, a month later, I'm on vacation and notice my bank account is lower than it should be. Sure enough, they continued charging me even after I stopped receiving service. I pointed this out to a service rep who has now told me it's actually canceled, but who knows? Apparently if I didn't check my bank account frequently, they would've charged me for nothing ad infinitum. Now I'm not surprised that an insurance company would use pre-existing conditions as a grey area to weasel out of paying charges. The rest of the 1-star is for how genuinely useless the service is, their inconvenient site that doesn't even give you enough fields to upload the medical history they request, the long wait times on a claim + 30-day restriction being an obvious trap, their expensive prices, and for the fact that they might just "forget" to stop charging you after you stop receiving service. Insurance will always be sketchy, but at least you can try to get a company who has the rest of their act together. read more

My dog died of cancer. PetPlan split the claim so part of it would carry over to a new plan year in order to avoid paying out the claim.

I've had this service for about 3 months. The technical issues are a nightmare. Right off the bat, wd couldnt log in. Then we could switch over the email. Then they fixed the email issue, but the claims updates dont go to that email kwhich they cant change). I could submit a claim because the app was down, then it wouldnt take the documents, then we couldnt upload the supporting documents asked for. Then the app disappeared, then if came back, but majority of it doesnt work. Its one thing after another. On top of all this, I submitted 3 claims, which (3 months later), ultimately were denied. 2 of them said that it was because we hadnt had an exam within 6 months prior to the coverage, but we had and the documents we sent, that they supposedly reviewed, supported this. So, Ive now had to make an appeal to re-open the claim. But I have ZERO confidence that it will be approved because, why would they make anything simple? I seem to be paying for increased stress levels, not actual coverage. read more

This used to be a good pet insurance provider. They are not anymore. They changed underwriters a few years back. When they did that, they charged a lot more and covered a lot less. They pay BY THE CONDITION, EACH plan year. It's not a yearly inclusive deductible, so don't be fooled. One of my cats has 3 conditions. They put the $300 deductible against EACH condition. So, though I've spent over $1,000 on this one cat, and $447 on one condition alone, they have paid me a grand total of $13.17. Yet I've paid out hundreds, perhaps even thousands of dollars to them in the past 9 years. After I lost 3 cats to cancer, thyroid, and kidney conditions prior to my current cats, I thought that insurance made sense to help pay the bills. However, the way this company now operates is just plain wrong. It's robbery. It's insensitive. Don't do it. My advice: Read the fine print. And don't expect that what you buy today will stay the same. In this case, it surely didn't. And now my cats are older and have pre-existing conditions, so I can't switch. My choice is to keep paying these crooks or go without insurance and hope for the best. I'm still deciding which is worse.. read more

RUN AWAY! I have had a PetPlan policy since 2010; I currently have 3 pets insured by Petplan. PetPlan is the most dishonest company I have ever dealt with. They do not stand by what their representatives tell you. They say one thing, and then when it turns out not to be true and you call and ask about it, they say "I don't know why someone told you that" or "That was just a general statement - not definitive policy information" or "You must not remember correctly" or some other nonsense. I have detailed, written notes from every conversation I've ever had with them; I know what information they shared. Lies they have told me in 2010 before I bought my first policy: -"Policies only increase 8% a year." - All of my rate increases have been much higher than that. For example, all 3 of my policies increased 50% this year even though they did not pay any claims for my pets last year. (In addition, my plans and my location have stayed the same.) -"Age related increases for dogs stop after age 11." - My dog turned 13 in August, and her policy increased 50%. Lies they told me in 2014 when my policies increased 30-40% in a year: -"We have a new underwriter, and now our policies will go up 10-15% a year." - It turns out, they go up much more than that. -"Drastic age related increases stop around age 10 for dogs and 10-14 for mixed breed cats." - My dog turned 13, and her policy increased 50%. My cats also turned 13, and their policies increased 50%. I'm not foolish enough to think that once the cats reach 14 next year the age related increases will stop for them. -"This year we had an unually high rate increase. We're working with states next year so that there will be lower increases." - In fact, rate increases have gotten worse and worse. I could go on and on - I've been on this ride with them for 10 years now unfortunately - but you get the idea. By the time I realized how awful PetPlan is, my pets were older which makes the decision about whether to give up our pet insurance or ride this out with PetPlan tough. If I had it to do over again or if my pets were young-ish, I would run away as fast I could. read more

I have used Petplan for 13 years with no claims. They are increasing my premium 70% in one year with no explanation except dog is old. He was old last year too. Premium increases is from $980 per year to $1580 per year. Called supervisor and they will not budge. So I cancelled. Customer service is rude and nit helpful. Would urge you NOT to use this company. read more