We had to see Dr Slaton to determine next steps with our dog Charlie. I have never had this…read morewonderful an experience for a very difficult time. This was the most empathetic veterinary group I've ever had the pleasure of going to. We had to assess our Charlie for quality of life and Dr. Slaton was very sensitive and caring and confirmed our decision to make a difficult choice. In addition, he and his staff made our decision easier. The things that they did were very loving including allowing us time with Charlie and allowing him to have a Hersheys kiss before he passed. We spent some time after he passed and left after they had taken Charlie away. In the days that followed we received flowers and a sympathy card from their office. When we picked up Charlie's remains they were presented in a beautiful box along with a lovely paw print. Slaton veterinary made a very difficult time a thoughtful and caring time. I highly recommend their services.

I am disappointed by this response because it does not address the substance of my review and…read moreinstead seems to frame my concerns as the understandable distress of someone whose dog is facing serious medical problems. That is not what this is about. I have three Golden Retrievers and have had many dogs over the years. I understand that dogs age, become ill, and develop serious medical problems. That is a painful but inevitable part of loving them. I do not blame a veterinarian because my dog is sick. My concern is the care Emma received when I brought her in because she was sick and in pain. I brought her in twice for an unexplained limp and expressed that I believed something was wrong. No X-rays were taken. Imaging performed elsewhere later showed severe destruction of the ulna near her elbow and significant risk of fracture. I also raised concerns about persistent skin inflammation, recurring ear problems, and irritation around her mouth. These issues improved rapidly after she received different treatment from another veterinarian. These are specific concerns about clinical decisions, not expressions of sadness about having an older dog. Saying that you understand how upsetting it is when a beloved companion has serious medical issues does not address them. I also find it difficult to reconcile the statement that the practice would "welcome the opportunity to discuss" my concerns directly with the fact that no one contacted me after my review was posted. Weeks passed, and this public response was the first outreach I received. If anything in my review is factually inaccurate, please identify it. I would also welcome an explanation of how the specific care decisions I described were consistent with the "thoughtful, evidence-based medicine" referenced in your response. Emma being sick is not the complaint. The complaint is what happened when I repeatedly brought a sick and painful dog to this practice for help. Go to Village Veterinary Hospital Dr. Innes is incredible. It's on Hampshire in Westlake Village. Trust me. You're welcome.

We cannot say enough good things about Kanan Veterinary Hospital! We've been bringing our pets here…read morefor years and have always had the best experiences. Everyone at reception is kind and welcoming. We just LOVE Gabrielle, Jasmine, and Dr. Ravenscroft! Our most recent visits have been with our sweet dog, Joey. He was attacked by a coyote last week, and the staff here have taken such amazing care of him. He's a lucky boy to have survived the attack and even luckier to have such kind and attentive care from this team! We are so grateful!

We have gone to Kanan Veterinary Hospital (KVH) for 8-9 years with all our pets. When we first…read morestarted going they were wonderful. They're under new ownership now and are absolutely terrible. Here's why: PURPOSEFULLY RUN UP COSTS: My dog had diarrhea for two days. Instead of prescribing an anti-diarrheal, which is what all of our veterinarians have always done, the new doctor at KVH had us buy a high-priced probiotic. After giving it to my dog, it turned her ordinary diarrhea into explosive diarrhea, which was far worse than when we brought her in. My wife and I were up all night cleaning up poo! The next day we complained and asked to return the probiotic and wanted a prescription for real medicine. Instead, they sold us a "medicine," which after we got home, we realized was another probiotic at twice the cost of the first probiotic (the first they sold for $50 and the second they sold for $100)! BTW, the same probiotic they sold for $100 is available on Amazon for $20 for same day delivery. They refused to take either as a return!!! CRUEL TO ANIMALS: The new ownership at KVH is perfectly content letting dogs anguish in pain and discomfort so long as they can sell pseudo-treatments at grossly inflated costs. They make a lot more money doing this than they would prescribing actual medicine. DISHONEST. In addition to everything else, the new ownership at KVH refused to write a prescription for actual medicine, stating they were unable to do so because the doctor was in surgery. As it turns out, after we told them we would never visit their practice again and requested copies of all our files, the doctor came out of her office to tell us we were no longer welcome. Turns out she wasn't in surgery after all and could have easily written the prescription if she wasn't so focused on selling us damaging probiotics for $150. BUSINESS IS FAILING: When the prior owner ran things, the office was always busy and it was hard to get an appointment. Now, the place is dead and you can basically get in whenever. I know that sounds good but it shows the new ownership can't retain clients.... I wonder why. We've had other bad experiences since the new ownership came in, but this review is too long and I've lost the energy for this. I end the review by stating that we brought my dog to Conejo Valley Veterinary Hospital and the doctor immediately prescribed actual medicine and my dog is doing much better. Thank goodness.

The doctor was amazing. He came out and saw me immediately and gave a diagnosis. We did have to…read morewait a little bit longer cause he had another emergency place is very clean administrative staff is excellent.

Dr Messri is amazing, explains everything, empathetic, skillful and caring. My 6 month old kitty…read moreate some hair ties that got lodged in her system, she is out of surgery and all went well. I will be bringing her back here with her brother for their care for the rest of their lives. Thank you Dr Messri!

Dr. Beard is the best- staff is friendly and competent, prices are reasonable and they take…read moreInsurance

This Vet is clearly all about robbing us. We already brought…read morethe dog in three times just to find out that the same result each time. They have no concern about the pet. STAY AWAY..

We've gone to Oaks Urgent Vet twice now and both times had nothing but good things to say about our…read moreexperience. The space is very clean and comfortable, with calming sounds and enough space in the rooms. The staff is very professional and compassionate and responsive. The first time we went we saw Dr. Kohltfarber. He was very kind and explained what was going on in clear language, and answered all of our questions about how to care for our dog after leaving. The most recent time we went we saw Dr. Ferdowsian. She had to share some scary news with us but was so professional and down to earth that, even though I did feel a bit panicked, I was able to ask all of the questions I needed to and I left feeling hopeful about our dog's plan of care. She also contacted us after our visit to check in and was very compassionate and attentive with all of our concerns. Because of her quick findings at our most recent visit, we were able to get our dog scheduled for surgery at a specialty center that same week to have the issue resolved. Now our dog's quality of life is back to normal, and we couldn't be happier. They are also very clear about costs, including explaining all of our options for diagnostics and treatment. We felt their costs were fair too. We never felt confused or lost, even when we brought our dog in for a more complex problem. If your pet has an emergency I would absolutely recommend them.

No one wants to go to a veterinary urgent care…read more Overall, we had a good experience here. Our boy Atticus was having problems urinating. The staff at Oaks Veterinary were very kind to us and sat us in a semiprivate room up front while Dr. Jimenez did some tests on our kitten (he's 12, but he'll always be our kitten). The diagnosis was Feline Idiopathic Cystitis and we were sent home with a variety of medicines, some cans of prescription urinary care food, and orders to follow up with our primary vet in about a week for more tests. Everything was pretty pricey at $1700, so I appreciated that they gave us the cans of food for free (which our primary vet didn't do when we eventually followed up). They also sent the records over to our primary vet, which I appreciated. I had to follow up with the office staff about getting copies of the records for myself and, when I reached out with concern about how long it should be taking Atticus to recover, it took about 5 days to get back to me. Those are the only reasons it's not 5 stars. Lots of parking and food places nearby if you need to wait.

They saved my dog's life. We adopted a 1 year old poodle last year. Two weeks in, she must have…read moreconsumed a sock or some fibrous material, as I quickly noticed extensive bloating after dinner one evening. I brought her in, concerned it was GDV. The team took us back to be seen immediately. They quickly ruled out GDV from x-ray, but kept her overnight for observation. Her bloating did not go down, so they opted to complete an ultrasound. Unfortunately, the ultrasound showed an obstruction caused by some foreign material, so she was taken into surgery that evening. Luckily, they were able to milk the blockage to her colon so she could pass it on her own. They were also able to spay her and complete a preventative gastropexy all at the same time. I was so grateful. It was a lot of stress two weeks into welcoming Mila, and the bills would have set us back $13k. Fortunately, we got pet insurance as soon as we adopted her. That made the decision-making process a lot easier during this experience. I know not everyone is as fortunate. It has been exactly one year since we went through this scary encounter. As I look back, I am grateful for the EXTREMELY experienced team, who kept me informed along the way. I knew from our conversations and their expertise that Mila would be in the absolute best hands. To commemorate this moment, I am including one of the photos they sent me as she was recovering from her surgery, and an update photo to show how far she's come! Thank you Western Veterinary Center!

Rancho sequoia vet in simi valley labeled my dog as aggressive which caused him to be denied for…read morelife saving surgery at a vet in the valley ( they got his medical forms and saw the notation - denied him on the spot knowing he'd die without surgery ) and so I had to wait an extra day praying Flex would make it which he did and Western took him in that morning. Flex had gotten into the trash and eaten something he couldn't pass which prevented him from being able to eat or drink water for 6 days which is remarkable to me he had that strong of a will to survive. Ricardo did his surgery - he needed to cut a piece of his intestines and then sew them back together likely good of survival was about 50/50 and cost me an arm and a leg but I got a vet loan knowing I'd hate myself if I didn't try to save him and he survived the surgery and recovery no problem. We are now a year removed from The surgery; he's FAT again and I am grateful to this vet for giving him life saving surgery on the spot.

Had my dog in for dental today. Dr. Azizi was wonderful to work with! Attentive to our concerns,…read morenever felt rushed and he personally kept us up to date all day! THANK YOU! The office staff was wonderful too! I highly recommend!!

Friendly staff and nice clean environment. We've been here before but never thought to write a…read morereview. Our dog is literally like our third child so we want the best care possible. They didn't disappoint. Thanks :)))))

I wish I could give this business zero stars…read more My experience with Dr. Jamshid Kiumarsi at Townsgate Pet Hospital was extremely disappointing. I took my 15-year, 8-month-old dog "Champ" to the clinic for a rabies antibody (titer) test required for international travel. Dr. Kiumarsi knew my dog's age and medical history, yet no one explained that, because of his advanced age, there was a possibility his antibody level might be too low to pass the test or discussed giving him a rabies booster before performing the expensive titer test. I paid nearly $600 for the test, and the result came back negative. Only afterward was I told to bring my dog back for a rabies booster, wait another month, and then pay for a second titer test. This delayed my travel plans to Turkey by almost four weeks and increased my expenses. My frustration is not that the test was negative--it is that I was never informed beforehand about the risk of a failed result or the option of administering a booster first. Had I been given that information, I could have made an informed decision and potentially avoided unnecessary cost and delay. I expected honest guidance and recommendations that considered both my dog's wellbeing and my time and financial investment. Unfortunately, that was not my experience at Townsgate Pet Hospital. Mojan Karimi

My dog and I came here the other day and got treated pretty easily by Dr. K and his team. We made…read morean appointment and came in with our paperwork already filled out online. I had to fill out some additional paperwork after arriving and then waited for a room. They are a smaller pet hospital, so it was pretty low and under-staffed. This means we waited about another 20 minutes to be seen by the doctor, which can be difficult if your pet is impatient and/ or in pain. Dr. K was really nice, though, and addressed our issue and any concerns, giving us an expectant time frame for recovery and what to see over the next couple of weeks. It took about 10 minutes or so to check out due to the amount of people there, which were only a few, and only one receptionist. With that in mind, they were fast for a smaller team, so I would just have a little more patience coming here; but then again, a lot of vets and pet hospitals have long wait times. The prices weren't bad and their exam fee was around $70 for the doctor to diagnose, which is pricy, but pretty average pricing in Westlake Village. The medicine was expensive (as always) BUT I didn't break the bank - which was a nice change. I will most likely be coming back here with my pup the next time we need something!

It's been 16 days since I lost my precious girl, Sarah. And on her 16th day of being gone, I…read morereceived a letter from the Conejo Valley Veterinary Hospital. In this letter, there were handwritten signatures from the staff that expressed their compassion and sympathy towards my situation. I'd like to thank Conejo Valley Veterinary Hospital for treating Sarah and I with kindness and respect. I never expected that, while I cried with Sarah in my arms, staff members would enter the grieving room and gently express their understanding of such a difficult decision: putting her to sleep. I'd like to note that I was never rushed to make a decision. I was never encouraged to choose one decision over another. I was listened to, and I felt cared for. Surprisingly, I felt understood in the exact moment I told Dr. Suklikar that I wanted to examine Sarah's quality of life. I would like to thank Dr. Suklikar, who hugged me, the rest of the staff who shared their personal stories of their experiences with Sarah, and to the vet tech who shared her experience with the name "Sarah." My boyfriend and I thought that was incredibly thoughtful of you. Thank you all, for the hard work you do each day.

The removal was exactly what they quoted me at, and they did a great job. My dog's mass is healing…read moreperfectly with the stitches (and this thing was bigger than a quarter, grew in a matter of weeks). She has shown no irritation or health concerns and i'm extremely grateful. Thank you for the amazing staff and vets. Let's hope the stitch removal goes well and it doesnt come back! I live 30 minutes from here now, but I will be coming here from now on when convenient. 10/10 vet center.

We recently went through the heartache of losing our beloved dog, Tino. The team at VCA Westlake…read moreVillage cared for him with such compassion and supported us through our grief with genuine kindness. Rachael at the front desk is an absolute angel! She stays on top of our pet's needs and interacts with owners like a caring family friend. We trust all the vets and staff at this place completely.

The more expensive a vet clinic is the less they actually do themselves and give it to you to do…read more I recently took two of my kittens in for their first check up, it was also my first time coming here. They had their first set of shots, and I was sent home with the dewormer to do myself which has been a pain I was told I could put it on their food if I wanted to and after administering it orally, they didn't like it at all and it was a hassle so I tried the food recommendation and they didn't want to eat it. I ended up taking my other kitten to my normal vet clinic and for the dewormer, they did it themselves in the clinic and I didn't have to do it and it was also a one time deal instead of having to administer it for three days and then again for another three days in two weeks. It might be harder to get an appointment at my vet clinic, but I will for sure be sticking with them.