I've had a great experience here at Pets on Bway NYC. The groomer was phenomenal and My dog named Lucky looks like a whole new dog. She now has a beautiful puppy cut. I highly recommend this business wholeheartedly read more

Pets on Broadway NYC - Lucky - Pet Groomers Near Me - New York, New York

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This was my first visit to Pets on Broadway. The groomer Lucky is awesome. I was anxious because cupcake hasn't had the best experiences with groomers. But totally satisfied, I will definitely go back, thanks again Lucky. read more

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Wasted 3 hours of my cats life here to clip the nails on one paw. Brought him in for full service, told them he's very timid but not aggressive. They took him back, 3 hours later called to say, we don't want to stress him out, so we can't do anything for him today. What's weird is that I bathe him all the time with no problems. Waste of my time read more

I've had several wonderfully pleasant trips to Pets on Broadway. The staff is lovely and patient and very experienced. They do a fantastic job of answering every question and making great recommendations. My puppy seemed to have a great time with their groomer who was gentle and thorough. Definitely check this shop out, and don't forget to let their two sweet cats charm you with affection before you check out! read more

Pets on Broadway NYC - Freshly groomed 4-month-old Newfoundland puppy - Pet Groomers Near Me - New York, New York

I love going to them, my dog is always well taken care of when I get him groomed. And it's not far from our home. Sometimes they do a little photo shoot with him that is so cute. read more

Pets on Broadway NYC - Murray photoshoot - Pet Groomers Near Me - New York, New York

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This is a terrific neighborhood pet store. Highly recommend. And, don't worry if you do not see what you are looking for, because Sammy will order it for you. For instance, he now stocks my favorite dog biscuits. This is a professional pet store, that used to be a bit unloved. Sammy, who works 7 days/week, has turned it around. Plus, he always has a smile. Please support this local business. read more

Pets on Broadway NYC - Pet Groomers Near Me - New York, New York

My review is based off the grooming itself and the experience. The experience as a first time customer was less than ideal. Of course no one can predict this would happen but my dog had an allergic reaction to either the products used or a chemical in one of the products. I didn't notice it at the time of pick up in the hustle and bustle of the checkout process but his eyes by the time we got home we're swollen shut. I frantically called to get the product names that were used and report his reaction and ask if anything had occurred during the grooming. I highly doubt If something did happen during grooming- sprayed something in his eyes, shampoo/conditioner got in his eyes- they would say it but they offered to give him an eye wash solution if I came in before they closed. My partner and I hurried over and they gave us the eye wash free of charge and they put some in his eyes. The grooming itself was a bit sloppy- He has small tufts of long hair throughout his coat. His eye lashes were cut down and the fur on his neck is like a fade! I asked for the long strands hanging down his ears to be trimmed slightly but they were pretty much cut down to where his ear ends. I paid more for a teeth cleaning and I can't tell if that was done. But I am happy that the groomer recommended the hair cut #7 instead of the #6 because if we had gone with that one - he'd look like a naked mole rat. Is my dog okay? He is fine now but the swelling lasted 2 days and he had to take a few halves of benadryl- thankfully he wasn't blinded! Does the haircut look awful overall? At first glance I didn't like it but it grew on me and hair is hair- it'll grow back so its fine. Will I go back? Definitely not. Next place I go to I'm taking our own shampoo. read more

Pets on Broadway NYC - About 15 mins after grooming! - Pet Groomers Near Me - New York, New York

Sam is awesome - he is so kind and very friendly. He always has our dog's favorite food in stock and is able to deliver quickly when we realize he is about to run out of food. We finally had Odin groomed today and, oh my gosh, what an amazing transformation. He looks so handsome! The neighborhood is lucky to have Pets on Broadway. read more

Pets on Broadway NYC - Odin with his fresh cut! - Pet Groomers Near Me - New York, New York

Nice neighborhood business with decent pet supplies. Workers were friendly and helpful. happy to support.

Do not use Pets on Broadway for grooming. The groomer will insist they can do a standard breed cut but they cannot. Who shaves off an Airedale's beard and eye brows and adds a puff on the end of the tail? read more

Pets on Broadway NYC - Not a standard Airedale cut. - Pet Groomers Near Me - New York, New York

After having a really positive grooming for my mini Australian Shepherd here, I booked a repeat service. I got a phone call from a different person two hours later saying I would need to reschedule my appointment because I was the only appointment and the groomer "couldn't come in for only one appointment." Disappointing, and not sure why the previous person would have booked me if that time wasn't available. I've also had issues anytime I try to use a credit card here, particularly Discover cards which are apparently supposed to work but don't, but often the credit card machines don't work at all. Since their scheduling was unable to work around mine, and I can't use my credit card here, I guess I'll be looking for another groomer or just doing it myself. read more

Extremely friendly pet shop has everything I ever need. From the owner to Groomer to cashier very great service. Would recommend to all the locals of the neighborhood. read more

What an awesome local shop! Sam is super nice and has a great selection of pet food, treats, chews, toys, equipment& accessories. He really provides a great experience in the store and even gave my dog some delicious treats. She warmed right up to him. They will deliver whatever you need and are very accommodating. Support this local pet shop! Some maps might show it on Broadway, but it's on 149th, just west of b'way, before Riverside. Accepts credit cards @ $10 minimum. Cat food. Dog food. Wide variety, including raw diet. Healthy treat options. Tough-chew toys. Harnesses. Leashes. Grooming and health care products. Carries no-hide chews, hooves, bullies and much more!! Super friendly environment. Go visit them!!! :) read more

Clean place really friendly they do a good jobs with the grooming my dog came looking so clean and beautiful. read more

Pets on Broadway NYC - My dog - Pet Groomers Near Me - New York, New York

This is the worst incompetent dog groomers in NYC. Don't ever take you pup here to get groomed. They also have shady prices. I could only imagine what was done to my pet behind clothes doors. There are plenty of groomers in this area. Make sure that's where you go. read more

Pets on Broadway NYC - Fucking Chop Shop - Pet Groomers Near Me - New York, New York

My go to spot for my doggie. The customer service and products are the best. Trust is always important & with them I feel secure. Thank you and I would recommend to any dog owner. read more

I have going to this pet store over one year. Never had any problems until today. I brought a dual leash from them on 8/23..On the 8/31, I came back in due to the leash broken and I talk to the manager on the phone. Sam told me he contact me. Never heard anything so I went back to the store four daysSam said there was nothing to done and did I want to another. Really.. I contact the company who made the leash and sending me a new one for free.!!!' Don't go there.., for over priced stuff with no Guarantees!!!!!! read more

I love buying my dogs food in this store. Staff is always friendly. I groomed my dog and my teddy felt comfortable and smelled so good. I was very happy and will go again for grooming. read more

Great establishment! Our groomer made our dog look so cute and like himself! It is always nerve racking taking your pup to a new place for the first time, but I can say we were pleasantly surprised. The man working the front check out is also very friendly and always remembers his pet clientele. read more

I took my puppy Biscuit here to get groomed and Andrew did an amazing job!!!! I was so nervous of how Biscuit would look but I was more than pleased! Andrew is very sweet and breaks down everything for you! He even pointed out that my puppy is developing an allergy and had to change his food and I didn't even know! I can't wait to bring biscuit back for another grooming appointment!! read more

Andrew the groomer did such a great job with Pebbles. Other groomers I've taken her to wouldn't really listen to what i wanted. I expressed my concern about her dry skin and he offered his solution. Plus a bonus for me which actually shocked me was that Pebbles did not fuss or fight him!! Other groomers would complain about how much she moved and didn't cooperate, with Andrew she was obviously comfortable and felt safe. I'll be going back for sure!! read more

Pets on Broadway NYC - Pet Groomers Near Me - New York, New York

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Sam, who mans the shop all the times I've been in there, is extremely friendly and sincere. He brings out exactly what your neighborhood pet store should be like. The sense of friendliness, familiarity... The dude acts like he really cares about the people that come into his store. I LOVE IT!!! The actual store itself is a tiny space cram full of great healthy pet food and toys. The groomer brought me back a dog I didn't recognize in a good way. Gone was Mr. Scruffalagus. In his place was a Mr. James Bond kind of dog with a complimentary bow-tie. It's a fun place for us to visit. read more

I had no idea we had a pet supply so close until I was in dire need of guinea pig bedding, food and hay because my chewy order just wasn't going to get to me on time. They have guinea pig basics which is all you need sometimes. read more

Seemed like a nice, well stocked store when I went in. I had an emergency situation of a sick cat in the park I needed to catch and carry to the Dr. and needed to buy a carrier Immediately. The cat needed immediate medical attention. I spent about 15 minutes figuring out what I needed and gave them my Discover card. Their machine wouldn't take it. I tried to more cards and still would not work. The very young girl doing the transition was the only one in the store. Finally she admitted their credit card machines don't work!!! Not at their other store either!!! I was annoyed I wasn't told that immediately and wasted my time in the middle of an emergency. HOW do you expect to stay in business when your card machines dont work! She said she has told the owner many many times but he refuses to pay more money for a card machine vendor that works! SO you are not serving the community... at all! I had an emergency to retrieve a very sick cat from the park and get it to a Dr. Because I could not get what I needed, it took me another day to locate from another pet store what I needed. But, tragically it was too late. He died during 2 days of 18 degree weather in Jackie Robinson Park. It was horrible and I was devastated as were all the rescuers. . Dont waste your time at this store because their card machines do not work! You have to wonder if this store is even legitimate or is it a front for illegal business. If the owner doesn't care about loosing sales ( as the salesgirl claims, he looses hundreds of sale a week) then what is going at this store!?!?! DO NOT waste your time or go to a store whose owner has zero respect for his customers. read more

Had a 2pm appt I was 5/6 min late and they called me to see if i was comming in still, not telling me that if ur late might as well not show up, he called to ask if i was comming . I told him yes i was around the corner to give me a minute!! He said ok see you here I go in 2:08 He tells me that he cant take my dog!!!! Bc they already started another dog! U guys couldnt have called me and told me that @2 pm I understand i was 8 minutes late but you guys could have just replace my dog time to the dog you just started!!! Very disappointed!!! No leniency 1st time here never going back! Poor customer service communication skill!!! read more

**Grooming Experience** Please note that this review is about my experience with the groomer at Pets On Broadway. I'd first like to say that the store manager and cashier were extremely kind and accommodating to me after finding out what their groomer did to my dog and that is the only reason why I'm giving 1 star. I brought my maltipoo puppy to Pets On Broadway to get a hair cut and when I arrived to pick him up, he was completely shaven down with cuts and bruises all over his body. The groomer informed me that he had matted hair and was not able to comb through. Are you kidding me? There was absolutely no attention to detail. She didn't bother to shape his face. She is clearly unexperienced and unprofessional. If you look at the photos of my dog before and after, you'll clearly see that this was a botched job. The manager was kind enough to give me a partial refund but my dog will still have to deal with the trauma he endured forever... read more

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This is an amazing place! Sam is a great owner who cares so much about your pets. He does all that he can to help you. And he's hired a wonderful groomer, Andrew, who does a fantastic job with our sweet poodle, Lil Lil. Thank you! As Arnold says, "I'll be back." read more

Came in to the shop looking for new groomers for my baby's Remy (pit bull) and Gelato ( cocker spaniel) and I couldn't have been more happier with the results. My fur babies came out not only looking and smelling good but also had a pep in their step. I have never seen my babies so happy leaving a grooming shop. I highly recommend Josh if anybody is looking for a groomer. Thanks again, you guys were awesome !!! read more

Pets On Broadway is awesome. It's across the street from my apartment and super convenient. Number one is customer service and Sam is a favorite for me and my pet. The store is organized and clean. read more

We were in a pinch when, on our way out of town, our pup unfortunately threw up all over herself -- we were over an hour from home (and heading in the opposite direction), with a very smelly dog that desperately needed a bath. With next to no notice, towards the end of the day, Pets on Broadway fit her in for a bath. They did a great job spiffing her up, and their flexibility and willingness to take her was an absolute lifesaver. Highly recommended. read more

Brought my 2 year old 46lb foster dog here for a nail clipping. I don't think her nails had ever been clipped before and they were very long so I knew this was going to be a challenge. She struggled and whined so much and the groomer was so patient with her and we eventually got the job done (which involved both of us holding her tightly, the poor girl). I also love coming in here to buy various things, the staff are always so friendly and helpful. This is definitely my favorite pet store in the area. read more

I've been supporting this small business since they opened, 1st time I've returned something, because the package was purchased broken, I went back to the store 3 days after( due to work constraints) and I was denied the return, made it seem like I broke the item, I am absolutely disappointed, and will no longer shop there. please avoid the disappointment and shop elsewhere, since your money is good to take and no to return. read more

Made an appointment for my dog to be groomed...traveled 60 blocks to be told the groomer wasnt there. The best they could do was offer me free ear cleaning and teeth brushing (thats less than the cost of one uber). Wont be going back read more

I love this place! So many healthy food options for pets. Sam is so helpful and friendly. Soon they'll have Halloween costumes for dogs. Plus if you love cats but can't have one- there's Charlie!!! He's a sweet Tuxedo cat that will hop on your lap and purrrrrrrrrrr. read more

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This place definitely deserve many more glowing reviews. Nice people, reasonable pricing and great selections!! My dog pulls me into the store every single time as he knows where his food is coming from and treats/attentions he gI highly recommend this place!!! read more

Very friendly, Has a good variety of supplies, and the price is fair. the store also has long hours which is good for busy schedules. All in all a pretty awesome store. read more

Absolutely great place, wonderful owners and staff, excellent inventory and prices, A+ pet store!

Been coming here for all our cat's needs for a few years now. They are always well-stocked with a variety of products and everyone who works here has always been friendly, welcoming and helpful. Very glad to have them in the neighborhood and it's always quick and easy restocking food, litter, and treats -- though hard not to leave with an extra toy or two, because of how many options there are! read more

My go to spot for all my pet food/care needs. Conveniently located and always friendly and knowledgeable staff to help.

I'm so happy that we found this place after moving nearby. Sam is so kind and remembers us every time we come in. They have a great selection of products, but we truly keep going back because of the wonderful staff. Our dog is kind of a monster, but the groomer Amanda is incredibly patient and sweet when trimming her nails, which is hard to find. All in all, they're an awesome staff at an awesome shop and we'll keep coming back! read more